Compare LevelBlue vs WatchGuard

Abel & Cole, Bank of Ireland, Bluegrass Cellular, CareerBuilder, Claire's, Hays Medical Center, Hope International, McCurrach, McKinsey & Company, Party Delights, Pepco Holdings, Richland School District, Ricoh, SaveMart, Shake Shack, Steelcase, TaxAct, Taylor Morrison, Vonage and Zoom

Cybereason Next-Generation Antivirus

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

WatchGuard EPDR

Indra, Valea AB, Fineit, Aemcom, Data Solutions INC., Gloucestershire NHS, Golden Star Resources Ltd, Hispania Racing Team, Instituto Dos Museus e da ConserÊo, Escuelas Pias Provincia Emaus, Axiom Housing Association, Municipality of Bjuv, Lesedi Nuclear, Mullsj_ municipality, Eng. skolan Norr AB, Dalakraft AB, Peter Green Haulage Ltd

Popular Solutions

LevelBlue USM Anywhere

1 reviews

Cybereason Endpoint Detection & Response

2 reviews

LevelBlue Managed Detection and Response

7 reviews

WatchGuard Firebox

22 reviews

WatchGuard EPDR

8 reviews

WatchGuard XTM [EOL]

0 reviews

Top Industries

Outsourcing Company

18%

Construction Company

17%

Comms Service Provider

11%

Financial Services Firm

Outsourcing Company

13%

Comms Service Provider

12%

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of LevelBlue MailMarshal »

Review 1 of 5

RickyMakkar
Senior Network Security Consultant at NTT DATA
I use ThreatSync NDR for monitoring across our hybrid and cloud infrastructure. For monitoring in our hybrid and...
Read full review of ThreatSync NDR »
Petri Alhainen
Administrator at Sulbana Oy
I'm talking about WatchGuard EPDR, which is endpoint protection. I try to remember if we have them in our system, and...
Read full review of WatchGuard EPDR »
Anonymous User
Senior System Administrator at a consultancy
My primary use case for WatchGuard Firebox has been network security management and secure connectivity for client...
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

Dr. Sushan Banerjee
GISO - Global Information Security Officer at Beyon Connect
They were absolutely helpful. I found everyone very knowledgeable, and the ideology and everything else was...
Read full review of LevelBlue USM Anywhere »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
The customer service and support are standard, comparable to other companies and nothing particularly good or bad.
Read full review of LevelBlue USM Anywhere »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I think of situations I know. There's a technical account manager, and the customers are very happy with it. I would...
Read full review of LevelBlue Managed Detection and Response »
Subramaniam L.
Senior Talent Sourcer, Digital at Digitaltrack
We have an account manager located in the UK who helps in getting the right technical person for emergencies. There...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Consultant at a tech services company
Their support has been good. I've always had good interactions with them.
Read full review of LevelBlue USM Anywhere »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of LevelBlue DbProtect »
Jerome Arockiam
Senior Security Specialist at Wipro Limited
I would rate the technical support as nine out of ten. Sometimes, follow-ups are required to get a response from...
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
System Administrator at a insurance company
The customer support has not been very helpful when issues arise.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Owner at ThatsIT Consultants
I have not been in touch with their technical support. I deal with the technical account manager. When I read up the...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Software Security Architect
I never had the opportunity to communicate with technical support or order support, so I am not familiar with their...
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of LevelBlue DbProtect »
Anonymous User
Information Security Consultant at Securepoint Nederland B.V.
When issues arise and the going gets tough, you can contact AlienVault directly via phone, email or web. Support is...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Network and Security Engineer at a tech services company
Good. They have technically fluent engineers there.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Professional Services Engineer at a tech services company
Customer Service: They have amazing customer service. AlienVault Support takes care of all of my issues that come up....
Read full review of LevelBlue USM Anywhere »
Anonymous User
Senior Network and Security Consultant SI at a tech services company
We had problems with the MySQL database, but the technical support is very helpful. I'd give them a 9/10.
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT User
Customer Service: Seven out of 10. Technical Support: Seven out of 10. First level of support is hit and miss, but...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
I.T. Manager at a non-profit
Tech support has been a bit slow lately, and the level-1 techs do not have all the power they should have.
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Field Support Manager at a consumer goods company
4/10 - they need to provide faster responses to emails.
Read full review of LevelBlue USM Anywhere »
Anonymous User
System Analyst at a tech services company
The tech support is relatively helpful. They respond to our queries on time and are always available when we have...
Read full review of LevelBlue Managed Detection and Response »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
Support is not so good, honestly. The response time could be faster.
Read full review of LevelBlue MailMarshal »
Alaina Callahan
Information Technology Manager at Alaina M Callahan Consultant LLC
I have called them up, and their team is very responsive and very thorough.
Read full review of LevelBlue Managed Detection and Response »
Lorenzo Ciolfi
VP IT Operations at a financial services firm
Tech support is very good. They usually respond very quickly.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
IT Security Architect at a healthcare company
7/10
Read full review of LevelBlue USM Anywhere »
Anonymous User
Network Security Administrator at a comms service provider
All interactions with customer service and technical support have been great. The engineering group is based in Spain...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Head of IT at a consultancy
Customer Service: Excellent, every contact with customer services, support, and training has been superb. Technical...
Read full review of LevelBlue USM Anywhere »
Philip Bradley
Senior Security Information Manager at agiito
I've never had the chance to contact technical support. The service call costs money and I would need to get...
Read full review of LevelBlue USM Anywhere »

Review 1 of 30

Yevheniy Moyko
Cyber Security Engineer at Underdefense
WatchGuard Firebox does help reduce bottlenecks. The reduction in system bottlenecks is significant. When comparing...
Read full review of WatchGuard Firebox »
Katyan Roach
Network Administrator at a government
We have had a good experience with customer service and support.
Read full review of WatchGuard EPDR »
Salbu Kumar
Manager at Cyvogenix
Support is very responsive and very helpful.
Read full review of WatchGuard Firebox »
Arkadiusz Charuba
IT Specialist/Admin at a legal firm
I've never directly reached out to technical support.
Read full review of WatchGuard Firebox »
Michael-Foster
Head of IT at Bulkhaul Limited
Our experience with our partner has been positive. We primarily used the partner to purchase the product, as most...
Read full review of ThreatSync NDR »
Kevin Mabry
CEO at Sentree Systems, Corp.
I don't use technical support that often, so I don't have much of a need for them. However, when I talked to them in...
Read full review of WatchGuard EPDR »
Mauro Ferreira
Director of Information Technology at MFAL LDA
The solution’s technical support team is very good. We have always received quick responses from the support team.
Read full review of WatchGuard Firebox »
Jose Fos
Information Technology Services Manager at BRAVO CAPITAL
I have contacted the support team a couple of times. They solve our problems in a few hours.
Read full review of WatchGuard Firebox »
Luca Toni
IT Security and Privacy at AD2000 Srl
The support is great and specialized.
Read full review of WatchGuard Firebox »
Anonymous User
Systems Engineer at a financial services firm
Customer Service: It's OK to good. Technical Support: It's OK to good.
Read full review of WatchGuard XTM [EOL] »
Dirk Emmermacher
Network Administrator at Niedersächsischer Turner-Bund e.V.
WatchGuard's support is very good. Over the years, there have been only one or two tickets that were not solved. When...
Read full review of WatchGuard Firebox »
Anonymous User
Infrastructure and Security Manager at a tech services company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of WatchGuard XTM [EOL] »
Kelly Carlisle
Manager IT at a hospitality company
I've never had to use their technical support. I've only used their online help. I've been able to find everything I...
Read full review of WatchGuard Firebox »
Anonymous User
Manager
We get good support. It can take a bit longer only in the case of a specific problem that even they are not aware of,...
Read full review of WatchGuard Firebox »
Anonymous User
IT Manager at a engineering company
I don't think I have used WatchGuard's technical support. If I did, it might have been once. I haven't really needed...
Read full review of WatchGuard Firebox »
Anonymous User
Chief Information Technology Officer / Head Emel at a government
My company contacted the solution's technical support regarding the services, especially when we had some new...
Read full review of WatchGuard Firebox »
Samson Huynh
IT Support at a retailer
The technical support team takes time to respond.
Read full review of WatchGuard Firebox »
Anonymous User
Account Manager
Customer Service: Excellent, they have incredibly quick response to any questions, and their online customer portal...
Read full review of WatchGuard XTM [EOL] »
Jon Leib
Information Technology Specialist at a healthcare company
So far, I haven't needed to go to the solution's technical support.
Read full review of WatchGuard Firebox »
Anonymous User
Information Systems Administrator at a logistics company
The support from WatchGuard Firebox is very good.
Read full review of WatchGuard Firebox »
Anonymous User
Senior Support Engineer at Port-IT B.V.
We have used technical support for WatchGuard many times and overall, we are satisfied with it. They are always...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Competitive Engineer at a tech vendor
They have a lot of support sites. I haven't need to contact them for support.
Read full review of WatchGuard EPDR »
Kenneth Conklin
Owner at a tech services company
Excellent, although I have very little involvement with technical support, but when I did use technical support, the...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Consultant at a tech services company
WatchGuard Firebox technical support is very easy for us to contact, and we also have presales engineers such as...
Read full review of WatchGuard Firebox »
Anonymous User
Senior System Administrator at a consultancy
My experience with WatchGuard customer support has generally been good and responsive, especially for the SMB and...
Read full review of WatchGuard Firebox »
Anonymous User
SAP Specialist Engineer at a import and exporter
Customer Service: It depends on the partner. Technical Support: Tech support is sometimes a little bit slow.
Read full review of WatchGuard XTM [EOL] »
Manish Nalawade
Owner at it logic
The technical support is good. Their distributor is in Mumbai, and they arrange everything about support. In case we...
Read full review of WatchGuard Firebox »
Jason Markle
IT Director at a healthcare company
I've only had to use their technical support twice in quite a few years, so it would be hard for me to rate. But they...
Read full review of WatchGuard Firebox »
Anonymous User
systeembeheerder at a manufacturing company
Good.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
CIO at a healthcare company
I was in contact with the WatchGuard technical support three or four times. I was satisfied with them and their...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

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