Compare LevelBlue vs Splunk

LevelBlue

Based on 180 reviews.

Splunk

Based on 1252 reviews.

Latest Research

Buyer's Guide

LevelBlue USM Anywhere vs. Splunk Enterprise Security

November 2026

Splunk Enterprise Security vs. LevelBlue USM Anywhere

Updated: November 2026

Buyer's Guide

LevelBlue USM Anywhere vs. Splunk Enterprise Security

November 2026

LevelBlue USM Anywhere vs. Splunk Enterprise Security

Updated: November 2026

Sample Customers

LevelBlue USM Anywhere

Abel & Cole, Bank of Ireland, Bluegrass Cellular, CareerBuilder, Claire's, Hays Medical Center, Hope International, McCurrach, McKinsey & Company, Party Delights, Pepco Holdings, Richland School District, Ricoh, SaveMart, Shake Shack, Steelcase, TaxAct, Taylor Morrison, Vonage and Zoom

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Popular Solutions

LevelBlue USM Anywhere

1 reviews

Cybereason Endpoint Detection & Response

2 reviews

LevelBlue Managed Detection and Response

7 reviews

Splunk Enterprise Security

167 reviews

Splunk AppDynamics

37 reviews

Splunk Cloud Platform

61 reviews

Top Industries

Outsourcing Company

18%

Construction Company

17%

Comms Service Provider

11%

Financial Services Firm

Outsourcing Company

13%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of LevelBlue MailMarshal »

Review 1 of 5

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Anuj Gupta
Devops Specialist at Amdocs
I use Splunk Cloud Platform to monitor servers, databases, and Kubernetes infrastructure. Infrastructure monitoring...
Read full review of Splunk Cloud Platform »
Vikash Kushwaha
Full-Stack Software Engineer at mindpathtech
We agreed to speak about Splunk SOAR this time. I have worked with Splunk SOAR since 2025. I work with Splunk SOAR as...
Read full review of Splunk SOAR »
Yasir Amin
Sr. Solution Architect, Project Manager at The National Commercial Bank
The primary use case for Splunk AppDynamics is to find the root cause diagnostics for issues. I am currently using...
Read full review of Splunk AppDynamics »
Purnambica Kolavennu
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
I have been working for the past two to three years in the agriculture skilling sector. I work at the intersection of...
Read full review of Splunk Observability Cloud »

Review 1 of 5

Customer Service

Francis Silva
Coordinator de Servicios Â at MAINT
We don't deal with the support team for AT&T AlienVault USM, in terms of big issues, but in terms of them answering a...
Read full review of LevelBlue USM Anywhere »
Stephen Hui
Cybersecurity Architect at DataAssure
Technical support is extremely reliable. We've very satisfied with the level of service we receive. They are always...
Read full review of LevelBlue USM Anywhere »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
The partnership between empow and Elasticsearch has a very positive impact on us from a couple of different angles: *...
Read full review of i-SIEM [EOL] »
Dr. Sushan Banerjee
GISO - Global Information Security Officer at Beyon Connect
They were absolutely helpful. I found everyone very knowledgeable, and the ideology and everything else was...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Assistant at a financial services firm
Customer Service: 10, they have great customer Service Technical Support: 10
Read full review of LevelBlue USM Anywhere »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
One of the common issues we hear about AV technical support is that it is of inconsistent and poor quality. Most of...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Information Security Consultant at Securepoint Nederland B.V.
When issues arise and the going gets tough, you can contact AlienVault directly via phone, email or web. Support is...
Read full review of LevelBlue USM Anywhere »
Anonymous User
I.T. Manager at a non-profit
Tech support has been a bit slow lately, and the level-1 techs do not have all the power they should have.
Read full review of LevelBlue USM Anywhere »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
Technical support is very competitive.
Read full review of Trustwave Secure Web Gateway [EOL] »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
DevOps Engineer at a tech services company
We have not used the technical support but we have clear documentation that we use.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Network Administrator at a legal firm
Customer Service: Very high. Any issues I've had they've been quick to answer and help. Technical Support: Their...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Security Architect at a healthcare company
7/10
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Anonymous User
admin at KIL A&T
It has very good customer service. I have opened about five cases. They were ones which I did not have time to search...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Sr. Networking & EMS Analyst
Customer Service: The customer service is excellent, we have quick and knowledgeable help on all our calls. Technical...
Read full review of LevelBlue USM Anywhere »
Mark Summers
DevOps Engineer at Upland Software
I go internally into the business for technical support rather than using the supplier for technical support.
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
Security Analyst at a tech company
Some people are excellent, and others not so much. They also seem to sometimes have conflicting information. I often...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Infrastructure Engineer at a tech services company
Customer Service: Very good. Technical Support: Very good.
Read full review of LevelBlue USM Anywhere »
Jayasiri Amarasena
Director Technical Services at Eguardian lanka
The technical support is really good. The only problem that we do face is the time difference. Say we are...
Read full review of LevelBlue Managed Security Services »
Anonymous User
IT User
Customer Service: Seven out of 10. Technical Support: Seven out of 10. First level of support is hit and miss, but...
Read full review of LevelBlue USM Anywhere »
Brett Carson
Director Of Information Technology at a tech services company
Customer Service: I would rate customer service an 8/10. I've received calls from customer service a few times a...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Security Administrator at a local government
They're very good.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Information Security Analyst at a insurance company
Customer Service: Their support is good and their response time is prompt. Technical Support: I would rate them as...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Field Support Manager at a consumer goods company
4/10 - they need to provide faster responses to emails.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager, Information Security at a retailer
Tech support is great. Very knowledgeable, reliable, and have resolved all problems, escalated when necessary, and...
Read full review of LevelBlue USM Anywhere »

Review 1 of 30

Balamurali Vellalath
Practice Head-CyberSecurity at ALTEN calsoft Labs
In terms of technical support, we don't have any issues, as the professional services which they have extended to us...
Read full review of Splunk Enterprise Security »
Mack Scott
Cyber Security Network Security Engineer at Cirrus Logic
I would rate customer service and technical support as an eight out of ten. The resources are largely...
Read full review of Splunk SOAR »
Siva ChaitanyaKakarla
SIEM Engineer at Thomson Reuters
I would rate the technical support by Splunk a seven. I would like to improve their technical support in response...
Read full review of Splunk Cloud Platform »
John Yuko
Assistant Manager ICT - Projects at I&M Bank Ltd
The technical support has been quite helpful.
Read full review of Splunk Enterprise Security »
ABBURI AJAY
Splunk Software Developer at Tata Consultancy
The solution’s technical support is good.
Read full review of Splunk Enterprise Platform »
Swati (Mohite)Pawar
Splunk Cloud at MP
I did not directly use Splunk Cloud Platform customer service or technical support because my experience was mainly...
Read full review of Splunk Cloud Platform »
Aditi Mishra
Monitoring Specialist at a tech services company
The solution's technical support was good. I rate the technical support a nine out of ten. I assume the solution's...
Read full review of Splunk AppDynamics »
Marcelo-Carvalho
Consultant at Free Consultant
I rate Splunk support 10 out of 10. We had good documentation, and the support team at Splunk has a lot of experience...
Read full review of Splunk Observability Cloud »
Chandan-Kumar
Director for the End-User Performance at a financial services firm
Overall, technical support has been very good. We're very satisfied with their level of support. So far, it's been...
Read full review of Splunk AppDynamics »
Divya More
Technical Support at Softcell Technologies Limited
I rate the technical support a nine out of ten.
Read full review of Splunk Enterprise Security »
Mohammed Hassan
Regional Director at iSecureMind Integrated Solutions
I would rate them an eight out of ten.
Read full review of Splunk AppDynamics »
Anonymous User
Application Architect at a financial services firm
We had a gentleman from technical support who came on site for about a week to do training with us. In that one week,...
Read full review of Splunk AppDynamics »
DevonJones
Splunk Engineer
Customer support has been fantastic. We have a representative who stops by routinely just to check in and is also...
Read full review of Splunk Enterprise Platform »
Anonymous User
CTO at a financial services firm
Technical support has been pretty good. In our case, we use a few programming languages which are still not supported...
Read full review of Splunk AppDynamics »
Anonymous User
Production Engineer at PHE inc
Technical support has been awesome. I've only had to call them a couple of times. Every time I did, I got an...
Read full review of Splunk AppDynamics »
Anonymous User
Chief Architect at a aerospace/defense firm
Generally, technical support has been very, very quick. It's been refreshing that a company responds quickly to...
Read full review of Splunk AppDynamics »
Anonymous User
Senior Information Systems Security Analyst at a manufacturing company
Splunk support is difficult for us. There are gaps in the network. I work for a government entity so getting a...
Read full review of Splunk Enterprise Security »
Anonymous User
System Engineer at a consultancy
I haven't contacted the support team yet. I get information from my seniors and leads.
Read full review of Splunk Enterprise Platform »
Anonymous User
Staff application Security Analyst at a media company
I haven't had to go to Splunk directly for many things. Communicating with our success managers has been very positive.
Read full review of Splunk Enterprise Security »
Anonymous User
Service Lead at a manufacturing company
I would evaluate customer service and technical support as an eight on a scale of one to ten. Splunk Cloud's support...
Read full review of Splunk Enterprise Security »
Fernando Macias Duarte
Computer Systems & Application Specialist II at a mining and metals company
I have not had the chance to reach out to customer support. I have a co-worker who is the main administrator for...
Read full review of Splunk Enterprise Security »
Patrick Ciervo
Information Security Engineer at a university
So far, our experience with customer support has been good. I would rate the customer support of Splunk Enterprise...
Read full review of Splunk Enterprise Platform »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Technical support is okay. On a scale from one to five, I would give technical support a four.
Read full review of Splunk AppDynamics »
Anonymous User
Security Engineer at a tech services company
They're good. They're quite good at providing the service for technical engineers as well.
Read full review of Splunk Observability Cloud »
Anonymous User
Vice President at a financial services firm
We have an enterprise tooling team of our own. We actually don't support the product internally; however, there are...
Read full review of Splunk AppDynamics »
Anonymous User
CEO
The support is sufficient and responsive. We already know the product so we do not need to consult with them often....
Read full review of Splunk Observability Cloud »
HimanshuTejwani
System Administrator and DevOps Engineer at a tech services company
If I have any issues, I'll go to the community. I can generally get a response within a day. Although most of the...
Read full review of Splunk Enterprise Security »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
If you get the right people engaged, support can be a bliss.
Read full review of Splunk Enterprise Security »
Anonymous User
Global Engineer at a financial services firm
Technical support has been adequate. We aren't blown away by amazing service, however, they do help if we need them...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Milizsoldat at a tech services company
I rate the customer support of Splunk Enterprise Platform as good, but it also depends on the complexity of the...
Read full review of Splunk Enterprise Platform »

Review 1 of 30

Technical Support

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