Compare Kiuwan vs Veracode

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Popular Solutions

Kiuwan

0 reviews

Kiuwan Insights

0 reviews

Veracode

18 reviews

Veracode Security Labs

1 reviews

Top Industries

Construction Company

13%

University

10%

Manufacturing Company

Comms Service Provider

Financial Services Firm

14%

Manufacturing Company

11%

Outsourcing Company

10%

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Luis Carrió Hevia
Application Architect at IBM
We use it to modify and enhance code across various aspects of our projects, particularly focusing on key data. The...
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Felix Esteban
Head of Development and Consulting at Logalty
Our primary use case of this solution is to reduce our risks. I'm head of development and consulting.
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Review 1 of 2

VinothKumar5
Head for Application Security at Hexaware Technologies Limited
I work in a service-based organization with multiple tools, as every different customer is using different tools....
Read full review of Veracode Security Labs »
Anonymous User
DevSecOps Engineer at a tech services company
My main task involved integrating a security tool into a cloud platform. Once the integration was complete, we ran...
Read full review of Veracode »

Review 1 of 2

Customer Service

Francisco Parada López
Security consultant at Entelgy Innotec Security
In my case, I feel we need technical support to develop new rules and to comprehend some of Kiuwan's internal...
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Kelly Hoyos
Information Security Manager at ITC SOLUCIONES TECNOLOGICAS S.A.S
Kiuwan's support has room for improvement. You can only open a ticket is through email, and the support team is...
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Anshul Anshul
Sr. Manager at a tech services company
I have not used the support from Kiuwan.
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Jose Luis Carrió Hevia
Application Architect at IBM
Generally, our team is responsible for overseeing applications and maintaining comprehensive records. If a client...
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Anonymous User
Digital Marketing at a marketing services firm
Customer Service: Haven't had any trouble. Technical Support: So far, we've opened a couple of tickets and we got a...
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Francisco Carlos Rodríguez
Information Security Manager and Business Continuity Manager at a legal firm
We haven't used technical support. It's a very new tool for our company.
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Felix Esteban
Head of Development and Consulting at Logalty
Kiuwan lacks decent support, it's very bad. A couple of years ago an American company bought Kiuwan and support...
Read full review of Kiuwan Insights »
Felix Esteban
Head of Development and Consulting at Logalty
We did have a support case with a customer, but I was on holiday and did not interact with technical support myself....
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Felix Esteban
Head of Development and Consulting at Logalty
I've used the technical support sometimes but we haven't had a lot of issues. There is also a call centre and they...
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Anonymous User
Gerente at a tech services company
I would give technical support a rating of 10 out of 10.
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Anonymous User
Account Manager at a wireless company
An eight out of 10.
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Anonymous User
CEO at a tech services company
The technical support is very good. We have received valid answers to our questions.
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Anonymous User
Cofounder at a tech services company
Customer Service: The customer service is always ready, using the live chat integration. Technical Support: 10 out of...
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Layth Mansour
Information Security Officer at Umniah
We're working on some issues with some delays from the support team.
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Ernst Marais
Software Architect at Digital Solution Foundry (Pty) Ltd
We haven't had any issues or need to engage with technical support.
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Anonymous User
Managing Director at a tech vendor
Customer Service: Customer service is excellent; extremely helpful and knowledgeable about the subject matter....
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Anonymous User
Test Engineer at a tech company
The technical support is very good. They are responsive and are very knowledgeable. We are satisfied with their level...
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Anonymous User
Partner at a tech services company
Customer Service: Customer service is excellent. They have a very solid documentation site, as well as in-app...
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Anonymous User
Technical Team Lead at a tech services company
Customer Service: Customer service is excellent. Technical Support: Technical support is very good.
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Anonymous User
Process and Software Quality Lead at a non-tech company
I would give technical support a rating of 9/10.
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Review 1 of 20

Deepak Naik
Chief Security Officer at Digite
We normally create a ticket for Veracode support, then they respond back within 24 hours. Our experience with them is...
Read full review of Veracode »
Satheesh Bojedla
Senior engineer at a financial services firm
I contacted the solution's technical support during the automation part, and it went well, after which I never faced...
Read full review of Veracode »
AjitMatthew
Principal. - Head - IT, Information Security and Admin at a consultancy
The technical support response time is slow.
Read full review of Veracode »
Oscar Narvaez
COE Head at a tech services company
I rate Veracode support nine out of 10. We get support from the resellers and direct support from Veracode analysts....
Read full review of Veracode »
SeshagiriSriram
Head IT Architecture at a tech vendor
I had no technical issues at all.
Read full review of Veracode »
Muhammed Shabreen
CTO at RIZEK
I interacted with them once. They were very good. They were very friendly and supportive. I would rate them a seven...
Read full review of Veracode »
Prakash Pillay
Director - Product Solution/Architecture at a tech vendor
Technical support is average. They take some time to respond.
Read full review of Veracode »
Shashank Niranjan
Senior Software Engineer at Capgemini
The technical support is responsive.
Read full review of Veracode »
Evan Gertis
Penetration Tester at a tech vendor
I rate Veracode support 10 out of 10. Their customer support is incredible. If I have any issues, I can immediately...
Read full review of Veracode »
EricOlson1
Application Security Program Manager at a tech services company
I'm happy with Veracode's support. We're getting the help we need. I meet with them weekly, and they answer our...
Read full review of Veracode »
Anonymous User
DevSecOps Engineer at a tech services company
The customer support with Veracode is good, as I have interacted with their support team. I would rate the customer...
Read full review of Veracode »
Anonymous User
Senior Software Developer at a pharma/biotech company
When the person I referenced earlier needed help, it seemed like he was able to get the help he needed — they were...
Read full review of Veracode Security Labs »
Anonymous User
Information Security Strategy at a insurance company
I didn't get involved much with asking them questions. During the initial phase when we started integrating, they...
Read full review of Veracode »
Gustavo_Gonzalez
Technical Program Manager at a engineering company
Customer Service: Customer and platform support is one of the best in the field. The experts are skilled and can have...
Read full review of Veracode »
Anonymous User
Sr. Web Application Security at a tech vendor
I rate Veracode support a seven out of ten. We have weekly meetings with the support representatives to discuss any...
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Anonymous User
Principal for the Application Security Program and Access Control at a engineering company
We clearly mentioned during our purchase cycle that we have C++ code, a Swift code from a US perspective, Python...
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Anonymous User
IT App Security Senior Analyst at a transportation company
Their support is pretty good.
Read full review of Veracode »
Pradeep Honaganahalli Basavaraju
ML engineer at a consultancy
I've personally interacted with the customer service and support recently for a few issues, and their support is...
Read full review of Veracode »
Reviewer339593
Cybersecurity Executive at a computer software company
There are some great, positive things about Veracode and the relationship they try to form with the clients....
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Nagaraj Sheshachalam
Lead Cyber Security engineer at a manufacturing company
We receive guidance for fixing vulnerabilities in case something is new to us, or we are stuck from there. We can...
Read full review of Veracode »
Anonymous User
CyberSec professional at a manufacturing company
Technical support needs to improve its response times and the details of its responses.
Read full review of Veracode »
Mark Handzlik
Chief Software Architect at a tech services company
I've contacted the Veracode technical support team and found the support responsive. The team also got back to me...
Read full review of Veracode »
Anonymous User
DevSecOps Consultant at a comms service provider
The technical support sometimes takes 48 hours to get back to us. Some of the support staff are not that great. There...
Read full review of Veracode »
Anonymous User
Chief Information Security Officer
I don't believe that the team has had any problem going on to the website, downloading the static code, or running...
Read full review of Veracode »
Stephen Cook
Systems Engineer at Shiftmovers
I rate Veracode support a nine out of ten. Veracode's support team has always been helpful. When we contact them by...
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Anonymous User
Associate Consultant at a comms service provider
We have not been in touch with Veracode's technical support.
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Marcello Teodori
Software Architect at Alfresco Software
The staff of Veracode is very good. They're very supportive. When the product doesn't report something that we need...
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Anonymous User
Information Technology at a insurance company
The team that assists us with it is just great, especially considering there is a language barrier for some of our...
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Anand Kumar
LSA at a consultancy
The technical support team's response time is inadequate. Typically, they fail to provide assistance beyond the...
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Anonymous User
Lead Product Security Engineer at a computer software company
I worked with Veracode's technical consultation staff and found the agent to be incredibly knowledgeable and...
Read full review of Veracode »

Review 1 of 30

Technical Support

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