Compare Keysight Technologies vs SmartBear

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

Eggplant Performance

Cisco

Ixia IxLoad

Marks & Spencer

IxLoad VE

China Mobile

Eggplant Test

FUJIFILM Group, NEC Personal Computers

SmartBear LoadNinja

Falafel Software

ReadyAPI Performance

Mercedes-Benz, Adobe, Hilton Hotels, The Home Depot

ReadyAPI

Healthcare Data Solutions (HDS)

SmartBear TestComplete

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.

Zephyr Enterprise

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

Popular Solutions

Keysight Oscilloscopes

0 reviews

Eggplant Test

3 reviews

Ixia BreakingPoint

0 reviews

SmartBear TestComplete

2 reviews

ReadyAPI

3 reviews

ReadyAPI Test

0 reviews

Top Industries

Manufacturing Company

11%

Construction Company

10%

Outsourcing Company

10%

Financial Services Firm

13%

Construction Company

11%

Outsourcing Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mirza Hussain
Engineer at a manufacturing company
I am some kind of AI working with Eggplant Test and other OpenText solutions. I can answer questions about my...
Read full review of Eggplant Test »
Jos Badimo
Director at BAMS
I have been using the solution for a year now. The customers I work with are focused on both custom test assurance...
Read full review of Spirent CyberFlood [EOL] »
WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Anonymous User
CEO at a tech services company
I have used Spirent TestCenter for testing optical transceivers and checking interoperability tests. I utilize it as...
Read full review of Spirent TestCenter [EOL] »

Review 1 of 5

RituRaj
SDE 2 at Virtusa
AlertSite is primarily used for applications and website monitoring to ensure uptime and performance availability for...
Read full review of AlertSite »
AKSHAYRATHI
Senior engineer at Nagarro
My main use case for SmartBear API Hub is for API automation. A quick specific example of how I use it for API...
Read full review of SmartBear API Hub »
Manish Indupuri
senior DevOps engineer at a tech services company
SwaggerHub includes multiple tools such as Swagger Editor, Swagger UI, and Swagger Codegen. We use SwaggerHub mainly...
Read full review of SwaggerHub »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »

Review 1 of 5

Customer Service

Mirza Hussain
Engineer at a manufacturing company
I don't have extensive experience with the technical support from Eggplant Test, since I didn't connect with them...
Read full review of Eggplant Test »
Sai Prasad
Staff QA Engineer at Virsec
Once, when I raised a ticket regarding a hardware or software issue, the solution's support team visited our company...
Read full review of Ixia BreakingPoint »
Tayyaba Noreen
Student at SHEFFIELD HALLAM UNIVERSITY
I have not used the technical support because I wanted to install and use it with a free trial, but that was not the...
Read full review of Eggplant Test »
Haider Jarral
Lead Technologist | Strategic Alliance | Business Development at Illumio
I rate Spirent support seven out of 10.
Read full review of Spirent CyberFlood [EOL] »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
We experienced some failures where object libraries suddenly disappeared after a new patch. We had to reach out to...
Read full review of Eggplant Performance »
Prakarn Wungpichayssuk
ManBusiness Directorager at CSG SOLUTION
The support could improve their speed in resolving issues. I rate the support of Ixia BreakingPoint a six out of ten.
Read full review of Ixia BreakingPoint »
Amit Chowdhry
Principal at a tech services company
The technical support is what really makes it good. You are not just buying the equipment; you're buying the support...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Signal Integrity Engineer at a manufacturing company
Sometimes, it's quite hard to get the technical support to come onsite. If we run into a hardware, measurement, or...
Read full review of Keysight Oscilloscopes »
Anonymous User
CEO at a tech services company
The strong thing about Spirent is they have a local team that has an engineer and a sales team to support.
Read full review of Spirent CyberFlood [EOL] »
Anonymous User
Signal and Power Integrity Technical Manager at a tech company
They have very good technical support. Their local sales representative usually comes to our office and does demos....
Read full review of Keysight Oscilloscopes »
Anonymous User
Design Methodology and Technical Support at a manufacturing company
Usually, we don't ask too much of the technical support.
Read full review of Keysight Oscilloscopes »
Anonymous User
Software Engineer at a computer software company
The support from Eggplant Digital Automation Intelligence is supportive of any issue we have had. You only need to...
Read full review of Eggplant Test »
Anonymous User
Senior Network Analyst at a financial services firm
I would rate the technical support for this solution a seven out of ten. The issue that I have is with the emails...
Read full review of Ixia Hawkeye »
Anonymous User
Test lead/Senior Mobile Automation QA at a non-tech company
We were in contact with technical support and we found them to be very helpful. They have good knowledge. It is just...
Read full review of Eggplant Test »
Anonymous User
Senior System Engineer
We have received quick reactions and always get answers from the tech support.
Read full review of Ixia BreakingPoint »
Anonymous User
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Customer service has been rated six out of ten, primarily because of limited regional support in India. Previously,...
Read full review of Eggplant Test »
Anonymous User
System Engineer at Inphi Corporation
They have an 800 number you call and they answer it day or night. And then, many of the engineers are in my Rolodex...
Read full review of Keysight Oscilloscopes »
Anonymous User
Presales Engineer at a tech services company
On a scale from one to ten, I would give technical support a ten. I have direct contact, and they are fast.
Read full review of Ixia Hawkeye »
Anonymous User
Presales Engineer at a tech services company
The technical support is very helpful.
Read full review of IxVeriWave »
Anonymous User
Integration Specialist at a financial services firm
The response time of the solution's technical support team is quite slow.
Read full review of Eggplant Test »
Naresh Nathala
Practice Head - QA at IdeaBytes
The support is pretty good. Eggplant Test offers 24x7 support with teams located in India, US, and UK, which are very...
Read full review of Eggplant Test »
Anonymous User
Automation Software Development Analyst 3 at a aerospace/defense firm
It is different in terms of government contracting versus the private sector. They have reps for private sector...
Read full review of Eggplant Test »
Anonymous User
Director of Data Storage System Architecture at a manufacturing company
I would normally call technical support, if needed. They would respond with an email or come to our site.
Read full review of Keysight Oscilloscopes »
Anonymous User
Teamleader Test Software at a healthcare company
The support is good. I would rate the technical support between an eight to nine out of 10.
Read full review of Eggplant Test »
JINNY
QA Engineer at a computer software company
There is a health service in the Eggplant tool. When I have a problem, for example, with the latest version of the...
Read full review of Eggplant Test »
Anonymous User
Business Analyst at a computer software company
There were occasions where I asked questions about coding and, within 15 minutes, I got answers. That was perfect. I...
Read full review of Eggplant Test »
Anonymous User
Performance Testing Manager at a tech services company
Customer Service: Excellent and very personal. Technical Support: Excellent and very personal.
Read full review of Eggplant Performance »
Anonymous User
CEO at a tech services company
Spirent's technical support is good both online and offline.
Read full review of Spirent CyberFlood [EOL] »
Kalyan Rapolu
Applications Engineering Leader, Principal Investigator at E.I. du Pont de Nemours and Company
Technical support is very helpful. They have a local technical office up here in Santa Clara. They can come anytime...
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal Integrity Engineer at a tech company
Technical support is pretty responsive.
Read full review of Keysight Oscilloscopes »

Review 1 of 30

HareshKumar Thanneeru
Sr.Test Engineer at Tietoevry
When I was using an older version of the solution I had to use community support online. I have not contacted support...
Read full review of ReadyAPI »
Vijay Gaikwad
Technical Lead at a tech services company
I do not personally contact technical support. Another team member handled that aspect. We used to communicate with...
Read full review of ReadyAPI »
Coralia Popa
Software Architect at Waters Corporation
We had a few conversations with customer support, mainly on how it can be integrated into the development workflow,...
Read full review of SwaggerHub »
Anushka Wickramaratne
Head of Quality Assurance at Auxenta Inc.
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of SmartBear TestComplete »
Ashu Singh
Senior quality analyst at Lalli
I have had a poor experience with SmartBear TestComplete's technical support team. SmartBear TestComplete's technical...
Read full review of SmartBear TestComplete »
PramodChaudharyDarwha
Manager at TCS
Customer support is good for SoapUI. In terms of scalability, it is good. We do not have any relationship with the...
Read full review of SoapUI »
Faiz Ahmed
Test Automation Specialist / Lead at a consultancy
We have had a good experience with customer service and support. I rate them an eight out of ten.
Read full review of ReadyAPI »
George Mahlangu
Automation Tester at Telesure Investment Holdings (TIH)
The support team provides comprehensive support. The support persons are always willing to jump on a call to assist us.
Read full review of ReadyAPI »
Suraj Branwal
Senior Analyst Monitoring and Reporting at Empower
In terms of support, AlertSite has documentation, though it's not completely updated, I find most of the details to...
Read full review of AlertSite »
Anonymous User
Quality Assurance Engineer
Customer Service: Another one of the many reasons why I chose TestComplete. The level of customer service and...
Read full review of SmartBear TestComplete »
VishalPatil
Automation Architect at Cognizant
The support from ReadyAPI is very good. They offer support through different avenues, such as email, and Skype. The...
Read full review of ReadyAPI »
Anonymous User
Software Engineer at a manufacturing company
Customer Service: I can't recall the last time I needed support. Technical Support: I can't recall the last time I...
Read full review of SmartBear TestComplete »
Vallalarasu Pandiyan
Test Architect at a tech services company
Technical support is good. Either we can raise a technical support ticket with them, which gets answered in 24 hours...
Read full review of SmartBear TestComplete »
William Brigham
Test Automation Specialist at a tech vendor
The level of technical support leaves a lot to be desired. The only way to get support is via email, therefore...
Read full review of SmartBear TestComplete »
Haiping Gong
QA Automation Manager at a tech vendor
I have not used any customer service/tech support yet. I cannot provide more comments on that.
Read full review of SmartBear TestComplete »
Umesh Kavali
Test Engineer at Freelance
I have not had to reach out to SwaggerHub technical support directly, as most issues we faced were either minor or...
Read full review of SwaggerHub »
Anonymous User
Engineer at a tech services company
The support from ReadyAPI is very good. I rate the support from ReadyAPI a four out of five.
Read full review of ReadyAPI »
Anonymous User
Quality Assurance Automation Development Engineer at a manufacturing company
Technical support has been good. There was an issue where certain installations of TestComplete would give an...
Read full review of SmartBear TestComplete »
Anonymous User
Works at a computer software company
The customer service was pretty great. Andrew made sure to get all the information needed to send my issue to the...
Read full review of CrossBrowserTesting »
Anonymous User
Senior Software Test Engineer
10 out of 10. They are very good in technical support.
Read full review of CucumberStudio »
Anonymous User
QA Engineer at a tech vendor
Actually, I've never used the support. I asked the question in some forum, but didn't receive answers. If that forum...
Read full review of Zephyr Enterprise »
Anonymous User
Lead QA Analyst at Loomis Express
If we are facing issues with the tracking calls or any other APIs that we have, a few members are trained to provide...
Read full review of ReadyAPI Test »
Anonymous User
QA Head at a computer software company
Technical support could be better. The exact solutions we need should be provided in a more timely manner.
Read full review of SmartBear TestComplete »
Anonymous User
SDET at a consultancy
Support was good.
Read full review of ReadyAPI »
PUSHPARAJAN-BALASUBRAMANIAN
Software Test Manager at ISUZU
I would give their customer support a perfect rating of ten. We have a good rapport with the team, and they provide...
Read full review of SmartBear TestComplete »
Anonymous User
QA Analyst at a tech services company
The customer service and support are fine. We generally raise a ticket if we face any technical issues, and the...
Read full review of SmartBear TestComplete »
Soumya-Jain
Test Lead Engineer at Strategy Compass
I purchased the license from a vendor based in India, and when I have any issues, I reach out to them directly. I...
Read full review of ReadyAPI »
Salman Atheeq Madarveet
QA Team Lead at a tech services company
Technical support from SmartBear is commendable. With a licensed version, they are very responsive, especially when...
Read full review of ReadyAPI »
Anonymous User
Integration Specialist at a financial services firm
The technical support for this solution is always available. They have an online chat that is quick.
Read full review of SmartBear TestComplete »
Anonymous User
Junior ASP/.Net Developer at a construction company
Customer Service: 8/10 - SmartBear representatives are surprisingly responsive, and they go out of their way to offer...
Read full review of SmartBear TestComplete »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.