Compare Keysight Technologies vs SmartBear

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

Eggplant Performance

Cisco

Ixia IxLoad

Marks & Spencer

IxLoad VE

China Mobile

Eggplant Test

FUJIFILM Group, NEC Personal Computers

SmartBear LoadNinja

Falafel Software

ReadyAPI Performance

Mercedes-Benz, Adobe, Hilton Hotels, The Home Depot

ReadyAPI

Healthcare Data Solutions (HDS)

SmartBear TestComplete

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.

Zephyr Enterprise

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

Popular Solutions

Keysight Oscilloscopes

0 reviews

Eggplant Test

3 reviews

Ixia BreakingPoint

0 reviews

SmartBear TestComplete

2 reviews

ReadyAPI

3 reviews

ReadyAPI Test

0 reviews

Top Industries

Manufacturing Company

12%

Construction Company

10%

Financial Services Firm

Outsourcing Company

Financial Services Firm

14%

Construction Company

11%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mirza Hussain
Engineer at a manufacturing company
I am some kind of AI working with Eggplant Test and other OpenText solutions. I can answer questions about my...
Read full review of Eggplant Test »
Jos Badimo
Director at BAMS
I have been using the solution for a year now. The customers I work with are focused on both custom test assurance...
Read full review of Spirent CyberFlood [EOL] »
WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Anonymous User
CEO at a tech services company
I have used Spirent TestCenter for testing optical transceivers and checking interoperability tests. I utilize it as...
Read full review of Spirent TestCenter [EOL] »

Review 1 of 5

RituRaj
SDE 2 at Virtusa
AlertSite is primarily used for applications and website monitoring to ensure uptime and performance availability for...
Read full review of AlertSite »
AKSHAYRATHI
Senior engineer at Nagarro
My main use case for SmartBear API Hub is for API automation. A quick specific example of how I use it for API...
Read full review of SmartBear API Hub »
Manish Indupuri
senior DevOps engineer at a tech services company
SwaggerHub includes multiple tools such as Swagger Editor, Swagger UI, and Swagger Codegen. We use SwaggerHub mainly...
Read full review of SwaggerHub »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »

Review 1 of 5

Customer Service

Haider Jarral
Lead Technologist | Strategic Alliance | Business Development at Illumio
I rate Spirent support seven out of 10.
Read full review of Spirent CyberFlood [EOL] »
Venkat Lkmula
Tech spesialist at INT tech services
The technical support is good. We have also included Ix in our automation, so it is very easy to incorporate this...
Read full review of IxChariot »
DanielWildermuth
Testtool expert at Helvetia Versicherungen
Technical support has really been very good.
Read full review of Eggplant Test »
Mirza Hussain
Engineer at a manufacturing company
I don't have extensive experience with the technical support from Eggplant Test, since I didn't connect with them...
Read full review of Eggplant Test »
Jos Badimo
Director at BAMS
The primary support comes from the US or Dubai. Often, I face challenges with time differences, which is a...
Read full review of Spirent CyberFlood [EOL] »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
We experienced some failures where object libraries suddenly disappeared after a new patch. We had to reach out to...
Read full review of Eggplant Performance »
Anonymous User
Director and Principal Consultant at a consultancy
Our technical support is excellent. The representatives in South Africa is well versed in the solution, and they're...
Read full review of Eggplant Performance »
Anonymous User
Senior Signal Integrity Engineer at a manufacturing company
Sometimes, it's quite hard to get the technical support to come onsite. If we run into a hardware, measurement, or...
Read full review of Keysight Oscilloscopes »
Naresh Nathala
Practice Head - QA at IdeaBytes
The support is pretty good. Eggplant Test offers 24x7 support with teams located in India, US, and UK, which are very...
Read full review of Eggplant Test »
Anonymous User
Business Analyst at a computer software company
There were occasions where I asked questions about coding and, within 15 minutes, I got answers. That was perfect. I...
Read full review of Eggplant Test »
Amit Chowdhry
Principal at a tech services company
The technical support is what really makes it good. You are not just buying the equipment; you're buying the support...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Staff Hardware Engineer at a tech vendor
We have a Field Application Engineer (FAE) in our office area. Every time that we call technical support, they show up.
Read full review of Keysight Oscilloscopes »
Lorenzo Forni
EMC Engineer at a tech vendor
We have often needed technical support often. They were always ready to help us. They have been very useful. If you...
Read full review of Keysight Oscilloscopes »
Anonymous User
Technologist at a manufacturing company
I have contacts within Keysight. They usually give us evaluation hardware. They're pretty good about it.
Read full review of Keysight Oscilloscopes »
Anonymous User
Director at a aerospace/defense firm
The technical support we receive is decent. So far, they've been helpful.
Read full review of Ixia BreakingPoint »
Anonymous User
Signal Integrity Engineer at a tech company
Technical support is pretty responsive.
Read full review of Keysight Oscilloscopes »
MIGUEL DAUD
Chair Of The Board Of Directors at BAMMTECH
I find that technical support is good. However, because of the issue where the license codes are not printed, the...
Read full review of Ixia Hawkeye »
Anonymous User
Automation Software Development Analyst 3 at a aerospace/defense firm
It is different in terms of government contracting versus the private sector. They have reps for private sector...
Read full review of Eggplant Test »
Anonymous User
SDWAN Architect at a aerospace/defense firm
Our experience with Ixia customer service has gone pretty well so far. We have dedicated support directly from Ixia....
Read full review of Ixia BreakingPoint »
Anonymous User
CEO at a tech services company
Spirent's technical support is rated ten out of ten. I am satisfied with their service.
Read full review of Spirent TestCenter [EOL] »
Anonymous User
EMI/RFI Sr. Staff Engineer at Huawei Technologies
Technical support is very good. We received onsite support when there was an issue.
Read full review of Keysight Oscilloscopes »
Anonymous User
Operations Director at LifeSearch
Elliot, our account manager, has been really good. He understands our roadmap and plan and where we're going. We have...
Read full review of Eggplant Performance »
Anonymous User
Integration Specialist at a financial services firm
The response time of the solution's technical support team is quite slow.
Read full review of Eggplant Test »
Anonymous User
Technologist at a manufacturing company
Keysight has been very helpful, their technical support is great.
Read full review of Keysight Oscilloscopes »
Sumanth Raja
Machine Learning Engineer at a tech company
I have not contacted technical support as of now.
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior System Design Engineer at Xilinx
We have not had a chance to use the tech support, as of now. They have a pretty good relationship with our team to...
Read full review of Keysight Oscilloscopes »
Anonymous User
Director of Data Storage System Architecture at a manufacturing company
I would normally call technical support, if needed. They would respond with an email or come to our site.
Read full review of Keysight Oscilloscopes »
Anonymous User
Presales Engineer at a tech services company
The technical support is very helpful.
Read full review of IxVeriWave »
Anonymous User
Signal Integrity Engineer at a tech company
The technical support is okay, but sometimes they are on a different page than us. If it is something wrong with the...
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal Integrity Engineer at a tech vendor
I evaluate technical support on the promptness in which they reply back, the detail. I would expect the application...
Read full review of Keysight Oscilloscopes »

Review 1 of 30

George Mahlangu
Automation Tester at Telesure Investment Holdings (TIH)
We do have support, and we contact them when needed. It's good. They respond quickly.
Read full review of SmartBear TestComplete »
Son-Vu
Technical Lead/Principle Java Engineer at Waverley Software
I've never spoken to technical support services for any reason. I can't speak to how helpful or responsive they would...
Read full review of ReadyAPI Performance »
SandeepSingh9
Sr. QA Engineer at Arizona Department of Education
The technical support team for ReadyAPI has been very prompt in replying to my concerns. Usually, when you send out...
Read full review of ReadyAPI »
Coralia Popa
Software Architect at Waters Corporation
We had a few conversations with customer support, mainly on how it can be integrated into the development workflow,...
Read full review of SwaggerHub »
Mudasir Shafi
Testing Lead at Enstoa
The Pro and free version of SoapUI Pro has good technical support.
Read full review of ReadyAPI Test »
Mubarak Arimiyah
Software Quality Assurance Engineer at Netow Solutions Ltd
We haven't contacted support yet.
Read full review of SwaggerHub »
Coralia Popa
Software Architect at Waters Corporation
They are very supportive. They try to get a lot of feedback from our side. We actually couldn't provide that much...
Read full review of SwaggerHub »
Hari Venkatesan
Lead Engineer at Nielsen one
We are supporting the solution. Our engineers are supporting everything, so there is no separate support group or...
Read full review of ReadyAPI »
SwaminathanSubramanian
Director/Enterprise Solutions Architect, Technology Advisor at Kyndryl
The support from SwaggerHub is decent yet not the best. The response time needs improvement as it takes a while to...
Read full review of SwaggerHub »
Mahendra Andhale
Test Manager at Happiest Minds Technologies
There is an open community and a lot of forums available where you can easily get help with the solution. SoapUI has...
Read full review of SoapUI »
CharlesNetshivhera
Senior DevOps Engineer at a financial services firm
The technical support is good. I was satisfied with the speed and their knowledge.
Read full review of CrossBrowserTesting »
Anonymous User
Senior QA Analyst at a financial services firm
Customer Service: 7/10 Technical Support: 7/10
Read full review of SmartBear TestComplete »
Anonymous User
Business Head- Software Services at MicroGenesis Techsoft Pvt. Ltd. at a tech services company
Technical support is average. It's not bad, nor is it outstanding.
Read full review of SmartBear TestComplete »
Anonymous User
Software Architect at a engineering company
Customer Service: Customer service is 9/10. The support team is very responsive, with concrete responses. Technical...
Read full review of CucumberStudio »
Marc Medina
Test Automation Architect at Watronix Information Technology Ltd
I would rate my experience with tech support as 10 out of 10. I had two emails and two calls with tech support....
Read full review of SmartBear TestComplete »
Anonymous User
Senior Automation Engineer at a retailer
The customer service has a common chat group that is quite active. If you create tickets they get resolved within two...
Read full review of Bitbar »
Anonymous User
Senior Test Consultant at a outsourcing company
I didn't contact them.
Read full review of SmartBear TestComplete »
Anonymous User
QA Head at a computer software company
Technical support could be better. The exact solutions we need should be provided in a more timely manner.
Read full review of SmartBear TestComplete »
Anonymous User
Sr. Software Quality Consultant at a tech services company
Customer Service: Level of customer services is satisfactory. Replies are swift and prompt. Technical Support:...
Read full review of SmartBear TestComplete »
Jim Ma
Senior Automation Test Analyst at a tech vendor
Technical support is excellent.
Read full review of SmartBear TestComplete »
VishalPatil
Automation Architect at Cognizant
I found that there are lots of communities, so it's very easy to get help. You can go to the forum, and you can also...
Read full review of ReadyAPI Test »
Anonymous User
QA Team Lead at a tech vendor
It's good, I like the support.
Read full review of SmartBear TestComplete »
Anonymous User
Sr Technical Consultant at a wholesaler/distributor
The ticket was not cited as properly. None of the cases they raised at the time were addressed. Support can be...
Read full review of AlertSite »
Haiping Gong
QA Automation Manager at a tech vendor
I have not used any customer service/tech support yet. I cannot provide more comments on that.
Read full review of SmartBear TestComplete »
Karthik Bhat
Senior Consultant at RXP Services Limited
I have not been in contact with technical support.
Read full review of CucumberStudio »
Anonymous User
Senior Front-End Developer at Beaconfire RedEngine
I must acknowledge that the customer support has been A++ when I have run into problems.
Read full review of CrossBrowserTesting »
Anonymous User
Software Developer at a retailer
Customer Service: We never needed customer service. Technical Support: We never needed technical support.
Read full review of SmartBear TestComplete »
Muhammad Waleed
Senior Software Quality Assurance Engineer at a computer software company
I guess 8.5 would be good enough for customer service. Meirav Minitzer help me so much and she is available when ever...
Read full review of Bitbar »
Anonymous User
Middleware Technical Analyst at a comms service provider
To be honest, I've never had to contact technical support; I just Goggle the answers to any issues I experience. I've...
Read full review of ReadyAPI Test »
IsaacSamuel
Assistant Director at a consultancy
I have contacted customer service and support several times. When we first began to use the solution, we would reach...
Read full review of AlertSite »

Review 1 of 30

Technical Support

No Data Available

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