Compare Keysight Technologies vs SmartBear

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

Eggplant Performance

Cisco

Ixia IxLoad

Marks & Spencer

IxLoad VE

China Mobile

Eggplant Test

FUJIFILM Group, NEC Personal Computers

SmartBear LoadNinja

Falafel Software

ReadyAPI Performance

Mercedes-Benz, Adobe, Hilton Hotels, The Home Depot

ReadyAPI

Healthcare Data Solutions (HDS)

SmartBear TestComplete

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.

Zephyr Enterprise

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

Popular Solutions

Keysight Oscilloscopes

0 reviews

Eggplant Test

4 reviews

Ixia BreakingPoint

0 reviews

SmartBear TestComplete

9 reviews

ReadyAPI

5 reviews

ReadyAPI Test

3 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

12%

Computer Software Company

10%

Government

Financial Services Firm

16%

Computer Software Company

16%

Manufacturing Company

10%

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
Our objective is to evaluate the performance of GPON and DOCSIS networks which involves considering factors such as...
Read full review of Ixia Hawkeye »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Venkat Lkmula
Tech spesialist at INT tech services
We use this tool as a traffic generator tool. It is used to test the performance KPIs and throughput numbers. It is...
Read full review of IxChariot »
Naresh Nathala
Solutions Architect at IdeaBytes
We use Eggplant Test ( /products/eggplant-test-reviews ) for functional testing. We rely on it for most of our cases,...
Read full review of Eggplant Test »

Review 1 of 5

SwaminathanSubramanian
Director/Enterprise Solutions Architect, Technology Advisor at Kyndryl
I started using SwaggerHub in its previous version, SmartMiner, with a tool called SoapUI. I used it to create mock...
Read full review of SwaggerHub »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »
IsaacSamuel
Assistant Director at a consultancy
I have been working with the AlertSite ( /products/alertsite-reviews ) product since 2019. Within our organization,...
Read full review of AlertSite »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
I use it for test management within Jira.
Read full review of Zephyr Enterprise »

Review 1 of 5

Customer Service

Prakarn Wungpichayssuk
ManBusiness Directorager at CSG SOLUTION
The support could improve their speed in resolving issues. I rate the support of Ixia BreakingPoint a six out of ten.
Read full review of Ixia BreakingPoint »
Sai Prasad
Staff QA Engineer at Virsec
Once, when I raised a ticket regarding a hardware or software issue, the solution's support team visited our company...
Read full review of Ixia BreakingPoint »
DanielWildermuth
Testtool expert at Helvetia Versicherungen
Technical support has really been very good.
Read full review of Eggplant Test »
José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
I would rate its customer support services nine out of ten.
Read full review of Ixia Hawkeye »
Venkat Lkmula
Tech spesialist at INT tech services
The technical support is good. We have also included Ix in our automation, so it is very easy to incorporate this...
Read full review of IxChariot »
Tayyaba Noreen
Student at SHEFFIELD HALLAM UNIVERSITY
I have not used the technical support because I wanted to install and use it with a free trial, but that was not the...
Read full review of Eggplant Test »
Anonymous User
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Customer service has been rated six out of ten, primarily because of limited regional support in India. Previously,...
Read full review of Eggplant Test »
Charles Netshivhera
Integration Specialist at a financial services firm
The response time of the solution's technical support team is quite slow.
Read full review of Eggplant Test »
Anonymous User
Systems Engineer at a tech services company
Technical support strongly depends on what you are testing, because their knowledge of the product is very good....
Read full review of Ixia BreakingPoint »
Anonymous User
Senior System Design Engineer at Xilinx
We have not had a chance to use the tech support, as of now. They have a pretty good relationship with our team to...
Read full review of Keysight Oscilloscopes »
Anonymous User
Design Methodology and Technical Support at a manufacturing company
Usually, we don't ask too much of the technical support.
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Network Analyst at a financial services firm
I would rate the technical support for this solution a seven out of ten. The issue that I have is with the emails...
Read full review of Ixia Hawkeye »
Robert Friedt
Engineer III Electrical & RF at a manufacturing company
Technical support is pretty responsive, pretty decent.
Read full review of Keysight Oscilloscopes »
Anonymous User
Automation Software Development Analyst 3 at a aerospace/defense firm
It is different in terms of government contracting versus the private sector. They have reps for private sector...
Read full review of Eggplant Test »
Anonymous User
EMI/RFI Sr. Staff Engineer at Huawei Technologies
Technical support is very good. We received onsite support when there was an issue.
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior VP Operations at a media company
Their customer support is really impressive. I would rate them a nine out of 10.
Read full review of Eggplant Test »
Anonymous User
Technologist at a manufacturing company
I have contacts within Keysight. They usually give us evaluation hardware. They're pretty good about it.
Read full review of Keysight Oscilloscopes »
Anonymous User
Director and Principal Consultant at a consultancy
Our technical support is excellent. The representatives in South Africa is well versed in the solution, and they're...
Read full review of Eggplant Performance »
Anonymous User
Project Hardware Engineer at a manufacturing company
The technical support is very easy to reach. I have contacted them a few times regarding the feature usage. These...
Read full review of Keysight Oscilloscopes »
Anonymous User
System Engineer at Inphi Corporation
They have an 800 number you call and they answer it day or night. And then, many of the engineers are in my Rolodex...
Read full review of Keysight Oscilloscopes »
Anonymous User
Software Engineer at a computer software company
The support from Eggplant Digital Automation Intelligence is supportive of any issue we have had. You only need to...
Read full review of Eggplant Test »
Anonymous User
Systems Engineer at a tech services company
Customer Service: * Nine out of 10 * Quick response * Good technical knowledge * Professional behavior Technical...
Read full review of IxChariot »
Anonymous User
Business Analyst at a computer software company
There were occasions where I asked questions about coding and, within 15 minutes, I got answers. That was perfect. I...
Read full review of Eggplant Test »
Anonymous User
Product Developer at a tech services company
Technical support was very quick and precise when we were in need of help. Ixia had helped us with installation and...
Read full review of Ixia BreakingPoint »
Charles Netshivhera
Integration Specialist at a financial services firm
I would rate technical support at three out of five. I don't think they have enough coverage for support. The issues...
Read full review of Eggplant Test »
Anonymous User
Signal Integrity Engineer at a tech company
The technical support is okay, but sometimes they are on a different page than us. If it is something wrong with the...
Read full review of Keysight Oscilloscopes »
Anonymous User
Electrical Principal Engineer at a tech company
On a scale of one to ten, I would give technical support a nine-and-a-half. They have very good technical support....
Read full review of Keysight Oscilloscopes »
Anonymous User
Director at a aerospace/defense firm
The technical support we receive is decent. So far, they've been helpful.
Read full review of Ixia BreakingPoint »
Naresh Nathala
Solutions Architect at IdeaBytes
The support is pretty good. Eggplant Test offers 24x7 support with teams located in India, US, and UK, which are very...
Read full review of Eggplant Test »
Anonymous User
Engineer at Huawei Technologies
The technical support is good, and it has very strong customer support. They sent an engineer to us who gave us some...
Read full review of Keysight Oscilloscopes »

Review 1 of 30

Micheale See
Senior Business System Developer at AVEVA
I'd rate the support for AlertSite five out of five. It's very good.
Read full review of AlertSite »
FahadMalik
Quality Assurance Engineer at EMumba
I connected with the solution's technical support team a couple of times. I didn't get a really good answer from them...
Read full review of SmartBear LoadNinja »
Faiz Ahmed
Test Automation Specialist / Lead at a consultancy
I rate ReadyAPI support eight out of 10. There is some room for improvement. Because we are paying such a huge cost,...
Read full review of ReadyAPI Test »
Rajesh Chouhan
Principal Engineer at Marsh McLennan
I required the technical support team's help while importing the API for a particular schema, and they responded...
Read full review of ReadyAPI Performance »
SwaminathanSubramanian
Director/Enterprise Solutions Architect, Technology Advisor at Kyndryl
The support from SwaggerHub is decent yet not the best. The response time needs improvement as it takes a while to...
Read full review of SwaggerHub »
SandeepSingh9
Sr. QA Engineer at Arizona Department of Education
The technical support team for ReadyAPI has been very prompt in replying to my concerns. Usually, when you send out...
Read full review of ReadyAPI »
Son-Vu
Technical Lead/Principle Java Engineer at Waverley Software
I spoke with technical support about an issue and they were helpful. I rate technical support an eight out of ten.
Read full review of ReadyAPI Virtualization »
Mahendra Andhale
Test Manager at a computer software company
The community is strong and provides numerous answers to queries.
Read full review of ReadyAPI Performance »
Suraj Branwal
Senior Analyst Monitoring and Reporting at Empower
In terms of support, AlertSite has documentation, though it's not completely updated, I find most of the details to...
Read full review of AlertSite »
Jawaad Aslam
Lead Automation Architect at Contour
I have not contacted them.
Read full review of Zephyr Enterprise »
Anonymous User
Testing Tool Expert at a insurance company
Technical support for this solution is very good. The only problem is that we are in France, and the support is in...
Read full review of ReadyAPI »
Anonymous User
Sr QA Analyst / Water Street at a tech services company
The support is fast.
Read full review of CucumberStudio »
Balamurugan Arjunan
Manager at a financial services firm
The interaction that we have had with Smartbear has been pretty good. They are responsive, and they can give an...
Read full review of ReadyAPI »
Anonymous User
Senior Test Consultant at a outsourcing company
I didn't contact them.
Read full review of SmartBear TestComplete »
Anonymous User
Senior Architect at a computer software company
We are happy with the technical support.
Read full review of SmartBear LoadNinja »
Anonymous User
Application Support Specialist at a logistics company
Customer Service: I didn't need customer service, so I have no experience with it. Technical Support: I didn't need...
Read full review of SmartBear TestComplete »
Marc Medina
Test Automation Architect at Watronix Information Technology Ltd
I would rate my experience with tech support as 10 out of 10. I had two emails and two calls with tech support....
Read full review of SmartBear TestComplete »
Anonymous User
QA Engineer at a tech vendor
Actually, I've never used the support. I asked the question in some forum, but didn't receive answers. If that forum...
Read full review of Zephyr Enterprise »
Anonymous User
QA Analyst / Software QC at Quartzy, Inc
SmartBear has excellent, informative webinars, so keep an eye out for those.
Read full review of CrossBrowserTesting »
Anonymous User
Sr Technical Consultant at a wholesaler/distributor
The ticket was not cited as properly. None of the cases they raised at the time were addressed. Support can be...
Read full review of AlertSite »
Anonymous User
QA Head at a computer software company
Technical support could be better. The exact solutions we need should be provided in a more timely manner.
Read full review of SmartBear TestComplete »
Anonymous User
Systems Engineer at a tech services company
Customer Service: They used to respond in less than 24 hours, and compared to SpiraTest, it's not that great....
Read full review of SmartBear TestComplete »
RobBlack
Enterprise Software Quality Architect at a tech vendor
I would rate technical support as eight out of 10.
Read full review of ReadyAPI Test »
Anonymous User
Analista de TI Sênior/Teste de Software at a tech vendor
Good, I only needed it once.
Read full review of SmartBear TestComplete »
Anonymous User
Senior Software Test Engineer
10 out of 10. They are very good in technical support.
Read full review of CucumberStudio »
Damon Lin
Senior Engineer at Splashtop
This is a lot of documentation provided for support but they still need some important information to be added. For...
Read full review of ReadyAPI »
Anonymous User
Test Automation Engineer at a tech vendor
It is impressive! What I like the most is the fact that support team helps solving problems not only for their...
Read full review of SmartBear TestComplete »
Anonymous User
QA Engineer at a tech vendor
I haven't tried it.
Read full review of CucumberStudio »
Anonymous User
Test Automation Specialist at a tech services company
I just contacted them once. They responded very quickly, which is good, but the problem was on our side, so I cannot...
Read full review of SmartBear TestComplete »
Charles Netshivhera
Integration Specialist at a financial services firm
The technical support for this solution is always available. They have an online chat that is quick.
Read full review of SmartBear TestComplete »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.