Compare KeyInfo vs Veeam Software

KeyInfo

Based on 1 review.

Veeam Software

Based on 614 reviews.

Sample Customers

KeyCloud Backup and Recovery

Flexi-Van

Popular Solutions

KeyCloud Backup and Recovery

0 reviews

Veeam Data Platform

14 reviews

Veeam Data Cloud for Microsoft 365

9 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Construction Company

33%

Comms Service Provider

17%

Outsourcing Company

10%

Manufacturing Company

Outsourcing Company

16%

Construction Company

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Gegax Robert
Senior Software Engineer at Ford Motor Company
Veeam Backup for AWS has been a game changer for my organization. Since the first day of implementation until now, I...
Read full review of Veeam Backup for AWS »
Shivamp Kachole
Associate System Engineer at Dhanyaayai enterprise private limited
The main use case for Veeam Kasten is to protect Kubernetes applications and ensure disaster recovery. We use it to...
Read full review of Veeam Kasten »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's not a big use case. It's just to install and back up the users. I recently had a project with a client with 500...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Munichandra G
Backup Engineer at Cloud4C Services
I came across a request for the customer to choose Veeam Data Platform. During the implementation, I faced a lot of...
Read full review of Veeam Data Platform »

Review 1 of 5

Customer Service

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Anas Kunnathiyil
Senior Information Technology Specialist at Ultimate Motors
The solution’s technical support is good.
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
We have salespeople and technical people we can call or email. If we have a question, usually in the first tier it...
Read full review of Veeam Data Cloud for Microsoft 365 »
Roopesh Mohabeer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
On a scale of one to five, I would rate the technical support a four.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Vijay-Patel
Technical asst. at a educational organization
We receive very good support from Nutanix.
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Ahmad-Hassan
Project Manager And Technical Consultant at EEMC
Technical support is very good. You will receive updates on the same day. We have been satisfied with the level of...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Bonno Gaobolae
Technical director at Stanbic Bank Botswana
We don't use technical support because we have a licensed version.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Ahmad-Hassan
Project Manager And Technical Consultant at EEMC
We haven't dealt with technical support.
Read full review of Veeam Data Cloud for Microsoft 365 »
Kevin Honde
Data Solution Architect at Econet Wireless Zimbabwe
The technical support from Veeam Agent for Microsoft Windows is good. We had two issues that were resolved.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Vijaybhaskar P
Asst Manager - Electrical at CtrlS Datacenters Ltd
Veeam provides very good support. Although I have never faced any issues when raising a case, I rate their customer...
Read full review of Veeam Data Cloud for Microsoft 365 »
Federico Borja
Field Engineer at Logicalis
I personally haven't requested any support, but my coworker has and says it's good.
Read full review of Veeam Data Platform »
Anonymous User
Head of Projects at a tech services company
We are partners with Veeam Backup for Office 365, so we don't have any issues with their technical support.
Read full review of Veeam Data Cloud for Microsoft 365 »
SergeySenkov
System IT and Technologies Field Manager at Leumit Health Services
The technical support is really good. We don't spend any time waiting for them and they start working in an hour. But...
Read full review of Veeam Data Platform »
Enayat Galsulkar
Senior Information Security Consultant at Future Telecom
The support could be improved a lot, as it is currently non-existent.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Russell Lynch
Systems Specialist at KESA
Customer Service: Have not contacted support Technical Support: Have not contacted support
Read full review of Veeam Data Platform »
Anonymous User
Server Administrator at a religious institution
Customer Service: 4/5 as the support is very good and responsive. I have always received the correct answer the first...
Read full review of Veeam Data Platform »
Anonymous User
Lead Presales at a tech services company
I've dealt with Veeam support in the past, not necessarily for this product. However, it's my understanding that the...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Technical Consultant at a tech services company
The technical support services are good. However, the response time could be better.
Read full review of Veeam Data Platform »
Vincent Ho
System Director at Infoware Systems
We are satisfied with their technical support. I would rate it very highly as we keep using it regularly.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Consultant at a tech services company
I have not contacted technical support yet. I have only had one issue but I was able to solve it.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
IT Manager at a manufacturing company
The technical support from Veeam Backup Replication is good.
Read full review of Veeam Data Platform »
Anonymous User
Technical Architect at a government
Customer Service: It's excellent. Technical Support: Veeam’s technical support is very good, and their responsiveness...
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Anonymous User
Backup Engineer at a tech services company
The support from Veeam Cloud Connect is very good. I am satisfied.
Read full review of Veeam Cloud Connect [EOL] »
Martin Frey
Architecture Expert at a tech services company
We have not needed to contact support.
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Anonymous User
Senior IT Engineer at a tech services company
Technical support is 7/10. Sometimes, it asks for logs and keeps asking for information that sometimes is...
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Anonymous User
IT Manager at a non-tech company
The support staff team is perfect. I hope they keep that level of perfection.
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PhadimaMaruma
IT Technician at Thaba Chweu
We did have a reason to call the tech support line once and they really helped us out. They did not waste time...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Reinhardt Coetzee
Senior Engineer at MRB Secure
Unfortunately, when we ask for assistance, often technical support also does not know what is happening. From my...
Read full review of Veeam Agent for Linux [EOL] »
Ranimshikho Ranimshikho
DavOps at a university
The customer support for Veeam Data Platform was fine, and they were really supportive when we reached out.
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Shankar Palaniappan
Virtualization Consultant at Bahwan IT
The support team is very friendly and they have helped us a lot. When we have needed any help or support, we have...
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Anonymous User
Manager Infrastructure at a manufacturing company
I have not used technical support.
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Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.