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Popular Solutions

Jamf Pro

5 reviews

6 reviews

9 reviews

50 reviews

27 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

Media Company

Outsourcing Company

12%

Financial Services Firm

10%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Nick Rudman
Project Manager at Wells Fargo
I have been using Jamf Protect for four years and have utilized it for Apple assets to protect against threats and...
Read full review of Jamf Protect »
Robert Ojok
Systems Engineer Iii Apple Devices (Jamf Engineering) at a retailer
My main use case for Jamf Connect is for single sign-on. For mobile devices, we use Jamf Connect to sync the IDP...
Read full review of Jamf Connect »
Digambar Ghosalkar
Subject Matter Expert at a financial services firm
My main use cases for Jamf Pro involve it being the greatest MDM solution for Apple devices, whether iOS, macOS, or...
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MazharHusain
Technical Analyst at a tech vendor
We have around 1,500 Mac in ABM, but recently enrolled 1,000. We have created limited policies because Jamf for Mac...
Read full review of Jamf for Mac »
Anonymous User
Applications Analyst at a healthcare company
My main use case for Jamf School is managing devices in our classrooms. I was a campus tech at one point and we used...
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Review 1 of 5

Anonymous User
Partner Account Manager at a wholesaler/distributor
Our main use case for Auth0 Platform is to work with our partners to take to the customers, with Auth0 Platform being...
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Sravanakumar Nidamanooru
Identity and Access Management Specialist at a university
I have hands-on experience with Okta Platform for a little over three years, starting in 2023, integrating SaaS apps...
Read full review of Okta Platform »

Review 1 of 2

Customer Service

Vinay-M
Solution Lead Engineer at a tech vendor
In very rare cases, with the type of implementation we use, we used to get support from Jamf, from Windows....
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Pete C
Senior Infrastructure Engineer at Blue Cross Blue Shield of Illinois
They have friendly support that has shown remarkable improvement over the past few years.
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Ritvars D.
GSS - IT Expert at Webhelp
I contacted customer service a time ago about some bug-related issues.
Read full review of Jamf Connect »
Ahtisham Mirza
Senior System Administrator at a computer software company
The customer support for Jamf Protect is good. I rate the customer support for Jamf Protect a 10 because it is really...
Read full review of Jamf Protect »
Vinay-M
Solution Lead Engineer at a tech vendor
It's not too bad, but there is a delay in response to queries. We don't get responses as quickly as we would like....
Read full review of Jamf Connect »
HarinathReddy
Manager at Vodafone
We contacted the tool's support regarding an issue with configuration and they were not able to trace the exact problem.
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Amit-Sarkar
Apple Mobility Service Manager at ZONES PVT LTD
Jamf Connect's technical support team should be faster and able to understand the customer's pain point and give the...
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Ramnivas Verma
Senior Analyst at a tech vendor
I rate Jamf support nine out of 10.
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Mohd Javed Khan
Lead Senior Consultant at Truglobal
I would rate their technical support a seven out of ten. They sometimes provide delayed responses, and occasionally...
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Amira Youssef
Server Administrator Coordinator at Cairo American College
The technical support from Jamf Pro is amazing.
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Anonymous User
Apple Mac Specialist at a computer software company
I’ve had a couple of cases in the past and everything went fine. Jamf has always helped me.
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Anonymous User
Works at a university
The technical support for this solution is the best.
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Anonymous User
Senior IT-Berater at Allianz
When you need support, which happens very rarely, you get fast and quick help.
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Anonymous User
Software Engineer at a tech vendor
I have not faced any issues with Jamf Protect, so I have no feedback on customer support from my or my team's...
Read full review of Jamf Protect »
Jeffery Anderson
Support Team Lead at a media company
Tech support is top-notch. They are easy to access and extremely knowledgeable and helpful.
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Anonymous User
Systems & Cloud Architect at a computer software company
Customer support from Jamf Protect is good.
Read full review of Jamf Protect »
Anonymous User
Product Owner at a financial services firm
I am satisfied with the support.
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Anonymous User
Apple Device Coordinator at Orland School District 135
There are a lot of support options with Jamf Pro. Phone, email, Helpdesk, Pro, and baseline.
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Lee Litzsey
Endpoint Support Technician at Waddell & Reed Financial
When I did have questions, the 24-hour customer service they have on offer helped walk me through a lot of things....
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HOUSSEAU Yannick
System and Network Administrator at a non-tech company
I have never had the need to use technical support. If I have an issue, I go to the website Jamf Nation, which is a...
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Anonymous User
IT Support Engineer at a tech services company
I would rate the technical support at 7/10. They have chat, as well as email support, and it is quick. Not everyone...
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Anonymous User
Technical Specialist at a retailer
My experience with Jamf support has been quite seamless. When you load a ticket, you get support immediately.
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Anonymous User
Senior Support Specialist / Jamf Admin at a university
It's excellent. I'd rate their support a 10 out of 10.
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Joshua Smith
Senior Information Security Engineer at a computer software company
Generally, the support team is great, however, it's clear that they've been a bit overwhelmed throughout the COVID...
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Christopher Kemp
Infrastructure Tech Arch Team Lead at Accenture
Customer support is very friendly and responsive. As your environment gets more complex, an elevated support contract...
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Anonymous User
Assistant Consultant at Tata Consultancy
Jamf Support is great, and they provide premium 24/7 support, with a dedicated support engineer as well. It's been a...
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Glenn Tommey
Apple Administrator | Jamf Service Manager at a university
If you decide to go with a hosted instance from a Jamf reseller/supplier, as we do, the reseller provides support in...
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Jens Kullander
CEO at a tech services company
Level 3 support is okay, according to what I hear from that department. When it's a level 3 question, no one expects...
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Tracy DiLossi
Works
They have awesome tech support. In fact it is the best I have ever experienced.
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Quinton Colyn
Jamf Administrator at a financial services firm
We have been in touch with them quite often. When we have issues with APIs not working, we just log our calls. We...
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Review 1 of 30

Tejas Jain
Principle Cloud Architect at a tech services company
Support is great. You get in-line support by just logging into it. I never faced a lot of challenges. There were one...
Read full review of Okta Platform »
Laercio Simoes
Owner at HPC Brasil
I have not needed to contact customer support for Okta Platform because everything works for me. When there are...
Read full review of Okta Platform »
Pradip Niladhe
Senior Associate Software Engineer at Simeio Solutions
The technical support of Okta Customer Identity is very prompt in responding.
Read full review of Okta Platform »
Tor Nordhagen
Executive Director at Semaphore
The customer support guy for Okta in Europe, a relationship manager, used to be a friend of mine when I lived in...
Read full review of Okta Platform »
Terrell Potts
Software Engineer at Arrowlytics, LLC
I have not often communicated with the technical support specialists of Auth0 Platform, except possibly during rare...
Read full review of Auth0 Platform »
Stephen Latz
Principal Consultant at Building Block Technologies Inc.
Auth0 Platform's customer support is excellent. I rate the customer support a nine on a scale of one to ten.
Read full review of Auth0 Platform »
Chetanya Sharma
IT Administrator at a tech vendor
Okta Customer Identity's technical support is fine; they help to fix tickets within the timeline and their support is...
Read full review of Okta Platform »
Ephraim Tetteh Apetorgbor
Software Engineer at aeTech Digital Hub
I have not interacted with the technical support or customer service of Okta Platform. I hardly go to customer...
Read full review of Okta Platform »
SunnyKumar
Senior IT Engineer at Instawork
Whenever my company has raised a ticket with Okta's support team, we always receive immediate support. I rate the...
Read full review of Okta Platform »
Julian Landerreche
Information Technology Specialist at a tech vendor
I have opened some tickets with Okta Platform customer support, but I often prefer to dive into documentation or...
Read full review of Okta Platform »
Ephraim Tetteh Apetorgbor
Software Engineer at aeTech Digital Hub
I have not escalated any questions to Auth0 Platform regarding customer service.
Read full review of Auth0 Platform »
Roberto Franceschetti
IT Security Architect at a tech vendor
Okta Platform's customer support has been average in my experience. We handle most issues ourselves, so approximately...
Read full review of Okta Platform »
SurajShah
Consultant at a tech services company
I can rate Okta Platform support at approximately eight or nine out of ten.
Read full review of Okta Platform »
SATYAPRAVEEN REDDY VENGAREDDY
IAM Engineer at Vantive
I do not often communicate with the technical support of Okta Platform. I have never communicated with the technical...
Read full review of Okta Platform »
Velayudham Avudainayagam
Technical Specialist at a tech company
I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case...
Read full review of Okta Platform »
Anonymous User
Security Architect at a construction company
We've had good experience with technical support.
Read full review of Auth0 Platform »
Esteban Quinones
Manager, Identity Management Services at Verisk Analytics
They work really well.
Read full review of Okta Platform »
Anonymous User
Security Architect at a construction company
We have contacted technical support and find that they are good.
Read full review of Auth0 Platform »
Dipendu Gupta
Software Engineer Gen Ai at a tech vendor
The customer service and technical support for Okta Platform at the enterprise level are good, as I primarily rely on...
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Anonymous User
Java Developer at a consultancy
I rate Okta support eight out of 10.
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Syed
IT Lead at a outsourcing company
While the deployment process was smooth, helped by Okta Platform's support team, more immediate assistance...
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Anonymous User
Identity Engineer at a pharma/biotech company
Initial technical support is not very responsive, it's only after escalation that we get proper support.
Read full review of Okta Platform »
Anonymous User
Customer at a tech services company
We had some contact with technical support at the beginning and it was rather good. We are satisfied with the level...
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Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
Read full review of Okta Platform »
Anonymous User
Managing Consultant at a tech vendor
The support from Okta Customer Identity is excellent, and I would rate it eight out of ten.
Read full review of Okta Platform »
Fazil Hussain
SW Engineer at LVL237
I haven't used the tool's technical support yet, but it has good documentation and an online community for support.
Read full review of Auth0 Platform »
Anonymous User
Director Cloud Software Development at a manufacturing company
For enterprise, I would rate technical support a nine out of ten. For any kind of lower starter package, I would rate...
Read full review of Auth0 Platform »
Anonymous User
Consultant at a financial services firm
We receive technical support through third-party suppliers. They provide good support services.
Read full review of Okta Platform »
Anonymous User
Implementation Engineer at a tech vendor
The technical support for Okta is really supportive.
Read full review of Okta Platform »
Anonymous User
Practice Director - PAM, IGA, IAM & ZeroTrust at a tech vendor
Both the tech support team and customer service team are good.
Read full review of Okta Platform »

Review 1 of 30

Technical Support

No Data Available

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