Compare JAMF vs Okta

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Popular Solutions

Jamf Pro

6 reviews

Jamf Connect

5 reviews

Jamf Protect

8 reviews

Okta Workforce Identity

19 reviews

Okta Customer Identity

7 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

University

Media Company

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohd Javed Khan
Lead Senior Consultant at Truglobal
I am still working on the same technology with Jamf Pro, Jamf Protect, and Jamf Compliance. I can answer questions...
Read full review of Jamf Pro »
Joost Van 'T Wout
Senior Endpoint Engineer (macOS/Jamf) at PVH Corp.
The main use case for Jamf Connect was to synchronize local accounts with the identity provider, like Entra. However,...
Read full review of Jamf Connect »
LaminDrammeh
Information Technology Operations Engineer at a media company
It serves as our MDM solution, enabling us to handle administrative tasks such as device management, distribution...
Read full review of Jamf School »
Kishoth P
Solutions Engineer at Standard Chartered Bank
I use Jamf Protect in my company to deal with the area around local account setup, specifically in terms of password...
Read full review of Jamf Protect »

Review 1 of 4

SumitMundik
Lead Admin Systems at a financial services firm
I don't have many details about Okta Workforce Identity. I use the tool just to sign in to different applications...
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Chetanya Sharma
IT Administrator at a tech vendor
Our main use case for Okta Customer Identity is that all of our in-house applications are under Okta. A user or...
Read full review of Okta Customer Identity »

Review 1 of 2

Customer Service

Dinesh Venkates
Consultant at Fujitsu
The customer service and support are good.
Read full review of Jamf Protect »
Ashitosh Bankar
Jamf Consultant at Team Computers
Technical support is good, and they have technical knowledge, but they tend to be less responsive. There have been...
Read full review of Jamf Pro »
Pete C
Senior Infrastructure Engineer at Blue Cross Blue Shield of Illinois
They have friendly support that has shown remarkable improvement over the past few years.
Read full review of Jamf Pro »
Nisar Ahamed
Presales Specialist at BRILYANT DISTRIBUTION PVT LTD
You get support from a dedicated engineering team.
Read full review of Jamf Protect »
Amira Youssef
Server Administrator Coordinator at a educational organization
The solution's technical support is great.
Read full review of Jamf Protect »
NitinKumar1
SecOps Lead at Barco
The technical support for this solution is not that good. I would rate their support team a five out of ten.
Read full review of Jamf Pro »
Jon DeBerry
President at DeBerry and Company
They are good. They are very accessible. I would rate them a five out of five.
Read full review of Jamf Pro »
Amira Youssef
Server Administrator Coordinator at a educational organization
I wasted time going back and forth with the technical support team to get an answer for an issue I faced with Jamf...
Read full review of Jamf School »
Vinay-M
Solution Lead Engineer at a tech vendor
In very rare cases, with the type of implementation we use, we used to get support from Jamf, from Windows....
Read full review of Jamf Pro »
AC Miner
IT Support Specialist at Canutillo Independent School District
The customer service and support are good.
Read full review of Jamf School »
Jeffery Anderson
Support Team Lead at a media company
Tech support is top-notch. They are easy to access and extremely knowledgeable and helpful.
Read full review of Jamf Pro »
Anonymous User
PowerSchool Administrator at a performing arts
Tech support is always friendly and ready to help. While the tech support professionals are great, and happy to help,...
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Anonymous User
Works at a university
The technical support for this solution is the best.
Read full review of Jamf Pro »
Anonymous User
Technical Specialist at a retailer
My experience with Jamf support has been quite seamless. When you load a ticket, you get support immediately.
Read full review of Jamf Pro »
Anonymous User
Network Administrator at a tech services company
I was in contact with support a lot in the past and they have been able to offer great assistance.
Read full review of Jamf Pro »
Cheryl Lynn Baterna
Director, Mac Technical Support at Marymount Manhattan College
Jamf Support post-setup is reliable.
Read full review of Jamf Pro »
kahot
IT Technician at a educational organization
awesome technical support, not an issue with the software they can't fix or resolve.
Read full review of Jamf Pro »
Tracy DiLossi
Works
They have awesome tech support. In fact it is the best I have ever experienced.
Read full review of Jamf Pro »
Anonymous User
Mac Systems Engineer at Imagetext - Business IT Specialists
Over the past 6 years, I've only had to contact customer support twice and each time I got a resolution! Jamf...
Read full review of Jamf Pro »
Anonymous User
Senior Instructional Technologist at Maryville University of Saint Louis
Jamf customer support is always available and prompt. They are very helpful.
Read full review of Jamf Pro »
Kishoth P
Solutions Engineer at Standard Chartered Bank
I rate the technical support a ten out of ten.
Read full review of Jamf Protect »
Anonymous User
IT Support Specialist at VISBY MEDICAL, INC.
Support is great. They have multiple ways to contact them and are fairly responsive. They will also follow up a...
Read full review of Jamf Pro »
Anonymous User
IT Support Engineer at a tech services company
I would rate the technical support at 7/10. They have chat, as well as email support, and it is quick. Not everyone...
Read full review of Jamf Pro »
Anonymous User
Network Administrator at a educational organization
They have amazing customer support that is very responsive. When we need assistance, it is only a phone call or email...
Read full review of Jamf Pro »
Anonymous User
Production Manager at NICOSIA CREATIVE EXPRESSO LTD
The customer service could be improved. That said, the support has always been very helpful and responsive.
Read full review of Jamf Pro »
Hitesh Sharema1
IT Compliance Project Specialist at Avizva
They're the best support team I've encountered after Dell. We used to say we had the best support from another...
Read full review of Jamf Protect »
Anonymous User
Apple Device Coordinator at Orland School District 135
There are a lot of support options with Jamf Pro. Phone, email, Helpdesk, Pro, and baseline.
Read full review of Jamf Pro »
Joshua Smith
Senior Information Security Engineer at a computer software company
Generally, the support team is great, however, it's clear that they've been a bit overwhelmed throughout the COVID...
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Anonymous User
Regional Service Delivery Manager at a pharma/biotech company
Our team handles all of the troubleshooting. I've never been in touch with technical support. From my team members,...
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Anonymous User
Works
This solution has great support.
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Review 1 of 30

MiguelPurizaca
IT Manager at Clear Channel
We had an issue a couple of years ago that was swiftly resolved by the support team, showing their efficiency. They...
Read full review of Okta Customer Identity »
Bernard Samontanes
Staff Infrastructure & Security Engineer at Mozn Systems
My team contacts Okta support for increased integration requirements. They are very supportive; they just open a...
Read full review of Okta Workforce Identity »
Berkley Lamb
Access Integration Engineer at a manufacturing company
I rate the support from Okta Workforce Identity a four out of five.
Read full review of Okta Workforce Identity »
Mahesh-Subramanian
Vice President at Chargebacks911
The support was very good.
Read full review of Okta Workforce Identity »
Wissam Khashab
IT Security Manager at Sara
The company has very good tehnical support and they respond quickly.
Read full review of Okta Workforce Identity »
Upendar G
Senior Consultant at Wipro Limited
We have a strong internal support system including application support, data center, and IDM teams. However, direct...
Read full review of Okta Customer Identity »
Peter Barnett
System Engineer at Principia
The tool's tech support is hard to get a hold of. Also, you would speak to a robot who knows a lot of information,...
Read full review of Okta Workforce Identity »
GOMS R
Head Presales at Valuepoint Systems
Whenever we need information, we receive the required support from Okta. So, if I need clarification regarding...
Read full review of Okta Workforce Identity »
Roberto Croce
Senior Architect for IAM Solutions at vantea
The customer service and support is fast and effective.
Read full review of Okta Workforce Identity »
Oscar Iván Mejía
Database and Systems Manager of the IT department at Humanitree
Technical support is excellent. They are helpful and responsive.
Read full review of Okta Workforce Identity »
Anonymous User
Responsable Avant-vente at a computer software company
We are only using professional services at the moment.
Read full review of Okta Workforce Identity »
Anonymous User
Architect at a tech services company
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty...
Read full review of Okta Workforce Identity »
Emmanuel Sikwane
Partner channel manager at Inactic
I did contact the product's support team when my password got locked out. I could even reset the whole password from...
Read full review of Okta Workforce Identity »
RafalStas
CEO at a tech services company
I've never contacted technical support. I've only ever used web pages to assist me with questions, and that has been...
Read full review of Okta Workforce Identity »
JitendraInjam
IT Lead at 0
The solution's technical support is good.
Read full review of Okta Workforce Identity »
Anonymous User
Consultant at a financial services firm
We receive technical support through third-party suppliers. They provide good support services.
Read full review of Okta Workforce Identity »
AlessandroPiana
Senior Security Architect South Europe at a tech services company
The technical support is good but not very responsive regarding my needs in getting details. They are difficult to...
Read full review of Okta Customer Identity »
Anonymous User
Global Leader - Application Operations & Operational Excellence at a manufacturing company
We have not had any major challenges over the past two years; however, they do offer quality customer service to all...
Read full review of Okta Workforce Identity »
Jamil Rashdi
Chief Technology Officer at Jrashdi
We have a team to raise tickets to the support team if we face any issues. The process is pretty straightforward.
Read full review of Okta Workforce Identity »
Tom Foale
CTO at Klaatu IT Security Ltd
The technical support is very helpful. They provide you with a customer success manager and they've got access to all...
Read full review of Okta Customer Identity »
Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
Read full review of Okta Workforce Identity »
ABHILASH TH
Managing Director at FOX DATA
They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms...
Read full review of Okta Workforce Identity »
Anonymous User
Sector Manager at a tech services company
While I can't speak on behalf of my colleagues, I have not made use of technical support.
Read full review of Okta Workforce Identity »
Anonymous User
Global Leader - Application Operations & Operational Excellence at a manufacturing company
Okta provides good support. While we are unable to have it in-house, we can raise a ticket, and they support us well.
Read full review of Okta Workforce Identity »
Esteban Quinones
Manager, Identity Management Services at Verisk Analytics
They work really well.
Read full review of Okta Workforce Identity »
Hichem TALEB-BENDIAB
CDO & Co-Founder at ELYTIK
Technical support is excellent.
Read full review of Okta Workforce Identity »
Anonymous User
Okta Product Manager at a security firm
We have been satisfied with the support for this solution.
Read full review of Okta Customer Identity »
Anonymous User
Senior Director of Application Services at a comms service provider
They meet our needs. We haven't had a problem with technical support answering any of our questions.
Read full review of Okta Workforce Identity »
Anonymous User
Technical Team Lead at a computer software company
I have not personally experimented with technical support from Okta Workforce Identity, but I see there is a good...
Read full review of Okta Workforce Identity »
Thiago Lopes
Information Security Manager at a tech services company
I can't speak to the quality of technical support. I've never used them. I couldn't say if they are knowledgeable or...
Read full review of Okta Workforce Identity »

Review 1 of 30

Technical Support

No Data Available

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