Compare JAMF vs Okta

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Popular Solutions

Jamf Pro

5 reviews

7 reviews

10 reviews

52 reviews

25 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

Media Company

Outsourcing Company

12%

Financial Services Firm

10%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohd Javed Khan
Lead Senior Consultant at Truglobal
I am still working on the same technology with Jamf Pro, Jamf Protect, and Jamf Compliance. I can answer questions...
Read full review of Jamf Pro »
Nick Rudman
Project Manager at Wells Fargo
I have been using Jamf Protect for four years and have utilized it for Apple assets to protect against threats and...
Read full review of Jamf Protect »
Robert Ojok
Systems Engineer Iii Apple Devices (Jamf Engineering) at a retailer
My main use case for Jamf Connect is for single sign-on. For mobile devices, we use Jamf Connect to sync the IDP...
Read full review of Jamf Connect »
MazharHusain
Technical Analyst at a tech vendor
We have around 1,500 Mac in ABM, but recently enrolled 1,000. We have created limited policies because Jamf for Mac...
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Anonymous User
Applications Analyst at a healthcare company
My main use case for Jamf School is managing devices in our classrooms. I was a campus tech at one point and we used...
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Review 1 of 5

Anonymous User
Partner Account Manager at a wholesaler/distributor
Our main use case for Auth0 Platform is to work with our partners to take to the customers, with Auth0 Platform being...
Read full review of Auth0 Platform »
Sravanakumar Nidamanooru
Identity and Access Management Specialist at a university
I have hands-on experience with Okta Platform for a little over three years, starting in 2023, integrating SaaS apps...
Read full review of Okta Platform »

Review 1 of 2

Customer Service

Amira Youssef
Server Administrator Coordinator at Cairo American College
Sometimes the support is not available twenty-four hours, and it would be great to get support whenever needed. I...
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Vinay-M
Solution Lead Engineer at a tech vendor
In very rare cases, with the type of implementation we use, we used to get support from Jamf, from Windows....
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Pete C
Senior Infrastructure Engineer at Blue Cross Blue Shield of Illinois
They have friendly support that has shown remarkable improvement over the past few years.
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Ritvars D.
GSS - IT Expert at Webhelp
I contacted customer service a time ago about some bug-related issues.
Read full review of Jamf Connect »
Ashitosh Bankar
Jamf Consultant at Team Computers
Technical support is good, and they have technical knowledge, but they tend to be less responsive. There have been...
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Nick Rudman
Project Manager at Wells Fargo
The customer support is very proactive, helpful, and knowledgeable.
Read full review of Jamf Protect »
Mohit Dumbani
Product Manager at a tech consulting company
Once the solution is deployed and purchased, Jamf provides good support. I would rate their support nine out of ten.
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Amira Youssef
Server Administrator Coordinator at Cairo American College
The technical support is the same for Jamf Pro and Jamf Protect.
Read full review of Jamf School »
Amira Youssef
Server Administrator Coordinator at Cairo American College
We rely on third-party customer support, which is very good. However, my only concern with the direct customer...
Read full review of Jamf School »
Dinesh Venkates
Consultant at Fujitsu
The customer service and support are good.
Read full review of Jamf Protect »
Anonymous User
Infrastructure Consultant at a marketing services firm
There are no issues with support. I've always had great service with them.
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Anonymous User
Apple Device Coordinator at Orland School District 135
There are a lot of support options with Jamf Pro. Phone, email, Helpdesk, Pro, and baseline.
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Anonymous User
IT Support Engineer at a tech services company
I would rate the technical support at 7/10. They have chat, as well as email support, and it is quick. Not everyone...
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Anonymous User
Systems Administrator at International School of Amsterdam
They are always quick and accurate on their responses. Even for more complex issues, a timely and solid solution is...
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Anonymous User
Works at a university
The technical support for this solution is the best.
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Hitesh Sharema1
IT Compliance Project Specialist at Avizva
They're the best support team I've encountered after Dell. We used to say we had the best support from another...
Read full review of Jamf Protect »
Anonymous User
Works at a educational organization
So far, it has been very good overall. In the beginning, though, we had a dedicated support person to contact. Now we...
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KumarGaurav
Senior Technical Consultant at Softcell Technologies Limited
Support is something I believe could have been improved. They offer one of the best cloud services available....
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Anonymous User
Sr cloud engineer at a tech vendor
We never got a chance to talk with the customer support.
Read full review of Jamf Connect »
Anonymous User
Software Developer at a financial services firm
I think the documentation is also quite clear.
Read full review of Jamf School »
Anonymous User
Presales Engineer at a computer software company
The technical support is good and proactive. That said, it can be improved. There is some scope to enhance the...
Read full review of Jamf Protect »
Anonymous User
Senior Support Specialist / Jamf Admin at a university
It's excellent. I'd rate their support a 10 out of 10.
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Scott Bordoni
Head of Operatons and Data Protection at a retailer
All ongoing support is in-house, and I’m not aware of any support calls raised with Jamf.
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Anonymous User
Apple Mac Specialist at a computer software company
I’ve had a couple of cases in the past and everything went fine. Jamf has always helped me.
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Anonymous User
Systems & Cloud Architect at a computer software company
Customer support from Jamf Protect is good.
Read full review of Jamf Protect »
Rajesh Koul
Sales Manager at a tech services company
Customer support from Jamf is fantastic. Whatever their SLA and commitments are, depending on what support package...
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Quinton Colyn
Jamf Administrator at a financial services firm
The technical support is consistently reliable.
Read full review of Jamf Connect »
Anonymous User
SME (Jamf) | Desktop Architect (Mac) at Tata Consultancy Services
Jamf Support is super helpful, professional, and all of the engineers are very nice to deal with.
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Gabe Sterritt
Information Technology System Administrator at General Assembly Space, Inc.
The customer service and support are great. If we go back five or more years before they became a publicly traded...
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Anonymous User
Senior consultant at a manufacturing company
The technical support is pretty good.
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Review 1 of 30

Suresh Marrivada
Senior Consultant at Deloitte
We do communicate with the technical support of Okta Platform, and they have exceptional knowledge of what they are...
Read full review of Okta Platform »
Sebastian Micu
Auth0 | Ciam Consultant at Intragen
The technical support and customer success teams at Auth0 Platform are consistently exceptional. Over the past few...
Read full review of Auth0 Platform »
Laercio Simoes
Owner at HPC Brasil
I have not needed to contact customer support for Okta Platform because everything works for me. When there are...
Read full review of Okta Platform »
Deena Dayalan K
Global Leader Application Operations & Operational Excellence at a manufacturing company
We have not had any major challenges over the past two years; however, they do offer quality customer service to all...
Read full review of Okta Platform »
Mihir Parekh
Associate Security Architect at Tech Mahindra Limited
The solution's technical support depends on the service level. Okta has certain packages, like gold or silver levels....
Read full review of Okta Platform »
Merin K Oommen
Systems Engineer – Iam & IT Operations at Deepwatch
The support team of Auth0 Platform is very incredible. Whenever you are purchasing the product, you will have their...
Read full review of Auth0 Platform »
Sargam Panwar
QA Engineer at a tech vendor
I personally do not reach out to Auth0 Platform customer support because developers or the customer support team...
Read full review of Auth0 Platform »
SunnyKumar
Senior IT Engineer at Instawork
Whenever my company has raised a ticket with Okta's support team, we always receive immediate support. I rate the...
Read full review of Okta Platform »
Michael Gbojuwo
IAM Engineer and Cloud Administrator at Novasol Technologies Ltd
We use S3 and Identity Center with Okta Platform. We use Identity Center because we have some apps on it. The users...
Read full review of Okta Platform »
Roberto Franceschetti
IT Security Architect at a tech vendor
Okta Platform's customer support has been average in my experience. We handle most issues ourselves, so approximately...
Read full review of Okta Platform »
Julian Landerreche
Information Technology Specialist at a tech vendor
I have opened some tickets with Okta Platform customer support, but I often prefer to dive into documentation or...
Read full review of Okta Platform »
GOMS A R
Head Technology - Cybersecurity at Valuepoint Systems
Whenever we need information, we receive the required support from Okta. So, if I need clarification regarding...
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Anonymous User
Architect at a tech services company
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty...
Read full review of Okta Platform »
Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
Read full review of Okta Platform »
Anonymous User
Associate Software Engineer at a computer software company
I did not need to communicate with technical support during the initial setup because, while working with my test...
Read full review of Auth0 Platform »
Anonymous User
Security Architect at a construction company
We've had good experience with technical support.
Read full review of Auth0 Platform »
Samarjeet Tomar
Technical Solutions Lead at a insurance company
I didn't like Okta's support. They say they have very good support, but the moment you create a ticket, they will...
Read full review of Okta Platform »
Velayudham Avudainayagam
Technical Specialist at a tech company
I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case...
Read full review of Okta Platform »
Anonymous User
Customer at a tech services company
We had some contact with technical support at the beginning and it was rather good. We are satisfied with the level...
Read full review of Okta Platform »
Anonymous User
Senior Director of Application Services at a comms service provider
They meet our needs. We haven't had a problem with technical support answering any of our questions.
Read full review of Okta Platform »
Anonymous User
Implementation Engineer at a tech vendor
The technical support for Okta is really supportive.
Read full review of Okta Platform »
Anonymous User
Systems & Cloud Architect at a computer software company
The customer support for Okta Platform is good.
Read full review of Okta Platform »
ABHILASH TH
Managing Director at FOX DATA
They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms...
Read full review of Okta Platform »
Esteban Quinones
Manager, Identity Management Services at Verisk Analytics
They work really well.
Read full review of Okta Platform »
Arun Kumar V
Manager- IT Operations at Yodlee
Customer Service: 9 out of 10 Technical Support: 9 out of 10
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Anonymous User
Information Technology Consultant at a tech services company
There were a couple of occasions where I needed some support while setting it up for our RDS environment. Their...
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RafalStas
CEO at a tech services company
I've never contacted technical support. I've only ever used web pages to assist me with questions, and that has been...
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Anonymous User
Managing Director at a tech services company
They're pretty good. I know they're a big organization, and they have a lot of clients. So, it's a place where...
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Anonymous User
Okta Product Manager at a security firm
We have been satisfied with the support for this solution.
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Anonymous User
Sector Manager at a tech services company
While I can't speak on behalf of my colleagues, I have not made use of technical support.
Read full review of Okta Platform »

Review 1 of 30

Technical Support

No Data Available

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