Compare JAMF vs Okta

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.

Popular Solutions

Jamf Pro

11 reviews

Jamf Connect

6 reviews

Jamf Protect

10 reviews

Okta Workforce Identity

22 reviews

Okta Customer Identity

6 reviews

Top Industries

Educational Organization

17%

Computer Software Company

13%

Financial Services Firm

University

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Joost Van 'T Wout
Senior Endpoint Engineer (macOS/Jamf) at PVH Corp.
The main use case for Jamf Connect was to synchronize local accounts with the identity provider, like Entra. However,...
Read full review of Jamf Connect »
Arunachalam S.
Technical Specialist at Brilyant IT Solutions
Jamf Protect is a native solution that comes only for both Apple and Apple devices, and it is widely extending its...
Read full review of Jamf Protect »
Juan Mata
Manager, Information Technology at Friendly House
The solution protects all our Apple products like iPads and MacBooks.
Read full review of Jamf School »

Review 1 of 3

MiguelPurizaca
IT Manager at Clear Channel
We are an advertising company with around 400 employees in four different countries: Peru, Chile, Mexico, and Brazil....
Read full review of Okta Customer Identity »
Anonymous User
Technical Team Lead at a computer software company
My main use cases with the Okta Workforce Identity include preparing my certification and doing integrations such as...
Read full review of Okta Workforce Identity »

Review 1 of 2

Customer Service

Arunachalam S.
Technical Specialist at Brilyant IT Solutions
The size of the support team for managing Jamf depends on the number of devices in the organization. A team of three...
Read full review of Jamf Pro »
Amira Youssef
Server Administrator Coordinator at Cairo American College
The technical support from Jamf Pro is amazing.
Read full review of Jamf Pro »
Ritvars D.
GSS - IT Expert at Webhelp
I contacted customer service a time ago about some bug-related issues.
Read full review of Jamf Connect »
Amira Youssef
Server Administrator Coordinator at Cairo American College
The solution's technical support is great.
Read full review of Jamf Protect »
Jon DeBerry
President at DeBerry and Company
They are good. They are very accessible. I would rate them a five out of five.
Read full review of Jamf Pro »
HarinathReddy
Manager at Vodafone
We contacted the tool's support regarding an issue with configuration and they were not able to trace the exact problem.
Read full review of Jamf Connect »
Mohit Dumbani
Product Manager at a tech consulting company
Once the solution is deployed and purchased, Jamf provides good support. I would rate their support nine out of ten.
Read full review of Jamf Pro »
Anonymous User
SME (Jamf) | Desktop Architect (Mac) at Tata Consultancy Services
Jamf Support is super helpful, professional, and all of the engineers are very nice to deal with.
Read full review of Jamf Pro »
Anonymous User
Presales Engineer at a computer software company
The technical support is good and proactive. That said, it can be improved. There is some scope to enhance the...
Read full review of Jamf Protect »
Anonymous User
Apple Mac Specialist at a computer software company
I’ve had a couple of cases in the past and everything went fine. Jamf has always helped me.
Read full review of Jamf Pro »
Randall Saeks
Apple Distinguished Educator at a manufacturing company
Support has been responsive to our needs.
Read full review of Jamf Pro »
Aram Schalm
Systems Administrator at International School of Amsterdam
They are always quick and accurate on their responses. Even for more complex issues, a timely and solid solution is...
Read full review of Jamf Pro »
Anonymous User
Infrastructure Consultant at a marketing services firm
There are no issues with support. I've always had great service with them.
Read full review of Jamf Pro »
HOUSSEAU Yannick
System and Network Administrator at a non-tech company
I have never had the need to use technical support. If I have an issue, I go to the website Jamf Nation, which is a...
Read full review of Jamf Pro »
Kishoth P
Solutions Engineer at Standard Chartered Bank
I rate the technical support a ten out of ten.
Read full review of Jamf Protect »
jhock
IT Support Specialist at a educational organization
Customer service and support are superb. Support responses are always timely and that is appreciated when needing an...
Read full review of Jamf Pro »
Anonymous User
District Technology Support Technician at a educational organization
Technical support used to be better; the company has grown a lot, and their support has taken a nosedive in recent...
Read full review of Jamf Pro »
Anonymous User
Senior Macintosh Systems Administrator/ Task Lead/ Information Assurance Officer at a government
So far, every team that is assigned to my account has been very supportive and reaches out often just to check-in. I...
Read full review of Jamf Pro »
Gabe Sterritt
Information Technology System Administrator at General Assembly
The customer service and support are great. If we go back five or more years before they became a publicly traded...
Read full review of Jamf Connect »
Anonymous User
Production Manager at NICOSIA CREATIVE EXPRESSO LTD
The customer service could be improved. That said, the support has always been very helpful and responsive.
Read full review of Jamf Pro »
Anonymous User
Senior Support Specialist / Jamf Admin at a university
It's excellent. I'd rate their support a 10 out of 10.
Read full review of Jamf Pro »
Anonymous User
Assistant Consultant at Tata Consultancy
Jamf Support is great, and they provide premium 24/7 support, with a dedicated support engineer as well. It's been a...
Read full review of Jamf Pro »
Anonymous User
Technical Specialist at a retailer
My experience with Jamf support has been quite seamless. When you load a ticket, you get support immediately.
Read full review of Jamf Pro »
Anonymous User
Network Administrator at a educational organization
They have amazing customer support that is very responsive. When we need assistance, it is only a phone call or email...
Read full review of Jamf Pro »
Anonymous User
Product Owner at a financial services firm
I am satisfied with the support.
Read full review of Jamf Pro »
Anonymous User
IT Support Engineer at a tech services company
I would rate the technical support at 7/10. They have chat, as well as email support, and it is quick. Not everyone...
Read full review of Jamf Pro »
Anonymous User
Network Administrator at a tech services company
I was in contact with support a lot in the past and they have been able to offer great assistance.
Read full review of Jamf Pro »
KumarGaurav
Senior Technical Consultant at Softcell Technologies Limited
Support is something I believe could have been improved. They offer one of the best cloud services available....
Read full review of Jamf Pro »
Joshua Smith
Senior Information Security Engineer at a computer software company
Generally, the support team is great, however, it's clear that they've been a bit overwhelmed throughout the COVID...
Read full review of Jamf Pro »
Anonymous User
Mac Systems Engineer at Imagetext - Business IT Specialists
Over the past 6 years, I've only had to contact customer support twice and each time I got a resolution! Jamf...
Read full review of Jamf Pro »

Review 1 of 30

AmitSingh2
Microsoft Azure Engineer at Sycomp
Support is good. However, sometimes it takes them a bit longer to deal with issues.
Read full review of Okta Workforce Identity »
Pradip Niladhe
Senior Associate Software Engineer at Simeio
The technical support of Okta Customer Identity is very prompt in responding.
Read full review of Okta Customer Identity »
Bernard Samontanes
Staff Infrastructure & Security Engineer at Mozn Systems
My team contacts Okta support for increased integration requirements. They are very supportive; they just open a...
Read full review of Okta Workforce Identity »
MiguelPurizaca
IT Manager at Clear Channel
The technical support services are good. They respond to the queries immediately.
Read full review of Okta Workforce Identity »
AmitSingh2
Microsoft Azure Engineer at Sycomp
Okta Customer Identity has good technical support, and on a scale of one to five, I'm rating support a four.
Read full review of Okta Customer Identity »
Tor Nordhagen
Executive Director at Semaphore
The customer support guy for Okta in Europe, a relationship manager, used to be a friend of mine when I lived in...
Read full review of Okta Workforce Identity »
SunnyKumar
Senior IT Engineer at Instawork
Whenever my company has raised a ticket with Okta's support team, we always receive immediate support. I rate the...
Read full review of Okta Workforce Identity »
Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
Read full review of Okta Workforce Identity »
Anonymous User
Information Technology Consultant at a tech services company
There were a couple of occasions where I needed some support while setting it up for our RDS environment. Their...
Read full review of Okta Workforce Identity »
JitendraInjam
IT Lead at 0
The solution's technical support is good.
Read full review of Okta Workforce Identity »
RafalStas
CEO at a tech services company
I've never contacted technical support. I've only ever used web pages to assist me with questions, and that has been...
Read full review of Okta Workforce Identity »
Anonymous User
Implementation Engineer at a tech vendor
The technical support for Okta is really supportive.
Read full review of Okta Workforce Identity »
Samarjeet Tomar
Technical Solutions Lead at a insurance company
I didn't like Okta's support. They say they have very good support, but the moment you create a ticket, they will...
Read full review of Okta Workforce Identity »
Velayudham Avudainayagam
Technical Specialist at a tech company
I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case...
Read full review of Okta Customer Identity »
Hichem TALEB-BENDIAB
CDO & Co-Founder at ELYTIK
Technical support is excellent.
Read full review of Okta Workforce Identity »
Anonymous User
Java Developer at a consultancy
I rate Okta support eight out of 10.
Read full review of Okta Workforce Identity »
Anonymous User
Consultant at a financial services firm
We receive technical support through third-party suppliers. They provide good support services.
Read full review of Okta Workforce Identity »
Anonymous User
Technology Manager at a pharma/biotech company
Customer Service: Customer service is excellent. Technical Support: Techncial support is excellent.
Read full review of Okta Workforce Identity »
Emmanuel Sikwane
Partner channel manager at Inactic
I did contact the product's support team when my password got locked out. I could even reset the whole password from...
Read full review of Okta Workforce Identity »
Tom Foale
CTO at Klaatu IT Security Ltd
The technical support is very helpful. They provide you with a customer success manager and they've got access to all...
Read full review of Okta Customer Identity »
Anonymous User
Global Leader - Application Operations & Operational Excellence at a manufacturing company
Okta provides good support. While we are unable to have it in-house, we can raise a ticket, and they support us well.
Read full review of Okta Workforce Identity »
Anonymous User
Architect at a tech services company
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty...
Read full review of Okta Workforce Identity »
Anonymous User
Technical Team Lead at a computer software company
I have not personally experimented with technical support from Okta Workforce Identity, but I see there is a good...
Read full review of Okta Workforce Identity »
Anonymous User
Okta Product Manager at a security firm
We have been satisfied with the support for this solution.
Read full review of Okta Customer Identity »
Anonymous User
Systems Engineer II at a energy/utilities company
Customer Service: Customer service is excellent. We don't have to worry when we have an issue; they are always on top...
Read full review of Okta Workforce Identity »
Anonymous User
Manager IAM at a computer software company
As premium customers, we have the opportunity to schedule calls directly with Okta's expert team members for...
Read full review of Okta Workforce Identity »
TimoHamalainen
Director, Device Management at IT-palvelutalo Valtti at Valtti, part of Advania
There were times I needed to escalate some questions to the technical support team of Okta Workforce Identity, and on...
Read full review of Okta Workforce Identity »
Anonymous User
Chief Technology Officer at Windval Technology Solutions LLC
Okta has very good support and I would score them high, at nine out of ten. I am definitely happy with them.
Read full review of Okta Workforce Identity »
Anonymous User
Responsable Avant-vente at a computer software company
We are only using professional services at the moment.
Read full review of Okta Workforce Identity »
Anonymous User
Senior Director of Application Services at a comms service provider
The technical support is good, we have always had an effective response.
Read full review of Okta Workforce Identity »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.