Compare Keysight Technologies vs SmartBear

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

Eggplant Performance

Cisco

Ixia IxLoad

Marks & Spencer

IxLoad VE

China Mobile

Eggplant Test

FUJIFILM Group, NEC Personal Computers

SmartBear LoadNinja

Falafel Software

ReadyAPI Performance

Mercedes-Benz, Adobe, Hilton Hotels, The Home Depot

ReadyAPI

Healthcare Data Solutions (HDS)

SmartBear TestComplete

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.

Zephyr Enterprise

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

Popular Solutions

Keysight Oscilloscopes

0 reviews

Eggplant Test

3 reviews

Ixia BreakingPoint

0 reviews

SmartBear TestComplete

8 reviews

ReadyAPI

5 reviews

ReadyAPI Test

2 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

10%

Government

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mirza Hussain
Engineer at a manufacturing company
I am some kind of AI working with Eggplant Test and other OpenText solutions. I can answer questions about my...
Read full review of Eggplant Test »
Jos Badimo
Director at BAMS
I have been using the solution for a year now. The customers I work with are focused on both custom test assurance...
Read full review of Spirent CyberFlood [EOL] »
WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
Our objective is to evaluate the performance of GPON and DOCSIS networks which involves considering factors such as...
Read full review of Ixia Hawkeye »
Anonymous User
CEO at a tech services company
I have used Spirent TestCenter for testing optical transceivers and checking interoperability tests. I utilize it as...
Read full review of Spirent TestCenter [EOL] »

Review 1 of 5

SwaminathanSubramanian
Director/Enterprise Solutions Architect, Technology Advisor at Kyndryl
I started using SwaggerHub in its previous version, SmartMiner, with a tool called SoapUI. I used it to create mock...
Read full review of SwaggerHub »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »
IsaacSamuel
Assistant Director at a consultancy
I have been working with the AlertSite product since 2019. Within our organization, specifically one service unit at...
Read full review of AlertSite »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
I use it for test management within Jira.
Read full review of Zephyr Enterprise »

Review 1 of 5

Customer Service

Ahmet Kilic
Network and Security Unit Manager at Bankalararası Kart Merkezi (BKM)
We have contacted technical support in the past and they have been great overall in terms of helping us. We are quite...
Read full review of Ixia Network Packet Brokers »
Sai Prasad
Staff QA Engineer at Virsec
Once, when I raised a ticket regarding a hardware or software issue, the solution's support team visited our company...
Read full review of Ixia BreakingPoint »
DanielWildermuth
Testtool expert at Helvetia Versicherungen
Technical support has really been very good.
Read full review of Eggplant Test »
Prakarn Wungpichayssuk
ManBusiness Directorager at CSG SOLUTION
The support could improve their speed in resolving issues. I rate the support of Ixia BreakingPoint a six out of ten.
Read full review of Ixia BreakingPoint »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
We experienced some failures where object libraries suddenly disappeared after a new patch. We had to reach out to...
Read full review of Eggplant Performance »
Venkat Lkmula
Tech spesialist at INT tech services
The technical support is good. We have also included Ix in our automation, so it is very easy to incorporate this...
Read full review of IxChariot »
Robert Friedt
Engineer III Electrical & RF at a manufacturing company
Technical support is pretty responsive, pretty decent.
Read full review of Keysight Oscilloscopes »
Anonymous User
Performance Testing Manager at a tech services company
Customer Service: Excellent and very personal. Technical Support: Excellent and very personal.
Read full review of Eggplant Performance »
Anonymous User
Product Developer at a tech services company
Technical support was very quick and precise when we were in need of help. Ixia had helped us with installation and...
Read full review of Ixia BreakingPoint »
Anonymous User
Senior System Engineer
We have received quick reactions and always get answers from the tech support.
Read full review of Ixia BreakingPoint »
Anonymous User
Electrical Principal Engineer at a tech company
On a scale of one to ten, I would give technical support a nine-and-a-half. They have very good technical support....
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Staff Hardware Engineer at a tech vendor
We have a Field Application Engineer (FAE) in our office area. Every time that we call technical support, they show up.
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal Integrity Engineer at a tech company
The technical support is okay, but sometimes they are on a different page than us. If it is something wrong with the...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior System Design Engineer at Xilinx
We have not had a chance to use the tech support, as of now. They have a pretty good relationship with our team to...
Read full review of Keysight Oscilloscopes »
Anonymous User
Presales Engineer at a tech services company
On a scale from one to ten, I would give technical support a ten. I have direct contact, and they are fast.
Read full review of Ixia Hawkeye »
Anonymous User
CEO at a tech services company
Spirent's technical support is good both online and offline.
Read full review of Spirent CyberFlood [EOL] »
ChrisJohnson5
Operations Director at LifeSearch
Elliot, our account manager, has been really good. He understands our roadmap and plan and where we're going. We have...
Read full review of Eggplant Performance »
Sumanth Raja
Machine Learning Engineer at a tech company
I have not contacted technical support as of now.
Read full review of Keysight Oscilloscopes »
Jon Goranson
QA Analyst at a transportation company
We have emailed their tech support and they have been absolutely fine. They have usually responded within a day. If...
Read full review of Eggplant Test »
Anonymous User
Senior Network Analyst at a financial services firm
I would rate the technical support for this solution a seven out of ten. The issue that I have is with the emails...
Read full review of Ixia Hawkeye »
Anonymous User
Integration Specialist at a financial services firm
I would rate technical support at three out of five. I don't think they have enough coverage for support. The issues...
Read full review of Eggplant Test »
Anonymous User
Technologist at a manufacturing company
I have contacts within Keysight. They usually give us evaluation hardware. They're pretty good about it.
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Test Consultant\Competency Lead at a tech services company
Service has been impressive time wise, with basic queries I always got a working answer with more complicated...
Read full review of Eggplant Test »
Lorenzo Forni
EMC Engineer at a tech vendor
We have often needed technical support often. They were always ready to help us. They have been very useful. If you...
Read full review of Keysight Oscilloscopes »
Naresh Nathala
Solutions Architect at IdeaBytes
The support is pretty good. Eggplant Test offers 24x7 support with teams located in India, US, and UK, which are very...
Read full review of Eggplant Test »
Anonymous User
SDWAN Architect at a aerospace/defense firm
Our experience with Ixia customer service has gone pretty well so far. We have dedicated support directly from Ixia....
Read full review of Ixia BreakingPoint »
Anonymous User
CEO at a tech services company
The strong thing about Spirent is they have a local team that has an engineer and a sales team to support.
Read full review of Spirent CyberFlood [EOL] »
Anonymous User
Signal Integrity Engineer at a tech vendor
I evaluate technical support on the promptness in which they reply back, the detail. I would expect the application...
Read full review of Keysight Oscilloscopes »
Anonymous User
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Customer service has been rated six out of ten, primarily because of limited regional support in India. Previously,...
Read full review of Eggplant Test »
Anonymous User
Director at a aerospace/defense firm
The technical support we receive is decent. So far, they've been helpful.
Read full review of Ixia BreakingPoint »

Review 1 of 30

Hari Venkatesan
Lead Engineer at Nielsen one
We are supporting the solution. Our engineers are supporting everything, so there is no separate support group or...
Read full review of ReadyAPI »
Micheale See
Senior Business System Developer at AVEVA
I'd rate the support for AlertSite five out of five. It's very good.
Read full review of AlertSite »
Suraj Branwal
Senior Analyst Monitoring and Reporting at Empower
In terms of support, AlertSite has documentation, though it's not completely updated, I find most of the details to...
Read full review of AlertSite »
Faiz Ahmed
Test Automation Specialist / Lead at a consultancy
We have had a good experience with customer service and support. I rate them an eight out of ten.
Read full review of ReadyAPI »
Srivishnuteja Akella
Automation Analyst at Tata Consultancy
I have not spoken with technical support directly. A couple of new users couldn't install a license server properly...
Read full review of ReadyAPI »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
Their technical support scores around five to seven out of ten in my opinion. It is sufficient in understanding...
Read full review of CucumberStudio »
Harold Rios
Director at Finding Technology Company
The technical support is good. They are very responsive and helpful. We are quite satisfied with eh level of support...
Read full review of SmartBear TestComplete »
SandeepTarwe
Team lead at a consultancy
From the feedback I received from my team members who contacted technical support, it was good. I personally never...
Read full review of AlertSite »
Salman Atheeq Madarveet
QA Team Lead at a tech services company
There is SmartBear technical support. They are very helpful. If we run into some difficulties, we ask them for help....
Read full review of ReadyAPI Test »
William Brigham
Test Automation Specialist at a tech vendor
The level of technical support leaves a lot to be desired. The only way to get support is via email, therefore...
Read full review of SmartBear TestComplete »
hima
Works at R & L Carriers
I always had a wonderful response and great support from the customer service.
Read full review of CrossBrowserTesting »
Deva Veluchamy
Test Automation Lead/Consultant at Aspire Systems
Customer Service: Customer service and technical support from SmartBear is more responsive. Active SmartBear forums...
Read full review of SmartBear TestComplete »
Anonymous User
QA Automation Engineer
My experience with their technical support has been less than satisfactory, but all of my issues were resolved. Of...
Read full review of SmartBear TestComplete »
Anonymous User
Developer at a consumer goods company
It's OK, I've not used it much.
Read full review of ReadyAPI Test »
Anonymous User
Testing Tool Expert at a insurance company
Technical support for this solution is very good. The only problem is that we are in France, and the support is in...
Read full review of ReadyAPI »
Anonymous User
Mobile QA Developer at a tech vendor
Customer Service: I never had to speak to them. Technical Support: I never had to speak to them.
Read full review of SmartBear TestComplete »
Jim Ma
Senior Automation Test Analyst at a tech vendor
Technical support is excellent.
Read full review of SmartBear TestComplete »
VolodymyrNabok
Quality Assurance Engineer at a computer software company
I do have some experience with technical support. I've found a few answers to my issues on Smart BF5. I've also had...
Read full review of SmartBear TestComplete »
Anonymous User
Senior Software Test Engineer
10 out of 10. They are very good in technical support.
Read full review of CucumberStudio »
Anonymous User
Technical Leader at a tech services company
Customer Service: I haven't had to use customer service. Technical Support: I haven't had to use technical support.
Read full review of SmartBear TestComplete »
Anonymous User
Test Engineering Team Leader at a consultancy
5/10, there are knowledgeable users in the forums, but I would like to go straight to the TestComplete staff with...
Read full review of SmartBear TestComplete »
Anonymous User
Mobile QA Tester at a comms service provider
I would rate it 10/10. Every time I had a question or issue I couldn’t figure out, they were right there to help.
Read full review of SmartBear TestComplete »
Balamurugan Arjunan
Manager at a financial services firm
The interaction that we have had with Smartbear has been pretty good. They are responsive, and they can give an...
Read full review of ReadyAPI »
Maggie Jones
QA Automation Engineer and Web Developer at cleverbridge
The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive.
Read full review of CrossBrowserTesting »
Anonymous User
Middleware Technical Analyst at a comms service provider
To be honest, I've never had to contact technical support; I just Goggle the answers to any issues I experience. I've...
Read full review of ReadyAPI Test »
Anonymous User
QA Automation Engineer at a computer software company
Customer Service: It's acceptable. Technical Support: It's acceptable.
Read full review of SmartBear TestComplete »
marketacumen
President at Market Acumen, Inc.
The few times that I have had to work with their customer support, they have been responsive and addressed issues...
Read full review of CrossBrowserTesting »
Anonymous User
Test Analyst
I would give technical support a rating of 8/10.
Read full review of SmartBear TestComplete »
Raju YN
QA Architect at a computer software company
I've never used technical support, so I can't speak to how good technical support is.
Read full review of SmartBear TestComplete »
VishalPatil
Automation Architect at Cognizant
The support from ReadyAPI is very good. They offer support through different avenues, such as email, and Skype. The...
Read full review of ReadyAPI »

Review 1 of 30

Technical Support

No Data Available

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