Compare Keysight Technologies vs SmartBear

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

Eggplant Performance

Cisco

Ixia IxLoad

Marks & Spencer

IxLoad VE

China Mobile

Eggplant Test

FUJIFILM Group, NEC Personal Computers

SmartBear LoadNinja

Falafel Software

ReadyAPI Performance

Mercedes-Benz, Adobe, Hilton Hotels, The Home Depot

ReadyAPI

Healthcare Data Solutions (HDS)

SmartBear TestComplete

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.

Zephyr Enterprise

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

Popular Solutions

Keysight Oscilloscopes

0 reviews

Eggplant Test

3 reviews

Ixia BreakingPoint

0 reviews

SmartBear TestComplete

2 reviews

ReadyAPI

3 reviews

ReadyAPI Test

0 reviews

Top Industries

Manufacturing Company

12%

Outsourcing Company

10%

Construction Company

10%

Financial Services Firm

12%

Construction Company

11%

Outsourcing Company

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mirza Hussain
Engineer at a manufacturing company
I am some kind of AI working with Eggplant Test and other OpenText solutions. I can answer questions about my...
Read full review of Eggplant Test »
Jos Badimo
Director at BAMS
I have been using the solution for a year now. The customers I work with are focused on both custom test assurance...
Read full review of Spirent CyberFlood [EOL] »
WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Anonymous User
CEO at a tech services company
I have used Spirent TestCenter for testing optical transceivers and checking interoperability tests. I utilize it as...
Read full review of Spirent TestCenter [EOL] »

Review 1 of 5

RituRaj
SDE 2 at Virtusa
AlertSite is primarily used for applications and website monitoring to ensure uptime and performance availability for...
Read full review of AlertSite »
AKSHAYRATHI
Senior engineer at Nagarro
My main use case for SmartBear API Hub is for API automation. A quick specific example of how I use it for API...
Read full review of SmartBear API Hub »
Manish Indupuri
senior DevOps engineer at a tech services company
SwaggerHub includes multiple tools such as Swagger Editor, Swagger UI, and Swagger Codegen. We use SwaggerHub mainly...
Read full review of SwaggerHub »
PramodChaudharyDarwha
Manager at TCS
The main use case of SoapUI is for API testing. We use SoapUI for API testing when we want to perform a performance...
Read full review of SoapUI »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »

Review 1 of 5

Customer Service

DanielWildermuth
Testtool expert at Helvetia Versicherungen
Technical support has really been very good.
Read full review of Eggplant Test »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
We experienced some failures where object libraries suddenly disappeared after a new patch. We had to reach out to...
Read full review of Eggplant Performance »
Prakarn Wungpichayssuk
ManBusiness Directorager at CSG SOLUTION
The support could improve their speed in resolving issues. I rate the support of Ixia BreakingPoint a six out of ten.
Read full review of Ixia BreakingPoint »
Tayyaba Noreen
Student at SHEFFIELD HALLAM UNIVERSITY
I have not used the technical support because I wanted to install and use it with a free trial, but that was not the...
Read full review of Eggplant Test »
Jos Badimo
Director at BAMS
The primary support comes from the US or Dubai. Often, I face challenges with time differences, which is a...
Read full review of Spirent CyberFlood [EOL] »
Anonymous User
QA Analyst at a transportation company
We have emailed their tech support and they have been absolutely fine. They have usually responded within a day. If...
Read full review of Eggplant Test »
Anonymous User
Developer / Team Lead at a computer software company
Their support is okay.
Read full review of Eggplant Test »
Anonymous User
Director of Data Storage System Architecture at a manufacturing company
I would normally call technical support, if needed. They would respond with an email or come to our site.
Read full review of Keysight Oscilloscopes »
Anonymous User
CEO at a tech services company
The technical support of the solution is great. I have no complaints about it because we have experienced no problems.
Read full review of Spirent TestCenter [EOL] »
Anonymous User
Signal Integrity Engineer at a tech company
Technical support is pretty responsive.
Read full review of Keysight Oscilloscopes »
Anonymous User
SDWAN Architect at a aerospace/defense firm
Our experience with Ixia customer service has gone pretty well so far. We have dedicated support directly from Ixia....
Read full review of Ixia BreakingPoint »
Anonymous User
Design Methodology and Technical Support at a manufacturing company
Usually, we don't ask too much of the technical support.
Read full review of Keysight Oscilloscopes »
Kalyan Rapolu
Applications Engineering Leader, Principal Investigator at E.I. du Pont de Nemours and Company
Technical support is very helpful. They have a local technical office up here in Santa Clara. They can come anytime...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior VP Operations at a media company
Their customer support is really impressive. I would rate them a nine out of 10.
Read full review of Eggplant Test »
Anonymous User
Signal Integrity Engineer at a tech vendor
I evaluate technical support on the promptness in which they reply back, the detail. I would expect the application...
Read full review of Keysight Oscilloscopes »
Anonymous User
CEO at a tech services company
Spirent's technical support is good both online and offline.
Read full review of Spirent CyberFlood [EOL] »
Anonymous User
Senior Network Analyst at a financial services firm
I would rate the technical support for this solution a seven out of ten. The issue that I have is with the emails...
Read full review of Ixia Hawkeye »
Anonymous User
Project Hardware Engineer at a manufacturing company
The technical support is very easy to reach. I have contacted them a few times regarding the feature usage. These...
Read full review of Keysight Oscilloscopes »
JINNY
QA Engineer at a computer software company
There is a health service in the Eggplant tool. When I have a problem, for example, with the latest version of the...
Read full review of Eggplant Test »
Anonymous User
Senior System Design Engineer at Xilinx
We have not had a chance to use the tech support, as of now. They have a pretty good relationship with our team to...
Read full review of Keysight Oscilloscopes »
Anonymous User
Software Engineer at a computer software company
The support from Eggplant Digital Automation Intelligence is supportive of any issue we have had. You only need to...
Read full review of Eggplant Test »
Anonymous User
Engineer at a tech company
If I need technical support, I can contact the account manager or architectural engineer for information, and they...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Staff Hardware Engineer at a tech vendor
We have a Field Application Engineer (FAE) in our office area. Every time that we call technical support, they show up.
Read full review of Keysight Oscilloscopes »
Anonymous User
Operations Director at LifeSearch
Elliot, our account manager, has been really good. He understands our roadmap and plan and where we're going. We have...
Read full review of Eggplant Performance »
Anonymous User
Product Developer at a tech services company
Technical support was very quick and precise when we were in need of help. Ixia had helped us with installation and...
Read full review of Ixia BreakingPoint »
Anonymous User
EMI/RFI Sr. Staff Engineer at Huawei Technologies
Technical support is very good. We received onsite support when there was an issue.
Read full review of Keysight Oscilloscopes »
MIGUEL DAUD
Chair Of The Board Of Directors at BAMMTECH
I find that technical support is good. However, because of the issue where the license codes are not printed, the...
Read full review of Ixia Hawkeye »
Anonymous User
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Customer service has been rated six out of ten, primarily because of limited regional support in India. Previously,...
Read full review of Eggplant Test »
Anonymous User
Test lead/Senior Mobile Automation QA at a non-tech company
We were in contact with technical support and we found them to be very helpful. They have good knowledge. It is just...
Read full review of Eggplant Test »
Anonymous User
Performance Testing Manager at a tech services company
Customer Service: Excellent and very personal. Technical Support: Excellent and very personal.
Read full review of Eggplant Performance »

Review 1 of 30

Blaine Anderson
Software Development Team Lead at a engineering company
Tech support that we have received so far is pretty good. We haven't really needed to use a lot of their tech support.
Read full review of SmartBear TestComplete »
Venkata Yedida
Software Engineer at a retailer
The technical support is good.
Read full review of ReadyAPI Virtualization »
Francisco Pulido
SecOps Engineer at a real estate/law firm
Customer support can be a bit slow sometimes, but overall, it is good enough.
Read full review of SwaggerHub »
Mudasir Shafi
Testing Lead at Enstoa
The Pro and free version of SoapUI Pro has good technical support.
Read full review of ReadyAPI Test »
Karel Husa
Integration Architect at Contractor
The product is very good, but the support could work more smoothly. Sometimes, the response time and the type of...
Read full review of ReadyAPI »
Behdad Afghahi
Owner & CEO at Simin Invest AB
I would rate the customer support for this solution a four out of five.
Read full review of ReadyAPI Performance »
Derik Wilson
Software Developer at a tech services company
I would rate the technical support as a five out of five. They're phenomenal.
Read full review of ReadyAPI »
AKSHAYRATHI
Senior engineer at Nagarro
Customer support is good; I have not connected to any of the customer support teams, but from the past experiences...
Read full review of SmartBear API Hub »
Sai Bhargav
Technical Consultant at a tech services company
The customer support is good; they are very knowledgeable and they respond quickly. I was quite impressed.
Read full review of ReadyAPI »
Anonymous User
Mobile QA Developer at a tech vendor
Customer Service: I never had to speak to them. Technical Support: I never had to speak to them.
Read full review of SmartBear TestComplete »
PUSHPARAJAN-BALASUBRAMANIAN
Software Test Manager at ISUZU
I would give their customer support a perfect rating of ten. We have a good rapport with the team, and they provide...
Read full review of SmartBear TestComplete »
Anonymous User
QA Engineer at a computer software company
Customer Service: Very professional and adequate. I would rate this on a 9.5/10. Technical Support: Very professional...
Read full review of SmartBear TestComplete »
Anonymous User
SDET at a media company
I have not directly reached out to customer care for any service since we have dedicated teams that handle contact...
Read full review of SmartBear API Hub »
Anonymous User
Application Support Specialist at a logistics company
Customer Service: I didn't need customer service, so I have no experience with it. Technical Support: I didn't need...
Read full review of SmartBear TestComplete »
Anonymous User
Manager at a financial services firm
The interaction that we have had with Smartbear has been pretty good. They are responsive, and they can give an...
Read full review of ReadyAPI »
marketacumen
President at Market Acumen, Inc.
The few times that I have had to work with their customer support, they have been responsive and addressed issues...
Read full review of CrossBrowserTesting »
Julio De Lima
Principal QA Engineer at Capco
Eight out of 10.
Read full review of SmartBear TestComplete »
Anonymous User
Systems Engineer at a tech services company
Customer Service: They used to respond in less than 24 hours, and compared to SpiraTest, it's not that great....
Read full review of SmartBear TestComplete »
Bharath Nidikonda
Technical manager at Air Canada
We reached out to technical support, but unfortunately, their response was lacking. This highlights another area that...
Read full review of SmartBear TestComplete »
Anonymous User
QA Supervisor at a financial services firm
The technical support is good. For the related features it supports, on a scale of one to 10, it is around a seven....
Read full review of Zephyr Enterprise »
Vallalarasu Pandiyan
Test Architect at a tech services company
Technical support is good. Either we can raise a technical support ticket with them, which gets answered in 24 hours...
Read full review of SmartBear TestComplete »
Anonymous User
Test Automation Specialist at a tech services company
I just contacted them once. They responded very quickly, which is good, but the problem was on our side, so I cannot...
Read full review of SmartBear TestComplete »
Anonymous User
Manager, Clinical Applications QA Testing at a healthcare company
SmartBear does not take phone calls. You have to email them if you want something resolved. It's a lot of back and...
Read full review of ReadyAPI »
Anonymous User
Manager Enterprise Applications at a retailer
We have probably used technical support for a handful of tickets, and they are responsive. I would give them an A,...
Read full review of Zephyr Enterprise »
Soumya-Jain
Test Lead Engineer at Strategy Compass
During the initial setup, I faced issues. That may be due to the fact that I had not been through the documents. Some...
Read full review of SmartBear TestComplete »
Anonymous User
Assistant Lecturer at a university
Customer Service: It's good. Technical Support: It's good.
Read full review of SmartBear TestComplete »
VolodymyrNabok
Quality Assurance Engineer at a computer software company
I do have some experience with technical support. I've found a few answers to my issues on Smart BF5. I've also had...
Read full review of SmartBear TestComplete »
Anonymous User
QA Automation Engineer at a computer software company
Customer Service: It's acceptable. Technical Support: It's acceptable.
Read full review of SmartBear TestComplete »
Anonymous User
Business Development Manager at a tech services company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of ReadyAPI Virtualization »
Raju YN
QA Architect at a computer software company
I've never used technical support, so I can't speak to how good technical support is.
Read full review of SmartBear TestComplete »

Review 1 of 30

Technical Support

No Data Available

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