Compare Keysight Technologies vs SmartBear

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

Eggplant Performance

Cisco

Ixia IxLoad

Marks & Spencer

IxLoad VE

China Mobile

Eggplant Test

FUJIFILM Group, NEC Personal Computers

SmartBear LoadNinja

Falafel Software

ReadyAPI Performance

Mercedes-Benz, Adobe, Hilton Hotels, The Home Depot

ReadyAPI

Healthcare Data Solutions (HDS)

SmartBear TestComplete

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.

Zephyr Enterprise

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

Popular Solutions

Keysight Oscilloscopes

0 reviews

Eggplant Test

4 reviews

Ixia BreakingPoint

0 reviews

SmartBear TestComplete

10 reviews

ReadyAPI

5 reviews

ReadyAPI Test

3 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

11%

Computer Software Company

10%

Government

Financial Services Firm

17%

Computer Software Company

16%

Manufacturing Company

10%

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
Our objective is to evaluate the performance of GPON and DOCSIS networks which involves considering factors such as...
Read full review of Ixia Hawkeye »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Venkat Lkmula
Tech spesialist at INT tech services
We use this tool as a traffic generator tool. It is used to test the performance KPIs and throughput numbers. It is...
Read full review of IxChariot »
Naresh Nathala
Solutions Architect at IdeaBytes
We use Eggplant Test ( /products/eggplant-test-reviews ) for functional testing. We rely on it for most of our cases,...
Read full review of Eggplant Test »

Review 1 of 5

SwaminathanSubramanian
Director/Enterprise Solutions Architect, Technology Advisor at Kyndryl
I started using SwaggerHub in its previous version, SmartMiner, with a tool called SoapUI. I used it to create mock...
Read full review of SwaggerHub »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »
IsaacSamuel
Assistant Director at a consultancy
I have been working with the AlertSite ( /products/alertsite-reviews ) product since 2019. Within our organization,...
Read full review of AlertSite »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
I use it for test management within Jira.
Read full review of Zephyr Enterprise »

Review 1 of 5

Customer Service

Venkat Lkmula
Tech spesialist at INT tech services
The technical support is good. We have also included Ix in our automation, so it is very easy to incorporate this...
Read full review of IxChariot »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
We experienced some failures where object libraries suddenly disappeared after a new patch. We had to reach out to...
Read full review of Eggplant Performance »
Prakarn Wungpichayssuk
ManBusiness Directorager at CSG SOLUTION
The support could improve their speed in resolving issues. I rate the support of Ixia BreakingPoint a six out of ten.
Read full review of Ixia BreakingPoint »
Anonymous User
Signal Integrity Engineer at a tech company
The technical support is okay, but sometimes they are on a different page than us. If it is something wrong with the...
Read full review of Keysight Oscilloscopes »
Charles Netshivhera
Integration Specialist at a financial services firm
The response time of the solution's technical support team is quite slow.
Read full review of Eggplant Test »
Naresh Nathala
Solutions Architect at IdeaBytes
The support is pretty good. Eggplant Test offers 24x7 support with teams located in India, US, and UK, which are very...
Read full review of Eggplant Test »
Anonymous User
System Engineer at Inphi Corporation
They have an 800 number you call and they answer it day or night. And then, many of the engineers are in my Rolodex...
Read full review of Keysight Oscilloscopes »
Anonymous User
Business Analyst at a computer software company
There were occasions where I asked questions about coding and, within 15 minutes, I got answers. That was perfect. I...
Read full review of Eggplant Test »
Charles Netshivhera
Integration Specialist at a financial services firm
I would rate technical support at three out of five. I don't think they have enough coverage for support. The issues...
Read full review of Eggplant Test »
Kalyan Rapolu
Applications Engineering Leader, Principal Investigator at E.I. du Pont de Nemours and Company
Technical support is very helpful. They have a local technical office up here in Santa Clara. They can come anytime...
Read full review of Keysight Oscilloscopes »
Anonymous User
Project Hardware Engineer at a manufacturing company
The technical support is very easy to reach. I have contacted them a few times regarding the feature usage. These...
Read full review of Keysight Oscilloscopes »
Anonymous User
Software Engineer at a computer software company
The support from Eggplant Digital Automation Intelligence is supportive of any issue we have had. You only need to...
Read full review of Eggplant Test »
Anonymous User
Director of Data Storage System Architecture at a manufacturing company
I would normally call technical support, if needed. They would respond with an email or come to our site.
Read full review of Keysight Oscilloscopes »
Anonymous User
Presales Engineer at a tech services company
On a scale from one to ten, I would give technical support a ten. I have direct contact, and they are fast.
Read full review of Ixia Hawkeye »
Anonymous User
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Customer service has been rated six out of ten, primarily because of limited regional support in India. Previously,...
Read full review of Eggplant Test »
Anonymous User
Senior System Design Engineer at Xilinx
We have not had a chance to use the tech support, as of now. They have a pretty good relationship with our team to...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior System Engineer
We have received quick reactions and always get answers from the tech support.
Read full review of Ixia BreakingPoint »
JINNY
QA Engineer at a computer software company
There is a health service in the Eggplant tool. When I have a problem, for example, with the latest version of the...
Read full review of Eggplant Test »
MIGUEL DAUD
Chair Of The Board Of Directors at BAMMTECH
I find that technical support is good. However, because of the issue where the license codes are not printed, the...
Read full review of Ixia Hawkeye »
Anonymous User
Signal Integrity Engineer at a tech vendor
I evaluate technical support on the promptness in which they reply back, the detail. I would expect the application...
Read full review of Keysight Oscilloscopes »
Jon Goranson
QA Analyst at a transportation company
We have emailed their tech support and they have been absolutely fine. They have usually responded within a day. If...
Read full review of Eggplant Test »
Anonymous User
Engineer at Huawei Technologies
The technical support is good, and it has very strong customer support. They sent an engineer to us who gave us some...
Read full review of Keysight Oscilloscopes »
Anonymous User
SDWAN Architect at a aerospace/defense firm
Our experience with Ixia customer service has gone pretty well so far. We have dedicated support directly from Ixia....
Read full review of Ixia BreakingPoint »
Anonymous User
Electrical Principal Engineer at a tech company
On a scale of one to ten, I would give technical support a nine-and-a-half. They have very good technical support....
Read full review of Keysight Oscilloscopes »
Lorenzo Forni
EMC Engineer at a tech vendor
We have often needed technical support often. They were always ready to help us. They have been very useful. If you...
Read full review of Keysight Oscilloscopes »
ChrisJohnson5
Operations Director at LifeSearch
Elliot, our account manager, has been really good. He understands our roadmap and plan and where we're going. We have...
Read full review of Eggplant Performance »
Anonymous User
Presales Engineer at a tech services company
The technical support is very helpful.
Read full review of IxVeriWave »
Anonymous User
Senior Signal Integrity Engineer at a manufacturing company
Sometimes, it's quite hard to get the technical support to come onsite. If we run into a hardware, measurement, or...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Staff Hardware Engineer at a tech vendor
We have a Field Application Engineer (FAE) in our office area. Every time that we call technical support, they show up.
Read full review of Keysight Oscilloscopes »
Sumanth Raja
Machine Learning Engineer at a tech company
I have not contacted technical support as of now.
Read full review of Keysight Oscilloscopes »

Review 1 of 30

Prakhar Goel
Sr Test Lead at Emerson
With SmartBear TestComplete, you won't get support when you are stuck. The solution's support should be enhanced. The...
Read full review of SmartBear TestComplete »
Derik Wilson
Software Developer at a tech services company
I would rate the technical support as a five out of five. They're phenomenal.
Read full review of ReadyAPI »
Derik Wilson
Software Developer at a tech services company
I would rate the technical support as a five out of five.
Read full review of ReadyAPI Test »
Anushka Wickramaratne
Head of Quality Assurance at Auxenta Inc.
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of SmartBear TestComplete »
Micheale See
Senior Business System Developer at AVEVA
I'd rate the support for AlertSite five out of five. It's very good.
Read full review of AlertSite »
Rajesh Chouhan
Principal Engineer at Marsh McLennan
I required the technical support team's help while importing the API for a particular schema, and they responded...
Read full review of ReadyAPI Performance »
Son-Vu
Technical Lead/Principle Java Engineer at Waverley Software
I've never spoken to technical support services for any reason. I can't speak to how helpful or responsive they would...
Read full review of ReadyAPI Performance »
Srivishnuteja Akella
Automation Analyst at Tata Consultancy
I have not spoken with technical support directly. A couple of new users couldn't install a license server properly...
Read full review of ReadyAPI »
Mahendra Andhale
Test Manager at a computer software company
The community is strong and provides numerous answers to queries.
Read full review of ReadyAPI Performance »
Son-Vu
Technical Lead/Principle Java Engineer at Waverley Software
I spoke with technical support about an issue and they were helpful. I rate technical support an eight out of ten.
Read full review of ReadyAPI Virtualization »
Sowmya Somepalli
Senior Automation Engineer at a financial services firm
I think the support is good, but it's not immediate because we have many layers. If I have a question, I take it to a...
Read full review of ReadyAPI »
Anonymous User
Business Development Manager at a tech services company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of ReadyAPI Virtualization »
Anonymous User
Software Quality Analyst I at Bentley Systems Incorporated
Customer Service: It's very good. Technical Support: It's very good.
Read full review of SmartBear TestComplete »
Raju YN
QA Architect at a computer software company
I've never used technical support, so I can't speak to how good technical support is.
Read full review of SmartBear TestComplete »
Anonymous User
Developer at a consumer goods company
It's OK, I've not used it much.
Read full review of ReadyAPI Test »
Marc Medina
Test Automation Architect at Watronix Information Technology Ltd
I would rate my experience with tech support as 10 out of 10. I had two emails and two calls with tech support....
Read full review of SmartBear TestComplete »
Anonymous User
Engineer at a tech services company
The support from ReadyAPI is very good. I rate the support from ReadyAPI a four out of five.
Read full review of ReadyAPI »
Anonymous User
QA Leader at a tech services company
I would say that if you are in any doubt, they can really count on the customer support team, they answer really fast...
Read full review of ReadyAPI Test »
Anonymous User
Software Engineer at a manufacturing company
Customer Service: I can't recall the last time I needed support. Technical Support: I can't recall the last time I...
Read full review of SmartBear TestComplete »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
The support team is okay. I would rate them as maybe three out of five. It is not very straightforward. In the past,...
Read full review of Zephyr Enterprise »
Anonymous User
Architecture Analyst at a tech company
I would rate the level of technical support as excellent.
Read full review of SmartBear TestComplete »
Anonymous User
QA Team Lead at a tech vendor
It's good, I like the support.
Read full review of SmartBear TestComplete »
Anonymous User
Business Head- Software Services at MicroGenesis Techsoft Pvt. Ltd. at a tech services company
Technical support is average. It's not bad, nor is it outstanding.
Read full review of SmartBear TestComplete »
Anonymous User
Sr Technical Consultant at a wholesaler/distributor
The ticket was not cited as properly. None of the cases they raised at the time were addressed. Support can be...
Read full review of AlertSite »
Anonymous User
IT Manager at a insurance company
Technical support is pretty helpful. They are pretty responsive. They come back to you to find out if you want some...
Read full review of ReadyAPI »
CharlesNetshivhera
Senior DevOps Engineer at a financial services firm
The technical support is good. I was satisfied with the speed and their knowledge.
Read full review of CrossBrowserTesting »
Anonymous User
Software QA Engineer at a financial services firm
8/10 - the answer for reported bug was a known issue and a fix will be a part of future releases, no time scale...
Read full review of ReadyAPI Test »
Anonymous User
QA Head at a computer software company
Technical support could be better. The exact solutions we need should be provided in a more timely manner.
Read full review of SmartBear TestComplete »
Anonymous User
Mobile QA Developer at a tech vendor
Customer Service: I never had to speak to them. Technical Support: I never had to speak to them.
Read full review of SmartBear TestComplete »
Muhammad Waleed
Senior Software Quality Assurance Engineer at a computer software company
I guess 8.5 would be good enough for customer service. Meirav Minitzer help me so much and she is available when ever...
Read full review of Bitbar »

Review 1 of 30

Technical Support

No Data Available

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