Compare Keysight Technologies vs SmartBear

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

Eggplant Performance

Cisco

Ixia IxLoad

Marks & Spencer

IxLoad VE

China Mobile

Eggplant Test

FUJIFILM Group, NEC Personal Computers

SmartBear LoadNinja

Falafel Software

ReadyAPI Performance

Mercedes-Benz, Adobe, Hilton Hotels, The Home Depot

ReadyAPI

Healthcare Data Solutions (HDS)

SmartBear TestComplete

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.

Zephyr Enterprise

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

Popular Solutions

Keysight Oscilloscopes

0 reviews

Eggplant Test

3 reviews

Ixia BreakingPoint

0 reviews

SmartBear TestComplete

6 reviews

ReadyAPI

5 reviews

ReadyAPI Test

1 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

10%

Government

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

11%

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mirza Hussain
Engineer at a manufacturing company
I am some kind of AI working with Eggplant Test and other OpenText solutions. I can answer questions about my...
Read full review of Eggplant Test »
Jos Badimo
Director at a cloud solution provider
I have been using the solution for a year now. The customers I work with are focused on both custom test assurance...
Read full review of Spirent CyberFlood [EOL] »
WilsonAitan
Deputy Country Manager at a consultancy
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
Shyam_Prasad
AVP - Testing & QA at a computer software company
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Anonymous User
CEO at a tech services company
I have used Spirent TestCenter for testing optical transceivers and checking interoperability tests. I utilize it as...
Read full review of Spirent TestCenter [EOL] »

Review 1 of 5

Manish Indupuri
senior DevOps engineer at a tech services company
SwaggerHub includes multiple tools such as Swagger Editor, Swagger UI, and Swagger Codegen. We use SwaggerHub mainly...
Read full review of SwaggerHub »
Walter Wirch
Technical Expert at a comms service provider
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
PrashanthKumar
Lead QA Engineer at a computer software company
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »
IsaacSamuel
Assistant Director at a consultancy
I have been working with the AlertSite product since 2019. Within our organization, specifically one service unit at...
Read full review of AlertSite »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
I use it for test management within Jira.
Read full review of Zephyr Enterprise »

Review 1 of 5

Customer Service

Shyam_Prasad
AVP - Testing & QA at a computer software company
We experienced some failures where object libraries suddenly disappeared after a new patch. We had to reach out to...
Read full review of Eggplant Performance »
Mirza Hussain
Engineer at a manufacturing company
I don't have extensive experience with the technical support from Eggplant Test, since I didn't connect with them...
Read full review of Eggplant Test »
José Enrique Cano Rodriguez
Assistant Consultant at a tech vendor
I would rate its customer support services nine out of ten.
Read full review of Ixia Hawkeye »
Venkat Lkmula
Tech spesialist at a tech services company
The technical support is good. We have also included Ix in our automation, so it is very easy to incorporate this...
Read full review of IxChariot »
Haider Jarral
Lead Technologist | Strategic Alliance | Business Development at a tech vendor
I rate Spirent support seven out of 10.
Read full review of Spirent CyberFlood [EOL] »
Anonymous User
Automation Software Development Analyst 3 at a aerospace/defense firm
It is different in terms of government contracting versus the private sector. They have reps for private sector...
Read full review of Eggplant Test »
Anonymous User
Systems Engineer at a tech services company
Technical support strongly depends on what you are testing, because their knowledge of the product is very good....
Read full review of Ixia BreakingPoint »
Anonymous User
Business Analyst at a computer software company
There were occasions where I asked questions about coding and, within 15 minutes, I got answers. That was perfect. I...
Read full review of Eggplant Test »
Anonymous User
Technologist at a manufacturing company
Keysight has been very helpful, their technical support is great.
Read full review of Keysight Oscilloscopes »
Anonymous User
Electrical Principal Engineer at a tech company
On a scale of one to ten, I would give technical support a nine-and-a-half. They have very good technical support....
Read full review of Keysight Oscilloscopes »
Rockwell Hsu
Technical Leader at a tech company
Technical support is pretty good. They an 800 number, but they also provide a few engineers who are dedicated to the...
Read full review of Keysight Oscilloscopes »
Anonymous User
Integration Specialist at a financial services firm
The response time of the solution's technical support team is quite slow.
Read full review of Eggplant Test »
Anonymous User
Presales Engineer at a tech services company
On a scale from one to ten, I would give technical support a ten. I have direct contact, and they are fast.
Read full review of Ixia Hawkeye »
Anonymous User
Signal Integrity Engineer at a tech company
Technical support is pretty responsive.
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal and Power Integrity Technical Manager at a tech company
They have very good technical support. Their local sales representative usually comes to our office and does demos....
Read full review of Keysight Oscilloscopes »
Anonymous User
Developer / Team Lead at a computer software company
Their support is okay.
Read full review of Eggplant Test »
Anonymous User
SDWAN Architect at a aerospace/defense firm
Our experience with Ixia customer service has gone pretty well so far. We have dedicated support directly from Ixia....
Read full review of Ixia BreakingPoint »
MIGUEL DAUD
Chair Of The Board Of Directors at a tech services company
I find that technical support is good. However, because of the issue where the license codes are not printed, the...
Read full review of Ixia Hawkeye »
Anonymous User
Engineer at a tech vendor
The technical support is good, and it has very strong customer support. They sent an engineer to us who gave us some...
Read full review of Keysight Oscilloscopes »
Anonymous User
Director of Data Storage System Architecture at a manufacturing company
I would normally call technical support, if needed. They would respond with an email or come to our site.
Read full review of Keysight Oscilloscopes »
Jon Goranson
QA Analyst at a transportation company
We have emailed their tech support and they have been absolutely fine. They have usually responded within a day. If...
Read full review of Eggplant Test »
Anonymous User
Integration Specialist at a financial services firm
I would rate technical support at three out of five. I don't think they have enough coverage for support. The issues...
Read full review of Eggplant Test »
Anonymous User
Signal Integrity Engineer at a tech company
The technical support is okay, but sometimes they are on a different page than us. If it is something wrong with the...
Read full review of Keysight Oscilloscopes »
Lorenzo Forni
EMC Engineer at a tech vendor
We have often needed technical support often. They were always ready to help us. They have been very useful. If you...
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal Integrity Engineer at a tech vendor
I evaluate technical support on the promptness in which they reply back, the detail. I would expect the application...
Read full review of Keysight Oscilloscopes »
Anonymous User
CEO at a tech services company
The strong thing about Spirent is they have a local team that has an engineer and a sales team to support.
Read full review of Spirent CyberFlood [EOL] »
Sumanth Raja
Machine Learning Engineer at a tech company
I have not contacted technical support as of now.
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior System Engineer
We have received quick reactions and always get answers from the tech support.
Read full review of Ixia BreakingPoint »
Anonymous User
System Engineer at a manufacturing company
They have an 800 number you call and they answer it day or night. And then, many of the engineers are in my Rolodex...
Read full review of Keysight Oscilloscopes »
Anonymous User
Design Methodology and Technical Support at a manufacturing company
Usually, we don't ask too much of the technical support.
Read full review of Keysight Oscilloscopes »

Review 1 of 30

Suraj Branwal
Senior Analyst Monitoring and Reporting at a financial services firm
In terms of support, AlertSite has documentation, though it's not completely updated, I find most of the details to...
Read full review of AlertSite »
DeepikaSharma
Senior Software Engineer at a financial services firm
I haven't used technical support or know of anyone who has.
Read full review of ReadyAPI »
Kapil Tarka
Test Manager at a tech services company
We contacted technical support when we were just getting started. They were very responsive. We already used their...
Read full review of SmartBear LoadNinja »
Srivishnuteja Akella
Automation Analyst at a tech vendor
I have not spoken with technical support directly. A couple of new users couldn't install a license server properly...
Read full review of ReadyAPI »
Son-Vu
Technical Lead/Principle Java Engineer at a tech vendor
I spoke with technical support about an issue and they were helpful. I rate technical support an eight out of ten.
Read full review of ReadyAPI Virtualization »
Mahendra Andhale
Test Manager at a computer software company
There is an open community and a lot of forums available where you can easily get help with the solution. SoapUI has...
Read full review of SoapUI »
Anushka Wickramaratne
Head of Quality Assurance at a computer software company
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of SmartBear TestComplete »
Sandhiya T S
Sr Solutions Engineer at a computer software company
Technical support is excellent. If you reach out to them, they will get back to you within 24 hours.
Read full review of SmartBear TestComplete »
Ashu Singh
Senior quality analyst at a financial services firm
I have had a poor experience with SmartBear TestComplete's technical support team. SmartBear TestComplete's technical...
Read full review of SmartBear TestComplete »
Bharath Nidikonda
Technical manager at a hospitality company
We reached out to technical support, but unfortunately, their response was lacking. This highlights another area that...
Read full review of SmartBear TestComplete »
Anonymous User
Head of Digital & Cognitive Services at a tech company
Technical support is appropriate, and I didn't see any problems. There are no complaints from the team regarding...
Read full review of Bitbar »
Anonymous User
Sr. Technical Manager - Testing Solutions at a tech services company
The technical support is excellent. We don't deal with them directly, but the feedback that I have received from...
Read full review of SmartBear TestComplete »
Muhammad Waleed
Senior Software Quality Assurance Engineer at a computer software company
I guess 8.5 would be good enough for customer service. Meirav Minitzer help me so much and she is available when ever...
Read full review of Bitbar »
Anonymous User
Developer at a consumer goods company
It's OK, I've not used it much.
Read full review of ReadyAPI Test »
Anonymous User
QA Engineer at a tech vendor
I haven't tried it.
Read full review of CucumberStudio »
Soumya-Jain
Test Lead Engineer at a recreational facilities/services company
During the initial setup, I faced issues. That may be due to the fact that I had not been through the documents. Some...
Read full review of SmartBear TestComplete »
Anonymous User
Senior QA & Test Manager, Head of Test Automation at a tech services company
Customer Service: Average Technical Support: Good
Read full review of SmartBear TestComplete »
Anonymous User
QA Leader at a tech services company
I would say that if you are in any doubt, they can really count on the customer support team, they answer really fast...
Read full review of ReadyAPI Test »
RobBlack
Enterprise Software Quality Architect at a tech vendor
I would rate technical support as eight out of 10.
Read full review of ReadyAPI Test »
Anonymous User
Senior Test Manager at a logistics company
The technical support that we get with the solution is quite good. We've been satisfied with it so far.
Read full review of ReadyAPI Test »
Anonymous User
Software Architect at a engineering company
Customer Service: Customer service is 9/10. The support team is very responsive, with concrete responses. Technical...
Read full review of CucumberStudio »
IsaacSamuel
Assistant Director at a consultancy
I have contacted customer service and support several times. When we first began to use the solution, we would reach...
Read full review of AlertSite »
Anonymous User
Mobile QA Tester at a comms service provider
I would rate it 10/10. Every time I had a question or issue I couldn’t figure out, they were right there to help.
Read full review of SmartBear TestComplete »
Anonymous User
Assistant Lecturer at a university
Customer Service: It's good. Technical Support: It's good.
Read full review of SmartBear TestComplete »
Anonymous User
Senior Software Test Engineer
10 out of 10. They are very good in technical support.
Read full review of CucumberStudio »
Anonymous User
QA Engineer at a computer software company
Customer Service: Very professional and adequate. I would rate this on a 9.5/10. Technical Support: Very professional...
Read full review of SmartBear TestComplete »
Anonymous User
Manager, Clinical Applications QA Testing at a healthcare company
SmartBear does not take phone calls. You have to email them if you want something resolved. It's a lot of back and...
Read full review of ReadyAPI »
VolodymyrNabok
Quality Assurance Engineer at a computer software company
I do have some experience with technical support. I've found a few answers to my issues on Smart BF5. I've also had...
Read full review of SmartBear TestComplete »
Anonymous User
QA Analyst at a tech services company
The customer service and support are fine. We generally raise a ticket if we face any technical issues, and the...
Read full review of SmartBear TestComplete »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
The support team is okay. I would rate them as maybe three out of five. It is not very straightforward. In the past,...
Read full review of Zephyr Enterprise »

Review 1 of 30

Technical Support

No Data Available

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