Compare Isis vs SAP

Isis

Based on 1 review.

SAP

Based on 1590 reviews.

Sample Customers

Isis Papyrus Business Designer

Sherwin Williams

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Popular Solutions

Isis Papyrus Customer Communications

0 reviews

SAP S/4HANA

60 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

17 reviews

Top Industries

Financial Services Firm

20%

Educational Organization

13%

Insurance Company

13%

Manufacturing Company

11%

Manufacturing Company

13%

Computer Software Company

10%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Self Employed at a tech vendor

Read full review of Isis Papyrus Customer Communications »

Review 1 of 1

Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
Achmad Dimyati
IT Service Management Team Lead at a financial services firm
From my experience with SAP ERP, it is being used for many things. I started from a manufacturing company where it...
Read full review of SAP ERP »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »

Review 1 of 5

Customer Service

Anonymous User
Self Employed at a tech vendor
The first level support is not very competent, poorly trained, and therefore not very helpful. However, when...
Read full review of Isis Papyrus Customer Communications »

Review 1 of 1

RaviAnupam
PM at Squadron Energy
I think if you go for public cloud, the solution's technical support is not great and I would rate it as a five out...
Read full review of SAP S/4HANA »
Fatih Güner
SAP PP Consultant at Spectrum
SAP's documentation is really good.
Read full review of SAP S/4HANA Cloud »
Enas Selim
Product Manager at Diyar United Company
SAP support responds instantly, but more guidance is needed. Users can get lost on the website and may need...
Read full review of SAP Signavio Process Manager »
Natra Vijaya
Sr. Solution Manager Consultant at Sfource AG
The support is good from SAP HANA.
Read full review of SAP HANA »
Ajay Malik
Data Architect at a financial services firm
Technical support needs improvement. I implemented the product about three years ago and got help from support when I...
Read full review of SAP PowerDesigner »
Vasanth Kumar Sabaapathi
Senior Lead Architect at a manufacturing company
The technical support from SAP deserves a rating of 10 out of 10.
Read full review of SAP Process Orchestration »
Kalam Basha Angadi
SAP Solution Architect at a tech services company
We have found that the support for this solution is a little inconsistent, particularly with the regular introduction...
Read full review of SAP HANA »
Anonymous User
Partner & SAP Netweaver Solution Architect at a tech services company
Since early on, I never needed a lot of support from SAP because their solution is stable. Probably the first time we...
Read full review of SAP Process Orchestration »
Anonymous User
Administrator at HCI
The support quality depends upon the solution and the nature of the problem. It depends on which platform you working...
Read full review of SAP S/4HANA »
Anonymous User
Partner, Consultant, and Independent Contractor
Technical support is excellent at SAP Ariba. The help desk is normally very knowledgeable about technical questions.
Read full review of SAP Ariba Procurement »
Saul Khan
Operations at Santax limited
We go through the partners, so we have no direct support.
Read full review of SAP Business One »
Srinivas Movva
SAP Solution Lead for US,Canada and Latam at a tech vendor
We've been happy with technical support.
Read full review of SAP Cloud Platform »
Thales Azevedo
Gerente de BI at a government
Technical support for the most part has been very good. We've had a positive experience and we are quite satisfied...
Read full review of SAP BusinessObjects Business Intelligence Platform »
AshishMittal
Associate Vice President of technologies at Celebal Technologies
They are not excellent, but they are not bad either.
Read full review of SAP S/4HANA »
Anonymous User
IS/IT program manager at a energy/utilities company
Technical support is quite OK.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Johannes Bacher
Application Architecture at Independent Consultancy
My experience with SAP's technical support varies a lot. It depends on the person handling the ticket; if you are...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Project and Service delivery Manager at a tech services company
The technical support of SAP really depends on where your ticket is resolved. Sometimes you are lucky and you get an...
Read full review of SAP S/4HANA »
Anonymous User
Enterprise Architect at a tech services company
Customer Service: Customer service is good... for a price. Technical Support: Technical support is good... for a price.
Read full review of SAP PowerDesigner »
Anonymous User
Deputy Manager
I have opened tickets with technical support. They've been good. Sometimes they take a while to respond.
Read full review of SAP BW4HANA »
Syam Srikanth
Data Engineer at KASP
Technical support from SAP is awesome. If we have an issue, they give a good solution. Compared to Oracle's support,...
Read full review of SAP Data Services »
Ahmed_Adel
Technical manager at SAFE-SAS
I do not have any experience with customer service and support.
Read full review of SAP HANA »
Abdelghani Khaatib
Executive Director at TEDCO HOLDING
Technical support is great.
Read full review of SAP Signavio Process Intelligence »
Anonymous User
Associate Partner - SAP Solution Architect and MDG expert at a tech services company
I sometimes open tickets to SAP. However, I usually find many answers in the SAP notes, which makes that part okay.
Read full review of SAP S/4HANA »
Peter Vlekkekn
Team leader and Data / Information Architect at a tech services company
We've never contacted SAP's technical support. I don't have any direct experience with them.
Read full review of SAP PowerDesigner »
Anonymous User
IT Advisor at a non-tech company
SAP does not have support, but it is being managed by partners within the industry. The partner that you choose can...
Read full review of SAP Business ByDesign »
Gagan Yadav
SAP Data migration and management consultant at Syniti
Good experience with support team
Read full review of SAP Information Steward »
Feghouli Sofiabe
Co-owner / Board Member at ITS
Technical support could be better so I rate it a five out of ten.
Read full review of SAP S/4HANA »
Anonymous User
Enterprise Solutions Architect at a computer software company
As for technical support, it depends on how SAP defines the level of the ticket. Sometimes, the ticket is very...
Read full review of SAP ERP »
Samantha Prathikantam
Sr.ERP Consultant at a government
I would rate the technical support as a nine out of ten.
Read full review of SAP SuccessFactors Learning »
Anonymous User
SAP EIM Practice Head - MDG, DS, IS, HANA, Cransoft, DSP at a tech services company
I have found them to be very helpful.
Read full review of SAP Master Data Governance »

Review 1 of 30

Technical Support

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