Compare Isis vs SAP

Isis

Based on 1 review.

SAP

Based on 1679 reviews.

Sample Customers

Isis Papyrus Business Designer

Sherwin Williams

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Popular Solutions

Isis Papyrus Customer Communications

0 reviews

SAP S/4HANA

36 reviews

SAP BusinessObjects Business Intelligence

13 reviews

SAP ERP

8 reviews

Top Industries

Financial Services Firm

15%

Construction Company

11%

Government

10%

Transportation Company

Manufacturing Company

12%

Financial Services Firm

Construction Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Self Employed at a tech vendor

Read full review of Isis Papyrus Customer Communications »

Review 1 of 1

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Customer Service

Anonymous User
Self Employed at a tech vendor
The first level support is not very competent, poorly trained, and therefore not very helpful. However, when...
Read full review of Isis Papyrus Customer Communications »

Review 1 of 1

Nitesh Agrawal
Director & Co Owner at INFRABEAT TECHNOLOGIES PVT LTD
The technical support from SAP Analytics Hub is adequate but not brilliant. If I were to rate support from one to...
Read full review of SAP Business Data Cloud »
Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
I assess customer service and technical support of SAP Crystal Reports as satisfactory. I have not needed any...
Read full review of SAP Crystal Reports »
Issac Paul
Automation Engineer at a manufacturing company
I rate SAP support eight out of 10. I had to raise a ticket once because I was unable to complete a course on time....
Read full review of SAP SuccessFactors »
TarunKumar7
Senior Data Engineer at LTI LATAM and Toubro Improtech
Customer support for SAP BusinessObjects Business Intelligence Platform is responsive, aggressive, and always...
Read full review of SAP BusinessObjects Business Intelligence »
Jayarami Reddy Pujeri
ERP Head at a manufacturing company
SAP's technical support used to be good but has become very unresponsive.
Read full review of SAP Business One »
Sumit Chhabra
Consultant - Business Development for Travel, Transport and Hospitality unit at a tech vendor
The customer service and support is slow in response.
Read full review of SAP BusinessObjects Business Intelligence »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
We have raised tickets with SAP's technical support when customers have a problem we cannot resolve. The support team...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Senior Integration Consultant at a consultancy
The technical support services are good.
Read full review of SAP Integration Suite »
Anonymous User
SAP Jam Consultant
Technical support is good. Product manuals are good to excellent as well.
Read full review of SAP Build Work Zone »
Anonymous User
Solution Architect - SAP Banking at a financial services firm
We are satisfied with technical support.
Read full review of SAP Process Orchestration »
Anthony Debyser
BI Architect at ArcelorMittal
Their technical support is not perfect and could be better. SAP Analytics Cloud is still lacking a lot of...
Read full review of SAP Business Data Cloud »
Anonymous User
Senior Director IT, Business Intelligence & Data Resources at Norwegian Cruise Line
We have used technical support. I would rate their support as average. They are not as fast as we want them to be....
Read full review of SAP SuccessFactors »
Ramakrishna Venkat
Hybris Solution Architect at a consumer goods company
We have our own in-house solution. So, based on the customer feedback, our business team will analyze the...
Read full review of SAP Commerce Cloud »
GB432
Manager of Architecture/Design at a government
In my experience, the level of technical support is not good. They are, however, able to resolve issues in a timely...
Read full review of SAP Crystal Reports »
Anonymous User
Assistant Athletic Business Manager at a healthcare company
Similarly, any requests for technical support are not issued or run through me, so I don’t hear about its effectiveness.
Read full review of SAP Ariba Procurement »
Mohamed-Nabih
I.T. Manager at Egypt Foods group
I have my core team in the company and second level support through SAP partners and then the SAP company is our...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Data Science Manager at a comms service provider
I am not so satisfied with the technical support because I am opening cases but it's taking too much time.
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
HCM Solution Architect, SAP and SuccessFactors at a tech services company
Technical support is 7/10.
Read full review of SAP SuccessFactors »
Daniel Paiva
IT Coordinator at Cooperativa Central Dos Produtores Rurais De Minas Gerais Ltda.
Technical support is good. it's very nice because we have both local support and international support on their...
Read full review of SAP S/4HANA »
Yen Dang
SAP Success Factors Team Lead at a tech services company
One thing I love about SuccessFactors is the SAP Cloud support. They are free. It's not like other SAP products that...
Read full review of SAP SuccessFactors »
Suresh Yadav
Consultant at Astra Industrial Group
We've been working closely with SAP, which is the premier engagement team, and were auditing our systems. We've...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Business Analytics Consultant at a computer software company
I haven't had to reach out to anybody for technical support.
Read full review of SAP Lumira [EOL] »
Anonymous User
SAP Offering Solution Architect at a computer software company
Since it is on the cloud, the technical support required is pretty minimum for us. The technical support is provided...
Read full review of SAP SuccessFactors »
Anonymous User
Consultant at a tech vendor
Customer Service: 100% as no manual intervention is required once the solution is implemented. Technical Support: 100%.
Read full review of SAP Data Services »
Thales Azevedo
Gerente de BI at a government
Technical support for the most part has been very good. We've had a positive experience and we are quite satisfied...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Senior SAP HCM Consultant at a tech services company
SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays...
Read full review of SAP HCM »
NizarAhmad
BI & EIS Manager at Almarai Company Limited
We have used technical support for this solution several times and it is very nice. They come back with responses...
Read full review of SAP Business Technology Platform »
Anonymous User
Director at a retailer
The tool’s customer support is okay. Sometimes, they do not analyze the issues properly.
Read full review of SAP Business ByDesign »
Anonymous User
SAP HCM Professional at a financial services firm
Our local vendor does not have that much experience. It makes it difficult for them to give training or fix some...
Read full review of SAP CRM »
Anonymous User
Senior SAP Basis Consultant at a manufacturing company
Technical support is good. We have not had any issues in this area.
Read full review of SAP Master Data Governance »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.