Compare Infor vs Rival

Infor

Based on 117 reviews.

Rival

Based on 4 reviews.

Latest Research

Buyer's Guide

PeopleSoft vs. SilkRoad Performance

November 2026

PeopleSoft vs. SilkRoad Performance

Updated: November 2026

Sample Customers

SilkRoad Performance

Kearney & Company, San Diego County Regional Airport Authority, McLeod Health, TPC Group, Sirva, Lifestyle Family Fitness, BKD

SilkRoad HRMS

Amyx, Ulthera, Quality Health Strategies

Popular Solutions

5 reviews

0 reviews

5 reviews

0 reviews

SilkRoad Greenlight [EOL]

0 reviews

Top Industries

Manufacturing Company

15%

Comms Service Provider

Construction Company

Outsourcing Company

Construction Company

29%

Financial Services Firm

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

HareshSuralia
Senior lead consultant at a tech vendor
Infor LX is primarily used for manufacturing. The use case involved transitioning from a previous Wipro project,...
Read full review of Infor LX »
Adeel Ansari
Project Manager, Program at SPTLabtech
I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One...
Read full review of Infor CloudSuite »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
Infor Ln Manufacturing Consultant at a tech vendor
I am a user of Infor and occasionally use Salesforce as well. I have been using Infor for close to a decade. I am a...
Read full review of Infor LN »
Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »

Review 1 of 5

Anonymous User
Senior Director of Training and Quality at a recruiting/HR firm

Read full review of SilkRoad Greenlight [EOL] »
Anonymous User
Talent Acquisition Consultant at a tech services company

Read full review of SilkRoad Performance »

Review 1 of 2

Customer Service

S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
Infor’s technical support is good. The tickets that we raised had been addressed very well. Our customers prefer L1,...
Read full review of Infor LN »
Enrique Hernandez
CEO & Founder at Genesys Infosec LLC
I would like to point out something important during the project and active project. It's the support. One of the...
Read full review of Infor LX »
Arturo Ayala
Consultor Lx at Agencias Feduro S.A.
The technical support for Infor is very good, which is one reason my clients continue using their services. This...
Read full review of Infor LX »
Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
My contract is with Infor, but E-Service, a subcontractor, handles support. I am not planning to change support...
Read full review of Infor ION »
Kadie Ch
ERP Consultant at Information system land
Infor's support was migrated to India, which has been ongoing for over ten years. I've experienced support both...
Read full review of Infor LX »
RENATOESPOLADORE
Enterprise Account Executive at RPEspoladore LTD
The technical support team are good, although they are often understaffed. However, they are not always able to...
Read full review of Infor LN »
Dietmar Müller
Key Account Manager at Cronon GmbH
Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of...
Read full review of Infor LN »
Joshua Rajeeva
Managing Director & CEO at Blue Chip Computer
The solution's technical support team is helpful but could be even better.
Read full review of Infor CloudSuite »
Nakul Oza
Infor M3 Consultant at Wipro Limited
I have been able to get the help I needed whenever I have contacted technical support. I would give them a rating of...
Read full review of Infor CloudSuite »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
I can rate Infor's technical customer support highly. Infor has a hybrid approach, offering personalization which...
Read full review of Infor M3 »
Anonymous User
Developer at a educational organization
Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes...
Read full review of Infor LN »
Nuno França
Executive Director at Onsearch
Technical support is rated a seven out of ten. Here in Portugal, there's no direct support from Infor. For major...
Read full review of Infor CloudSuite »
Anonymous User
Senior BI Specialist at a tech company
I have not used technical support. However, answers to product-related questions are sometimes buried quite deep.
Read full review of Birst »
Anonymous User
Infor ERP LN Analyst at a tech services company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Infor LN »
Touirass Anass
Senior ERP Infor M3/MOVEX Manager at a tech services company
We work with them via Infor Xtreme or Infor Concierge, which is the new name of Infor Xtreme. They're reactive. I'd...
Read full review of Infor M3 »
Solomon Kumar
Director of Sales and Marketing at Informatic Technologies
Customer support from Infor is responsive and addresses issues, but the response time can be delayed, which sometimes...
Read full review of Infor M3 »
Anonymous User
Lead, Analytics Global Enterprise & Government at a comms service provider
The technical support is quite fair. Since we are a US-based organization, we required communication with the US on a...
Read full review of Birst »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »
Anonymous User
CIS Consultant at a consultancy
The technical support is average, it could be improved.
Read full review of Infor M3 »
Randall Gatson
Sr ERP Support Analyst at a university
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Read full review of Infor CloudSuite »
Anonymous User
Independent Consultant
I've contacted Infor M3 technical support, and the team was pretty good and quick to respond. The technical support...
Read full review of Infor M3 »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor dEPM »
JorgeSaraiva
CTO at SAPO
Infor LN have customer support in India but service could be improved. For example, suppose you're at an airport and...
Read full review of Infor LN »
Anonymous User
Project Manager at a aerospace/defense firm
We have contacted them. We have a good connection with them. I'd rate them a 10 out of 10.
Read full review of Infor LN »
Anonymous User
Business Intelligence Consultant at a tech company
I would give technical support a rating of 9/10.
Read full review of Birst »
Zoltan Balassa
Executive Director at a tech services company
Technical support is provided by multiple partners in different countries, and the experience varies significantly....
Read full review of Infor LN »
Anonymous User
Infor Ln Manufacturing Consultant at a tech vendor
Infor's technical support is reliable. One can rely on the technical support that Infor provides. I rate Infor's...
Read full review of Infor LN »
Anonymous User
Functional Strategy Consultant at a tech services company
4/5.
Read full review of Infor dEPM »
Anonymous User
Lead Business Analyst at a tech services company
Customer Service: They do have good team which provides satisfactory customer service. Technical Support: They have...
Read full review of Infor LN »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »

Review 1 of 30

Anonymous User
Human Resource Generlaist at a aerospace/defense firm
The technical support is good.
Read full review of SilkRoad Performance »
Anonymous User
HRIS Director at a healthcare company
The technical support is good and we have never had problems with it.
Read full review of SilkRoad Performance »
Anonymous User
Talent Acquisition Consultant at a tech services company
Technical support is excellent.
Read full review of SilkRoad Performance »
Anonymous User
Senior Director of Training and Quality at a recruiting/HR firm
A nine out of 10.
Read full review of SilkRoad Greenlight [EOL] »

Review 1 of 4

Technical Support

No Data Available

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