Compare Infor vs Qlik

Canon, Gatorade, Amcor, Panasonic, Fila, Cambridge University Hospitals, Global Retail Bank, North Yorkshire Police department, Lanoo Group Publishers, and AonGroep Nederland.

Qlik Sense

Abbvie, Airbus, Barclays, BT Openreach, BMW, Daimler AG, HSBC, IKEA, Nationwide Building Society, Royal Mail Group, Sanofi, Siemens, Wendy'', Vodafone, Volvo

Popular Solutions

11 reviews

0 reviews

11 reviews

15 reviews

12 reviews

7 reviews

Top Industries

Manufacturing Company

17%

Computer Software Company

11%

Healthcare Company

Comms Service Provider

Financial Services Firm

17%

Manufacturing Company

11%

Computer Software Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
I use Infor LX for the manufacturing business at our plant. I mainly use it for operations such as purchasing,...
Read full review of Infor LX »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »
Nuno França
Executive Director at Onsearch
I work as a subcontractor for a company that worked with them for three to four years.
Read full review of Infor CloudSuite »
Anonymous User
Project Manager at a aerospace/defense firm
We are using ERP to manage all our business processes.
Read full review of Infor LN »

Review 1 of 5

Sahil Taneja
Principal Consultant/Manager at Tenzing
We used Qlik Compose for our data warehousing project. We were able to build the data nodes and schedule them...
Read full review of Qlik Compose »
Anonymous User
Director Software Engineer at a computer software company
Qlik Sense is a kind of modern BI tool that allows me to integrate multiple data sources, providing governed access....
Read full review of Qlik Sense »
Shraddha Waghulde
Solution Architect at Predoole Analytics
My customer's main use case for Qlik Replicate is with one of the payment banks in India. We have implemented this...
Read full review of Qlik Replicate »
Morne Ayres
Managing Director at Hurricnae
My customers' main use cases for QlikView involve all their data sources, combining them into one, getting a business...
Read full review of QlikView »
Anonymous User
Senior Manager, Customer Life Cycle Management Specialist at a comms service provider
Our company has fifty users who conduct analytics for many use cases.
Read full review of Qlik Gold Client »

Review 1 of 5

Customer Service

Dietmar Müller
Key Account Manager at Cronon GmbH
Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of...
Read full review of Infor LN »
Sanjay Patankar
General Manager at Godrej & Boyce Mfg. Co. Ltd.
The solution’s technical support is good.
Read full review of Infor LN »
Mike Potashnick
Director at Corporate Financial Management Systems

Read full review of Infor dEPM »
Ansa Leonard
Senior EPM/BI Consultant at iOCO Software Distribution Ltd
Most of the time, the technical support team does not provide us with the correct resolution, and as a result, we are...
Read full review of Infor dEPM »
Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
Technical and product support is mainly provided by personnel in India, USA and Europe, though the main issues...
Read full review of Infor LX »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
We use a third-party provider for support.
Read full review of Infor ION »
Enrique Hernandez
CEO & Founder at Genesys Infosec LLC
I would like to point out something important during the project and active project. It's the support. One of the...
Read full review of Infor LX »
Arturo Ayala
Consultor Lx at Agencias Feduro S.A.
The technical support for Infor is very good, which is one reason my clients continue using their services. This...
Read full review of Infor LX »
Jarod Dwi
Head of IT Office Head at a manufacturing company
Customer service and support are very good.
Read full review of Infor LN »
Nakul Oza
Infor M3 Consultant at Wipro Limited
I have been able to get the help I needed whenever I have contacted technical support. I would give them a rating of...
Read full review of Infor CloudSuite »
Anonymous User
Consultant at a computer software company
Customer Service: The level of customer services should be 75-80%. Technical Support: Excellent 90%.
Read full review of Infor dEPM »
Anonymous User
Business Intelligence Consultant and Birst Expert at a tech consulting company
Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is...
Read full review of Birst »
Anonymous User
Functional Strategy Consultant at a tech services company
4/5.
Read full review of Infor dEPM »
Kiran Karkera
Director- ERP Consulting at a tech services company
Support for Core ERP is extremely good. Regarding add-ons, with many different technologies involved, support is not...
Read full review of Infor LN »
Stanislav Koutny
Works
My overall experience contacting Infor technical support is good. I would rate their support a seven out of ten.
Read full review of Infor LN »
Anonymous User
Manager - Presales and Solutions at a tech services company
Birst provides quick and helpful support on raised queries. Overall, the level of technical support is good.
Read full review of Birst »
Anonymous User
Senior Software Engineer at a healthcare company
Customer Service: Customer service is great with one dedicated customer success manager and great support org. It has...
Read full review of Birst »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor dEPM »
Anonymous User
Partner/Executive at a consultancy
I don't have any experience with their support.
Read full review of Infor M3 »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »
Anonymous User
Head of Controlling, Planning and DWH at a insurance company
We've dealt with technical support and we are mostly pleased with the level of service on offer. They're pretty...
Read full review of Infor dEPM »
ROHIT POTHANI
Infor LN manufacturing consultant at a tech vendor
I rate the technical support a three and a half out of five. Infor LN has a support portal, so if our customer...
Read full review of Infor LN »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »
Anonymous User
Sr. Manager of Enterprise Applications
We found technical support to be very good and responsive. Tier one support has higher technical expertise than with...
Read full review of Birst »
Anonymous User
IT Director at a manufacturing company
The system is really stable, so I rarely need to use technical support. I would rate the technical support a 10 as...
Read full review of Infor LX »
Anonymous User
Logistic Services Team Leader at a financial services firm
I have no complaints about Infor support.
Read full review of Infor CloudSuite »
Anonymous User
IT Programmer/Analyst at a healthcare company
I don't use technical support often, but it's good. I would rate them an eight out of ten. I don't work with them...
Read full review of Infor M3 »
Sreenivas K
Principal Engineering Manager I at a computer software company
Customer Service: Average. Technical Support: Technical support is average.
Read full review of Birst »
Anonymous User
Manager Data Services at a logistics company
Customer Service: Customer service is fantastic! We don't use Birst support often but when we do, they have been...
Read full review of Birst »
Randall Gatson
Sr ERP Support Analyst at a university
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Read full review of Infor CloudSuite »

Review 1 of 30

Sahil Taneja
Principal Consultant/Manager at Tenzing
We got proper responses from the customer service and support team. The support team was pretty good. We were...
Read full review of Qlik Compose »
AhmadKastero
Head of Product at Quantiphi
The community around it is robust, and I am extremely pleased with the level of support they provide. I would rate it...
Read full review of QlikView »
AbakarAhmat
Software Engineer at a university
I provide technical support to my customers.
Read full review of QlikView »
RahulGupta6
Associate General Manager at HCL Technologies
Customer service support was good bit not extraordinary.
Read full review of Qlik Sense »
Anonymous User
Managing Director at a tech services company
Technical support is very good.
Read full review of QlikView »
Anonymous User
Managing Partner at PBS
QlikView has a very good developer community where you can find support from the other developers.
Read full review of QlikView »
Morne Ayres
Managing Director at Hurricnae
I deal with QlikView support via a QlikView reseller, and I would rate the customer support a solid 10.
Read full review of QlikView »
Anonymous User
Business Intelligence Data Analyst at a financial services firm
Customer Service: A nine out of 10. Technical Support: A nine out of 10.
Read full review of Qlik Sense »
Anonymous User
IT Manager / Specialist at a insurance company
I rate technical support 8/10.
Read full review of QlikView »
Anonymous User
Business Intelligence Consultant at a computer software company
Technical support are quite helpful. We are a Qlik partner and they are willing to help out with issues. Sometimes,...
Read full review of QlikView »
Adam Abwat-Johnson
BI Developer at Soak.com
Customer service/support is good through the partner, as this is the suggested way to receive feedback.
Read full review of Qlik Sense »
Anonymous User
Software Engineer at a tech vendor
The technical support could improve. It is difficult to connect with them on the phone. There can be a lot of back...
Read full review of Qlik Replicate »
Anonymous User
IT Admin at a insurance company
Technical support is best in class.
Read full review of QlikView »
Anonymous User
BI Consultant at a financial services firm
I rate the level of customer service and technical support 8/10, efficient.
Read full review of QlikView »
Anonymous User
BI Project Leader
Technical support is good, but needs to be better for our local service.
Read full review of QlikView »
Anonymous User
Consultant at a tech services company
Not enough data to give an opinion.
Read full review of QlikView »
Anonymous User
FSI IT Consulting Manager at Deloitte Portugal
Strong customer service, not as strong on the technical part, and the community is still a bit underdeveloped.
Read full review of QlikView »
John Trevino
Manager Business Intelligence at a healthcare company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of Qlik Sense »
Paul Nockolds
Data Analyst at a media company
Customer Service: I have not had any direct contact with customer service but the online community is very active and...
Read full review of Qlik Sense »
Ed Dallal
Founder, CEO, & President at Krystal Sekurity
Customer Service: It's excellent. Technical Support: It's very good.
Read full review of Qlik Sense »
Marco Antonio Cavallo Jr.
Head of Alliances at CGN Research & Advisory
Qlik should have more people working for support and be faster, especially for large clients. The SLA is 24 hours for...
Read full review of Qlik Compose »
Anonymous User
Enterprise Data Architect at a manufacturing company
The technical support services are good. However, they could prioritize critical issues. This particular area needs...
Read full review of QlikView »
Anh Thi Pham
Data Analyst Manager at Ho Chi Minh Securities Corporation
Good. But sometimes recently, very slow response .
Read full review of Qlik Sense »
Anonymous User
R&D Manager and Co-Owner at a tech services company
Technical support is poor: We definitely use community support.
Read full review of Qlik Sense »
Anonymous User
Senior Analyst at a construction company
Customer Service: Good. Technical Support: Depends highly on the people attending the call, from excellent to poor.
Read full review of Qlik Sense »
Anonymous User
Senior Business Analyst at a logistics company
I rate technical support 6/10.
Read full review of QlikView »
Anonymous User
Associate Director at a tech services company
Technical support requires improvement. I would rate it around three out of ten. Basically, I think they lack in the...
Read full review of Qlik Sense »
Anonymous User
IT Specialist at a manufacturing company
Customer Service: 9/10. Technical Support: 8/10.
Read full review of QlikView »
Anonymous User
Information Systems Development Manager(Senior) – Divisional Manager at a financial services firm
Technical support is 3/10.
Read full review of QlikView »
Anonymous User
Consultant at a tech services company
Customer Service: The customer service is done by partners. So if you have knowledgeable partner the service is good,...
Read full review of QlikView »

Review 1 of 30

Technical Support

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