Compare Inflectra vs Worksoft

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Popular Solutions

Inflectra SpiraTest

0 reviews

Inflectra Rapise

0 reviews

Inflectra SpiraTeam

0 reviews

Worksoft Certify

14 reviews

Top Industries

Computer Software Company

18%

Marketing Services Firm

10%

Comms Service Provider

Manufacturing Company

16%

Retailer

Computer Software Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Priye Tamunokuro
Business Development/Technical Sales Specialist at a consultancy
Inflectra SpiraPlan has been instrumental in transforming how we manage our software quality assurance and our agile...
Read full review of Inflectra SpiraPlan »
WIllWorley
Software Consultant at a media company
I use Inflectra Rapise in my company since we have contracts with a lot of government entities. Our company could not...
Read full review of Inflectra Rapise »
Jason Lopez
Test Manager at a engineering company
The use case for Inflectra SpiraTest is to report on defects. It's also useful for writing test cases.
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Anonymous User
Quality Management Office (QMO) Manager at a comms service provider
We manage the whole software lifecycle. We combine the user stories and requirements, including the test cases, in...
Read full review of Inflectra SpiraTeam »

Review 1 of 4

Muddisetty Arun Kumar
WorkSoft Certified Automation Engineer at a outsourcing company
Our main use case of Worksoft Certify is to automate front-end web application testing. The standout feature is the...
Read full review of Worksoft Certify »

Review 1 of 1

Customer Service

PraveenKambhampati
Owner at a consultancy
Technical Support was prompt and responsive. guidance to the plugins and integration methods were well published and...
Read full review of Inflectra SpiraTest »
WIllWorley
Software Consultant at a media company
Inflectra's support was fine. I noticed that with Inflectra's support team, the problem was when you found an issue...
Read full review of Inflectra Rapise »
Jason Lopez
Test Manager at a engineering company
Contacting the Inflectra SpiraTest technical support team isn't my domain.
Read full review of Inflectra SpiraTest »
Anonymous User
Senior QA & Test Manager, Head of Test Automation at a tech services company
I've never used it but we do get notifications from Inflectra about product updates.
Read full review of Inflectra Rapise »
Anonymous User
Test Master at a tech vendor
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of Inflectra SpiraTest »
Anonymous User
Sr. QA Engineer at a tech vendor
Anywhere Inflectra lacks, the tech support more than picks up the slack. All of my requests were handled in a timely...
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Anonymous User
Quality Management Office (QMO) Manager at a comms service provider
The support in Latin America of Inflectra is the best if you compare it with Jira support. Jira is an Australian...
Read full review of Inflectra SpiraTeam »
Anonymous User
Head of QA Department at a tech services company
We had some support tickets opened that were quickly resolved. Their support is good. We don't have any problems with...
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Anonymous User
Software QA Engineer at a tech company
To be honest, I didn't ask for help from them yet.
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Anonymous User
Team Leader: Test Automation at a financial services firm
Seven out of 10. The support is OK, but they don’t provide specific fixes for customers. Therefore, any...
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Anonymous User
Quality Management Office (QMO) Manager at a comms service provider
Inflectra Rapise's technical support is one of its best features. We have been utilizing the product from the get go...
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Anonymous User
Senior designer at a comms service provider
Support has been good so far.
Read full review of Inflectra SpiraTest »
Anonymous User
Senior Quality Analyst at a tech services company
Customer Service: 8.5/10 Technical Support: 8.5/10
Read full review of Inflectra Rapise »
Anonymous User
Practice Manager Testing at a tech services company
It's decent, but I'm not ecstatic about it.
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Anonymous User
Sr Quality Assurance Analyst
Customer Service: Outstanding customer service. This is the same team that I have worked with on SpiraTeam/SpiraTest....
Read full review of Inflectra Rapise »
Anonymous User
QA Technical Manager at a tech services company
We've had a chance to contact technical support and so far they've been good. We've been satisfied with the level of...
Read full review of Inflectra Rapise »
Anonymous User
QA Engineering Manager at a marketing services firm
I would rate technical support at Inflectra as an eight and a half out of 10. They are very responsive in a timely...
Read full review of Inflectra SpiraTest »
Anonymous User
Consultant at a tech services company
The customer support was fantastic. Inflectra were always able to provide excellent guidance and resolution to most...
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Anonymous User
Software Engineer at a tech vendor
Technical support is very good. I would rate it a nine out of 10.
Read full review of Inflectra SpiraTest »
Anonymous User
Senior Test Engineer at a tech services company
This is the biggest plus. I'd rate it 10/10. For the whole time I was using SpiraTest, I had an impression of being...
Read full review of Inflectra SpiraTest »
Ahmet Izgi
Test Software Development Manager at a tech vendor
Technical Support is fast enough to answer questions and problems.
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Anonymous User
Test Manager at a tech vendor
10 out of 10. The Inflectra team is quick to respond and even helps with solutions when I've found it necessary to...
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Anonymous User
Quality Assurance Lead, Consultant at a insurance company
6/10 – they do get back to you sometimes with helpful information.
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Anonymous User
Sr. Project Manager at a insurance company
Customer service and technical support has been very responsive. We have had little need to contact customer support...
Read full review of Inflectra SpiraTest »
Ole Einar
Owner at a paper AND forest products
I haven't contacted technical support recently, but when I did before, I got quite a good response. My first...
Read full review of Inflectra SpiraTest »
Anonymous User
Test Engineer/Coordinator at a newspaper
Inflectra support staff respond to raised tickets within one or two days. So encountered problems are taken care by...
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Anonymous User
Quality Management Office (QMO) Manager at a comms service provider
The support is even better than the tool. It's incredible. The technical support that they have wonderful. Not only...
Read full review of Inflectra SpiraTeam »
Anonymous User
Sr Quality Assurance Analyst
Customer Service: The customer service is the very best I have ever experienced. Most customer service teams are not...
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Anonymous User
Test Manager at a energy/utilities company
Customer Service: It's okay. Technical Support: It's okay.
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Anonymous User
Senior SDET
I have not requested technical support on this job. Previously, before purchasing SpiraTest, the support was superb....
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Review 1 of 30

Srabanti Pramanik
Project Manager at a tech services company
We have created tickets in the past and the support is absolutely fine. Their responses are very fast.
Read full review of Worksoft Certify »
Srabanti Pramanik
Project Manager at a tech services company
I would rate their technical support a nine out ten. I am satisfied with it.
Read full review of Worksoft Certify »
Muddisetty Arun Kumar
WorkSoft Certified Automation Engineer at a outsourcing company
My experience with the technical support and customer service teams has been limited. I would rate the technical...
Read full review of Worksoft Certify »
Priyanka-Agarwal
Quality Assurance Project Manager at a tech vendor
Worksoft provides good technical support. They've helped us resolve issues numerous times. It's wonderful.
Read full review of Worksoft Certify »
AmareshAlugoji
Test Lead at a tech vendor
If I should rate the support for Worksoft Certify, I would give it a seven, which is a good score. However, if we...
Read full review of Worksoft Certify »
Anonymous User
IT Manager at a healthcare company
3 out of 10 -- You submit an email, so there's not really a hotline that you can call to talk to somebody on the...
Read full review of Worksoft Certify »
Jens Neuhaus
Enterprise Architect SAP Solutions at a computer software company
In our S4 project, we had the need to develop automated testing for Excel-based solutions. We needed to test the...
Read full review of Worksoft Certify »
Niku Benson Valles
Test Engineering Manager at a tech vendor
Their technical support is responsive, which is good, and their solutions are timely. We just had a couple of...
Read full review of Worksoft Certify »
Anonymous User
Technical Lead at a tech services company
Customer Service: 7/10 Technical Support: 7/10
Read full review of Worksoft Certify »
Anonymous User
SR. Business Process Partner, Commercial Operations at GSK at a pharma/biotech company
The technical support was pretty sharp, friendly, and responsive. There wasn't anything glaringly wrong with them. We...
Read full review of Worksoft Certify »
Anonymous User
Global ERP Test Manager at a manufacturing company
The technical support is pretty responsive. We haven't had many issues with it. When we were doing an investigation...
Read full review of Worksoft Certify »
Saurab Juneja
Automation Lead at a tech services company
We use technical support quite a lot. I would rate them as an eight out of ten. They're pretty responsive, but it...
Read full review of Worksoft Certify »
Manjunath-Rao
SAP Manager at a logistics company
We don't use them frequently, just when we have an issue. I would rate the technical support a seven out of ten. Most...
Read full review of Worksoft Certify »
Anonymous User
Principal Consultant ERP at a tech services company
The technical support is good. I would like them to get straight to the problem and provide solutions instead of...
Read full review of Worksoft Certify »
Anonymous User
Software Engineer at a tech services company
I would give the technical support a 3/5 rating.
Read full review of Worksoft Certify »
Oliver Heil
VP Test and Quality Management
Usually, we have one contact person for support, who then will contact the Worksoft support. Our contact organizes...
Read full review of Worksoft Certify »
Stan Butler
Principal Software Engineer at a retailer
For the couple of the issues that we were really scratching our heads over, we were in communication with the...
Read full review of Worksoft Certify »
Anonymous User
Senior Manager at a consultancy
Worksoft Certify's technical support is a 3 out of 5.
Read full review of Worksoft Certify »
Anonymous User
IT Quality Assurance Manager at a manufacturing company
They struggle to provide an accurate solution.
Read full review of Worksoft Certify »
Anonymous User
Worksoft Certify Test Automation Architect, Developer, Trainer at a manufacturing company
Customer Service: Customer support is always cordial and helpful. There is an annual Certify User Conference, where...
Read full review of Worksoft Certify »
Anonymous User
System Engineer at a transportation company
Worksoft technical support is pretty good. A few times where we upgraded, our team members communicated everything to...
Read full review of Worksoft Certify »
Varun Srinivasa Murthy
IT Solutions Analyst at a manufacturing company
Customer Service: Customer service is 4.5 out of 5. Technical Support: Technical support is 4.5 out of 5.
Read full review of Worksoft Certify »
Anonymous User
Technical Lead - QA at a tech services company
Customer Service: Haven't contacted customer service so far. Technical Support: Good.
Read full review of Worksoft Certify »
Euronica Olivier
Quality Assurance Manager at a manufacturing company
Their technical support works with us, which is good. Working with them has been a collaborative process.
Read full review of Worksoft Certify »
Anonymous User
QA Developer II at a university
I would give technical support a rating of 8/10, 10 being the highest. Worksoft is very quick to respond and address...
Read full review of Worksoft Certify »
Divya Nayak
Team Leader at a tech services company
The technical support is very good. They are helpful and provide solutions on time and very quickly.
Read full review of Worksoft Certify »
Anonymous User
Senior Consultant at a tech consulting company
I rate Worksoft support five out of 10. They have some general issues that they're they're not testing, but when we...
Read full review of Worksoft Certify »
Judy Zeman
QA Manager at a manufacturing company
Most of our issues have been our own internal infrastructure issues. We have a very tightly controlled...
Read full review of Worksoft Certify »
Ywanda Jackson
Testing Lead at a energy/utilities company
The technical support has been good, but sometimes there are little delays. A lot of times when we need support, it's...
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Heather Whitfield
IT Program Manager at a manufacturing company
I am aware that they have some challenges with some of their support resources, especially offshore which is very...
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Review 1 of 30

Technical Support

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