Compare 11:11 Systems vs Arcserve

11:11 Systems

Based on 6 reviews.

Arcserve

Based on 50 reviews.

Sample Customers

11:11 Cloud Backup

bluestone, rentokil, BBA Aviation, gbe converge, navigator gas, omninet

11:11 Disaster Recovery

Ullico Inc., Dakotacare

Arcserve Cloud Direct

Lion

Popular Solutions

11:11 Cloud Backup

0 reviews

11:11 Cloud

0 reviews

11:11 Disaster Recovery

0 reviews

Arcserve UDP

9 reviews

Arcserve SaaS Backup

2 reviews

StorageCraft ShadowXafe [EOL]

0 reviews

Top Industries

Computer Software Company

13%

Performing Arts

11%

Manufacturing Company

Financial Services Firm

Computer Software Company

17%

Manufacturing Company

Government

Non Profit

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Brian Lippold
Network Administrator at BROCKPORT CENTRAL SCHOOL DISTRICT
In iland, they utilize Veeam. Veeam is a big partner of iland, the two of them work together, using a different...
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Anonymous User
Database Expert at a tech company

Read full review of 11:11 Disaster Recovery »
Anonymous User
Operations Expert at a manufacturing company

Read full review of 11:11 Cloud »
Anonymous User
Database Expert at a tech company

Read full review of Sungard Data Center Outsourcing [EOL] »

Review 1 of 4

MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I have been using Arcserve Backup for around 10 years.
Read full review of Arcserve Backup »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
I use Arcserve OneXafe for backup of my VM infrastructure. I have some virtual machines, and I want to make a backup.
Read full review of Arcserve OneXafe »
TeresitaSabile
Head of Operation and IT at Elgrade Inc
Our primary use case for Arcserve UDP is its decompression feature, which helped us save money by reducing storage...
Read full review of Arcserve UDP »
Hoang Long Nguyen
IT Infrastructure and Architect Specialist at a transportation company
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to...
Read full review of Arcserve SaaS Backup »
Anonymous User
Founder/CEO at a tech services company

Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 5

Customer Service

Anonymous User
Senior IT Infrastructure Project Manager at a energy/utilities company
The technical support is very good.
Read full review of 11:11 Cloud Backup »
Brian Lippold
Network Administrator at BROCKPORT CENTRAL SCHOOL DISTRICT
Their technical support is very good. I have contacted them a couple of times and I have never had a bad experience...
Read full review of 11:11 Cloud Backup »

Review 1 of 2

Jhonata Lessa
Senior Infrastructure Analyst at a non-tech company
Arcserve UDP's support is good and attends cases within two hours. They are the best.
Read full review of Arcserve UDP »
TeresitaSabile
Head of Operation and IT at Elgrade Inc
Customer service and support were commendable. We had regular meetings with the provider to discuss performance and...
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
I don't communicate with support directly. It is handled by my colleague.
Read full review of Arcserve OneXafe »
Amila Abeysinghe
Information Technology Specialist at ARC ONE (PVT) LTD
Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's...
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I have had very little contact with technical support. I tend to work through things myself. When I have had contact...
Read full review of Arcserve UDP »
Viral Shah
Information Technology System Administrator at Civil Aviation Club
I have not used technical support.
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
We have not had issues that we needed to contact support.
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I've never used the technical support services of the product. I can't say how helpful or responsive they would be....
Read full review of Arcserve UDP »
MukundKambli
Lead Solutions Architect at Team Computers
The technical support is excellent.
Read full review of Arcserve UDP »
Paulo Castro Canlas
System Administrator | Helpdesk Support | Storage and Backup Engineer at Canlas Law Group, APLC
The technical support team needs to be faster in their responses. I have raised tickets four to five times about the...
Read full review of Arcserve UDP »
Hoang Long Nguyen
IT Infrastructure and Architect Specialist at a transportation company
Customer service is very simple and maintains well with us, but they are very slow when resolving critical problems.
Read full review of Arcserve SaaS Backup »
SANJAY HASIJA
Founder at FIELDFEET CONSULTING
Customers have given a good rating for support. We have not had any problems so far.
Read full review of Arcserve UDP »
Anonymous User
Junior Service Desk Operator at a cloud solution provider
Support has been okay.
Read full review of Arcserve Cloud Direct »
Anonymous User
Senior IT Consultant at a tech services company
They're decent.
Read full review of Arcserve UDP »
PaulGeorge
Senior Analyst Programmer at a financial services firm
The support is not really so good. Sometimes we have had to find solutions on our own.
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
We use technical support by a local provider that is very good.
Read full review of Arcserve UDP »
Sidinei Araujo
Network Administrator at a tech services company
The technical support services are good. The team helped me understand the configuration process.
Read full review of Arcserve SaaS Backup »
Anonymous User
Executive Engineer at a manufacturing company
Usually, there's no need to log a support ticket. However, in cases where we must log a ticket, the support provided...
Read full review of Arcserve UDP »
Darshil Sanghvi
Consultant at a tech services company
The customer support has been responsive to the issues we were facing, such as bandwidth usage. They have been very...
Read full review of Arcserve UDP »
Gustavo Lopes
IT Specialist at a healthcare company
Low. They are available in a few languages and the ones supporting me had a low level of knowledge.
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've never had to call technical support, so I can't speak to the service level.
Read full review of Arcserve UDP »
David_B
Manager, Network at WORKING MEN'S COLLEGE CORPORATION
The support is good. The support personnel may not solve all problems quickly, but they're good at getting back to us.
Read full review of Arcserve UDP »
LeanderVan Gorsel
Owner and ICT professional at InventX BV
Their technical support is excellent. They always understand what the problem is.
Read full review of Arcserve UDP »
Anonymous User
System Engineer at a comms service provider
We received support from the vendor who was technically assisting us, and it was okay, but we could not implement the...
Read full review of Arcserve UDP »
Helio Perlman
President at NaRede365
Technical support is very fast for the most part.
Read full review of Arcserve UDP »
Anonymous User
Senior System Engineer at a wholesaler/distributor
The best.
Read full review of Arcserve UDP »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
The technical support has been very good.
Read full review of StorageCraft ShadowXafe [EOL] »
Anonymous User
Systems Manager at a tech services company
I have not dealt with them, but I know that the person handling the backups has not been super happy with the...
Read full review of Arcserve UDP »
Anonymous User
Cyber Security Architect and Founder at a non-tech company
Eight out of 10, due to the local support offered by local distributors.
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've worked with customer support and they're quite good.
Read full review of Arcserve UDP »

Review 1 of 30

Technical Support

No Data Available

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