Compare IBM vs SailPoint

International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.

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Sample Customers

IBM Security Identity Governance and Intelligence

E.ON Global Commodities

IBM Security Verify Access

POST Luxembourg

IBM Cloud Identity Service

Baxter Healthcare,

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

IBM Security QRadar

14 reviews

IBM Turbonomic

3 reviews

IBM MQ

12 reviews

SailPoint Identity Security Cloud

8 reviews

SailPoint Agent Identity Security

1 reviews

Top Industries

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

Construction Company

Financial Services Firm

13%

Outsourcing Company

10%

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shankar-Kambhampaty
Consulting CTO at a tech consulting company
My usual use cases for IBM FileNet involve three primary areas. The first is document management. For instance, if...
Read full review of IBM FileNet »
KashifJamil
CEO at Xcelliti
----------------- Executive Summary ----------------- In today’s digital economy, application performance directly...
Read full review of IBM Rational Performance Tester »
Abhijeet Chaskar
Cybersecurity Analyst at DigitalTrack solution pvt ltd
IBM MaaS360 is mainly used for managing and securing company devices such as laptops, mobile phones, and tablets. We...
Read full review of IBM MaaS360 »
Keighley Williams
Cloud Platform Engineer at Treasury Wine Estates
My main use case for Apptio Cloudability was for a project called Project Apollo that had a target of saving a...
Read full review of Apptio Cloudability »
Anumula Hitesh
Senior Business Development Executive at Digitaltrack
My primary use cases are database activity monitoring and compliance reporting, but I also rely on IBM Security...
Read full review of IBM Security Guardium Data Protection »

Review 1 of 5

Mitch MO
Specialist Consultant at a financial services firm
We use it to manage our lifecycle, to manage our access, and to make certification of our access. We use it for all...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect at a real estate/law firm
If we decide to go with SailPoint Agent Identity Security, our main use case would be control and lifecycles over the...
Read full review of SailPoint Agent Identity Security »

Review 1 of 2

Customer Service

Moshe Elbaz
IT Manager & FileNet Specialist and CTO at a tech vendor
The professional services are not familiar with the product. They take too much time to handle a case. They need more...
Read full review of IBM FileNet »
Avinash_Arepaka
Technical Lead at a tech vendor
I am confident that we would receive a prompt response from IBM whenever we encounter any technical issues or require...
Read full review of IBM Integration Bus »
Richard-Romeo
Sr. Cloud Architect at a computer software company
The customer support is definitely a 10 out of 10, and the training gets a 10-plus.
Read full review of IBM Turbonomic »
Grzegorz Nowak
Solution Architect at Wingu
I rate IBM support seven out of 10. There is some room for improvement.
Read full review of IBM SevOne Network Performance Management (NPM) »
Tomas Kim
Managing Director at BA Solutions
I find IBM support to be very nice. However, I must say that the IBM Korea technical support team is becoming slim....
Read full review of IBM WebSphere Application Server »
Mustafa Kashif
Presales Consultant And Solutions Engineer at Trillium Information Security Systems
Customer support for IBM Security MaaS360 with Watson is one of the best, offering 24/7 assistance, and they...
Read full review of IBM Security MaaS360 with Watson »
Prasad Bodduluri
Senior Data Warehouse Developer at itcinfotech
The technical support by IBM is very good. I rate their support as nine on a scale from one to ten.
Read full review of IBM InfoSphere DataStage »
Elena Stefanovska
Sales Account Manager at InTec System
The support from IBM is good and they are very knowledgeable.
Read full review of IBM Watson for Cyber Security »
Keldric Emery
Advisory System Engineer at a insurance company
The technical support is excellent. If the problem gets too complex, I've been able to speak to somebody in...
Read full review of IBM Turbonomic »
Paulius Bistrickis
CFO at a consumer goods company
We have not engaged with technical support. We also have our own IT support, and there are no problems.
Read full review of IBM Cognos »
Anonymous User
Information Systems Officer at a international affairs institute
The technical support team was responsive, but sometimes, they took a couple of days to fix an issue. I rate the...
Read full review of IBM FileNet »
Anonymous User
Supervisor Of Information Security Risk at a energy/utilities company
We did use technical support for a while. enChoice was one of the partners we used with IBM. They're a great partner....
Read full review of IBM FileNet »
Anonymous User
Technical Specialist at a tech services company
I have been working with technical support. Before moving to a business partner, I worked with IBM. There were good...
Read full review of IBM Spectrum Virtualize »
Anonymous User
Data Scientist
8/10 - when they could not help was mainly due to resource limitations or missing data.
Read full review of IBM InfoSphere BigInsights [EOL] »
Hatem Bousrih
Director at a transportation company
We utilized an IBM expert for support.
Read full review of IBM Cognos »
Anonymous User
Senior Manager at Celfocus
Depending on the geographical area you're in, depending on the relevance of your customer, and if it's a big...
Read full review of IBM BPM »
Anonymous User
Developer at a insurance company
Every time we implement an upgrade, we do have help from IBM with setting up the PMRs. We work with some of the ODM...
Read full review of IBM Operational Decision Manager »
MohamedAfeilal
General Manager at New System Engineering
The quality of technical support depends on the level. Level One support is very good, but if you have Level Two or...
Read full review of IBM Security QRadar »
Wira Chinwong
Service Director at scsi co.,ltd
Technical support is not the best. I would rate them five out of ten. The issue is that in order to make a ticket,...
Read full review of IBM Db2 Database »
Anonymous User
Project Leader at EDF
We are not really happy with their support. They don't have the skills to very efficiently answer our questions, so...
Read full review of IBM MQ »
Anonymous User
Analyste Developpeur/Backup Chef de projet TIBCO at a tech services company
I have not encountered a situation that requires technical support.
Read full review of IBM webMethods Hybrid Integration »
Anonymous User
Business&Integration Arch Manager at a tech services company
They have a very wide range of support globally. We are working in Turkey, and we have IBM people locally. It is easy...
Read full review of IBM DataPower Gateway »
Anonymous User
Network Administrator at a comms service provider
Customer Service: It's really good. Technical Support: We're on a first name basis with all our support guys. We have...
Read full review of IBM SevOne Network Performance Management (NPM) »
Anonymous User
Enerprise Architect and Chief Architect - Security and Cloud at a consultancy
Their technical support is okay.
Read full review of IBM API Connect »
Anonymous User
Chief Financial Officer at a insurance company
Customer Service: Excellent. They have teams dedicated to helping their customers get the most from the product....
Read full review of IBM Turbonomic »
Attila Mate Kovacs
Senior Cyber Security Expert at a security firm
Their support during the operation seems fine. I'm a consultant, and very often, I am offsite. I am not there when...
Read full review of IBM Security QRadar »
Anonymous User
Systems Engineer at a tech services company
I've had to use tech support quite a lot of times, because I support a lot of customers. Consultants support a lot of...
Read full review of IBM Spectrum Virtualize »
Shafqat Paracha
General Manager at sPerception IT
To be honest, it's very hard to find an expert the first time. Maybe they initially get assigned to level one. Then...
Read full review of IBM SmartCloud Control Desk »
Anonymous User
Senior Manager of Infrastructure at a retailer
Technical support was adequate.
Read full review of IBM Rational RequisitePro [EOL] »
Anonymous User
Systems Engineer at a tech services company
Customer Service: Perfect. Attention to details on every open ticket. Technical Support: Top notch effort put into...
Read full review of IBM Turbonomic »

Review 1 of 30

RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
Read full review of SailPoint Identity Security Cloud »
Quach Van Lam
Security Officer at ACB
I've dealt with technical support. However, I don't have much to comment on.
Read full review of SailPoint Identity Security Cloud »
Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
Read full review of SailPoint Identity Security Cloud »
Kaustubh Partha
Technical Support Analyst at CLSA
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
Read full review of SailPoint Identity Security Cloud »
HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect at a real estate/law firm
The customer support for SailPoint Agent Identity Security is at a lower level of competence based on my experience...
Read full review of SailPoint Agent Identity Security »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint Identity Security Cloud »
Edwin Yang
Technical Account Manager at Infoarchi
The support team is quite responsive and understanding. Initially, they provide prompt responses, but their answers...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Sailpoint implementation Engineer at Starlink Ukraine
The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
Read full review of SailPoint Identity Security Cloud »
DharmendraKumar1
Senior Manager Cybersecurity at LTI - Larsen & Toubro Infotech
Technical support is very good. I would rate them a nine out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Solutions Architect at a tech services company
Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the...
Read full review of SailPoint Identity Security Cloud »
Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
Read full review of SailPoint Identity Security Cloud »
Narayanan D
Principle at a manufacturing company
I am satisfied with their technical support.
Read full review of SailPoint Identity Security Cloud »
Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
Read full review of SailPoint Identity Security Cloud »
reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
Read full review of SailPoint Identity Security Cloud »
Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a manufacturing company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Lead IAM manager at a tech services company
Technical support is efficient and very, very good. If you raise a concern, support is readily available with a...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

No Data Available

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