Compare HelpSystems vs UiPath

HelpSystems

Based on 58 reviews.

UiPath

Based on 527 reviews.

Latest Research

UiPath vs. HelpSystems Automate

Updated: July 2022

HelpSystems Automate vs. UiPath

Updated: July 2022

Sample Customers

HelpSystems Automate

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

UiPath

Airbus, Bank of America, Berkshire Hathaway, Chevron, CVS Health, DHL, General Electric, Google, Lufthansa, NASA, NTT, Orange, Philips, Singtel, Spotify, The Home Depot, Toyota, Uber, United Airlines, UnitedHealth Group, Wells Fargo

Popular Solutions

HelpSystems GoAnywhere MFT

18 reviews

JAMS

10 reviews

HelpSystems Automate

8 reviews

UiPath

161 reviews

UiPath Process Mining

46 reviews

Top Industries

Computer Software Company

30%

Comms Service Provider

17%

Financial Services Firm

Government

Computer Software Company

24%

Comms Service Provider

23%

Financial Services Firm

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Tom Foale
CTO at Klaatu IT Security Ltd
We are using Agari primarily for brand protection. The environment is a complex set of domain names and subdomains...
Read full review of Agari »
Rob Grafrath
Director, Enterprise Systems at Capio
Our primary use case is for file automation: detecting the presence of files, moving files from one system to...
Read full review of JAMS »
Andrian Lubimov
SVP of Networking and Operations at Skywire Networks
We are a service provider. We operate a Juniper-based IT NTLS core, and we build access utilizing different...
Read full review of HelpSystems Intermapper »
Grau Bonet
General Manager at The eniac corp
We use the solution for workflow automation.
Read full review of HelpSystems Automate Schedule »
Anonymous User
Product Manager - RPA at a security firm
I primarily use the solution for giving the sessions to the clients and trying to get them to set up AutoMate in...
Read full review of HelpSystems Automate »

Review 1 of 5

Nilesh Pawar
Director - Cloud Architecture at a computer software company
There are multiple use cases. For example, we have automated shipping process for the operations department,...
Read full review of UiPath Process Mining »
Anonymous User
RPA Developer at a consultancy
I started my RPA journey as a developer, and I first heard about UiPath as a low-code, drag-and-drop automation...
Read full review of UiPath »

Review 1 of 2

Customer Service

Tom Foale
CTO at Klaatu IT Security Ltd
Technical support is very good. We have a customer support manager and he is very good and very helpful.
Read full review of Agari »
Prakash Srivastava
JAMS Admin at Public Service Enterprise Group Incorporated
We have used their tech support a few times and they were very good each time. They were very responsive and very quick.
Read full review of JAMS »
Joe Polimeni
IT Infrastructure at Aqua America
At times, I feel it is great, and at other times, I feel that it is not so great. I would rate them a seven out of...
Read full review of Globalscape Managed File Transfer »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
The help has always been great. Anytime we have had an issue, the response has been good and they've been on top of...
Read full review of HelpSystems GoAnywhere MFT »
Venugopal Janga
Solutions & Data Architect at AstraZeneca
Their technical support is good. There are two or three levels of support. Recently, they have assigned a Technical...
Read full review of Globalscape Managed File Transfer »
Chris Waring
Sr. Vice President, Managed Services and Delivery at Powwr
I haven't had to use the technical support that much, which I think is a testament to the product itself. However,...
Read full review of JAMS »
Brian Davidson
VP/Core System Support Manager at a financial services firm
Their tech support is pretty good in responding to us and in helping us to work through any issues that might crop...
Read full review of HelpSystems GoAnywhere MFT »
Andrian Lubimov
SVP of Networking and Operations at Skywire Networks
Their technical support is pretty decent. I would probably rate them a seven or an eight out of ten. When you have...
Read full review of HelpSystems Intermapper »
Sukhbir Singh
IT Service Management Professional - Applications at a manufacturing company
I would give technical support a rating of 10/10. They are very knowledgeable.
Read full review of Globalscape Managed File Transfer »
Jay Triche
Senior Developer/Analyst at Lamps Plus
The technical support has been fine. It has been useful each time we've reached out to them, unless we find a little...
Read full review of HelpSystems GoAnywhere MFT »
Jack Frano
Principal at Adaptive Growth, Inc
Technical support is terrific.
Read full review of HelpSystems Automate »
Rob Grafrath
Director, Enterprise Systems at Capio
When I find room for improvement, I log a ticket with JAMS. So, I have logged plenty of tickets. I would rate support...
Read full review of JAMS »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Globalscape Managed File Transfer »
Anonymous User
Managing Director at a tech vendor
I have not been in contact with technical support.
Read full review of Agari »
Harold Mandarino
Systems Supervisor at FIS
They are very knowledgeable. I don't have many complaints as far as Globalscape stepping up to the plate and helping...
Read full review of Globalscape Managed File Transfer »
LeAnn Hurst
Director, HIM at a healthcare company
They're fantastic. Anytime I've called to ask anything, they've always been extremely helpful. They spent time with...
Read full review of HelpSystems GoAnywhere MFT »
FranciscoSosa Garcia
RPA Architect & RPA Product Owner at Francisco Sosa
While, in general, technical support was good, the knowledge base on offer was awful. The online support, that kind...
Read full review of HelpSystems Automate »
Anonymous User
IT consultant at a tech services company
For the most part, we have been in a test evaluation phase and we have not needed to use the technical support until...
Read full review of HelpSystems GoAnywhere MFT »
Anonymous User
Practice Lead at a computer software company
I don't think support has the experience in their tech support department. It's not a matter of responsiveness or...
Read full review of HelpSystems Powertech Identity & Access Manager »
Anonymous User
Business Analyst at a tech services company
I haven't really had much experience with technical support, as I haven't used the product that much or for that...
Read full review of HelpSystems Automate »
HarrySun
Development Manager at CREDIT-SUISSE-SERVICES-IN
When I have an issue that I don't know how to fix, I just send an email to them. They are very responsive and...
Read full review of JAMS »
Parul Patel
Data Backup and Recovery Admin at Albert Einstein Healthcare Network
Technical support is excellent. They are always willing to help and want to resolve the issue ASAP.
Read full review of HelpSystems GoAnywhere MFT »
Anonymous User
Chief Technology Officer at a computer software company
I contacted technical support when we had an issue with a PDF file. They responded very quickly, within six or seven...
Read full review of HelpSystems Automate »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of HelpSystems Intermapper »
Anonymous User
Solutions Manager at a tech services company
We receive direct support from HelpSystems. Their support is good. I would rate them a nine out of ten. A few cases...
Read full review of HelpSystems GoAnywhere MFT »
Reviewer58284
Database Administrator at a financial services firm
The support is terrific. I've been working with these guys for 12 years and, as often as not, they've come across...
Read full review of JAMS »
Anonymous User
Senior Email Engineer at a legal firm
The technical support is pretty good. They've gotten better as the company has been growing. As far as sending an...
Read full review of Agari »
Anonymous User
DBA at a marketing services firm
I would rate the support very high. First, the response time is very good. When we engage the support engineers, they...
Read full review of JAMS »
Sue Penick
Director of IS at Bennington Marine
Technical support has been very helpful and that was particularly true when I hired a new programmer.
Read full review of JAMS »
Anonymous User
Systems Administrator at a local government
Their technical support has been great. I've contacted them during business hours as well as after business hours...
Read full review of Globalscape Managed File Transfer »

Review 1 of 30

SaketPandey
Product Manager at a hospitality company
We have not used technical support.
Read full review of UiPath »
Brian Schall
Project Manager at MidAmerican Energy Holdings Company
I have not used technical support personally but our IT group has. Everything I have heard about the customer...
Read full review of UiPath »
Amin Kamali
RPA Solution Architect / Project Manager at Ariamehrgan Information Technology
In terms of technical support, I do not have the opportunity to speak with them, as we are in Iran, and, due to...
Read full review of UiPath »
Johanna Jancsó
Consulting Specialist at Goodwill Consulting
Technical support has been responsive and helpful.
Read full review of UiPath »
Miguel Angel Carballar Garrido
Intelligent Automation & Artificial Intelligence Product Manager at PepsiCo
Technical support is very good. The team responds to us very quickly.
Read full review of UiPath Process Mining »
Vaibhav Bakre
Managing Director at a tech services company
We have not used technical support.
Read full review of UiPath »
Prateek Agarwal
Manager at NISG
If there are any flags or issues related to a process, we can easily communicate with their customer services and...
Read full review of UiPath »
Camilo Gutierrez
RPA Leader and Business Analyst at Ecopetrol
We have reached out to technical support. We are in Columbia so sometimes there are slow responses because they don't...
Read full review of UiPath »
Brad Henderson
Supervisor Automation Development at ConocoPhillips
We've had a little bit of back and forth whenever we have an issue and some of the solutions we got back were pretty...
Read full review of UiPath »
Jay Brenn
Vice President, IT Analyst Robotic Process Automation at DA Davidson
The technical advisor is very good.
Read full review of UiPath »
G Mark Alarik
Continuous Improvement Project Manager at GM Alarik
UiPath's technical support is very responsive. The customer service desk is really good. I was impressed with how...
Read full review of UiPath Process Mining »
George-Bennett
VP Business Development at Ampliforce
We have a third party for support, and they are very good. They are very quick to support.
Read full review of UiPath »
Jorge Medina Carbonell
Robotic Process Automation Consultant at a tech services company
I would rate the technical support an eight out of ten. The reason for my rating is that I have been waiting since...
Read full review of UiPath »
Emilio Valle
PROGRAMMER at a financial services firm
Technical support is really great. We had various issues, including those involving other processes and problematic...
Read full review of UiPath Process Mining »
MilanBangoria
Senior Specialist Application Architecture and Developer at a tech services company
The support that we get from UiPath is one of the best. We are a direct channel partner for the product. Every time...
Read full review of UiPath »
Sofie Roer Hojgaard
Senior Automation Architect at Orsted
I have not had to use the customer support. The UiPath Academy is fine. I would like it if the videos were more...
Read full review of UiPath »
Ever Espinoza
Monitor Technology at Equifax Inc.
Customer support, in general, is pretty good. They are very responsive. We have one dedicated support person in New...
Read full review of UiPath »
Anonymous User
RPA Analyst at a tech services company
I have opened tickets with UiPath and they have helped me a lot in solving the issues. I have never had major issues...
Read full review of UiPath »
Anonymous User
Tech Project Manager at a financial services firm
In terms of technical support, from the perspective of tickets, et cetera, I would say they are pretty good. We've...
Read full review of UiPath »
Anonymous User
Application Developer at a financial services firm
The technical support is inconsistent, it can be good or bad, this depends on who you get connected to.
Read full review of UiPath »
Jason Mora
Business Analyst at a manufacturing company
Technical support has been good. I am happy with their response times. We have not used UiPath Academy RPA training....
Read full review of UiPath »
Anonymous User
User at a financial services firm
Very good, a very well-developed UiPath forum having a lot of helpful guys. The maximum waiting time for a response...
Read full review of UiPath »
Anonymous User
Business Analyst at a manufacturing company
UiPath has an active community but we've not really engaged with them very much. When we were in need of help, we...
Read full review of UiPath »
Anonymous User
Project Manager at a legal firm
The technical support is good although it can be further enhanced. By that I mean that it should have a faster...
Read full review of UiPath Process Mining »
Nancy Huff
Lead Process Analyst at ACT
We have not used UiPath technical support.
Read full review of UiPath »
Anonymous User
Senior RPA Developer at a marketing services firm
All the projects are having a specific date of delivery. Everything is running parallel as we also follow an Agile...
Read full review of UiPath »
Anonymous User
Sr. Solution Architect at a tech services company
Technical support is very useful.
Read full review of UiPath Process Mining »
Anonymous User
Associate Vice President at a tech services company
We have not used technical support too much, but when we have needed to use it they helped us with any issues. Their...
Read full review of UiPath Process Mining »
Anonymous User
Solution Architect at a engineering company
The technical support for this solution is pretty good. Whenever we had trouble they were always there.
Read full review of UiPath »
Anonymous User
User at a consultancy
My suggestion is to use the forums at https://forum.uipath.com/
Read full review of UiPath »

Review 1 of 30

Technical Support

No Data Available

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