Compare Heimdal vs SentinelOne

Heimdal

Based on 4 reviews.

SentinelOne

Based on 354 reviews.

Sample Customers

Heimdal Endpoint Security

Brother, Symbion, CPH West

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

Popular Solutions

Heimdal Email Security

0 reviews

Heimdal Endpoint Security

1 reviews

Heimdal Patch and Asset Management

1 reviews

SentinelOne Singularity Complete

115 reviews

SentinelOne Singularity Cloud Security

112 reviews

SentinelOne Singularity Identity

21 reviews

Top Industries

Computer Software Company

18%

Media Company

Financial Services Firm

Comms Service Provider

Computer Software Company

18%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
All our computers are locked for administrative purposes, so nobody can install anything. However, we provide freedom...
Read full review of Heimdal Privileged Access Management »
DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
My company colleagues and I use this antivirus solution. I am part of a company where I deploy solutions, and I also...
Read full review of Heimdal Endpoint Security »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
Our customers use the solution to manage endpoints.
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Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We primarily use the solution for email security and general email management.
Read full review of Heimdal Email Security »

Review 1 of 4

Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
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Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
As a company with 30,000 employees and 26,000 endpoints worldwide, we have diverse operational needs that SentinelOne...
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Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
Read full review of SentinelOne Vigilance »
Graham Peck
Data Security Manager at Leeds United FC

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Review 1 of 5

Customer Service

DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
Technical support is excellent. They respond immediately when we open a ticket, and as far as I know, they provide...
Read full review of Heimdal Privileged Access Management »
DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
The customer service is high-quality support, so I would rate it nine because I have spoken to them multiple times....
Read full review of Heimdal Endpoint Security »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We have not contacted technical support.
Read full review of Heimdal Email Security »

Review 1 of 3

DavidPerry
Director of Corporate Information Security at SGS & Co
The technical support is good.
Read full review of SentinelOne Singularity Identity »
AbhishekKumar18
Dev Sec Ops Engineer at Groww
As a mature organization, we expect a higher level of service from our technical support providers. Unfortunately,...
Read full review of SentinelOne Singularity Cloud Security »
Vikram Moole
Security and Compliance Manager at Bidgely
I rate SentinelOne Singularity Cloud Security support 10 out of 10. They're excellent. When we send an email, they...
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Jared Ochieng
Information Technology Security Specialist at infoark
I have not had any issues that I needed to talk to customer support about.
Read full review of SentinelOne Singularity Complete »
Mallappa Bagi
Security Analyst at R V college of Engineering
The tech support is really good. We get responses on time, as defined in the SLAs.
Read full review of SentinelOne Singularity Complete »
Sathvik Kallepalli
Cyber Defence Analyst at a media company
We regularly contact the technical support team about some UI glitches. We provide them with feedback on these...
Read full review of SentinelOne Singularity Cloud Security »
AJITHH G
Solution Engineer at AppSmart
The technical support is half and half. They offer good support but response time is slow. Sometimes, you have to...
Read full review of SentinelOne Singularity Complete »
Salman Aziz
Security Architect at a retailer
The support is excellent. As a strategic security partner they are a nine out of 10.
Read full review of SentinelOne Singularity Complete »
Jai Prakash Sharma
Vice President, Technology Operations at a tech company
I would rate their support a six out of ten because the issues that I had reported were not resolved. As a strategic...
Read full review of SentinelOne Singularity Complete »
OluwatoyeseAgoro
Information Security Engineer at Cybervergent
The support personnel always want to share links instead of joining sessions. Getting them on sessions that would...
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Rahul Kate
Co-Founder at First Defense WLL
Technical support is very good and helpful in getting results. The turnaround time for solving bugs or finding...
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Maxwell Essuman.
Country Manager at Platview Technologies
The technical support is good.
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Anonymous User
Chief Innovation Officer
We are happy with SentinelOne's technical support.
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Lindsay Mieth
CISO at a religious institution
Technical support has attended to our issues quickly and with a good sense of the need to communicate continually...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Director of Cybersecurity at a manufacturing company
Support is good. The support team is quick to respond and quick to resolve. We can't ask for anything more.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Works at a comms service provider
I've contacted technical support in the past. The quality is good. However, sometimes their staff don't know the...
Read full review of SentinelOne Singularity Cloud Security »
Akshay Kshirsagar
IT Engineer at ACC Ltd
The technical support is helpful.
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Eben Cotty
Principal Forensics Lead at Dotcom Security
The tech support is brilliant.
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Anonymous User
Cloud Security & Architecture Specialist at a insurance company
The technical support is good.
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Abuzer Khan
Network engineer at ACC Ltd
I would describe their support as neutral.
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Anonymous User
Cyber Security Administrator at a manufacturing company
Their support is great. Keith Fields and Mitch Milligan are always there. They have been super helpful. I knew Keith...
Read full review of SentinelOne Singularity Complete »
Gnanaprakash Masilamani
Head of Global Solutions at Arete Advisors
I rate SentinelOne support four out of 10. Their response is usually slow, even for priority one issues. They don't...
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reviewer09157131
Information Security Engineer II at a recreational facilities/services company
As I mentioned, I recently had a case because there were a lot of agents offline for a moment. Their support...
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Anonymous User
IT Architect at a tech services company
The technical support teams' response time was good but they were lacking a deep understanding of the different...
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Baltazar Santaella
Deputy CISO at The University of Texas at El Paso
Technical support is super. They are very helpful and relatively quick to respond. Sometimes they take a little bit...
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Anonymous User
Enterprise Security Director at a comms service provider
The support team is very collaborative. We have a dedicated account manager who is also a part of our support line....
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Roel Schreurs
System Engineer at Lyanthe
I have used their technical support and my experience with them has been very good. They are fast. They know what...
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Bernhard Brandel
CISO at Katholische Universität Eichstätt-Ingolstadt
I am highly satisfied with their technical support; it is truly excellent. I would rate it ten out of ten.
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Sakshi Chalke
IT Engineer at a manufacturing company
The technical support team is both responsive and efficient, promptly resolving our issues.
Read full review of SentinelOne Singularity Cloud Security »
Mgingpart67
Managing Partner at a tech services company
We have support from both vendor and distributor, and up to now, it has been satisfactory. The response has been very...
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Review 1 of 30

Technical Support

No Data Available

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