Compare Heimdal vs SentinelOne

Heimdal

Based on 4 reviews.

SentinelOne

Based on 400 reviews.

Sample Customers

Heimdal Endpoint Security

Brother, Symbion, CPH West

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

Popular Solutions

Heimdal Email Security

0 reviews

Heimdal Endpoint Security

1 reviews

Heimdal Patch and Asset Management

1 reviews

SentinelOne Singularity Complete

53 reviews

SentinelOne Singularity Cloud Security

96 reviews

SentinelOne Singularity Identity

8 reviews

Top Industries

Computer Software Company

12%

Comms Service Provider

Non Profit

University

Computer Software Company

13%

Financial Services Firm

11%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
All our computers are locked for administrative purposes, so nobody can install anything. However, we provide freedom...
Read full review of Heimdal Privileged Access Management »
DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
My company colleagues and I use this antivirus solution. I am part of a company where I deploy solutions, and I also...
Read full review of Heimdal Endpoint Security »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
Our customers use the solution to manage endpoints.
Read full review of Heimdal Patch and Asset Management »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We primarily use the solution for email security and general email management.
Read full review of Heimdal Email Security »

Review 1 of 4

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
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GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Akash Das Barman
Cyber Security Mentor and trainee at DataSpace Academy
My use case for the solution is scientific research involving legacy software on older OS versions for complex...
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Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
I am using SentinelOne Singularity AI SIEM as a customer only, and I have taken it very recently. I am using it to...
Read full review of SentinelOne Singularity AI SIEM »
Satyavijay Chavan
Information Security Engineer at DataVigilant Infotech
As an engineer, I'm using the solution for managing infrastructure and security posture management. It's primarily...
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Review 1 of 5

Customer Service

DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
The customer service is high-quality support, so I would rate it nine because I have spoken to them multiple times....
Read full review of Heimdal Endpoint Security »
DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
Technical support is excellent. They respond immediately when we open a ticket, and as far as I know, they provide...
Read full review of Heimdal Privileged Access Management »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We have not contacted technical support.
Read full review of Heimdal Email Security »

Review 1 of 3

Brian Drohan
Treasury Management at standard casualty company
I would rate the technical support of Singularity Platform as a six. The reason I rate it a six out of ten is because...
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Kandregula Sathvik
Security Engineer at a tech vendor
Experience with customer service and technical support has been primarily with tech support because, during the...
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Zack Moody
Domestic Security Alliance Council (DSAC) at KYOCERA AVX Components s.r.o.
The support teams speak various languages worldwide, which is beneficial for a multinational corporation like ours....
Read full review of SentinelOne Singularity Complete »
SimonThornton
Cyber Security Services Operations Manager at a aerospace/defense firm
They're excellent. I would rate them a five out of five.
Read full review of SentinelOne Singularity Complete »
Mathew Gonzalez
IT Support Specialist at a non-tech company
Their support has been fantastic. They are quick to respond. I've never had an issue with their support. What little...
Read full review of SentinelOne Singularity Cloud Security »
Ashish_Mishra
Senior Software Engineer at a consultancy
I rate the technical support an 8-9 out of 10.
Read full review of SentinelOne Singularity Cloud Security »
Adam Harling
Managing Director at NETITUDE
We do the implementation of the solution in-house.
Read full review of SentinelOne Singularity Complete »
RAJ BATTIN
Jr. Cloud Engineer at a construction company
The response time needs improvement.
Read full review of SentinelOne Singularity Cloud Security »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
The tech support from SentinelOne is great.
Read full review of Singularity Platform »
Laurie Reynolds
Threat and Vulnerability Manager at GBG Plc
My impression of SentinelOne as a strategic security partner is very positive. In terms of support, for a lot of...
Read full review of SentinelOne Singularity Complete »
Rashid Torrence
Principal Manager of Business Services at ATC Communications (Idaho)
Every time we have an issue, we get somebody who knows the product and can talk us through it. We can resolve issues...
Read full review of SentinelOne Singularity Complete »
Akash Das Barman
Cyber Security Mentor and trainee at DataSpace Academy
For technical support, I have not needed any technical support until now, so I cannot answer clearly. However, I hope...
Read full review of Singularity Platform »
Magdy Ali
Network & Security Section Head/Digital Transformation at a government
I would rate the customer service at an eight.
Read full review of SentinelOne Singularity Complete »
Sathvik Kallepalli
Cyber Defence Analyst at a media company
We regularly contact the technical support team about some UI glitches. We provide them with feedback on these...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Assistant System Engineer at a tech vendor
The technical support is good.
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Jessica Chastain
IT Director at a government
I have not contacted the SentinelOne Singularity Cloud technical support team.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Senior Systems Engineer at a tech services company
The product’s support team is excellent, especially the back-end support.
Read full review of SentinelOne Vigilance »
Rupesh Singh
Technical Team Lead at Alepo
The management is outsourced, and I find they are doing a very good job. We are satisfied with how we are able to get...
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Architect at a tech services company
The technical support teams' response time was good but they were lacking a deep understanding of the different...
Read full review of SentinelOne Singularity Cloud Security »
Maurice Singh
IT Solutions Specialist at a non-tech company
The technical support is generally good, but there are instances when they need to consult with the development team...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Global IT Security Administrator at a manufacturing company
Technical support is hit or miss. We have worked with some good agents and some less knowledgeable.
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Fabian Brandt
IT Security Consultant at Systemhaus for you GmbH
I would rate the technical support for SentinelOne Singularity Complete a nine.
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AnkitDubey
Admin at ACC Ltd
I have contacted SentinelOne's technical support team once, and they were very helpful. Their communication and...
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Anonymous User
Cloud Security Engineer at eSec Forte® Technologies
I have contacted them. We also have a Customer Success Manager whom we can contact via email. Whenever required, we...
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Anonymous User
Works at a comms service provider
I've contacted technical support in the past. The quality is good. However, sometimes their staff don't know the...
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Anonymous User
Chief Innovation Officer
We are happy with SentinelOne's technical support.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Software Developer at a tech services company
They have great technical support.
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Anonymous User
Principal Security Analyst at a tech services company
The technical support ticket for the issue we had with getting the agent installed in our PBS image took almost a...
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Marc McGrath
Chief Information Officer at a tech services company
We have not had any incidents where we have had to contact them for an emergency. There were no ransomware outbreaks...
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Anonymous User
Engineer II, Enterprise Client Support at a media company
Customer service and our TAM are both very good. They are responsive and have never been unable to answer a question...
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Review 1 of 30

Technical Support

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