Compare GitLab vs Sonatype

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Sonatype Repository Firewall

EDF, Tomitribe, Crosskey, Blackboard, Travel audience

Sonatype Lifecycle

Genome.One, Blackboard, Crediterform, Crosskey, Intuit, Progress Software, Qualys, Liberty Mutual Insurance

Popular Solutions

GitLab

22 reviews

Sonatype Lifecycle

12 reviews

Sonatype Nexus Repository

3 reviews

Sonatype Repository Firewall

1 reviews

Top Industries

Educational Organization

15%

Financial Services Firm

13%

Computer Software Company

12%

Government

Financial Services Firm

28%

Computer Software Company

14%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rohit Kesharwani
Manager, Engineering at 7-Eleven
We use GitLab ( /products/gitlab-reviews ) for deploying our applications into different environments. It serves as...
Read full review of GitLab »

Review 1 of 1

SrinathKuppannan2
Integration Manager at CommScope
I work for a service-based company where we develop solutions based on customer requirements. That server was...
Read full review of Sonatype Lifecycle »
CuneytGurses
DevOps Engineer at Sonne Technology, Inc.
Our primary tool is Sonatype Nexus Repository Manager. We use it for NPM, Maven, and Docker repositories....
Read full review of Sonatype Nexus Repository »
Jay-Kim
CEO at VIVANS
Many companies, including ours, use Nexus Repository due to concerns about malware and critical vulnerabilities....
Read full review of Sonatype Repository Firewall »
AbhilashJain
DevOps engineer at a tech vendor
Whenever we have builds, we upload our builds or artifacts to Sonatype Container (...
Read full review of Sonatype Container »

Review 1 of 4

Customer Service

Sarfaraz Khan
Senior Application Developer at IBM
I did not have the opportunity to engage with GitLab's technical support as I did not encounter any issues requiring...
Read full review of GitLab »
BalakrishnanS
Engeener at Dell EMC
Support is good.
Read full review of GitLab »
Cuneyt-Gurses
Director of Cloud Solution Group at DTech Cloud Corporation
The tool's technical support is great.
Read full review of GitLab »
Alexandru Zeevleanu
DevOps Team Lead at a tech services company
I have not used the support from GitLab.
Read full review of GitLab »
Corné den Hollander
Product Owner at a financial services firm
My current experience is with the hosted instance of GitLab. So, there's a company in between. Before that, I've been...
Read full review of GitLab »
Saurav Krishna
Data Engineering and AI Intern at .3Lines Venture Capital
I haven't reached out to them yet.
Read full review of GitLab »
Ali Toksoy
General Manager at Ekinoks Software
We don't need technical support. Our IT team has handled all the issues and therefore we don't need any additional...
Read full review of GitLab »
Rohit Kesharwani
Manager, Engineering at 7-Eleven
GitLab's support is very helpful. They utilize a severity and priority ticket system, with corresponding SLAs, to...
Read full review of GitLab »
Jay_Kim
Chief Technology Officer at OSC Korea
The solution's technical support is good. I rate the technical support a ten out of ten. Only the initial...
Read full review of GitLab »
Udaysimha Nerella
Specialist Data Analysis vehicle safety at Cubeware
We didn't use the technical support for GitLab because there are specific people within our organization that we can...
Read full review of GitLab »
MohamedElazzouzi
Manager de production SI technique et corporate at inwi
We don't contact support. GitLab has such a huge community that you can easily find a solution in the forums.
Read full review of GitLab »
Jagadeeswara Reddy
Senior Solutions Architect at a computer software company
One of my colleagues got in touch with them, and his response was that their technical support was not that great....
Read full review of GitLab »
Nor EL MALKI
Project Manager at Leyton & Associés, SAS
I have not used the support from GitLab.
Read full review of GitLab »
Andrea PICCININI
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
We use a partner, and they are very competent. We have not had the need to open a support ticket directly with GitLab.
Read full review of GitLab »
SwapnilBorude
Co-Founder at Fineshift Software Pvt Ltd
Customer service and support are good.
Read full review of GitLab »
Andrew Schetinin
Chief Technology Officer at Acclym
We have contacted support in a couple of situations, and they were responsive and okay.
Read full review of GitLab »
Gizem Mercan
Cloud Architect at a manufacturing company
For any technical issues, we have our infrastructure team. They have some experience with this product. Currently, we...
Read full review of GitLab »
RameshP
System and Storage Engineer at Harsco Corporation
Technical support depends on licensing. We haven't reached out that frequently because it is stable and we don't see...
Read full review of GitLab »
Anonymous User
Performance Test Line manager at a tech vendor
I have not used the support from GitLab.
Read full review of GitLab »
Anonymous User
Works at a real estate/law firm
We have been doing okay on our own. We are able to find support inside our company.
Read full review of GitLab »
Anonymous User
IT Manager at a tech company
Technical support from GitLab has been satisfactory. I have had meetings where they taught me, explained things, and...
Read full review of GitLab »
Anonymous User
Partenaire, CEO at a tech services company
We have not used GitLab technical support because as of now, we haven't needed it yet.
Read full review of GitLab »
Anonymous User
Product Development Team Lead R&D at a tech vendor
We have never needed to contact customer support. Whenever we had an issue, all the help we needed for a solution is...
Read full review of GitLab »
Javier Orellana
SCRUM Master at a retailer
I've never used technical support. I can't speak to how helpful they are.
Read full review of GitLab »
Shrey Gupta
Director Technology at a tech vendor
We had some GitLab integrations and needed some assistance. We received pretty good support.
Read full review of GitLab »
Anonymous User
Software QA Test Engineer at a tech services company
Technical support is good.
Read full review of GitLab »
Boulat_Ashimov
IT Processes Methodologist at Gysan Gmart
Technical support has mostly been good.
Read full review of GitLab »
Anonymous User
Solution Architect at a tech services company
I have never used Gitlab's support.
Read full review of GitLab »
Anonymous User
Tool Manager at a computer software company
We are using the open-source free version. So, we don't have support. We are looking to buy the intermediate version...
Read full review of GitLab »
Cldengin57
Cloud Engineer at a transportation company
As the solution is open-source, there isn't any particular support subscription. There's a community, which is...
Read full review of GitLab »

Review 1 of 30

Finto Thomas
Information Security Program Preparer / Architect at Alef Education
When it comes to cultural adoption, when we put something new in the DevOps pipeline, the positive side is that we...
Read full review of Sonatype Lifecycle »
Finto Thomas
Information Security Program Preparer / Architect at Alef Education
The technical support is good because we have a success manager allocated to us. So we usually go to the success...
Read full review of Sonatype Lifecycle »
SrinathKuppannan2
Integration Manager at CommScope
The support was good. However, getting the right resources for specific activities is a problem. Once an issue is...
Read full review of Sonatype Lifecycle »
Ashish Shukla
Global Treasurer at Genpact
I think we posted one or two queries on the development side, but the response was not that great. This may be due to...
Read full review of Sonatype Repository Firewall »
Yogesh Shetty
Senior Information Technology Specialist at a financial services firm
I talk to Camden from Sydney, and he's been helpful. I've never had any issues with him. Amar has been a very good...
Read full review of Sonatype Nexus Repository »
Austin Bradley
Enterprise Infrastrcture Architect at Qrypt
Technical support has been great. I've never had any problems. When I do have an issue, sometimes I'll email Derek or...
Read full review of Sonatype Lifecycle »
Ryan Carrie
Security Analyst at a computer software company
The technical support is fantastic. I reached out with a suspected false negative and had a response within hours,...
Read full review of Sonatype Lifecycle »
ColinStandish
Project Manager at a recreational facilities/services company
Technical support is not perfect, but quite good. On a scale of one to ten, it's a seven or eight. They're generally...
Read full review of Sonatype Nexus Repository »
Anonymous User
IT Security Manager at a insurance company
This technical support is very good and extremely quick. I have had two or three support cases and none of them took...
Read full review of Sonatype Lifecycle »
AbhilashJain
DevOps engineer at a tech vendor
Technical support from Sonatype is not much needed. I had a problem once while creating a repository when the...
Read full review of Sonatype Container »
Goutham Kumar
Principal DevSecOPs at a computer software company
The technical support is good. I would rate them as eight out of ten. They are helpful when we raise any tickets.
Read full review of Sonatype Lifecycle »
Anonymous User
Lead Member Of Technical Staff at a tech vendor
The customer support could be improved. Their response time is quite slow and it can take a long time to deploy new...
Read full review of Sonatype Lifecycle »
Katrin Schenker
Software Engineer at a manufacturing company
An evaluation of Sonatype's technical support is more a question for our infrastructure team. We did have some...
Read full review of Sonatype Lifecycle »
Anonymous User
Technical Manager at a financial services firm
Sonatype support is quite responsive. When we needed something, we could reach out and set up a meeting. They provide...
Read full review of Sonatype Lifecycle »
Anonymous User
Section Chief at a government
We've just been using Sonatype Nexus Lifecycle, so we can't evaluate its technical support for now.
Read full review of Sonatype Lifecycle »
Charles Chani
DevSecOps at a financial services firm
Technical support is very good and the model that Sonatype has taken is that it is a product company, it is not a...
Read full review of Sonatype Lifecycle »
Anonymous User
Security DevOps Engineer at a legal firm
The technical support is adequate, but I did experience a frustrating issue once. They could benefit from a dedicated...
Read full review of Sonatype Lifecycle »
ConfigManag73548
Configuration Manager at a wellness & fitness company
We haven't had an instance where we needed to call tech support. There haven't been issues to the extent that we...
Read full review of Sonatype Lifecycle »
Anonymous User
Senior Big Data Engineer - Machine Learning and Sentiment Analysis at a healthcare company
I did not use technical support.
Read full review of Sonatype Nexus Repository »
Anonymous User
Enterprise Application Security Analyst at a comms service provider
Their tech support is pretty good. I only know of one or two instances where the gentleman in our company who does...
Read full review of Sonatype Lifecycle »
Carlos Leão
Analista De Sistemas at Dataprev
We use Sonatype Lifecycle in its open-source software edition, so we do not have experience with their customer...
Read full review of Sonatype Lifecycle »
Vincenzo Fioravanti
Software analyst at a financial services firm
The technical support is good.
Read full review of Sonatype Lifecycle »
EdwinKwan
Security Team Lead at Tyro Payments Ltd
Their technical support has been pretty good. They're based in the US and the turnaround time tends to be overnight....
Read full review of Sonatype Lifecycle »
Anonymous User
Computer Architecture Specialist at a energy/utilities company
My experience with their technical support has been good, overall. The problem for us is that we work in a different...
Read full review of Sonatype Lifecycle »
Jay-Kim
CEO at VIVANS
The customer service is fantastic. They provide the required responses and relevant support, which is the biggest...
Read full review of Sonatype Repository Firewall »
Sebastian Lawrence
Solutions Delivery Lead at a financial services firm
The technical support is fantastic. The few times when we have asked for help, their answers were immediate and to...
Read full review of Sonatype Lifecycle »
Christophe Arnaud
Engineering Manager at a tech vendor
Technical support is very efficient. All the answers are provided very efficiently and very quickly. I have the...
Read full review of Sonatype Nexus Repository »
Andy Cox
Product Strategy Group Director at Civica
The technical support is generally good. A couple of years ago there were some things that had been logged and that...
Read full review of Sonatype Lifecycle »
Anonymous User
Architect at a consultancy
Sonatype's technical support is excellent: Very fast response time, they're very knowledgeable. They know exactly...
Read full review of Sonatype Nexus Repository »
ManojKumar9
Systems Analyst at Thrivent Financial for Lutherans
It's easy to solve issues and their support team is very helpful when I need help. They are able to give us solutions...
Read full review of Sonatype Lifecycle »

Review 1 of 30

Technical Support

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