Compare GitLab vs Sonatype

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Sonatype Repository Firewall

EDF, Tomitribe, Crosskey, Blackboard, Travel audience

Sonatype Lifecycle

Genome.One, Blackboard, Crediterform, Crosskey, Intuit, Progress Software, Qualys, Liberty Mutual Insurance

Popular Solutions

GitLab

23 reviews

GitLab Premium

1 reviews

Sonatype Lifecycle

12 reviews

Sonatype Nexus Repository

3 reviews

Sonatype Repository Firewall

1 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

13%

Government

11%

Manufacturing Company

11%

Financial Services Firm

27%

Computer Software Company

13%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rohit Kesharwani
Manager, Engineering at 7-Eleven
We use GitLab ( /products/gitlab-reviews ) for deploying our applications into different environments. It serves as...
Read full review of GitLab »
Andrew Yap
Channel Partner and Professional Services at Fotia Solutions Sdn Bhd

Read full review of GitLab Premium »

Review 1 of 2

CuneytGurses
DevOps Engineer at Sonne Technology, Inc.
Our primary tool is Sonatype Nexus Repository Manager. We use it for NPM, Maven, and Docker repositories....
Read full review of Sonatype Nexus Repository »
Goutham Kumar
Principal DevSecOPs at a computer software company
We use Sonatype Lifecycle for scanning our SCA product, software composition analysis. It is a category of product we...
Read full review of Sonatype Lifecycle »
Jay-Kim
CEO at VIVANS
Many companies, including ours, use Nexus Repository due to concerns about malware and critical vulnerabilities....
Read full review of Sonatype Repository Firewall »
AbhilashJain
DevOps engineer at a tech vendor
Whenever we have builds, we upload our builds or artifacts to Sonatype Container (...
Read full review of Sonatype Container »

Review 1 of 4

Customer Service

Corné den Hollander
Product Owner at a financial services firm
My current experience is with the hosted instance of GitLab. So, there's a company in between. Before that, I've been...
Read full review of GitLab »
Vishnu Ramachandra
Security Engineer at Suraksha
The solution's technical support is pretty good. If you go on Stack Overflow platform, you can find technical support...
Read full review of GitLab »
RameshL
Chief Executive Officer at a tech services company
We have experience with GitLab support and we found the service to be good. There is not much of a lag in terms of...
Read full review of GitLab »
Mikhael Ibrahim
Platform Engineer & Manager at a computer software company
I have interacted with architects for some advice during the implementation, and they were prompt in their response....
Read full review of GitLab »
MohamedElazzouzi
Manager de production SI technique et corporate at inwi
We don't contact support. GitLab has such a huge community that you can easily find a solution in the forums.
Read full review of GitLab »
Ali Toksoy
General Manager at Ekinoks Software
We don't need technical support. Our IT team has handled all the issues and therefore we don't need any additional...
Read full review of GitLab »
Zeeshan Rauf
Software Engineer at OZ
I have not had contact with technical support. Rather, I relied on the other developers for assistance.
Read full review of GitLab »
Saurav Krishna
Data Engineering and AI Intern at .3Lines Venture Capital
I haven't reached out to them yet.
Read full review of GitLab »
Gaurav Chandel
AWS DevOps/ Site Reliability Engineer at Tata Consultancy
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly. Occasionally,...
Read full review of GitLab »
Nakul Kundaliya
Technical Lead Developer at Mayora Infotech
I rate the support from GitLab a four out of five.
Read full review of GitLab »
Alexandru Zeevleanu
DevOps Team Lead at a tech services company
I have not used the support from GitLab.
Read full review of GitLab »
Javad_Talebi
Cloud architect at Vodafone
I've never requested the assistance of technical support.
Read full review of GitLab »
Syed Mustafa Imam
DevOps Engineer at NayaPay
Their support is good.
Read full review of GitLab »
Kumara Swamy
Software Development Engineer in Test at a tech services company
We use the support when we are doing integration. We have a blog where we can open a ticket and receive support.
Read full review of GitLab »
Anonymous User
Product Development Team Lead R&D at a tech vendor
We have never needed to contact customer support. Whenever we had an issue, all the help we needed for a solution is...
Read full review of GitLab »
Anonymous User
Solution Architect at a tech services company
I have never used Gitlab's support.
Read full review of GitLab »
Duy Chu
DevOps manager at a engineering company
I've had support from forums like Stack Overflow when needed. In my experience, GitLab integrates well with...
Read full review of GitLab »
Anonymous User
Tool Manager at a computer software company
We are using the open-source free version. So, we don't have support. We are looking to buy the intermediate version...
Read full review of GitLab »
Andrew Yap
Channel Partner and Professional Services at Fotia Solutions Sdn Bhd
I have had the opportunity to talk with technical support for some issues, and they were quick to respond.
Read full review of GitLab Premium »
Onur Aktuğ
Software Test Manager at ASELSAN
We do not have any direct technical support from GitLab. We ask questions to our IT department, and they may seek...
Read full review of GitLab »
Boulat_Ashimov
IT Processes Methodologist at Gysan Gmart
Technical support has mostly been good.
Read full review of GitLab »
Anton Makarevich
DevOps/Cloud Lead at a comms service provider
Their customer service is very helpful. They're really good. I communicate with tons of different support clients and...
Read full review of GitLab »
AK13
DevOps Engineer at a insurance company
Technical support is very quick. I raised two tickets and and they followed up regularly which was great.
Read full review of GitLab »
Zulham Ertanto
Web developer at Ertanto
We used a lot of technical support for standard settings.
Read full review of GitLab »
Shrey Gupta
Director Technology at a tech vendor
We had some GitLab integrations and needed some assistance. We received pretty good support.
Read full review of GitLab »
KulbhushanMayer
Co Founder and Technical Architect at Think NYX Technologies LLP
The technical support is good, but it is available with paid solutions only. So we have to rely on their...
Read full review of GitLab »
Anonymous User
Software Designer at a tech vendor
We have an internal administrator if we need help with the solution, I have not contacted GitLab for support.
Read full review of GitLab »
Anonymous User
Head Of Software Engineering at a financial services firm
We've never needed to contact GitLab for technical support. I can't speak to the level of service their in-house team...
Read full review of GitLab »
Prabu T
Senior Project Manager at Wipro Limited
The support is very good.
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Anonymous User
Cloud Engineer at a retailer
I was satisfied with the support.
Read full review of GitLab »

Review 1 of 30

Maurizio Garofalo
Senior manager at a consultancy
We've contacted support in the past during the integration of Fortify. Support is quite proactive. We have periodical...
Read full review of Sonatype Lifecycle »
Axel Niering
Software Architect Sales Systems at SV Informatik GmbH
The customer service and support are good because if there are some problems, we can open a ticket there. And...
Read full review of Sonatype Nexus Repository »
Finto Thomas
Information Security Program Preparer / Architect at Alef Education
The technical support is good because we have a success manager allocated to us. So we usually go to the success...
Read full review of Sonatype Lifecycle »
Joseph_Lim
Principal Engineer at Interos Solutions, Inc.
We haven't needed to use technical support.
Read full review of Sonatype Nexus Repository »
Finto Thomas
Information Security Program Preparer / Architect at Alef Education
When it comes to cultural adoption, when we put something new in the DevOps pipeline, the positive side is that we...
Read full review of Sonatype Lifecycle »
Ashish Shukla
Global Treasurer at Genpact
I think we posted one or two queries on the development side, but the response was not that great. This may be due to...
Read full review of Sonatype Repository Firewall »
Hagen Rahn
Senior Software Engineer at Systema GmbH
Technical support is very prompt. If we have a question we get the answer within a few hours. Within less than two...
Read full review of Sonatype Nexus Repository »
Kulbhushan Mayer
DevOps Practitioner at a recreational facilities/services company
Technical support is effective.
Read full review of Sonatype Nexus Repository »
EdwinKwan
Security Team Lead at Tyro Payments Ltd
Their technical support has been pretty good. They're based in the US and the turnaround time tends to be overnight....
Read full review of Sonatype Lifecycle »
Sebastian Lawrence
Solutions Delivery Lead at a financial services firm
The technical support is fantastic. The few times when we have asked for help, their answers were immediate and to...
Read full review of Sonatype Lifecycle »
Anonymous User
Java Development Manager at a government
Technical support has been really prompt.
Read full review of Sonatype Lifecycle »
Scott Hibbard
DevOps Engineer at Guardhat
We've used Sonatype's technical support a few times. We had some issues, and I think we might still have some issues,...
Read full review of Sonatype Lifecycle »
Anonymous User
Architect at a consultancy
Sonatype's technical support is excellent: Very fast response time, they're very knowledgeable. They know exactly...
Read full review of Sonatype Nexus Repository »
Anonymous User
Technical Consultant at a computer software company
I rate the technical support from Sonatype Nexus Lifecycle a six out of ten.
Read full review of Sonatype Lifecycle »
Anonymous User
Senior Application Architect at a financial services firm
There were a couple of issues that we needed help with, that we raised with Nexus customer care, but the response was...
Read full review of Sonatype Nexus Repository »
Katrin Schenker
Software Engineer at a manufacturing company
An evaluation of Sonatype's technical support is more a question for our infrastructure team. We did have some...
Read full review of Sonatype Lifecycle »
Anonymous User
Application Development Manager at a financial services firm
I haven't opened a support ticket yet.
Read full review of Sonatype Lifecycle »
Charles Chani
DevSecOps at a financial services firm
Technical support is very good and the model that Sonatype has taken is that it is a product company, it is not a...
Read full review of Sonatype Lifecycle »
Anonymous User
Technical Manager at a financial services firm
Sonatype support is quite responsive. When we needed something, we could reach out and set up a meeting. They provide...
Read full review of Sonatype Lifecycle »
Russell Webster
VP and Sr. Manager at a financial services firm
Tech support is really available and very helpful.
Read full review of Sonatype Lifecycle »
Anonymous User
Enterprise Application Security Analyst at a comms service provider
Their tech support is pretty good. I only know of one or two instances where the gentleman in our company who does...
Read full review of Sonatype Lifecycle »
Anonymous User
Security DevOps Engineer at a legal firm
The technical support is adequate, but I did experience a frustrating issue once. They could benefit from a dedicated...
Read full review of Sonatype Lifecycle »
Anonymous User
Cyber Security & Integration Individual Contributor at a aerospace/defense firm
Technical support is excellent. If you have a support license, which we do, it's very good. They are extremely...
Read full review of Sonatype Nexus Repository »
Anthony Evans
Chief, Enterprise Automated Deployment (EAD) Branch at a government
Tech support is fine, they're very responsive.
Read full review of Sonatype Nexus Repository »
Andy Cox
Product Strategy Group Director at Civica
The technical support is generally good. A couple of years ago there were some things that had been logged and that...
Read full review of Sonatype Lifecycle »
AbhilashJain
DevOps engineer at a tech vendor
Technical support from Sonatype is not much needed. I had a problem once while creating a repository when the...
Read full review of Sonatype Container »
Anonymous User
Senior Big Data Engineer - Machine Learning and Sentiment Analysis at a healthcare company
I did not use technical support.
Read full review of Sonatype Nexus Repository »
Amal Alshehri
Sr cyber analyst at a energy/utilities company
I am very satisfied with their support. They are very nice people, and they are very helpful. I would rate their...
Read full review of Sonatype Lifecycle »
Michael Esmeraldo
Sr. Enterprise Architect at MIB Group, Inc.
We talk with John Burke, our rep at Sonatype. He was originally our sales rep and now he's their regional sales...
Read full review of Sonatype Lifecycle »
Anonymous User
Vice President, Cybersecurity at a financial services firm
We have a weekly call with their technical support team. Their service has improved dramatically since they allocated...
Read full review of Sonatype Lifecycle »

Review 1 of 30

Technical Support

No Data Available

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