Compare GFI vs OPSWAT

GFI

Based on 95 reviews.

OPSWAT

Based on 34 reviews.

Sample Customers

Popular Solutions

2 reviews

1 reviews

1 reviews

21 reviews

MetaDefender Storage Security

4 reviews

MetaDefender Email Gateway Security

0 reviews

Top Industries

Outsourcing Company

13%

Comms Service Provider

10%

Manufacturing Company

10%

Construction Company

11%

Manufacturing Company

Financial Services Firm

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at Asbis Mediteranean
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at Satcom Infotech
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Michael Livingston
IT Director at Thomas George Associates Ltd
We use it for sending outgoing faxes.
Read full review of GFI FaxMaker »

Review 1 of 5

Ravi Raushan Singh
Senior Infra Architect at a educational organization
In my organization, I use MetaDefender for scanning incoming and outgoing files for any malicious content, and if any...
Read full review of MetaDefender »
Lhami Bilici
Cyber Security Engineer at NSC BİLİŞİM HİZMETLERİ TİC LTD ŞTİ
MetaDefender Storage Security is mainly used for securing data storage systems, especially in scenarios where...
Read full review of MetaDefender Storage Security »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
MetaDefender Drive's main use case is to scan endpoints for threats with multi-scanning and vulnerability detection...
Read full review of MetaDefender Drive »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
There are multiple use cases for MetaDefender Endpoint. The main one is a compliance check and system compliance...
Read full review of MetaDefender Endpoint »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The clients are using the product for secure file exchange between the internal organization as well as to external...
Read full review of MetaDefender Managed File Transfer (MFT) »

Review 1 of 5

Customer Service

Ted Mbugua
Security Manager at a tech services company
The support from GFI LanGuard has been good.
Read full review of GFI LanGuard »
David Schneiderlin
Co-Owner at Infowa
I have contacted the support team by email. The team's answers are good. They answer quickly.
Read full review of KerioControl »
Timur Assembayev
Network Specialist at Wattum
I have not had the need to use the support from KerioControl because I have found all the answers to my questions...
Read full review of KerioControl »
BrianCook
Executive Vice President & Chief Information Security Officer at Unified Technology Solutions
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Anuradha Buluwala
Head of Technical at Connex Information Technologies Pvt Ltd
The support has been responsive in my experience.
Read full review of GFI LanGuard »
Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
We've been talking to them about the content filtering issue. The ticket was escalated, but we had to wait for two...
Read full review of KerioControl »
AliAmini
IT Consultant at ArioRasaneh
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
Frank Raasveld
Owner at Fr@nkonnections
In every software, sometimes there are problems. One of the strong things about Kerio was the support knowledge and...
Read full review of KerioControl »
Jaroslav Jašek
IT manager at ABITec s.r.o.
My experience with the solutions technical support is fine but they could be faster in responding.
Read full review of KerioControl »
Jay Greiner
Head of IT at Glorious Way Church
I've only had to use technical support once and it was on a VPN. They updated the VPN protocol and I had a question...
Read full review of KerioControl »
Kombo Nyashanu
MD at Comsque
The support is fine. The response time can improve.
Read full review of KerioControl »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
Support is free and is part of the license. We get support through the partners. They are quick and responsive.
Read full review of KerioControl »
Anonymous User
Senior Sales Technician at a tech services company
I have never used their technical support.
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
The technical support is good as a reseller. We have direct connection with the technical support, we can send them...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
Chris Bristow
Account Manager (Technical) at Redfortress Ltd
I've never used their technical support.
Read full review of KerioControl »
Anonymous User
CEO at a computer software company
GFI's technical support is improving but at the very beginning, it was very bad. There was no way to contact them....
Read full review of KerioControl »
Freddie Lewis
Solutions Architect at Clockwork Solutions
I used support once or twice when I hit the first license ceiling. I did log a support ticket in. They were fine....
Read full review of KerioControl »
MarcoVivaldelli
IT Director CEO at MARVIV SRLS
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
Andy Dibble
IT Manager at Flare Technologies
Technical support is pretty good. They're quick to respond. You get an answer straight away, although it might not be...
Read full review of KerioControl »
Anonymous User
Senior Network Administrator at a tech vendor
We use the technical support. The support is good for GFI and its products.
Read full review of GFI FaxMaker »
Anonymous User
IT Director at a comms service provider
The technical support is good.
Read full review of KerioControl »
Eugene Hacker
Director of Network Services at a university
I talked to them before about the issue of data not being available. They talked me through going in and just...
Read full review of Exinda »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
I rarely encounter problems, but when I do, I post a support ticket on the website and they reply very quickly.
Read full review of KerioConnect »
AliKia
Research And Development Manager at MFP
I don't use technical support because KerioControl is very easy to use.
Read full review of KerioControl »
Anonymous User
Freelance IT Specialist at a computer software company
I haven't contacted technical support in the past, to be honest. I'm the kind of person that I would rather look...
Read full review of KerioControl »
Robert Allino
Owner at L3GNL LLC
I haven't used GFI, but back when Kerio had it, they were very good. They were very responsive. A lot of times you...
Read full review of KerioControl »
Anonymous User
IT Infrastucture - Cloud Admin at Primary S.A.
Here in Argentina they are terrible, as they will not answer emails and will not reurn the phone calls. Otherwise...
Read full review of KerioControl »

Review 1 of 30

Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The technical support from the vendor is good.
Read full review of MetaDefender Endpoint »
Ravi Raushan Singh
Senior Infra Architect at a educational organization
Customer support was good; we faced issues a few times and they were able to assist us within an hour,...
Read full review of MetaDefender »
Rajkumar Gupta
Manager, Ibms Projects Operations & Corporate Information Technology at Yotta Infrastructure Solutions LLP
The customer support is good.
Read full review of MetaDefender »
Lhami Bilici
Cyber Security Engineer at NSC BİLİŞİM HİZMETLERİ TİC LTD ŞTİ
The customer support for MetaDefender Storage Security is well regarded. Many users appreciate the responsiveness and...
Read full review of MetaDefender Storage Security »
Islam Hamada
Network Security Engineer at EMAK For Integrated solutions
I evaluate customer service and technical support as good, as they respond in a timely manner.
Read full review of MetaDefender »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
Opswat's support and engineering team deserve excellent marks, with a rating of ten points.
Read full review of MetaDefender Drive »
Denis Burnaev
Infrastructure Securiy & Cyber Engineer at El Al
I do not often communicate with the technical support of MetaDefender, only with the integration team. I am happy...
Read full review of MetaDefender »
Sandeep Parmar
Back End Software Engineer
I have not had to reach out to MetaDefender for customer support.
Read full review of MetaDefender »
Alex Nigai
Integration Technician at danet
When I need help, I reach out first by trying to find information in the documentation. If I cannot find that, I go...
Read full review of MetaDefender »
Kevin-Liu
Information Security Consultant at a tech vendor
Customer support is great. I have worked with the Vietnam team quite a few times, and they are always very active,...
Read full review of MetaDefender »
Pradeep Dubey
Solution Architect at Tata Consultancy Services
Customer service has not been contacted yet because it is a quite stable environment and a stable platform....
Read full review of MetaDefender »
DineshKumar31
Packaged Application Development Team Lead at Accenture
I would rate technical support as a nine out of ten.
Read full review of MetaDefender »
Paul Mhiripiri
Networks And Infrastructure Manager at a financial services firm
I have not contacted technical support, though I thought I might need assistance fine-tuning my policy. When...
Read full review of MetaDefender »
Seguntaiwo Tao
Cybersecurity Professional at a tech vendor
Customer support is very responsive, reaching out to me back in less than ten minutes during their work hours. There...
Read full review of MetaDefender »
Aaron Alornyenu
Mr at a financial services firm
The technical support team responds quickly.
Read full review of MetaDefender Email Gateway Security »
Salbu Kumar
Manager at Cyvogenix
Support for MetaDefender is very responsive, though sometimes complex issues take time to resolve.
Read full review of MetaDefender »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Their customer support is outstanding. Whenever we raise any support case, they provide complete structural...
Read full review of MetaDefender »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
For technical support, I would give it 10 out of 10 points. Support is excellent.
Read full review of MetaDefender Managed File Transfer (MFT) »
Eido Ben Noun
Cyber Security Architect at Diffiesec
I have contacted the technical support of OPSWAT. The quality of answers from support has been very good most of the...
Read full review of MetaDefender »
JaiminDalwadi
Delivery Lead at altisec
The support is excellent; engineers are available as and when support is required. The rating for support would be...
Read full review of MetaAccess »
RamonMedina
Senior Information Systems Engineer at Liberty Pumps, Inc.
In the beginning, I might have contacted technical support, and I recall them being pretty responsive.
Read full review of MetaDefender Email Gateway Security »
Anonymous User
Co Founder / CEO at a tech company
The technical support is good.
Read full review of MetaDefender Email Gateway Security »
JaiminDalwadi
Delivery Lead at altisec
MetaDefender Storage Security provides awesome technical support from OPSWAT. I would like to give 10 points for...
Read full review of MetaDefender Storage Security »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Customer support for MetaDefender Storage Security is excellent, as we work closely with Customer Service Managers,...
Read full review of MetaDefender Storage Security »
JaiminDalwadi
Delivery Lead at altisec
Support is excellent. Technical support from OPSWAT is excellent.
Read full review of MetaDefender »
Macky Balangue
Project Engineer at i-Secure Networks & Business Solutions Inc.
The technical support can be rated at 9.5 from one to 10, with 10 being the best.
Read full review of MetaDefender »
Anonymous User
Cyber Security Engineer at a security firm
We work with the support team on a daily and weekly basis.
Read full review of OPSWAT Filescan Sandbox »
Anonymous User
Cyber Security Specialist at a insurance company
The support is good, really responsive. They usually respond within two hours or less, and we fix issues in about two...
Read full review of MetaDefender »
Rishav Kumar
Senior Cybersecurity Analyst at a tech services company
Customer support for MetaDefender Storage Security is good, though my requests have been regarding license...
Read full review of MetaDefender Storage Security »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Customer support from Opswat is commendable. Their customer service team, distribution team, and regional sales...
Read full review of MetaDefender »

Review 1 of 30

Technical Support

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