Compare Freshworks vs Serpstat

Freshworks

Based on 104 reviews.

Serpstat

Based on 5 reviews.

Sample Customers

Popular Solutions

15 reviews

11 reviews

5 reviews

0 reviews

Top Industries

Construction Company

14%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
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JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
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Arjun Bn
Business Development Manager at a consultancy
My main use case for Freshsales is the Sales Sequence feature, which automates the time-consuming process of sending...
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Review 1 of 3

Anonymous User
PPC Senior at a marketing services firm

Read full review of Serpstat »

Review 1 of 1

Customer Service

Cristina Neri
Sales Manager Managed Services and Digital Solutions at Alosys Communications
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
Raja Farrar
IT Service Delivery Manager at Symposiam
I have seen a favorable return on investment resulting from Freshservice. Time savings are evident with MTTR reduced...
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Sonu Thomas
Operations Manager at Cognitive Global
I would rate Freshworks support an eight on a scale from zero to ten.
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JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
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Ashutosh Jha
Project Engineer at IT Solution
I have not used customer support often, but the customer support is good. I have tried it one or two times.
Read full review of Freshdesk »
Dedy Mulyadi
General Manager - Head of IT and Security at Centratama Group
Support is quite good.
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ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
Technical support is excellent. It's one of the best support providers I've ever worked with.
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SujayRao
Senior Manager, Customer Value & Innovation at CoinDCX
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
Read full review of Freshdesk »
Mark Freemantle
Head of PMO at University of Utah Hospital
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
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Eslam Adel
Senior IT Service Delivery Specialist at Toshiba elaraby egypt
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
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Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
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Parth Sudra
Solutions Architect at SHI India
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
Read full review of Freshdesk »
Anonymous User
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
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Anonymous User
Sr cloud engineer at a tech vendor
The customer support for Freshdesk Omni is good.
Read full review of Freshdesk Omni »
Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
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Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
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Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
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Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
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Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
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Anonymous User
Application Manager at a retailer
There is no direct contact number to reach a designated person. We need to call their tech support and deal with a...
Read full review of Freshdesk »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
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Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
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Anonymous User
IT Project Team Leader
We've used support in the past and have gotten good feedback and assistance. We are happy with the level of support.
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Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
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Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
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David Seinsche
Freshdesk/Zendesk Consultant at a retailer
You can talk to the support easily - just send an email - and they're very fast in helping you and offering solutions...
Read full review of Freshdesk »
Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
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Anonymous User
Operations Manager at Instant Travel
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
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Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
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Review 1 of 30

Anonymous User
Marketing Specialist at a marketing services firm
10/10 Guys are helpful and respond very quickly
Read full review of Serpstat »
Anonymous User
PPC Senior at a marketing services firm
Customer Service: Never had any issues. Technical Support: Ticketing systems is useful. Our agency requested custom plan
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Anonymous User
Professional Freelancer at a tech services company
Customer Service: 10/10. They are very helpful and funny. Technical Support: 10/10 - Very fast response.
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Anonymous User
Digital Marketer at a marketing services firm
Technical support is 10/10.
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Anonymous User
Chief Executive Officer at a marketing services firm
Customer Service: Customer service is 8 out of 10. Technical Support: Technical support is 8 out of 10.
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Review 1 of 5

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.