Compare Freshworks vs RWS Group

Freshworks

Based on 121 reviews.

RWS Group

Sample Customers

Freshdesk

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember

Alterian

Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon

Popular Solutions

Freshdesk

14 reviews

Freshservice

8 reviews

Freshdesk Omni

15 reviews

Top Industries

Comms Service Provider

12%

Construction Company

12%

Outsourcing Company

11%

Manufacturing Company

11%

Outsourcing Company

11%

Financial Services Firm

11%

Comms Service Provider

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Sumesh Gansar
Product Marketing Manager at Samsung
I primarily use Freshsales as a sales CRM software. It is very easy to use, and it provides me with all the...
Read full review of Freshsales »
Apeksha Ghatge
Sr. Customer Success Manager - Project Delivery at Kazam
I use Freshdesk Omni for our inter-department communication and also for connecting with our clients, where the...
Read full review of Freshdesk Omni »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »

Review 1 of 4

No Data Available

Customer Service

HeshamFouad
Quality and Technical Support Department Manager at dsquares
We have made use of the training academy and the technical support team from Freshdesk. Both have been very good...
Read full review of Freshdesk »
Moses Karanja
Software Engineer at CMC Consultium Limited
FreshChat's customer support is responsive, valuing their clients through quick response times, so overall, their...
Read full review of FreshChat »
Dedy Mulyadi
General Manager - Head of IT and Security at Centratama Group
Support is quite good.
Read full review of Freshservice »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
Read full review of Freshservice »
Curtis Braun
Principal Consultant at Advc8 Consulting
They're not very good at technical support.
Read full review of Freshservice »
Iurii Efimov
Head Of Product & Engineering (Cpto) at a real estate/law firm
The customer support I received was great.
Read full review of Freshdesk »
Gabace Mishra
Software Engineer at Deloitte
The customer support provided by Freshdesk Omni is very proactive and supportive.
Read full review of Freshdesk Omni »
Bharanidharan K
NOC SOC ANALYST at SAVIC Inc.
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
Read full review of Freshdesk »
Cristina Neri
Sales Manager Managed Services and Digital Solutions at Alosys Communications
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
Bijoykrishna Das
sap technical lead at a manufacturing company
The technical support team is very good.
Read full review of Freshservice »
BahatiAsher Faith
Founder at AppNomu SalesQ
Customer support is excellent. They respond to technical questions on time, and you receive a dedicated account...
Read full review of Freshdesk Omni »
Sumesh Gansar
Product Marketing Manager at Samsung
Everything is great with FreshChat, and I hope it continues.
Read full review of FreshChat »
Harjoth Sudan
Vertical Head - Ai talent Solutions at a government
Freshsales does not require any maintenance on my end, but the vendor provides maintenance.
Read full review of Freshsales »
Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
Read full review of Freshservice »
JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Riendi Aziz P
Head Advisor Infrastructure Cloud Architect at Adrienutech
My interactions with Freshdesk's technical support indicate they are good and responsive, according to my team's...
Read full review of Freshdesk »
Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
Read full review of Freshservice »
Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
Read full review of Freshservice »
Anonymous User
SAP-Program Manager at Axium Packaging
Technical support is good and super fast.
Read full review of Freshdesk »
Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
Read full review of Freshdesk »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
Read full review of Freshservice »
Emmanuel Manios
Lead Enterprise Support Technician at a retailer
I've only used them a couple of times. However, in every case that they've helped me out with, they've been very...
Read full review of Freshservice »
MilafZaid
Customer Service Manager at HOI
I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's...
Read full review of Freshdesk »
Line WillumsenSolem
Development Manager at Horizon Software
I haven’t contacted technical support myself, but I've heard that it is good.
Read full review of Freshdesk »
Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
Read full review of Freshdesk »
Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
Read full review of Freshservice »
Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
Read full review of Freshservice »

Review 1 of 30

No Data Available

Technical Support

No Data Available

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