Compare Freshworks vs Ramco

Freshworks

Based on 97 reviews.

Ramco

Based on 12 reviews.

Sample Customers

Freshteam

moneycorp, DSP, SAP, DAIMLER, ocado, Chargebee, ninjacart, TIGER ANALYTICS, NISSAN

Ramco HCM

Lifestyle, Bata, Dabur

Popular Solutions

15 reviews

11 reviews

3 reviews

0 reviews

Top Industries

Construction Company

12%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Construction Company

13%

Financial Services Firm

Educational Organization

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manojkumar Reddy
Associate Technology Consultant at a tech vendor
Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on...
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JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
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Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
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Review 1 of 3

Sudarsan Santhosh Kumar S.
Senior Application Development Specialist at Accenture
I'm an implementer, not an end user. I gather equipment from the customer and configure the product end to end for...
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Review 1 of 1

Customer Service

Mark Freemantle
Head of PMO at University of Utah Hospital
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
Read full review of Freshservice »
Bharanidharan K
NOC SOC ANALYST at SAVIC Inc.
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
Read full review of Freshdesk »
Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
Read full review of Freshservice »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
The solution has been great. We haven't needed technical support.
Read full review of Freshdesk »
HeshamFouad
Quality and Technical Support Department Manager at dsquares
We have made use of the training academy and the technical support team from Freshdesk. Both have been very good...
Read full review of Freshdesk »
ParthSudra
Solutions Architect at Locuz Enterprise Solutions Ltd
My approach to customer service depends on the customer experience feedback I receive. I use a prepared checklist to...
Read full review of Freshdesk Omni »
Parth Sudra
Solutions Architect at SHI India
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
Read full review of Freshdesk »
Cristina Neri
Sales Manager Managed Services and Digital Solutions at Alosys Communications
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
SujayRao
Senior Manager, Customer Value & Innovation at CoinDCX
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
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Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
Read full review of Freshdesk »
Eslam Adel
Senior IT Service Delivery Specialist at Toshiba elaraby egypt
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
Read full review of Freshservice »
JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
Read full review of Freshsales »
Bijoykrishna Das
sap technical lead at a manufacturing company
The technical support team is very good.
Read full review of Freshservice »
ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
The support is great.
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Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
Read full review of Freshdesk »
Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
Read full review of Freshservice »
reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
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Oluwatosin Nelson
Product Manager at RelianceHealth
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
Read full review of Freshdesk »
Anonymous User
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »
Riendi Aziz P
Head Advisor Infrastructure Cloud Architect at Adrienutech
My interactions with Freshdesk's technical support indicate they are good and responsive, according to my team's...
Read full review of Freshdesk »
Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
Read full review of Freshservice »
Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
Read full review of Freshservice »
Deepak Bartwal
Application Manager at a retailer
There is no direct contact number to reach a designated person. We need to call their tech support and deal with a...
Read full review of Freshdesk »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
Read full review of Freshdesk »
Line WillumsenSolem
Development Manager at Horizon Software
I haven’t contacted technical support myself, but I've heard that it is good.
Read full review of Freshdesk »
Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
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Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
Read full review of Freshdesk »
Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
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Divya BC
CX Team at Padah Solutions
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
Read full review of Freshservice »

Review 1 of 30

Sudarsan Santhosh Kumar S.
Senior Application Development Specialist at Accenture
I rate Ramco support 10 out of 10. If you need help with anything on the backend or anything goes wrong, their...
Read full review of Ramco HCM »
Anonymous User
Digital HR at a consumer goods company
The technical support is handled by a second party and we don't have an in house IT set up. Support was cumbersome...
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Anonymous User
Business Analyst at a tech services company
Technical support is good, but there's room for improvement. You have to rely heavily on the support team during the...
Read full review of Ramco HCM »
Anonymous User
Head - HR Transformation (APAC) at a recruiting/HR firm
As part of the due diligence, I had to speak with the technical team multiple times during the initial implementation...
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Niraj Sah
HCM Business Analyst at a outsourcing company
They are definitely supportive. They have some timelines based on the category of the issue like bugs, enhancements....
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Anonymous User
Senior Business Analyst at a energy/utilities company
Support is improving, but a lot needs to be done.
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Sabith Muhammad
HCM Consultant at Western International
The technical support for this solution is okay. I would rate them a six out of ten.
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Anonymous User
Functional Consultant-IT Services at a tech services company
Ramco has improved technical support a lot. Having said that, they have a technical team in Chennai who receive the...
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Anonymous User
Human Resources Information System Product Specialist (Ramco HCM) at a tech services company
Technical support is 6.5 out of 10.
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Sajan Nair
IT Director at a manufacturing company
There is a portal which mostly runs on Jira. We create a ticket and there is an agreed timeline and we have an...
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Review 1 of 10

Technical Support

No Data Available

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