Compare Freshworks vs Planview

The Weather Channel, corcs, Crayola, Scan Health Plan, Vermont, Bank of the West, North West Company, University of Southern Mississippi, Jeffries, Purdue University, Chesterfield County Virginia, City of Memphis

Planview ProjectPlace

Thomas Jefferson University Hospitals, Florida Virtual Campus, Amazing.com, 2degrees NZ, Kendrick Content & Consulting

Popular Solutions

14 reviews

8 reviews

15 reviews

8 reviews

0 reviews

1 reviews

Top Industries

Comms Service Provider

12%

Construction Company

12%

Outsourcing Company

11%

Manufacturing Company

11%

Manufacturing Company

12%

Outsourcing Company

11%

Construction Company

11%

Financial Services Firm

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Sumesh Gansar
Product Marketing Manager at Samsung
I primarily use Freshsales as a sales CRM software. It is very easy to use, and it provides me with all the...
Read full review of Freshsales »
Apeksha Ghatge
Sr. Customer Success Manager - Project Delivery at Kazam
I use Freshdesk Omni for our inter-department communication and also for connecting with our clients, where the...
Read full review of Freshdesk Omni »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »

Review 1 of 4

Monabi Kingsley
Project Manager at 3M
Planview Portfolios is used for work management, scheduling, and milestone communication, resource management, and...
Read full review of Planview Portfolios »
VishalSingh11
Director BPM at a marketing services firm
Planview AdaptiveWork is a PPM tool for project management, timesheets, etc. It is different from other PPM tools....
Read full review of Planview AdaptiveWork »
Anonymous User
Director of Operations at a tech services company
Our organization was establishing a new project management office within one of the business divisions that did not...
Read full review of Planview Daptiv »
Anonymous User
Senior Tech Manager at a manufacturing company
This was an enterprise rollout of Planview, as well as a number of projects. One of them had me as the senior project...
Read full review of Planview ProjectPlace »
Anonymous User
Lead Intellectual Property Engineer at a manufacturing company
Continuous improvement is the primary use case. We are not using it to develop new products. We use it to take...
Read full review of Planview IdeaPlace »

Review 1 of 5

Customer Service

Vinoxas Mishara
Project Manager at Yohanna
The customer support is relatively very proactive and supportive 24/7, and I am very happy with them because they...
Read full review of Freshdesk »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
Read full review of Freshservice »
Ehwsf Duhsf
Senior Executive ICT at Avarna
For maintenance and support, we have a dedicated team. In case we require support, it is assigned to someone who is...
Read full review of Freshdesk »
Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
Read full review of Freshdesk »
Petr Katemin
Founder, Software Engineer at a tech services company
I would describe the customer support as very responsive. On a scale of 1 to 10, I would rate the customer support a 10.
Read full review of Freshdesk Omni »
Akhil S Varughese
Lead Dev Ops Engineer at a outsourcing company
10/10. Freshworks' support team is responsive and resolves ticket issues quickly.
Read full review of FreshChat »
Gabace Mishra
Software Engineer at Deloitte
The customer support provided by Freshdesk Omni is very proactive and supportive.
Read full review of Freshdesk Omni »
Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
I have used the vendor's tech support, and they are very responsive, with room for improvement. Occasionally, dealing...
Read full review of Freshdesk »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
The solution has been great. We haven't needed technical support.
Read full review of Freshdesk »
ParthSudra
Solutions Architect at Locuz Enterprise Solutions Ltd
I would rate their support as a seven out of ten.
Read full review of Freshsales »
ParthSudra
Solutions Architect at Locuz Enterprise Solutions Ltd
My approach to customer service depends on the customer experience feedback I receive. I use a prepared checklist to...
Read full review of Freshdesk Omni »
Gauri Thakur
Director, Portfolio Projects at Microland Limited
I don't communicate frequently with the technical support of Freshdesk. My customers, the OEM, do. My team has the...
Read full review of Freshdesk »
Sumesh Gansar
Product Marketing Manager at Samsung
Everything is great with FreshChat, and I hope it continues.
Read full review of FreshChat »
Moses Karanja
Software Engineer at CMC Consultium Limited
FreshChat's customer support is responsive, valuing their clients through quick response times, so overall, their...
Read full review of FreshChat »
Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Srini Konakanchi
Vice President at Sysnet Global Technologies
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
Read full review of Freshdesk »
Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Riendi Aziz P
Head Advisor Infrastructure Cloud Architect at Adrienutech
My interactions with Freshdesk's technical support indicate they are good and responsive, according to my team's...
Read full review of Freshdesk »
Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
Read full review of Freshservice »
Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
Read full review of Freshservice »
David Seinsche
Freshdesk/Zendesk Consultant at a retailer
You can talk to the support easily - just send an email - and they're very fast in helping you and offering solutions...
Read full review of Freshdesk »
MilafZaid
Customer Service Manager at HOI
I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's...
Read full review of Freshdesk »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
Read full review of Freshservice »
Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
Read full review of Freshservice »
reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
Read full review of Freshservice »
Arjun Bn
Business Development Manager at a consultancy
The customer support experience is wonderful, providing 24/7 availability with knowledgeable agents who can...
Read full review of Freshsales »
Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
Read full review of Freshservice »
Anonymous User
SAP-Program Manager at Axium Packaging
Technical support is good and super fast.
Read full review of Freshdesk »

Review 1 of 30

Jiber Voyeur
Project Manager at AT&T
The customer support for Planview Portfolios has been quick to respond and very proactive since I have reached out to...
Read full review of Planview Portfolios »
Mark Hillman
Global Head of Portfolio Management at a wholesaler/distributor
We've opened a few tickets with Planview due to bugs, defects, or configuration issues. Because it varies so much, I...
Read full review of Planview Portfolios »
VishalSingh11
Director BPM at a marketing services firm
We have vendor support. We connect with them for any critical issues. We raise the incident with them, and then they...
Read full review of Planview AdaptiveWork »
Anonymous User
PM Systems Analyst at a insurance company
I have not used their technical support for an issue. I have only used them when we needed to renew our secure...
Read full review of Planview AgilePlace »
Mason Zantow
Process Improvement Facilitator-Lean Six Sigma Black Belt at a healthcare company
I haven't had to deal with them at all.
Read full review of Planview AgilePlace »
Musunga Kabwe
Senior Analyst - Technology at LPL Financial
We submit cases from time to time. If we see any errors or encounter any system behavior that we're not able to...
Read full review of Planview Portfolios »
Anonymous User
Manufacturing Manager, Capital COE at a manufacturing company
We meet with our Planview representative once a week. If we have any questions, we just ask her, then she gets us the...
Read full review of Planview AgilePlace »
Anonymous User
Sr PPM Administrator
The technical support is very good. I've never had an issue with them. They answer their tickets right away and...
Read full review of Planview Portfolios »
Bobby Ozuna
Planview Portfolio Support Analyst at Thermo Fisher Scientific Inc.
I have never had to contact technical support in the five years I've used it. I've used the Planview success page and...
Read full review of Planview Portfolios »
Steven_Lee
Senior Engineer at Northwestern Mutual
We interact with technical support quite often, whether it's deployments, bugs, or errors that we run into. We work...
Read full review of Planview Portfolios »
Anonymous User
Sr Analyst at a financial services firm
We've used that technical support. We have faced some challenges with some of the enhancement requests that we might...
Read full review of Planview Portfolios »
ManishSrivastana
Project Manager at New Orleans Convention Center
I don't directly deal with the technical support because I'm a super users. We have an admin team for PPM Pro. They...
Read full review of Planview PPM Pro »
Sabrina D'Aurora
Business Analyst II at a financial services firm
I've never seen customer support like them before. I can put in a case and I usually have a resolution within an hour...
Read full review of Planview PPM Pro »
KashifKhan
IT Project Director at UT MD Anderson
The technical support is pretty good. We have opened up many cases with Planview which get addressed in a timely...
Read full review of Planview Portfolios »
AdrianCamaj
Analyst at Blue Shield of California
Whenever we have issues, there is always someone ready to help us. Their people are knowledgeable and responsive....
Read full review of Planview Portfolios »
Carsten Mueglitz
PPMS Manager at a pharma/biotech company
The quality of the support depends on the technician you get. Overall the expirence is really good and if there are...
Read full review of Planview Portfolios »
Helmut Friesl
Owner at CBG Informatik GmbH
Works well
Read full review of Planview Daptiv »
Jane Mattei
Project Administrator - PMI at a energy/utilities company
Excellent. The online documentation is very complete and useful, particularly for functions that are not often used....
Read full review of Planview Daptiv »
Keith Kennedy
Project Administrator at Texas Mutual Insurance Company
Technical support is very good if they know what's going on. The reason I say that is because we have introduced a...
Read full review of Planview Portfolios »
AndyJohnson
PVA at Prime Therapeutics
The support is slow. I've heard that they're beefing up that side of the company. It just seems to be the same people...
Read full review of Planview Portfolios »
MichaelHavison
Director at Parkview Health
I've been in this industry for 30 years. It is extremely responsive, not only from a time frame of responsiveness,...
Read full review of Planview PPM Pro »
Derrick Johnson
Application Analyst at a non-profit
The technical support was good. They responded pretty quickly and they were able to fix both our production and our...
Read full review of Planview AgilePlace »
JonMarquardt
Associate at BlackRock, Inc.
I have used the technical support more on the consulting side of things. There have been no issues there. Everything...
Read full review of Planview Portfolios »
GabrielMorales
VP of PMO at a insurance company
Our Daptiv admin mostly handles support, so I haven't had much personal experience with that. However, I will say...
Read full review of Planview PPM Pro »
Saumya Singh
Developer at Thermo Fisher Scientific Inc.
I use their technical support all the time and they're absolutely great. A few of them aren't. I also use the...
Read full review of Planview PPM Pro »
Anonymous User
IT Project Data Analyst at a wholesaler/distributor
I've dealt with technical support in the past and so far I have to say I've always had a good experience. I'd rate...
Read full review of Planview Daptiv »
Anonymous User
Report Architect/Developer at a insurance company
The technical support is among the best in the industry. They're very clear, very thorough and they get right to the...
Read full review of Planview Portfolios »
Anonymous User
Director of Enterprise Program and Portfolio Management at a retailer
My experience with their tech support was great. We had no issues. They were responsive and knowledgeable.
Read full review of Planview Portfolios »
Anonymous User
Works
I use them all the time for many different things. My experience with them has been really good. I haven't had any...
Read full review of Planview AgilePlace »
JoanSureshkumar
Sr Innovation Coordinator at Advance Auto Parts, Inc.
I love our Spigit team and the team that I have been working with. Anytime we have any issues that are quick, the IT...
Read full review of Planview IdeaPlace »

Review 1 of 30

Technical Support

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