Compare Freshworks vs Infor

Freshworks

Based on 95 reviews.

Infor

Based on 117 reviews.

Sample Customers

Freshdesk

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember

Freshsales

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Infor CloudSuite

PRIDE Industries

Popular Solutions

19 reviews

15 reviews

5 reviews

13 reviews

0 reviews

13 reviews

Top Industries

Construction Company

12%

Manufacturing Company

Financial Services Firm

University

Manufacturing Company

17%

Construction Company

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manojkumar Reddy
Associate Technology Consultant at a tech vendor
Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on...
Read full review of Freshsales »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »
Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »

Review 1 of 3

Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »
Adeel Ansari
Project Manager, Program at SPTLabtech
I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One...
Read full review of Infor CloudSuite »
Anonymous User
IT Director at a manufacturing company
I have been working with Infor LX since 1996, which amounts to more than 20 years of experience. The main use cases...
Read full review of Infor LX »
Anonymous User
Infor Ln Manufacturing Consultant at a tech vendor
I am a user of Infor and occasionally use Salesforce as well. I have been using Infor for close to a decade. I am a...
Read full review of Infor LN »

Review 1 of 5

Customer Service

Gauri Thakur
Director, Portfolio Projects at Microland Limited
I don't communicate frequently with the technical support of Freshdesk. My customers, the OEM, do. My team has the...
Read full review of Freshdesk »
GeorgeMartin
Director and Owner at Innovo Limited
I've contacted customer support on multiple occasions and there are two main considerations; response time, and...
Read full review of Freshservice »
Bharanidharan K
NOC SOC ANALYST at SAVIC Inc.
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
Read full review of Freshdesk »
Zeeshan Ali
General Dentist at Smile Profile Dental Clinic
Customer support for Freshdesk Omni was good. They helped significantly during the initial setup and addressed the...
Read full review of Freshdesk Omni »
HeshamFouad
Quality and Technical Support Department Manager at dsquares
We have made use of the training academy and the technical support team from Freshdesk. Both have been very good...
Read full review of Freshdesk »
Ashutosh Jha
Project Engineer at IT Solution
I have not used customer support often, but the customer support is good. I have tried it one or two times.
Read full review of Freshdesk »
Curtis Braun
Principal Consultant at Advc8 Consulting
They're not very good at technical support.
Read full review of Freshservice »
Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
Read full review of Freshservice »
JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
ParthSudra
Solutions Architect at Locuz Enterprise Solutions Ltd
My approach to customer service depends on the customer experience feedback I receive. I use a prepared checklist to...
Read full review of Freshdesk Omni »
Cristina Neri
Sales Manager Managed Services and Digital Solutions at Alosys Communications
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
The support is great.
Read full review of Freshservice »
Bijoykrishna Das
sap technical lead at a manufacturing company
The technical support team is very good.
Read full review of Freshservice »
Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Cesar Quiroz
CIO at Grupo Kasto
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
Read full review of Freshservice »
Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
Read full review of Freshservice »
Yudhi Nr
Business Development Manager at Torch
I would the customer support an eight out of ten as they respond to our queries quickly.
Read full review of Freshsales »
Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
Read full review of Freshdesk »
Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
Read full review of Freshdesk »
Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
Read full review of Freshservice »
Ashakir Akbar
SAP-Program Manager at Axium Packaging
Technical support is good and super fast.
Read full review of Freshdesk »
Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
Read full review of Freshservice »
Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
Read full review of Freshdesk »
Poornima Kumari
Interviewee at a healthcare company
The technical support is nice. When I was working with Freshteam I was able to ask Freshworks, the parent company,...
Read full review of Freshteam »
Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
Read full review of Freshservice »
Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
Read full review of Freshservice »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
Read full review of Freshservice »

Review 1 of 30

AbrahamGeorge
Senior Director of Consulting at Coserve Software Solutions
Yu receive a quick response from support for standard issues. If it's related to customizations, you might need to...
Read full review of Infor LN »
Haridas Narayanan
Director, Consulting Services at Blue Chip Computer
Support has been a concern since around 2011 or 2012. The offices in Bangkok or Singapore struggle to comprehend the...
Read full review of Infor CloudSuite »
Nakul Oza
Infor M3 Consultant at Wipro Limited
I have contacted technical support, and I would give them a rating of eight out of ten.
Read full review of Infor M3 »
Joshua Rajeeva
Managing Director & CEO at Blue Chip Computer
The technical support services are good.
Read full review of Infor CloudSuite »
Carlos Cardona
Operations Manager at Visual K
The support from Infor VISUAL is good. We create the incidents, and they usually answer on the same day.
Read full review of Infor VISUAL »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
Infor’s technical support is good. The tickets that we raised had been addressed very well. Our customers prefer L1,...
Read full review of Infor LN »
Pravinkumar Bhandare
Principal Consultant - Infor M3 at Merino Consulting Services
When support is required, from Infor, it is not available at a large scale. Infor provides one portal for support. We...
Read full review of Infor M3 »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
We use a third-party provider for support.
Read full review of Infor ION »
Gene Hammons, MBA
Director at a consultancy
Customer Service: Infor is impossible, but if you have a good reseller partner, they can handle just about any...
Read full review of Infor CloudSuite »
Sreenivas K
Principal Engineering Manager I at a computer software company
Customer Service: Average. Technical Support: Technical support is average.
Read full review of Birst »
Stanislav Koutny
Works
My overall experience contacting Infor technical support is good. I would rate their support a seven out of ten.
Read full review of Infor LN »
Anonymous User
Head of Controlling, Planning and DWH at a insurance company
We've dealt with technical support and we are mostly pleased with the level of service on offer. They're pretty...
Read full review of Infor dEPM »
Anonymous User
SunSystems Administrator at a energy/utilities company
Customer Service: We implemented Infor PM Q&A as part of a wider Infor SunSystems implementation and used a...
Read full review of Infor dEPM »
Anonymous User
Functional Strategy Consultant at a tech services company
4/5.
Read full review of Infor dEPM »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »
Anonymous User
Director of Enterprise Data Architecture at a tech services company
Technical support is good.
Read full review of Birst »
Nuno França
Executive Director at Onsearch
Technical support is rated a seven out of ten. Here in Portugal, there's no direct support from Infor. For major...
Read full review of Infor CloudSuite »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »
Anonymous User
Project Manager at a aerospace/defense firm
The support is excellent. It is a great company.
Read full review of Infor LN »
Anonymous User
Infor Ln Manufacturing Consultant at a tech vendor
Infor's technical support is reliable. One can rely on the technical support that Infor provides. I rate Infor's...
Read full review of Infor LN »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor dEPM »
Anonymous User
Developer at a educational organization
Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes...
Read full review of Infor LN »
Randall Gatson
Sr ERP Support Analyst at a university
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Read full review of Infor CloudSuite »
ROHIT POTHANI
Infor LN manufacturing consultant at a tech vendor
I rate the technical support a three and a half out of five. Infor LN has a support portal, so if our customer...
Read full review of Infor LN »
Anonymous User
Manager Data Services at a logistics company
Customer Service: Customer service is fantastic! We don't use Birst support often but when we do, they have been...
Read full review of Birst »
Anonymous User
Information Systems Manager at a manufacturing company
There is limited support on Baan IV, but for Infor ERP LN there are more options. When it comes to vendor support on...
Read full review of Infor LN »
Anonymous User
Business Intelligence Consultant and Birst Expert at a tech consulting company
Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is...
Read full review of Birst »
Anonymous User
Manager - Presales and Solutions at a tech services company
Birst provides quick and helpful support on raised queries. Overall, the level of technical support is good.
Read full review of Birst »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.