Compare Fortra vs Vitria

Fortra

Based on 196 reviews.

Vitria

Sample Customers

Vitria BusinessWare

TXU Energy

Popular Solutions

GoAnywhere MFT

65 reviews

Fortra's Automate

17 reviews

Globalscape EFT

4 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Comms Service Provider

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jane Rachma Kiniti
IT Project Manager at a retailer
My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating...
Read full review of Fortra's Automate »
Syed Mubeen
IT Manager at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Anuj Bhagwat
DevOps Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

No Data Available

Customer Service

Anonymous User
Site Reliability Engineer at a retailer
Technical support has been amazing. They are very supportive and helpful. We are quite satisfied with the level of...
Read full review of Fortra's Alert Logic MDR »
Sandeep Jopat
Cyber Security Researcher at a engineering company
Digital Guardian's customer service and support are characterized by a dedicated global team that operates on a 24/7...
Read full review of Digital Guardian »
Kalpesh Pawar
Technical Head Cloud Services at a media company
The response time from customer service is sometimes adequate. On a scale of 1 to 10, I would rate the response time...
Read full review of GoAnywhere MFT »
Sumit Mundik
Application Development Senior Analyst at a consultancy
We troubleshoot errors ourselves so have not needed technical support.
Read full review of Globalscape EFT »
Watchara Manusnanta
Product Manager at a transportation company
I have not used the support.
Read full review of Digital Guardian »
Stephen Whigham
Senior PBM Systems Administrator at a pharma/biotech company
Technical support has been pretty good. We've had some support directly through their chat service. I've had a couple...
Read full review of GoAnywhere MFT »
Ibukun Shweta
DevOps Engineer at a tech services company
In terms of customer support, I find them responsive and helpful. I would rate the customer support an 8 out of 10...
Read full review of Fortra's Automate »
AvinashJadhav
Associate Principal at a tech vendor
I would rate the technical support for GoAnywhere MFT an eight out of ten.
Read full review of GoAnywhere MFT »
Tom Foal
CTO at a cloud solution provider
We use the product's technical support a lot and they are pretty good.
Read full review of Fortra's Agari »
MehboobQureshi
Practice Manager at a tech services company
The technical support is very bad. Support has to be drastically improved.
Read full review of Digital Guardian »
Ramanuj Ghosh
Software Engineering Manager at a financial services firm
I would rate the technical support that GoAnywhere provides as a seven out of ten because being proprietary software...
Read full review of GoAnywhere MFT »
Syed Mubeen
IT Manager at a tech services company
For vendor support, such as Fortra support, I would rate it a seven because all the support comes from different...
Read full review of Digital Guardian »
Anabel Marco
Account Director at a tech services company
I rate Fortra customer service eight out of 10. We are based in Barcelona, where they have their European...
Read full review of Fortra's Automate »
Esther Abraham
Web Developer at a consultancy
The user interface is fine. I do not know if they have integrated any chat support or chatbot where you can ask quick...
Read full review of GoAnywhere MFT »
Prashant Fauzdar
Senior Solution Lead at a healthcare company
Their technical support is good. Responses are not really instantaneous, but they respond within their SLA. They...
Read full review of GoAnywhere MFT »
Anonymous User
Consultant at a comms service provider
The support is really good, but the ticket system is not that good. When you open the ticket, that's the only time...
Read full review of GoAnywhere MFT »
Sean
Sr. SE Manager at a tech vendor
From my experience, the solution's technical support is good. I can open a ticket directly with the partner or...
Read full review of Digital Guardian »
Anonymous User
Senior Application Analyst at a healthcare company
The support could be enhanced a little bit. I know they are pushing numbers, but when they ask you to tell them what...
Read full review of GoAnywhere MFT »
Anonymous User
Manager Managed File Transfer at a tech services company
When it comes to technical support, I would give it a rating of three. The technical support is slow to respond and...
Read full review of GoAnywhere MFT »
Anonymous User
System Administrator II at a outsourcing company
The organization has ways to listen to its customers and providing that feedback is working as the company listens...
Read full review of GoAnywhere MFT »
Anonymous User
Consultant at a financial services firm
Technical support could be better.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Messaging Administrator at a tech company
Excellent! A 10 out of 10.
Read full review of Fortra's Clearswift Secure Email Gateway »
Shreeshail Mali
Project Manager - DevOps Engineer at a computer software company
In regards to the technical support for GoAnywhere MFT, I would rate support an eight out of ten.
Read full review of GoAnywhere MFT »
Owen Nunez
Security Engineer at a financial services firm
Since they were a new company, just starting out, they were okay yet could be better. They needed more general...
Read full review of Digital Guardian »
Alaina Callahan
Information Technology Manager at a consultancy
I have called them up, and their team is very responsive and very thorough.
Read full review of Fortra's Alert Logic MDR »
Jack Frano
Principal at a integrator
Technical support is terrific.
Read full review of Fortra's Automate »
Angie Finnell-French
Business Intelligence Developer at a retailer
The individuals who provide support are very knowledgeable about their product, and we don't go through multiple...
Read full review of GoAnywhere MFT »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
The technical support for Tripwire Enterprise is above average, so it's a seven out of ten. Support used to be...
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Consultant at a manufacturing company
I've contacted them. They were very helpful. I'd rate them a ten out of ten.
Read full review of Fortra's Automate »
Anonymous User
Managing Director at a tech vendor
I have not been in contact with technical support.
Read full review of Fortra's Agari »

Review 1 of 30

No Data Available

Technical Support

No Data Available

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