Compare Fortra vs Netsurion

Fortra

Based on 232 reviews.

Netsurion

Based on 24 reviews.

Sample Customers

Fortra's Event Manager

MGF Logistique

Netsurion

The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores

Popular Solutions

88 reviews

22 reviews

3 reviews

0 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

10%

Manufacturing Company

Construction Company

Outsourcing Company

22%

Construction Company

10%

Manufacturing Company

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anuj Bhagwat
Dev Ops Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Mohamed Abdel-Hassanein
Co-Founder and Business Development at TeCrypt
The most important use case for my clients in Fortra's Digital Guardian is that it consolidates two products into a...
Read full review of Fortra's Digital Guardian »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Anonymous User
Information Technology Manager
I use Fortra's Automate to automate our workflows and reports mainly. For example, we normally task it to generate...
Read full review of Fortra's Automate »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

John-Berry
Information Technology Manager at ProfitSolv
We use Netsurion as our security operation center and also as an SIEM to put together all of our telemetry from...
Read full review of Netsurion »

Review 1 of 1

Customer Service

Alejandro Parro Jr.
Presales Engineer - IT Automation at Bridgeway Communication System, Inc.
For technical support, I will rate it as ten. We already have our own technical team who is very proficient with...
Read full review of GoAnywhere MFT »
Sumit Mundik
Application Development Senior Analyst at Accenture
We were experiencing continuous system downtime with Fortra's Globalscape Managed File Transfer. To identify the...
Read full review of Globalscape EFT »
Brando Diego
System Engineer/Consultant at Notable Frontier Sdn Bhd
Sometimes, when I'm troubleshooting, I collaborate with the technical support.
Read full review of Digital Guardian »
Sufiyan Shaikh
Senior Technical Support Executive at digital track
Customer support is very good, and the engineers give a very positive response. Cases are resolved as soon as...
Read full review of GoAnywhere MFT »
Dhanaji Mali
Technical Specialist at VDA Infosolutions Pvt. Ltd.
The customer support is excellent. They are ready to support at any time with technical matters whenever we encounter...
Read full review of GoAnywhere MFT »
Satyamkumar Prajapati
Technical Writer at Mphasis
Customer support is good.
Read full review of GoAnywhere MFT »
MaheshNaik
Development Manager at SBI General Insurance
I rate the technical support a nine out of ten.
Read full review of Fortra's Automate »
Syed Mubeen
Cyber Security Researcher at a tech services company
For vendor support, such as Fortra support, I would rate it a seven because all the support comes from different...
Read full review of Digital Guardian »
Varun Mehra
collaboration support engineer at a retailer
In our experience with GoAnywhere MFT, customer support has been positive overall. The support team is knowledgeable,...
Read full review of GoAnywhere MFT »
ImadMehmood
Technical Engineer at a tech vendor
The technical support is good. Their development team releases new versions 4 times a year.
Read full review of GoAnywhere MFT »
Anonymous User
Assistant IT Manager at a manufacturing company
I can reach the support team easily via email or phone calls. The resolution process varies depending on the...
Read full review of Fortra's Automate »
Jack Frano
Principal at Adaptive Growth, Inc
Technical support is terrific.
Read full review of Fortra's Automate »
Ravi Kumar Dake
Software Developer at a computer software company
I would rate Fortra's support for Globalscape EFT around a seven on a scale of one to ten. I worked on-site in South...
Read full review of Globalscape EFT »
Anonymous User
Senior Technical Engineer at a tech vendor
Their technical support is nice. I am satisfied with them.
Read full review of Fortra's Tripwire Enterprise »
SumeshGansar
Senior Lead-Product Marketing at Samsung
I have contacted the customer support of GoAnywhere MFT quite a few times. The customer support team is very kind and...
Read full review of GoAnywhere MFT »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
The technical support for Tripwire Enterprise is above average, so it's a seven out of ten. Support used to be...
Read full review of Fortra's Tripwire Enterprise »
Anumula Hitesh
Senior Business Development Executive at Digitaltrack
Overall, my experience with customer support has been positive; for routine questions and standard issues, the...
Read full review of GoAnywhere MFT »
Aslah Faseel K
DevOps Engineer at a media company
I can say that we received good support from the team for the implementation of Fortra's Automate, and even for...
Read full review of Fortra's Automate »
Dan McGuire
Enterprise Application Analyst at a energy/utilities company
The experience was excellent. The support technician who worked with me initially owned the ticket through the whole...
Read full review of GoAnywhere MFT »
John Mwangi
Sr Software Engineer at Pune IT Labs
I would rate the technical support a ten out of ten. GoAnywhere offers top-rated customer support. They are always...
Read full review of GoAnywhere MFT »
Sacha Lostun
Systems Analyst at bercell integrated technologies
Technical support is very good.
Read full review of Fortra's Tripwire Enterprise »
AnandSingh2
IT Engineer at Cohesity
Our experience with GoAnywhere’s support has been positive overall. While support interactions have generally been...
Read full review of GoAnywhere MFT »
Keyur-Patel
System Administrator at Winawave Technologies
I have contacted the technical support. The part which is quick is the sales team. The sales team responds quickly...
Read full review of GoAnywhere MFT »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of Fortra's Intermapper »
Anonymous User
Cloud Engineer - ll at a tech vendor
I did not get a chance to connect with technical support for GoAnywhere MFT because I have not had any incident that...
Read full review of GoAnywhere MFT »
Anonymous User
Senior IT Auditor at a retailer
I haven't heard any complaints.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Manager Managed File Transfer at a tech services company
When it comes to technical support, I would give it a rating of three. The technical support is slow to respond and...
Read full review of GoAnywhere MFT »
Anonymous User
Technical Lead at a tech vendor
They receive technical support, which sometimes feels delayed, but they do get responses. A quicker response would be...
Read full review of Globalscape EFT »
Sukhbir Singh
IT Service Management Professional - Applications at a tech vendor
I would give technical support a rating of 10/10. They are very knowledgeable.
Read full review of Globalscape EFT »
FranciscoSosa Garcia
RPA Architect & RPA Product Owner at Francisco Sosa
While, in general, technical support was good, the knowledge base on offer was awful. The online support, that kind...
Read full review of Fortra's Automate »

Review 1 of 30

JosephSnyder
CIO at a financial services firm
We talk to technical support all the time. My team doesn't have any problems with them. Sometimes there may be...
Read full review of Netsurion »
Kevin Lohan
Head of IT at a venture capital & private equity firm
I have an email address for SOC. When communication originates from my domain email address and is received, it goes...
Read full review of Netsurion »
Geremy Farmer
Information Technology Coordinator at Magnolia Bank, Incorporated
They are very responsive. They're monitoring stuff as well, with that SIEMphonic piece. They're monitoring your logs...
Read full review of Netsurion »
Anonymous User
IT Coordinator at a government
The bigger false positives have been when we are doing things, such as actions, remediation, or normal operations...
Read full review of Netsurion »
JohnBandy
Chief Information Security Officer at Samford University
Their technical support is really good. We've got a dedicated service manager. The only thing — and it's not a...
Read full review of Netsurion »
Anonymous User
Consulting Engineer at a tech vendor
Usually whenever we call the technical support, it's a big issue. I've not had any problems with them. They have been...
Read full review of Netsurion »
Anonymous User
CIO at a computer software company
We have not necessarily contacted them. We probably only sent them emails a couple of times in the beginning when we...
Read full review of Netsurion »
Bryan Caporlette
Chief Technology Officer at G&G Outfitters, Inc.
The technical support is very good and responsive. If I send an email to them, I always get a response within an...
Read full review of Netsurion »
Anonymous User
Lead Security Analyst at a leisure / travel company
Some of the technical forethought for the deployment was not as good as I would have expected. Some of the technical...
Read full review of Netsurion »
Anonymous User
IT Director at Global Connections Inc
I give Netsurion's support an eight out of 10. I never give a 10, so eight is a relatively high mark for me because I...
Read full review of Netsurion »
Anonymous User
Cyber Security Specialist at a financial services firm
Our SLA with Netsurion doesn't require them to respond immediately. But I haven't had any issues with them from a...
Read full review of Netsurion »
Mark Lauteren
Chief Information Officer at ECRMC
My InfoSec team talks to support occasionally. There have been a few cases where they saw something they didn't quite...
Read full review of Netsurion »
Sean Sheil
Information Technology - Business Process Analyst at a financial services firm
I've used the technical support a couple times. I've had very good results. In generating those reports, they were...
Read full review of Netsurion »
JeffHaidet
Director of Application Development and Architecture at South Central Power Company
The EventTracker team itself has been great. We can call them for pretty much anything related to their product. They...
Read full review of Netsurion »
Anonymous User
Sr. Information Technology Security Engineer at a university
I find EventTracker support to be quite helpful. They have been quite responsive whenever I've had any issues. For...
Read full review of Netsurion »
Randy Carr
VP of IT Systems at Carteret-Craven Electric Cooperative
There is a dedicated team available to us. I don't call a number or leave an email, then have to deal with unknown...
Read full review of Netsurion »
Anonymous User
Network Administrator at a construction company
The SOC component is the most important part of the solution. I know who the SOC team is, so it is not someone...
Read full review of Netsurion »
Anonymous User
Senior Director of Information Security at a healthcare company
I would give Netsurion support a nine out of 10. Their technical support has been outstanding. There have been some...
Read full review of Netsurion »
Joel Dove
Manager of Security and Networking at Shenandoah Valley Electric Cooperative
We have not contacted technical support directly because we work strictly with our SOC. We've had relatively few...
Read full review of Netsurion »
Richard Teegarden
Network Manager at a energy/utilities company
The support group is tremendous about asking me if there is anything else I want, is there anything more they can do...
Read full review of Netsurion »
Anonymous User
Network Engineer at a wholesaler/distributor
Our account representatives within Netsurion, and the handful of people I deal with in the SOC on a regular basis,...
Read full review of Netsurion »
MarkOlson
Senior Director, Information Security at a pharma/biotech company
The support team was really good. They've got a very good support organization. Everybody we worked with on the...
Read full review of Netsurion »

Review 1 of 22

Technical Support

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