Compare Fortra vs Graylog

Fortra

Based on 229 reviews.

Graylog

Based on 27 reviews.

Sample Customers

Fortra's Event Manager

MGF Logistique

Fortra's Tripwire Log Center

1. Aetna 2. Adobe 3. ADP 4. Airbus 5. Amazon 6. American Express 7. Aon 8. ATT 9. Bank of America 10. Barclays 11. BASF 12. Bayer 13. Bechtel 14. Boeing 15. BNP Paribas 16. Cisco 17. CocaCola 18. Comcast 19. Dell 20. Deutsche Bank 21. Eni 22. ExxonMobil 23. Ford 24. GE 25. Google 26. HP 27. IBM 28. Intel 29. JPMorgan Chase 30. Kelloggs 31. Lockheed Martin 32. McDonald's

Graylog Enterprise

Blue Cross Blue Shield, eBay, Cisco, LinkedIn, SAP, King.com, Twilio, Deutsche Presse-Agentur

Popular Solutions

89 reviews

22 reviews

3 reviews

7 reviews

0 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

10%

Construction Company

Manufacturing Company

Comms Service Provider

11%

Computer Software Company

11%

University

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anuj Bhagwat
Dev Ops Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Lucianofernandez Fernandez Moroaga
Automation Engineer at a tech vendor
My main use case for Fortra's Digital Guardian is that I don't configure the software directly; instead, I experience...
Read full review of Fortra's Digital Guardian »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Corey Cole
Service Coordinator - Technology Security at a government
We used the product for scheduled vulnerability scanning and detecting changes within our assets.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

StefanoBeriozza
DevSecOps at LunaLabs srl
We use the solution to collect logs.
Read full review of Graylog Security »

Review 1 of 1

Customer Service

BrandoDiego
System Engineer/Consultant at Notable Frontier Sdn Bhd
Technical support from Fortra can vary; sometimes I encounter great engineers with high experience who can resolve...
Read full review of Fortra's Digital Guardian »
Saunak Dasgupta
Senior Associate Consultant at Ernst & Young
It was a bit challenging in the initial first, but we got the customer support and then we got it sorted out. One of...
Read full review of GoAnywhere MFT »
MehboobQureshi
Practice Manager at Saapatech
The technical support is very bad. Support has to be drastically improved.
Read full review of Digital Guardian »
Ibukun Shweta
DevOps Engineer at Teksphere Global Services Limited
In terms of customer support, I find them responsive and helpful. I would rate the customer support an 8 out of 10...
Read full review of Fortra's Automate »
Watchara Manusnanta
Product Manager at Tech Titan Distribution Co., Ltd.
I have not used the support.
Read full review of Digital Guardian »
Anuj Bhagwat
Dev Ops Engineer at a computer software company
Technical support is a 10.
Read full review of GoAnywhere MFT »
Lucianofernandez Fernandez Moroaga
Automation Engineer at a tech vendor
I have never had to contact Fortra's Digital Guardian's customer support because the software has never crashed or...
Read full review of Fortra's Digital Guardian »
Nilesh Jadhav
Cloud Engineer at ACC Ltd
In the initial stage, we contacted technical support for the initial setup and user onboarding processes. They have...
Read full review of Fortra's Automate »
Nishith Joshi
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
I would rate GoAnywhere MFT's customer service and technical support team an 8 out of 10 because when we raise a...
Read full review of GoAnywhere MFT »
Sumit Mundik
Application Development Senior Analyst at Accenture
We troubleshoot errors ourselves so have not needed technical support.
Read full review of Globalscape EFT »
Anthony Tuhame
IT Manager at cas.co
I rate the technical support for GoAnywhere MFT at eight or nine out of ten.
Read full review of GoAnywhere MFT »
Lilyan Pinchas
Chief Technology Officer at LIbi Technologies
I contacted technical support when we had an issue with a PDF file. They responded very quickly, within six or seven...
Read full review of Fortra's Automate »
Sukhbir Singh
IT Service Management Professional - Applications at a tech vendor
I would give technical support a rating of 10/10. They are very knowledgeable.
Read full review of Globalscape EFT »
Prathamesh Pawar
Sr.Technical Support Executive at Digitaltrack Solution Private Limited
My customer support experience has been good overall, as the support team is helpful during troubleshooting and...
Read full review of GoAnywhere MFT »
Anonymous User
Cloud Engineer - ll at a tech vendor
I did not get a chance to connect with technical support for GoAnywhere MFT because I have not had any incident that...
Read full review of GoAnywhere MFT »
Anonymous User
Vulnerability and Security Configuration Resource at a transportation company
Technical support was hardly required for IP360.
Read full review of Fortra Tripwire IP360 »
Keyur-Patel
System Administrator at Winawave Technologies
I have contacted the technical support. The part which is quick is the sales team. The sales team responds quickly...
Read full review of GoAnywhere MFT »
Tom Foale
CTO at Klaatu IT Security Ltd
Technical support is very good. We have a customer support manager and he is very good and very helpful.
Read full review of Fortra's Agari »
Ravi Kumar Dake
Software Developer at a computer software company
I rate the Fortra support or customer service as a seven because the support was there every time. When we log a...
Read full review of GoAnywhere MFT »
SumeshGansar
Senior Lead-Product Marketing at Samsung
I have contacted the customer support of GoAnywhere MFT quite a few times. The customer support team is very kind and...
Read full review of GoAnywhere MFT »
Andrew Draus
Data Automation Engineer at a financial services firm
The technical support is very good. They are responsive and work through issues with me. I called them two or three...
Read full review of Fortra's Automate »
Koffi Martial Assouman
Pre-Sales Support Engineer at GTN (Groupe de Technologies et de Negoce)
We're really satisfied with customer service and support.
Read full review of Fortra's Clearswift Secure Web Gateway »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of Fortra's Intermapper »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
The technical support for Tripwire Enterprise is above average, so it's a seven out of ten. Support used to be...
Read full review of Fortra's Tripwire Enterprise »
Bryan Blaschke
Senior Data Analyst at a financial services firm
In terms of quickness, they are pretty responsive. However, I'm unable to respond to support emails to update...
Read full review of Fortra's Automate »
Shreeshail Mali
Project Manager - DevOps Engineer at ACC
In regards to the technical support for GoAnywhere MFT, I would rate support an eight out of ten.
Read full review of GoAnywhere MFT »
AnantUpadhyay
CEO at CareerCraftly
We have contacted them for issues and bugs. They have their number on their website to call, and they are fast and...
Read full review of GoAnywhere MFT »
Derrick Aiine
Information Technology Manager at Benchmac Safety Services Ugand
I would evaluate the customer service and technical support of Fortra as nine out of 10.
Read full review of Fortra's Automate »
Anonymous User
Senior Developer/Analyst at Lamps Plus
The technical support has been fine. It has been useful each time we've reached out to them, unless we find a little...
Read full review of GoAnywhere MFT »
Anonymous User
Continuous improvement coordinator at a insurance company
They are good.
Read full review of Fortra's Automate »

Review 1 of 30

Peter Malaty
Sr. DevOps Engineer at TechStyle Fashion Group
I would rate the technical support as a four out of five. From an experience standpoint, they're pretty good.
Read full review of Graylog Enterprise »
Tony Zafiropoulos
Owner/ Chief Engineer at Fixvirus.com
While I haven't needed to contact customer support often, the few times I did, they resolved my issues.
Read full review of Graylog Security »
Nicolae CIornii
Security Officer at BC Energbank S.A.
There is no customer service and support available for the free version of the solution.
Read full review of Graylog Enterprise »
Andrey Mostovykh
Senior Data Architect at a non-tech company
We didn't have any issues that we needed to fix in Graylog. It just worked for us. We do use other open-source...
Read full review of Graylog Enterprise »
Shivam-Tiwari
DevOps Engineer Intern at MyKaarma
We use Graylog's community support forum. It helps us solve our queries.
Read full review of Graylog Enterprise »
Vikram Chakravarthy
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
The support experience generally depends on the issue complexity, but the team was very responsive and their...
Read full review of Graylog Enterprise »
Anonymous User
Release Engineering Manager
I have not had to use technical support.
Read full review of Graylog Enterprise »
Anonymous User
Software Engineer, DevOps at a tech services company
We are not using any technical support.
Read full review of Graylog Enterprise »
Anonymous User
Entrepreneur at a tech services company
The technical support is a weak point in this product. It's not so easy to contact them and they don't answer...
Read full review of Graylog Enterprise »
Anonymous User
Platform Engineering at a comms service provider
The customer support for Graylog Enterprise was good and responsive.
Read full review of Graylog Enterprise »
Anonymous User
Systémový inenýr DS senior
We never contacted technical support, so I cannot answer this.
Read full review of Graylog Enterprise »
John Paul Dienst
Technology Consultant at a computer software company
I would rate them as a two out of 10. You are on your own without an enterprise license.
Read full review of Graylog Enterprise »
Atassi Kalo
Security Analyst at Netsharqs cybersecurity GmbH
Until now, I have only used the open-source version. I haven't used Graylog Security or Enterprise, so I'm not sure...
Read full review of Graylog Enterprise »
Anonymous User
Network Engineer at a media company
Graylog community is very good.
Read full review of Graylog Enterprise »
Anonymous User
Systems Architect at a tech services company
We're not using the Enterprise license. We're using the Community edition, and support is not offered with it.
Read full review of Graylog Enterprise »
Anonymous User
Head of Infrastructure at a financial services firm
There hasn't been a need for me to call support, because I only went through the forums and hundreds of pages of...
Read full review of Graylog Enterprise »
JasonCrow
Senior Architect at a tech vendor
Never used.
Read full review of Graylog Enterprise »
NicolaeCIornii
Security Officer at JSC "Moldtelecom" S.A.
I never contacted technical support by Graylog Enterprise.
Read full review of Graylog Enterprise »
Anonymous User
Java Software Developer at a financial services firm
Not applicable.
Read full review of Graylog Enterprise »
Anonymous User
Head of Cyber Security & CTO at a tech services company
Regarding technical support for Graylog, I can't comment much because I've not had to use it. Even though we have the...
Read full review of Graylog Enterprise »
Anonymous User
IT Security Consultant at a tech services company
I have only used the community support (forum), but Graylog developers are quick to respond and assist with issues.
Read full review of Graylog Enterprise »
Anonymous User
Senior Marketing Specialist II at Harman International
We are working in India, and sometimes it takes a while to receive a response from the support. However, the...
Read full review of Graylog Enterprise »
CharlesNetshivhera
Senior DevOps Engineer at a financial services firm
The support from the Graylog community is helpful, but they can do better. The enterprise support doesn't really...
Read full review of Graylog Enterprise »

Review 1 of 23

Technical Support

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