Compare Equinix vs Splunk

Equinix

Splunk

Based on 401 reviews.

Sample Customers

Equinix IBX SmartView

CyberAgent, Inc, Tokyo Gas i Net , Mitsubishi UFJ NICOS, Carsales, Sumishin SBI Net Bank Ltd.

Splunk Infrastructure Monitoring

Entrust Datacard

Popular Solutions

Splunk Enterprise Security

72 reviews

Splunk Cloud Platform

28 reviews

Splunk SOAR

24 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

13%

Comms Service Provider

12%

Insurance Company

Financial Services Firm

15%

Computer Software Company

14%

Government

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

JOEL MUNDOH
Splunk Administrator / Architect at MetLife
Splunk ITSI is used to analyze data and create alerts. This helps us to maintain our security best practices.
Read full review of Splunk ITSI (IT Service Intelligence) »
Raul Lapaz
Cloud Sec Eng at a pharma/biotech company
We utilize the Splunk Cloud Platform for log ingestion related to security and troubleshooting purposes.
Read full review of Splunk Cloud Platform »
Sagar Shekhar
Cyber Security Analyst at TIAA
In my company, we use Red Canary MDR to perform MITRE ATT&CK, after which I import the lot or whatever commands were...
Read full review of Splunk Real User Monitoring (RUM) »
Anonymous User
IT Security Operations Manager at a retailer
My company's use of Splunk Incident Intelligence ranges from log correlation to security incidents.
Read full review of Splunk Incident Intelligence [EOL] »
Thana Sekara
Build Managememnt System lead at JLL
We have around 38 virtual machines, including the desktop. We have filled our gap network. Splunk Enterprise monitors...
Read full review of Splunk Enterprise Platform »

Review 1 of 5

Customer Service

No Data Available

Hari Haran.
Technical Associate at Positka
I rate Splunk technical support a nine out of ten. If we work with cloud architecture, we usually need some help from...
Read full review of Splunk ITSI (IT Service Intelligence) »
Peder Illum
Consultant at Medcom
We really haven't had any technical issues where we involved Splunk's support.
Read full review of Splunk Infrastructure Monitoring »
Robert Cheruiyot
IT Security Consultant at Microlan Kenya Limited
I usually rely on the Splunk community for information, such as discussions of incidents and other issues which...
Read full review of Splunk Enterprise Security »
Nagendra Nekkala.
Senior Manager ICT & Innovations at Bangalore International Airport Limited
I would rate its customer service and support eight out of ten.
Read full review of Splunk APM »
ShilpeeSinha
Senior Security Engineer at Citrix
I wasn't part of the engineering side, so I never got a chance to contact the support team directly.
Read full review of Splunk Enterprise Security »
LeslieTaylor
Consultant at Pyramid Consulting
I haven't contacted the tool's support.
Read full review of Splunk Enterprise Platform »
Sahil Sanskar Jha
Cloud DevOps Engineer at a financial services firm
I don't directly deal with technical support. We have a dedicated team that would work with Splunk. Generally, my...
Read full review of Splunk Cloud Platform »
Kiran Kumar.
Lead Administrator at Wipro Limited
We open cases on behalf of our customers with Splunk. If the technical support resolution is not up to par, we...
Read full review of Splunk Enterprise Security »
Sameep Agarwal.
Group manager at HCM Technologies
I rate Splunk support 10 out of 10. Splunk has lots of training materials online where our engineers can learn at...
Read full review of Splunk Enterprise Security »
Riaz Ahmmed
Team Lead at ATSS
The technical support response time is delayed and they can take two to three days to respond sometimes.
Read full review of Splunk Enterprise Security »
Dishank Saxena
Site Reliability Engineering Manager & DevOps Lead Global at a tech vendor
I've contacted support multiple times. Their service is average. They are not very quick.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Cyber Security Architect at a financial services firm
Splunk SOAR's technical support has been responsive. We have to go through tiers to get to the correct person for...
Read full review of Splunk SOAR »
Ali Tamimi
Managing Director at Hayyan Horizons
Technical support is average. It's not bad, but it's not excellent either.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Security Architect
The technical support team's initial response is too late. I rate the solution's technical support a five or six out...
Read full review of Splunk Enterprise Platform »
Anonymous User
Information Security Specialist at a financial services firm
We are in Iran and are under U.S. sanctions so we can only use online forums for support. We can't use their...
Read full review of Splunk User Behavior Analytics »
Julio Ortiz
General Manager at Intersoft S.A.
The support is not so good, I would only give them a rating of six or seven. They should provide support in Spanish...
Read full review of Splunk Enterprise Security »
Anonymous User
Business Intelligence Developer at Arizona State University
Support is quick and competent.
Read full review of Splunk Enterprise Security »
Amine Besrour.
Risk Manager at Samapartners
I contacted Splunk support once for a separate product.
Read full review of Splunk Enterprise Security »
Anonymous User
Tech Director at a government
Splunk's support is great and amazing. The people we work with in our corporate environment are top-tier experts....
Read full review of Splunk Enterprise Security »
Steven Bochniewicz
Security Architect at University of Maryland
Overall, it has been great. We have not had any major bugs or incidents that have required anything more than...
Read full review of Splunk SOAR »
Norman Freitag
Account-Manager at Consist ITU Environmental Software GmbH
The support is quite good. Sometimes, of course, you want to have a shorter resolution time, however, it also depends...
Read full review of Splunk SOAR »
Anonymous User
Lead Solutions Architect at a government
I've been working with Splunk for several years now, and I've always found them very responsive and supportive in a...
Read full review of Splunk Enterprise Security »
Anonymous User
Engineer at a integrator

Read full review of Splunk Enterprise Security »
Anonymous User
SOAR PS Consultant at a tech vendor
The technical support team prioritizes all the tickets based on their criticality. They genuinely provide end-to-end...
Read full review of Splunk SOAR »
Anonymous User
Senior Consultant at sectecs
I have not been in contact with technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
SOC Analyst at a tech services company
I have not used support yet mainly because I haven't delved into it as much because of the issues with our initial...
Read full review of Splunk Enterprise Security »
Anonymous User
Foundation Technology Specialist at a insurance company
Customer Service: I haven't had the need to log any critical issues. Most of my support tickets have been revolved...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Analyst at a computer software company
Splunk support isn't so great. It takes a lot of time for them to respond.
Read full review of Splunk Cloud Platform »
Anonymous User
Sr. IT Manager at a government
Technical support is usually pretty good. They are responsive, knowledgeable, and helpful.
Read full review of Splunk Enterprise Security »
Kenn Brodhagen
DevOps Engineer at Amplify Education, Inc.
I haven't used the technical support.
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

No Data Available

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