Compare Equinix vs Juniper

Equinix

Juniper

Based on 390 reviews.

Latest Research

Buyer's Guide

Juniper AppFormix vs. VMware Aria Automation

November 2026

VMware Aria Automation vs. Juniper AppFormix

Updated: November 2026

Sample Customers

Juniper AppFormix

Rackspace, PlusServer

Popular Solutions

Juniper SRX Series Firewall

4 reviews

Juniper EX Series Ethernet Switches

8 reviews

Juniper MX Series Routers

4 reviews

Top Industries

Construction Company

18%

Comms Service Provider

13%

Financial Services Firm

Outsourcing Company

10%

Manufacturing Company

Comms Service Provider

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Esther Sultaana
Storage Consultant Storage at Hewlett Packard Enterprise
I used Juniper Session Smart Router within a healthcare environment around 2016 for a couple of years while working...
Read full review of Juniper Session Smart Router »
Atul Torne
Sr. Backbone Architect at a comms service provider
My use case for Juniper MX Series Routers primarily involves using it as a provider edge router, P router, provider...
Read full review of Juniper MX Series Routers »
IhorShtanko
Technical Consultant Of Juniper Networks Division at MUK
The usual use cases for Juniper SRX Series Firewall that I work with mostly are for enterprise solutions, which...
Read full review of Juniper SRX Series Firewall »
IhorShtanko
Technical Consultant Of Juniper Networks Division at MUK
I have worked with Juniper Mist Wired Assurance for three years, with general experience in Mist for wireless...
Read full review of Juniper Mist Wired Assurance »
IhorShtanko
Technical Consultant Of Juniper Networks Division at MUK
Marvis Virtual Network Assistant is primarily used for fast troubleshooting and identifying root problems across the...
Read full review of Marvis Virtual Network Assistant »

Review 1 of 5

Customer Service

No Data Available

Stratos-Margaritis
Solutions Architect at Navarino SA
The technical support is very good. They are very fast. They are our partners. It's in their benefit to help us work...
Read full review of Juniper vSRX »
Shiva_Prasad
Senior Technical Consultant at Black Box Network Services
Technical support is excellent.
Read full review of Juniper Mist Premium Analytics »
Atul Torne
Sr. Backbone Architect at a comms service provider
The technical support is good.
Read full review of PTX Series Routers »
Innocent Ohiaru
IT Administrator at James Hope College
Juniper WLC Series provides excellent technical support services in terms of response time.
Read full review of Juniper WLC Series »
PRADIPJOSHI
Owner at Shree Atharva Sales Corporation
It doesn't require any technical support. It is required at the time of implementation
Read full review of Marvis Virtual Network Assistant »
Mohd.Rivai
Network Security Engineer at a tech services company
The technical support is a lot better because when we log a case, they respond.
Read full review of Juniper SRX Series Firewall »
GirdharMishra
Program Manager at iONE IT Solutions
Juniper customer support, from the feedback side, is not as per my expectation level.
Read full review of Juniper SRX Series Firewall »
Mohammad Abdur Rahim Sarker
Technical Consultant - Bangladesh, Nepal & Bhutan at Redington Distribution Pte Ltd.
I rate the technical support a ten out of ten.
Read full review of Mist AI and Cloud »
Yogesh Bangar
Senior Network Engineer at Tata Motors
My experience with customer service was great. When I raised the problem, I contacted Juniper TAC for the Mist TAC....
Read full review of Mist AI and Cloud »
FauzanRahmanto
Network Engineer at DCI Indonesia
The technical support of Juniper is very helpful because if we have some big issues, we can raise P1 or P2 tickets,...
Read full review of Juniper QFX Series Switches »
Chinedu Onwurah
Global Juniper Presales Engineer at Westcon-Comstor
I rate the technical support an eight out of ten. I have not really had issues with support.
Read full review of Mist AI and Cloud »
Bashir Bashir
IT Manager at Vegol
It is good and perfect, but I do not prefer relying on support. I prefer knowing that they are available rather than...
Read full review of Juniper Session Smart Router »
Kasun De Silva
System Engineer at South Asian Technologies
So far, we haven't had any reason to contact technical support since the implementation was pretty straightforward.
Read full review of Mist AI and Cloud »
Anonymous User
Security Administrator at a comms service provider
We are not satisfied with technical support. We've had a lot of problems with them not being able to solve our issues.
Read full review of Juniper vSRX »
Anonymous User
Managing Consultant at a computer software company
I've dealt with J-Tech a lot. J-Tech is amazing. They're quick on the ball. If you've got issues, they're quick to...
Read full review of Juniper QFabric »
Ivan Sandano
Solution Architect at Posteo
Juniper Contrail Networking is designed to streamline and integrate networking solutions within OpenStack...
Read full review of Juniper Contrail Networking »
Anonymous User
Managing Consultant at a computer software company
I haven't dealt with their tech support for this particular solution, but I've dealt with their support before and...
Read full review of Juniper Mist Wired Assurance »
Reviewer1124ty6
Project Manager at MULTILINK COMPUTERS PVT LTD
I would rate technical support 4 out of 5. They're responsive.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Works at a comms service provider
Customer Service: Good, but not the best.Technical Support: Good.
Read full review of Juniper EX Series Ethernet Switches »
RobNelson
National Marketing Manager at a comms service provider
For Juniper, the customer service is very good. However, for Juniper Wireless and Mist, there is no support available.
Read full review of Juniper WLC Series »
Oscar Bashford
Network Operations Support at EOS IT Management Solutions Ltd
I believe there is something on Amazon and you can ask questions about the solution. I was trying to go through...
Read full review of Juniper vSRX »
Anonymous User
Senior Network Engineer at a comms service provider
We have dedicated support.
Read full review of Juniper MX Series Routers »
Anonymous User
Information Security Manager at a recruiting/HR firm
We have been in touch with support and they've been good. During the configuration stages, we had a couple of tickets...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Security Governance at a comms service provider
Sometimes, it is difficult to contact the Juniper support because we did not purchase the support package, as it was...
Read full review of Juniper SRX Series Firewall »
AdamHashi
Manager, VoIP Architect Engineer at Telesystem
All vendors are currently outsourcing their platforms overseas, which tends to lower the overall quality.
Read full review of Juniper QFabric »
Anonymous User
Technical Expert at a financial services firm
I don't directly deal with technical support. I wouldn't know how they are in relation to the assistance they offer...
Read full review of Juniper MX Series Routers »
Anonymous User
Senior Solutions Architect at a computer software company
Technical support has been very supportive.
Read full review of Juniper vSRX »
Anonymous User
Network Infrastructure Program Manager at a non-profit
The quality of technical support depends on the region. For me, Cisco is number one in technical support, regardless...
Read full review of Juniper MX Series Routers »
Anonymous User
IT Manager at a hospitality company
We haven't needed to contact technical support.
Read full review of Mist AI and Cloud »
Anonymous User
Senior Network Engineer at Advanced Technologies
I have created only one ticket for technical support. The support was quick.
Read full review of Juniper EX Series Ethernet Switches »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.