Compare Emplifi vs Zendesk

Emplifi

Zendesk

Based on 72 reviews.

Sample Customers

Emplifi Platform

Domino's, Land O'Lakes, McCormick & Co., B&G Foods, Bush Brothers & Company

Zendesk

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Popular Solutions

Zendesk

6 reviews

BIME Analytics [EOL]

0 reviews

Zendesk Messaging

0 reviews

Top Industries

No Data Available

Computer Software Company

21%

Performing Arts

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
For the company I was working with that used Zendesk, they paid for the subscription. I cannot provide exact...
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ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
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Anonymous User
Manager of Network Development

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

No Data Available

Tariq-Muhammad
SEO at Samen Limited
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
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JohanSkibdahl
CEO at Etcetera Networks
The technical support provided by Zendesk has been very satisfactory. While instant resolution is ideal, they...
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Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
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Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
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Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
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Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
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Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
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Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
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Anonymous User
User Happiness Manager at a tech vendor
The customer service and support experience were okay. When contacted, they respond really fast. I’ll give it to them...
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ManishArora
Vice President at Bypass Network Services
We have had no issues with technical support so far.
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Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
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Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
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Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
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Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
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Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
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Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
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CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
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Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
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Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
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Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
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Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
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Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
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Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
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Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
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Abha Jhunjhunwala
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
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Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
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Anonymous User
Consultant / Public Speaking / Writing
8/10
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Review 1 of 30

Technical Support

No Data Available

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