Compare Elastic vs Rapid7

Elastic

Based on 85 reviews.

Rapid7

Based on 83 reviews.

Latest Research

Elastic Security vs. Rapid7 InsightIDR

Updated: August 2022

Overview

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

Information Not Available

Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Popular Solutions

Elastic Enterprise Search

22 reviews

Elastic Security

18 reviews

Elastic Observability

6 reviews

Rapid7 InsightVM

22 reviews

Rapid7 InsightIDR

5 reviews

Rapid7 Metasploit

4 reviews

Top Industries

Comms Service Provider

27%

Computer Software Company

18%

Financial Services Firm

10%

Government

Comms Service Provider

23%

Computer Software Company

18%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

CharlesNetshivhera
Senior DevOps Engineer at a financial services firm
It is currently deployed as a single instance, but we are currently looking at clusters. We are using it for a...
Read full review of Elastic Security »
Kiran BM
Chief Data Scientist at Everlytics Data Science Pte Ltd
I'm involved in architecting and implementing Elasticsearch-based solutions, catering to various use cases including...
Read full review of Elastic Enterprise Search »
Anonymous User
I.T. Manager at a healthcare company
We're using it as part of our security monitoring system — essentially collecting logs and metrics and analyzing it...
Read full review of Elastic Beats »
Anonymous User
Managing Director at a tech vendor
I use this product in projects that we do for other companies. We use the most updated version of the solution. We're...
Read full review of Elastic Observability »

Review 1 of 4

Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
The customer that I handle right now uses AppSpider to scan web applications for vulnerabilities and application...
Read full review of Rapid7 AppSpider »
Nixon Bagalkoti
Cyber Security Lead at a media company
We are using it for DAST, dynamic scanning.
Read full review of Rapid7 InsightAppSec »
Bill Young
Director of Cyber Security (CISO) at a marketing services firm
In our first use case, we wanted to map the solution back to our NIS (Network and Information Systems) framework and...
Read full review of Rapid7 InsightVM »
Anonymous User
Project Director at a tech services company
I used the community edition. It's a very handy and powerful product. For a free product, the capabilities are...
Read full review of Rapid7 Metasploit »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
We use DivvyCloud to monitor our workloads in Docker and Kubernetes. From a security classification point of view, we...
Read full review of DivvyCloud »

Review 1 of 5

Customer Service

Sudeera Mudugamuwa
Co-Founder at a tech services company
We have not contacted technical support. We had a couple of issues that we were able to resolve by looking up the...
Read full review of Elastic Enterprise Search »
Steve Drill
VP Platform Engineering at Hydrogen
I've never dealt with technical support. I can't speak to how helpful or responsive they are.
Read full review of Elastic Security »
CharlesNetshivhera
Senior DevOps Engineer at a financial services firm
I have used the technical support. Their forums are quite good in terms of response. There is quite a big community...
Read full review of Elastic Security »
MarioReale
Cloud Engineer at GARR
We did not have to contact technical support.
Read full review of Elastic Security »
Oscar Narvaez
COE Head at a tech services company
I have experience working with technical support. They are good at responding to incidents. I have not had too many...
Read full review of Elastic Enterprise Search »
Erik De Decker
Owner & director at Pulsar ICT
I work on part of the team that deals with technical support issues. There's a good community around the solution....
Read full review of Elastic Enterprise Search »
Murat ERAYDIN
Owner and CEO at Karmasis
We got 60 days of development consultancy with them. Until we sign the agreement, they were quick and prompt. After...
Read full review of Elastic Enterprise Search »
Yogesh-Sharma
DevOps Engineer at a computer software company
We were using the open source version. Community support is good.
Read full review of Elastic Security »
NaveedAhmed
General Manager at BroadBITS
There has been enough support available online for what we have been using the solution for.
Read full review of Elastic Enterprise Search »
Franco Fontana
Business Intelligence at UTE
We have only used their community support from the discuss.elastic.co site.
Read full review of Elastic Enterprise Search »
TeguhBudyantara
Professional Services Manager at PT Korelasi Persada Indonesia
Elastic support is good.
Read full review of Elastic Security »
Anonymous User
Senior DevOps Engineer at a financial services firm
We have been open to solutions and haven't really had a need to rely on technical support. We've relied mostly on...
Read full review of Elastic Enterprise Search »
Anonymous User
System Engineer at a tech services company
Have worked on the open source version and, hence, I don't have much information about tech support.
Read full review of Elastic Enterprise Search »
Anonymous User
Data Scientist at a tech vendor
I haven't needed to contact technical support. The forums are pretty good and most of the things that I need to ask...
Read full review of Elastic Enterprise Search »
Anonymous User
System Analyst at S7
If we discuss technical support from the vendor, it's the first line of support and we don't need very quick response...
Read full review of Elastic Enterprise Search »
Anonymous User
Solutions Architect at a computer software company
The is a comprehensive online community that I have used for support.
Read full review of Elastic Observability »
Anonymous User
Director of Engineering at a tech services company
There were a couple of instances where we were in touch with the Elastic support team. The DevOps team was primarily...
Read full review of Elastic Security »
Wan Ikbal Ismat W.
Principal Cyber Security Manager at Ask4key
I would say the technical support isn't really good or bad. On a scale of one to ten, I would give it a five.
Read full review of Elastic Security »
Anonymous User
Executive VP Operation Aqua + South East Asia at a manufacturing company
I have not contacted support.
Read full review of Elastic Enterprise Search »
Anonymous User
Devops/SRE tech lead at a transportation company
Due to the fact that we have a paid version of the product, technical support has been fine. We've been satisfied...
Read full review of Elastic Security »
Fazil BasheerSyed
Technical Team Lead at Quester
We hosted this solution ourselves, so there was no technical support.
Read full review of Elastic Security »
Rubén García
Desarrollador Java Senior Full Stack at Optimissa Capital Markets Consulting
Technical support is good, they're able to answer all of our questions.
Read full review of Elastic Security »
Steffen Klein
Senior Consultant at sectecs
I have contacted technical support, once or twice. The experience was okay.
Read full review of Elastic Enterprise Search »
Anonymous User
Associate Director - Solutions at a comms service provider
We have not used technical support because we always had talent within the company for end-user support.
Read full review of Elastic Security »
Anonymous User
Associate Delivery Lead at a tech services company
We have been in touch with support and raised tickets a couple of times, especially when we get stuck with respect to...
Read full review of Elastic Security »
DAVIDEVANS
Cyber Security Professional at Defensive Cyber Security Center Germany
I'm very satisfied with the technical support and would rate it highly. Sometimes there are issues because we are...
Read full review of Elastic Enterprise Search »
Anonymous User
I.T. Manager at a healthcare company
I did contact them one time when an upgrade process went awry and they were able to resolve the issues and take care...
Read full review of Elastic Beats »
Maria Foss
Chief Operating Officer / SR. Project Manager at SCS
The technical support is adequate.
Read full review of Elastic Security »
Anonymous User
IT at a tech vendor
I never had to be in contact with technical support. I mainly rely on the communities around the solution and that is...
Read full review of Elastic Security »
Anonymous User
CEO at a tech services company
The technical support is good.
Read full review of Elastic Security »

Review 1 of 30

Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
Muhammad Ali Aziz
Sr Manager of Cybersecurity at a tech services company
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
ParveshDhurmea
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Nixon Bagalkoti
Cyber Security Lead at a media company
When I joined, the agreement with Rapid7 was already in place. They have only email support, and if they have 24/7...
Read full review of Rapid7 InsightAppSec »
Anusha Patnaik
IRM Technical Consultant at Shell
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Chad Kliewer
Information Security Officer at PTCI
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Ascast
Security Analyst at Millennium Technology Group
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Damir Miklavčič
Security Analyst at Zavarovalnica Triglav, d.d.
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Anonymous User
Security Officer at a tech consulting company
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
Anonymous User
User at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Anonymous User
Database Administrator
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anonymous User
Senior Cyber Security Specialist at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Anonymous User
Security Consultant at a tech vendor
The technical support is good in their knowledge, but they are a little slow.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
I'm not impressed with their support right now. Their support model is not really good. They have a portal or forum,...
Read full review of DivvyCloud »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Anonymous User
Technical Consultant at Yip Intsoi
I've been in contact with technical support in the past. they're very good. We're satisfied with the level or...
Read full review of Rapid7 InsightVM »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »

Review 1 of 30

Technical Support

No Data Available

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