Compare Ekahau vs NetAlly

Ekahau

Based on 35 reviews.

NetAlly

Based on 108 reviews.

Latest Research

Buyer's Guide

AirMagnet Survey PRO vs. Ekahau AI Pro

June 2026

AirMagnet Survey PRO vs. Ekahau AI Pro

Updated: June 2026

Buyer's Guide

AirMagnet Survey PRO vs. Ekahau AI Pro

June 2026

Ekahau AI Pro vs. AirMagnet Survey PRO

Updated: June 2026

Sample Customers

Ekahau AI Pro

Presidio, Planet Earth, Ruckus

AirMagnet Survey PRO

Houston Methodist Hospital, Love's Travel Stops

Popular Solutions

Ekahau AI Pro

3 reviews

AirMagnet Survey PRO

0 reviews

NetAlly EtherScope nXG

2 reviews

LinkRunner

2 reviews

Top Industries

Computer Software Company

11%

Comms Service Provider

10%

Manufacturing Company

Construction Company

Manufacturing Company

10%

Comms Service Provider

University

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Lakshmi Narayan
Business Development Manager at PCa Lumens
They want to verify whether everything is working fine after doing the planning. Sometimes, customers check if there...
Read full review of Ekahau AI Pro »

Review 1 of 1

BAI QING
Technical Director at SystemEngineer360 Pte. Ltd.
We are a system integrator, and we do lots of infra projects. It is a handheld device, and we are using it in a...
Read full review of LinkRunner »
ScottSmith2
CIO at ProTek Communications
Currently, I use the product for daily troubleshooting as needed. That ranges from wireless or wired problems,...
Read full review of NetAlly EtherScope nXG »
JamesStout
IT Director at JVS Consulting
OneTouch is used for cable and network testing.
Read full review of OneTouch AT Network Assistant »
JamesStout
IT Director at JVS Consulting
I use the tool to find the nearest switch, to check whether it's the right speed or duplex, and to connect to the...
Read full review of LinkSprinter »
Anonymous User
Network Engineer

Read full review of AirMagnet Spectrum XT »

Review 1 of 5

Customer Service

ALEXANDRE VIANNA
CTO at Redeswirelessbrasil
The customer service and support were nice. For example, when I try to solve the problem related to Optimizer, it's...
Read full review of Ekahau AI Pro »
Gopi R S
Senior Radio Frequncy DAS Design Engineer at a comms service provider
Ekahau's customer service is satisfactory, and they are giving their maximum effort to answer my questions. I contact...
Read full review of Ekahau AI Pro »
WimRoelands
Owner at De Wifi Expert
The customer support is low. Support is somewhat acceptable because I know the team, but it's lacking when it comes...
Read full review of Ekahau AI Pro »
Ron South
Manager, Unified Communications at University of Tennessee Health Science Center
They are proactive.
Read full review of Ekahau AI Pro »
Lakshmi Narayan
Business Development Manager at PCa Lumens
We don't get proper on-time support. Once we raise a ticket, it takes a lot of time to get a response. The...
Read full review of Ekahau AI Pro »
Lakshmi Narayan
Business Development Manager at PCa Lumens
We have received good support from the customer service team at Ekahau. I do have one outstanding issue that has not...
Read full review of Ekahau AI Pro »
Alex Uritsky
Network Engineer at Israel InterUniversity Computation Center
The solution's technical support was good when we used it for training before buying the solution.
Read full review of Ekahau AI Pro »
Jihad Aqel
Senior Network Engineer at Shabkati network solutions
The customer service and support were very helpful.
Read full review of Ekahau AI Pro »
Manuele Groppi
Senior System Engineer at alascom
We don't have much experience with technical support because we don't have many problems. However, we have had...
Read full review of Ekahau AI Pro »
Alex-Wilson
Owner at Collabsion, Inc.
In terms of technical support, it is hit or miss. They tend to rely on offshore support for the first level and the...
Read full review of Ekahau AI Pro »
Christy Miller, CEO At Bcl, BI Csi Rcdd
Consultant at a consultancy
Customer Service: Customer service is excellent; always there to answer questions or assist with an issue; very open...
Read full review of Ekahau AI Pro »
Anonymous User
Senior Consultant at a tech services company
Technical support is excellent; quick feedback and appropriate solutions.
Read full review of Ekahau AI Pro »
Alex-Wilson
Owner at Collabsion, Inc.
Customer Service: Customer service is slow to respond. They respond but the 24-hour delay to hold an open dialog is...
Read full review of Ekahau AI Pro »
Anonymous User
Owner at a comms service provider
One thing I know our CTO was not real happy with was support. I can't recall the issue, but dealing with the support...
Read full review of Ekahau AI Pro »
Anonymous User
Sr. Wireless Engineer at a tech services company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of Ekahau AI Pro »
Claudio Rosa
System Engineer at a mining and metals company
Customer Service: Customer service provides fast answers. Technical Support: Sometimes, it takes technical support...
Read full review of Ekahau AI Pro »
SyedImran
Tech Specialist, Client Network DeliveryTech at AT&T
I reached out to technical support a couple of times, and they were excellent.
Read full review of Ekahau AI Pro »
Anonymous User
Network Specialist at a manufacturing company
The solution's support team works well.
Read full review of Ekahau AI Pro »
Anonymous User
Ingeniero de sistemas at a tech services company
The customer service answers quickly and correctly. If you have a problem, they solve it.
Read full review of Ekahau AI Pro »
Armando Mac Beath
Project Director at Design and Intelligent Materials S de RL de CV
I rate Ekahau support seven out of 10. It could be improved.
Read full review of Ekahau AI Pro »
Anonymous User
Sales Engineer at a comms service provider
I would rate their technical support team a 10, on a scale from one to 10, with one being the worst and 10 being the...
Read full review of Ekahau AI Pro »
Francois Jansen Van Vuuren
Solutions Architect at Altron
When we started out with the solution, the only support available was via email. It was efficient but sometimes it's...
Read full review of Ekahau AI Pro »
Anonymous User
Directeur Supports et Formation at a healthcare company
Customer Service: N/A: Initial purchase and yearly renewal are made through a reseller. Technical Support: Technical...
Read full review of Ekahau AI Pro »
Suba Alexandru
Wireless Network Engineer at Forvia
Contacting the support team is really easy. When I create a ticket, an engineer is assigned to my ticket in a couple...
Read full review of Ekahau AI Pro »
Richard Bradley
Senior Analyst at a manufacturing company
The tech support is very hit or miss. It can be really good or it can be really bad, depending on which engineer you...
Read full review of Ekahau AI Pro »
SunnyWang
Network Engineer at a computer software company
We have had a problem with the solution and the support has not figured out how to solve it.
Read full review of Ekahau AI Pro »
Anonymous User
Primary Wireless Project Manager at a government
I haven't really had to use them, but I'm assuming they would be pretty good. Ekahau has been good at everything...
Read full review of Ekahau AI Pro »
Anonymous User
WLAN & Route/Switch Network Engineer at a tech vendor
Customer Service: 9 out of 10. They listen and respond to you, sometimes in a couple of hours. Excellent customer...
Read full review of Ekahau AI Pro »

Review 1 of 28

ScottSmith2
CIO at ProTek Communications
Technical support is probably one of the best I've ever dealt with in my 25-plus years in the technology and...
Read full review of NetAlly EtherScope nXG »
Robin Puliparambil
Senior Network Engineer at MATRIXCNI
I haven't needed to contact technical support.
Read full review of LinkRunner »
Mark Witherspoon
Wireless Services Manager at Veritas Managed Solutions
I've contacted AirMagnet Survey's technical support. They've been consistently good, and I've never had any issues...
Read full review of AirMagnet Survey PRO »
Rene Ruiz
Network Engineer
I have never used the solution's technical support. I have always done everything on my own.
Read full review of AirCheck G3 »
John D'Amico
President / System Engineer at KLIPSYS TECHNOLOGIES, LLC
We use the maintenance service through NetAlly, which is paid support. The service has always been accessible and...
Read full review of NetAlly EtherScope nXG »
Chase McGee
Cyber Range Engineer 2 at Tech Data Limited
I wanted an app installed and their technical support got back to me in less than a day, which was amazing. One of...
Read full review of NetAlly EtherScope nXG »
James_Stout
IT Director at JVS Consulting
I rate NetAlly support nine out of 10. Sometimes there are some issues with the time difference, but they always have...
Read full review of NetAlly EtherScope nXG »
Anonymous User
CCIE Engineer at a tech services company
The last time one of my colleagues opened a ticket for some installation, as there was some problem with the...
Read full review of AirMagnet Survey PRO »
Bert Aerts
CEO at COMCERT BV
We have contacted their technical support, but it was more for clarification than a technical issue about a product...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Owner at a tech company
Technical support is 9/10. It’s not cheap, but it is good, the turnaround time. The problem I had was a very unique...
Read full review of OneTouch AT Network Assistant »
Anonymous User
Consultant - Secure Mobility
Other than having technical support change out the adapter MAC address on the license for me, I did not have much...
Read full review of AirMagnet Survey PRO »
Anonymous User
Network Engineer at a tech services company
Their customer service is great if you get the gold package or whatever the highest support package is. That is what...
Read full review of AirMagnet Survey PRO »
Gaishirui
Site Administrator at a tech services company
I have never used the technical support for this device.
Read full review of AirCheck G3 »
David Scallion
Senior Manager of Network at a legal firm
Customer Service: Excellent. Technical Support: Excellent.
Read full review of AirMagnet Survey PRO »
Diego A.
Network Engineer at a engineering company
I haven't used the technical support. I wanted to, one day, but it wasn't easy to find who to call. I normally like...
Read full review of NetAlly EtherScope nXG »
Stuart Kendrick
Systems Engineer at a consultancy
I have used the technical support only occasionally, and they're good: responsive, technical, drive to solving my...
Read full review of AirCheck G3 »
Anonymous User
Department Manager at a computer software company
I have not needed the technical support.
Read full review of AirMagnet Survey PRO »
Anonymous User
Senior Network Engineer at a university
We have not used technical support. We just reboot our system and move on. I'd be more concerned if it happened...
Read full review of AirMagnet Survey PRO »
F. Herrera
Gerente Soporte Técnico at a computer software company
Customer Service: An eight out of 10. Technical Support: An eight out of 10.
Read full review of AirMagnet Survey PRO »
Garin Ganis
Curator at Benhil951 Reading room
Customer support from NetAlly has been solid. I haven't needed to contact their engineers much because their online...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Manager at a educational organization
I have not called support yet. I used the support when it belonged to Fluke. I haven't called NetScout yet.
Read full review of OneTouch AT Network Assistant »
Anonymous User
Senior E Learning Consultant at a tech services company
Technical support is one of the important things that customers appreciate, and Netscout have some very qualified...
Read full review of AirMagnet Survey PRO »
Anonymous User
Project Manager at a comms service provider
It's been a long time since we've called techncial support, but I do remember it being a good experience and them...
Read full review of AirMagnet Survey PRO »
Nader Alkahtani
Network Engineer at a tech services company
Customer Service: I rate customer service 80/100. Technical Support: I rate technical support 80/100.
Read full review of LinkRunner »
Ernie Rumfield
Sr. Telecommunications Engineer at County of Hillsborough
When I have had issues I have reached out to NetAlly and they have responded very quickly. They're very good. They...
Read full review of AirCheck G3 »
Anonymous User
Information Technology Specialist at a government
I have not used the technical support.
Read full review of AirMagnet Survey PRO »
Anonymous User
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
Customer Service: Customer service is 9/10. Technical Support: Technical support is 8/10.
Read full review of AirMagnet Spectrum XT »
Anonymous User
System Engineer Wlan at a tech services company
So far, we haven’t needed technical support for this product.
Read full review of AirMagnet Survey PRO »
Anonymous User
IT Admin at a tech consulting company
Overall, the majority of their support engineers are exceptional. Especially when it comes to being able to react or...
Read full review of AirMagnet Survey PRO »
Anonymous User
Sr. Systems Engineer at a pharma/biotech company
I'd say technical support is a 10/10. I've only really had to deal with them once or twice to get software updates.
Read full review of OneTouch AT Network Assistant »

Review 1 of 30

Technical Support

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