Compare Ekahau vs NetAlly

Ekahau

Based on 35 reviews.

NetAlly

Based on 108 reviews.

Latest Research

Buyer's Guide

AirMagnet Survey PRO vs. Ekahau AI Pro

December 2025

AirMagnet Survey PRO vs. Ekahau AI Pro

Updated: December 2025

Buyer's Guide

AirMagnet Survey PRO vs. Ekahau AI Pro

December 2025

Ekahau AI Pro vs. AirMagnet Survey PRO

Updated: December 2025

Sample Customers

Ekahau AI Pro

Presidio, Planet Earth, Ruckus

AirMagnet Survey PRO

Houston Methodist Hospital, Love's Travel Stops

Popular Solutions

Ekahau AI Pro

7 reviews

AirMagnet Survey PRO

2 reviews

NetAlly EtherScope nXG

3 reviews

LinkRunner

2 reviews

Top Industries

Computer Software Company

13%

Comms Service Provider

Educational Organization

Government

Manufacturing Company

10%

Government

Comms Service Provider

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ALEXANDRE VIANNA
CTO at a tech consulting company
I am an Ekahau partner in Brazil, and it's part of my business. My company provides wireless professional services,...
Read full review of Ekahau AI Pro »

Review 1 of 1

Mark Witherspoon
Wireless Services Manager at a tech services company
We use AirMagnet Survey, for site verifications after the wireless system has been installed. We conduct pre and...
Read full review of AirMagnet Survey PRO »
BAI QING
Technical Director
We are a system integrator, and we do lots of infra projects. It is a handheld device, and we are using it in a...
Read full review of LinkRunner »
Doug Dickerson
Manager at a educational organization
Network port troubleshooting is probably the best use case that we have. We test the performance and configuration of...
Read full review of NetAlly EtherScope nXG »
JamesStout
IT Director at a tech vendor
OneTouch is used for cable and network testing.
Read full review of OneTouch AT Network Assistant »
JamesStout
IT Director at a tech vendor
I use the tool to find the nearest switch, to check whether it's the right speed or duplex, and to connect to the...
Read full review of LinkSprinter »

Review 1 of 5

Customer Service

Jihad Aqel
Senior Network Engineer at a comms service provider
The customer service and support were very helpful.
Read full review of Ekahau AI Pro »
Gopi R S
Senior Radio Frequncy DAS Design Engineer at a comms service provider
Ekahau's customer service is satisfactory, and they are giving their maximum effort to answer my questions. I contact...
Read full review of Ekahau AI Pro »
Ron South
Manager, Unified Communications at a healthcare company
They are proactive.
Read full review of Ekahau AI Pro »
Lakshmi Narayan
Business Development Manager at a retailer
We don't get proper on-time support. Once we raise a ticket, it takes a lot of time to get a response. The...
Read full review of Ekahau AI Pro »
Alex Uritsky
Network Engineer at a educational organization
The solution's technical support was good when we used it for training before buying the solution.
Read full review of Ekahau AI Pro »
WimRoelands
Owner at a tech services company
The customer support is low. Support is somewhat acceptable because I know the team, but it's lacking when it comes...
Read full review of Ekahau AI Pro »
Lakshmi Narayan
Business Development Manager at a retailer
We have received good support from the customer service team at Ekahau. I do have one outstanding issue that has not...
Read full review of Ekahau AI Pro »
ALEXANDRE VIANNA
CTO at a tech consulting company
The customer service and support were nice. For example, when I try to solve the problem related to Optimizer, it's...
Read full review of Ekahau AI Pro »
Christy Miller, CEO At Bcl, BI Csi Rcdd
Consultant at a consultancy
Customer Service: Customer service is excellent; always there to answer questions or assist with an issue; very open...
Read full review of Ekahau AI Pro »
Manuele Groppi
Senior System Engineer at a tech services company
We don't have much experience with technical support because we don't have many problems. However, we have had...
Read full review of Ekahau AI Pro »
Anonymous User
Senior Consultant at a tech services company
Technical support is excellent; quick feedback and appropriate solutions.
Read full review of Ekahau AI Pro »
Armando Mac Beath
Project Director at a tech services company
I rate Ekahau support seven out of 10. It could be improved.
Read full review of Ekahau AI Pro »
Anonymous User
Owner at a comms service provider
One thing I know our CTO was not real happy with was support. I can't recall the issue, but dealing with the support...
Read full review of Ekahau AI Pro »
Anonymous User
WLAN & Route/Switch Network Engineer at a tech vendor
Customer Service: 9 out of 10. They listen and respond to you, sometimes in a couple of hours. Excellent customer...
Read full review of Ekahau AI Pro »
SyedImran
Tech Specialist, Client Network DeliveryTech at a tech vendor
I reached out to technical support a couple of times, and they were excellent.
Read full review of Ekahau AI Pro »
Anonymous User
Sales Engineer at a comms service provider
I would rate their technical support team a 10, on a scale from one to 10, with one being the worst and 10 being the...
Read full review of Ekahau AI Pro »
Francois Jansen Van Vuuren
Solutions Architect at a computer software company
When we started out with the solution, the only support available was via email. It was efficient but sometimes it's...
Read full review of Ekahau AI Pro »
Anonymous User
Primary Wireless Project Manager at a government
I haven't really had to use them, but I'm assuming they would be pretty good. Ekahau has been good at everything...
Read full review of Ekahau AI Pro »
Anonymous User
Directeur Supports et Formation at a healthcare company
Customer Service: N/A: Initial purchase and yearly renewal are made through a reseller. Technical Support: Technical...
Read full review of Ekahau AI Pro »
Suba Alexandru
Wireless Network Engineer at a manufacturing company
Contacting the support team is really easy. When I create a ticket, an engineer is assigned to my ticket in a couple...
Read full review of Ekahau AI Pro »
Anonymous User
Network Specialist at a manufacturing company
The solution's support team works well.
Read full review of Ekahau AI Pro »
Anonymous User
Sr. Wireless Engineer at a tech services company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of Ekahau AI Pro »
Alex-Wilson
Owner at a tech services company
In terms of technical support, it is hit or miss. They tend to rely on offshore support for the first level and the...
Read full review of Ekahau AI Pro »
Richard Bradley
Senior Analyst at a manufacturing company
The tech support is very hit or miss. It can be really good or it can be really bad, depending on which engineer you...
Read full review of Ekahau AI Pro »
Claudio Rosa
System Engineer at a mining and metals company
Customer Service: Customer service provides fast answers. Technical Support: Sometimes, it takes technical support...
Read full review of Ekahau AI Pro »
SunnyWang
Network Engineer at a computer software company
We have had a problem with the solution and the support has not figured out how to solve it.
Read full review of Ekahau AI Pro »
Alex-Wilson
Owner at a tech services company
Customer Service: Customer service is slow to respond. They respond but the 24-hour delay to hold an open dialog is...
Read full review of Ekahau AI Pro »
Anonymous User
Ingeniero de sistemas at a tech services company
The customer service answers quickly and correctly. If you have a problem, they solve it.
Read full review of Ekahau AI Pro »

Review 1 of 28

Luis Gimenez
Tecnical Director at a tech services company
The technical support is very good and fast. It is easy to create a ticket. I would rate them as 10 out of 10.
Read full review of NetAlly EtherScope nXG »
Dan Jones
Principle Wireless Engineer at a tech services company
I've never had to use their support. Their documentation is good, but the main place I've gone to find out how to do...
Read full review of NetAlly EtherScope nXG »
Samuel Clements
Engineering Director at a tech vendor
NetAlly support is highly responsive. They've always immediately addressed my concerns. I'd say their support is...
Read full review of AirCheck G3 »
Chase McGee
Cyber Range Engineer 2 at a financial services firm
I wanted an app installed and their technical support got back to me in less than a day, which was amazing. One of...
Read full review of NetAlly EtherScope nXG »
Robin Puliparambil
Senior Network Engineer at a tech services company
I haven't needed to contact technical support.
Read full review of LinkRunner »
Mike Robinson
Network/Telecom Administrator at a university
I used the technical support one time when I wondered what happened to my online account. I found it was no longer...
Read full review of LinkRunner »
Anonymous User
Network Administrator at a educational organization
Technical support is expert.
Read full review of LinkRunner »
Garin Ganis
Curator at a consultancy
Customer support from NetAlly has been solid. I haven't needed to contact their engineers much because their online...
Read full review of NetAlly EtherScope nXG »
David Scallion
Senior Manager of Network at a legal firm
Customer Service: Excellent. Technical Support: Excellent.
Read full review of AirMagnet Survey PRO »
Nader Alkahtani
Network Engineer at a tech services company
Customer Service: I rate customer service 80/100. Technical Support: I rate technical support 80/100.
Read full review of LinkRunner »
Andrii Danylov
Systems Engineer at a tech services company
Their technical support is excellent. I've had some support requests and the response time was good and my issues...
Read full review of NetAlly EtherScope nXG »
Bert Aerts
CEO at a tech services company
We have contacted their technical support, but it was more for clarification than a technical issue about a product...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Project Manager at a comms service provider
It's been a long time since we've called techncial support, but I do remember it being a good experience and them...
Read full review of AirMagnet Survey PRO »
Andrew Pitsikalis
Business Development Manager at a tech services company
I've had customers who have dropped units and had issues with some faults that they caused themselves. NetAlly...
Read full review of NetAlly EtherScope nXG »
Anonymous User
CCIE Engineer at a tech services company
The last time one of my colleagues opened a ticket for some installation, as there was some problem with the...
Read full review of AirMagnet Survey PRO »
Rig Villarias
Network Engineer at a tech vendor
I have not used their technical support. The documentation on the Link-Live support is pretty straightforward. It's a...
Read full review of LinkRunner »
Jonathan-Davis
Senior Network Engineer at a government
I have not used NetAlly's techincal/customer support for this solution.
Read full review of NetAlly EtherScope nXG »
Anonymous User
Sr. Network Engineer - Network Information Systems at a tech services company
Customer service is very good, supportive and quick in response.
Read full review of AirMagnet Survey PRO »
Anonymous User
Manager, Enterprise Infrastructure And Operations at a financial services firm
I had a couple issues a long time ago primarily around lockups and those types of issues. Also, when we were...
Read full review of AirMagnet Survey PRO »
Anonymous User
Wireless Consultant at a tech company
Technical support is very good. We have Gold support.
Read full review of AirMagnet Survey PRO »
Anonymous User
Works at a healthcare company
I called technical support several times but most of the time, the people I talk to are not so intensively...
Read full review of AirMagnet Survey PRO »
Anonymous User
Test Engineer at a comms service provider
I haven't used NetAlly's customer support in over a year, and that was on the previous model. They have been very...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Information Technology Specialist at a government
I have not used the technical support.
Read full review of AirMagnet Survey PRO »
Anonymous User
Senior Network Engineer at a university
We have not used technical support. We just reboot our system and move on. I'd be more concerned if it happened...
Read full review of AirMagnet Survey PRO »
Korry Gold
Network Engineer at a hospitality company
I had a battery problem with the device. Once the battery meter dropped down to two bars, the unit would start...
Read full review of AirCheck G3 »
F. Herrera
Gerente Soporte Técnico at a computer software company
Customer Service: An eight out of 10. Technical Support: An eight out of 10.
Read full review of AirMagnet Survey PRO »
Korry Gold
Network Engineer at a hospitality company
I didn't interact with them for LinkRunner. It was for another device. I was having trouble with the battery, and...
Read full review of LinkRunner »
Anonymous User
Senior E Learning Consultant at a tech services company
Technical support is one of the important things that customers appreciate, and Netscout have some very qualified...
Read full review of AirMagnet Survey PRO »
Anonymous User
IT Admin at a tech consulting company
Overall, the majority of their support engineers are exceptional. Especially when it comes to being able to react or...
Read full review of AirMagnet Survey PRO »
Anonymous User
Network Engineer / Project Manager at a comms service provider
Good technical support.
Read full review of AirMagnet Survey PRO »

Review 1 of 30

Technical Support

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