Compare BlueCat vs Dynatrace

BlueCat

Based on 53 reviews.

Dynatrace

Based on 350 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. OmniPeek

April 2025

Dynatrace vs. OmniPeek

Updated: April 2025

Buyer's Guide

Dynatrace vs. OmniPeek

April 2025

OmniPeek vs. Dynatrace

Updated: April 2025

Sample Customers

OmniPeek

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy

Omnipliance

Cisco Systems, Ekahau, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

19 reviews

3 reviews

6 reviews

10 reviews

0 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Educational Organization

41%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ryan Michael Patterson
Senior Security Engineer at a tech services company
As a large-scale enterprise, we've relied on BlueCat Integrity as our internal DDI solution for years, managing DHCP,...
Read full review of BlueCat Integrity »
Bob Stiles
Cyber Security Architect Engineer at a financial services firm
We use BlueCat Infrastructure Assurance mainly for interrogation and alerting.
Read full review of BlueCat Infrastructure Assurance (BCIA) »
Vinal-Patel
Network Architect, internally known as Network Transformation Lead at a pharma/biotech company
I use OmniPeek ( /products/omnipeek-reviews ) for several use cases. Firstly, I use it for application performance,...
Read full review of OmniPeek »
LeandroFreitas
Senior Network Engineer at a computer software company
In our network, BlueCat Edge acts as the central point of contact for all DNS requests. It essentially functions like...
Read full review of BlueCat Edge »
Scott Schimmel
Director of Infrastructure at a outsourcing company
Our primary use for Micetro is IP address management, leveraging its built-in IPAM features. Since we also own the...
Read full review of Micetro »

Review 1 of 5

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
Read full review of Dynatrace »

Review 1 of 1

Customer Service

Bob Fuller
Engineering Specialist at Community Health Systems
I contact support maybe once a month. They are amazing. Just recently, I was able to upgrade our support contract as...
Read full review of BlueCat Integrity »
Mahesh Doshi
IT at a energy/utilities company
If enhancements are not required, then support for the product is good. The solution was a new product so we wanted...
Read full review of LiveAction LiveNX »
Salman Rahman
Cyber Security IT Engineer at a financial services firm
While we utilize Datadog's remote checkup for on-premise devices rather than the cloud-based BlueCat Infrastructure...
Read full review of BlueCat Infrastructure Assurance (BCIA) »
Srinivasan-V
DDI Engineer at TWO95 International, Inc
The technical support is responsive and they have resolved any issues we have had.
Read full review of BlueCat Integrity »
LeandroFreitas
Senior Network Engineer at a computer software company
We truly value the professional support offered by BlueCat. While it is a paid service, their expertise is excellent,...
Read full review of BlueCat Integrity »
Bob Stiles
Cyber Security Architect Engineer at a financial services firm
Customer support is very good, with knowledgeable and eager staff.
Read full review of BlueCat Infrastructure Assurance (BCIA) »
David Muscat
Principal Architect, System Design /Enterprise-Hybrid Cloud DNS Lead at a healthcare company
They're hands down fabulous. They're there in a pinch. We use their enterprise solution for support, and they are...
Read full review of BlueCat Integrity »
Keerthi Kumar Sangaraju
Technology Manager at a tech services company
BlueCat's technical support is very good.
Read full review of BlueCat Integrity »
Ian Slade
Sr. Manager Network Engineering and Architecture at a tech vendor
I rate BlueCat support six out of 10. They used to have a free technical account manager for enterprise deployments....
Read full review of BlueCat Integrity »
LeandroFreitas
Senior Network Engineer at a computer software company
We're very impressed with BlueCat's premium support service. They're highly engaged, holding bi-weekly meetings to...
Read full review of BlueCat Edge »
Kunwar Preet Singh Sodhi
Test lead at Wipro Limited
Every time we sought help from the technical support team, they provided us with the assistance we needed. They were...
Read full review of OmniPeek »
Mostafa Edres
Network Engineer at Click ITS
BlueCat's technical support is knowledgeable and quick to respond.
Read full review of BlueCat Integrity »
Venkat Lkmula
Tech spesialist at INT tech services
The support from OmniPeek is good. You need to know where to look when you are facing issues, and you can click for...
Read full review of OmniPeek »
Henk-Jan Dennenberg
IT Admin/Network engineer at jfsg
I would rate them a nine out of ten.
Read full review of Micetro »
Anonymous User
IT Engineer at a construction company
The standard support was fairly good; response time varied depending on the issue. We have since upgraded our support...
Read full review of BlueCat Edge »
Anonymous User
System/Network Administrator at a manufacturing company
I have never had to contact technical support.
Read full review of BlueCat Edge »
reviewer98645120
Senior Technology Services Specialist at FedEx
I have not had personal interactions with LiveAction's support team.
Read full review of LiveAction LiveNX »
Anonymous User
Enterprise Architect at a financial services firm
Technical support responsiveness presents a concern. While it's comparable to other vendors like Microsoft, I expect...
Read full review of BlueCat Edge »
Anonymous User
Eservices Administrator at a computer software company
I've not interacted with them directly.
Read full review of BlueCat Edge »
Anonymous User
Director feature network at a tech consulting company
Support is superb.
Read full review of LiveAction LiveNX »
Anonymous User
IT Manager, Network Engineering at a retailer
Their tech support is awesome.
Read full review of LiveAction LiveNX »
Kobe Yu
Engineer at Lite-On Technology Corp
I have no idea what technical support is like. I never reached out and ask for support. If we encounter some issues,...
Read full review of OmniPeek »
Anonymous User
Infrastructure Services Manager at a transportation company
Their tech support is good once you get to them. They are hard to reach, and they're obviously not at the drop of a...
Read full review of LiveAction LiveNX »
Benjamin Hodzic
Chief Mission Critical Communications at United Nations
The technical support is terrible and I give it a minus one hundred.
Read full review of LiveAction LiveNX »
Anonymous User
System Engineer at a aerospace/defense firm
Their technical support is good. The previous solution that we were using was open source. BlueCat's technical...
Read full review of BlueCat Integrity »
Anonymous User
Network Architect at a financial services firm
The support is very good. They can provide us with solutions to pretty much any weird requests we come up with. They...
Read full review of BlueCat Integrity »
Frederic Girard
Developer for DDI Team at Cgi Deutschland KG
I've contacted BlueCat Gateway technical support, and the team responds quickly. Sometimes, when I have a more...
Read full review of BlueCat Gateway »
Anonymous User
Senior Cloud Engineer at a insurance company
Awesome customer service from BlueCAT whenever we needed.
Read full review of BlueCat Integrity »
Donatas-Bukelis
Project Manager at Hilti
In the limited contact I have had with BlueCat Integrity's support, they have been excellent.
Read full review of BlueCat Integrity »
Anonymous User
Security Architect at a financial services firm
The BlueCat support is great.
Read full review of BlueCat Infrastructure Assurance (BCIA) »

Review 1 of 30

Anand_Kumar
Enterprise Architect at DXC Technology
Their support system is good. I would rate them at 9.5 out of ten. People generally don't pursue it since it's a...
Read full review of Dynatrace »
Anonymous User
Project Lead Engineer at a construction company
Technical support is always available to assist. They are very good.
Read full review of Dynatrace »
Anonymous User
Senior Engineer Architect at a leisure / travel company
I have not spent much time with the technical support. I am an enterprise architect, so the time spent from the...
Read full review of Dynatrace »
Anonymous User
ECOM Engineer at a retailer
We just submit a ticket, and it will probably take them one day. That's sufficient for us, for now. The resolution...
Read full review of Dynatrace »
Anonymous User
Product Manager at a financial services firm
Currently, we get the vendor support directly. Their support is adequate.
Read full review of Dynatrace »
Anonymous User
APM Architect at a tech services company
We have used technical support many times, because there are some issues which we were not able to figure out based...
Read full review of Dynatrace »
Anonymous User
Monitoring Team Lead at a logistics company
I've never had to use technical support. The only time that we really needed support, we actually engaged with, not a...
Read full review of Dynatrace »
Anonymous User
Manager Of Digital Resiliency and APM at Royal Bank of Canada
The technical support has been fantastic, even getting right up to third-level support and getting changes overnight....
Read full review of Dynatrace »
Anonymous User
Integration Architect at a financial services firm
The technical support is good.
Read full review of Dynatrace »
Anonymous User
Capacity And Performance Manager at BBVA
They were helpful. They pinpointed exactly what the problem was, because for us it was a strange behavior. It was not...
Read full review of Dynatrace »
Anonymous User
Senior Manager APM Team at a financial services firm
I wouldn't say we need to call them that often, the solution does not require a lot of hand-holding from that...
Read full review of Dynatrace »
Anonymous User
IT Manager
We use technical support several times a year. They are always quick to respond. They have been able to handle the...
Read full review of Dynatrace »
Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
Read full review of Dynatrace »
Anonymous User
Consultant at Infosys Technologies Ltd
Whenever I reach out to technical support, they are helping us. There's no point at which I would say they're not...
Read full review of Dynatrace »
Tjeerd Saijoen
CEO at Rufusforyou
There is room for improvement, support-wise. We have a lot of experience in many different areas — I worked for years...
Read full review of Dynatrace »
Leo Yu
Development Architect at SAP Canada
The product needs a lot of the support, especially on the consulting side and post sales. You will also need an...
Read full review of Dynatrace »
Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
Read full review of Dynatrace »
Olive Kusumbara
Consultant at a tech services company
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
Read full review of Dynatrace »
Olive Kusumbara
Consultant at a tech services company
The tech support is great. Besides calls, they also have an online presence where we can chat directly to them. If...
Read full review of Dynatrace »
AndreCosta
Data Engineer Manager at Creditas
The technical support is quite good. There is also very good documentation on the solution if you need it. Overall,...
Read full review of Dynatrace »
Anonymous User
Senior Director at a financial services firm
As our adoption was in its infancy, we had the physical Dynatrace guardians, local from local areas, if you will, in...
Read full review of Dynatrace »
Anonymous User
Programmer at a financial services firm
I have not used technical support.
Read full review of Dynatrace »
Anonymous User
Solutions Developer at a retailer
I have not used technical support but I think my coworker has. He has recommended it to me. He's like, "If you have...
Read full review of Dynatrace »
Alex Bielecki
Cloud Practice Specialist at a tech services company
I am a partner, so I know people in technical support who I can contact.
Read full review of Dynatrace »
Varaprasad
Senior Technical Lead
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of Dynatrace »
Anonymous User
Technology Leader at a insurance company
I, myself, have not directly used technical support. We have a team that actually focuses on directly tooling....
Read full review of Dynatrace »
Anonymous User
Architect Software at Desjardins
I do not deal directly with the support team of Dynatrace. We always have special work to do when we deal with them....
Read full review of Dynatrace »
Anonymous User
Associate Director, Application Performance Management Solution Design & Engineering at a financial services firm
We are satisfied with the technical support.
Read full review of Dynatrace »
Ruan Van Staden
Academic Application Support at a university
Every now and again, we contact technical because we have a few questions and they are very responsive and helpful....
Read full review of Dynatrace »
Anonymous User
IT Specialist at a government
On a scale of one to ten, my experience working with the AppDynamics onsite people and offsite support is maybe a...
Read full review of Dynatrace »

Review 1 of 30

Technical Support

No Data Available

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