Compare Device42 vs Lenovo

Device42

Based on 34 reviews.

Lenovo

Based on 95 reviews.

Latest Research

Buyer's Guide

Device42 vs. Lenovo XClarity Administrator

April 2026

Lenovo XClarity Administrator vs. Device42

Updated: April 2026

Buyer's Guide

Device42 vs. Lenovo XClarity Administrator

April 2026

Device42 vs. Lenovo XClarity Administrator

Updated: April 2026

Sample Customers

Device42

Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.

Popular Solutions

Device42

9 reviews

Lenovo ThinkSystem Rack Servers

0 reviews

Lenovo ThinkSystem DM Series

3 reviews

Lenovo ThinkSystem DE Series

2 reviews

Top Industries

Financial Services Firm

11%

Manufacturing Company

10%

Healthcare Company

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manmohan Rao
Associate Vice President at Hitachi Systems India Private Limited
I primarily use Device42 for migration opportunities where workloads have been running in the on-premise data center....
Read full review of Device42 »

Review 1 of 1

Nithin-Reddy
Product Developer at Cognizant
I started using Lenovo Business Laptops right from my college first year, and when I started, I chose this laptop for...
Read full review of Lenovo Business Laptops »
Nishant Ambast
Deputy Manager at Arya Omnitalk Wireless Solutions Private Limited
It's used to manage the OS on the servers, which are Windows Server 2016 and 2019. We also use it for storage, with 3...
Read full review of Lenovo XClarity Controller »
Adeel Hashmi
IT Technical Advisor at a construction company
I use Lenovo ThinkAgile HX Series in my company for mostly Windows-based VMs and for providing different services,...
Read full review of Lenovo ThinkAgile HX Series »
Farhan-Ahmad
Senior System Administrator at Khushhali Microfinance Bank
We use the solution for multiple purposes, such as in the virtualization cluster and the standalone applications.
Read full review of Lenovo Flex System »
Giorgio Pozzi
System Administrator at PORTGUARDIAN.COM SRL
I use Lenovo ThinkSystem DE Series to replace the old storage in our infrastructure. Additionally, I use it in...
Read full review of Lenovo ThinkSystem DE Series »

Review 1 of 5

Customer Service

Krishna Gopal Singh
Consultant at a tech vendor
Their technical support is good. Some of their support people provide very good responses. They understand the...
Read full review of Device42 »
Likod Andrew
Financial Specialist at Wells Fargo
The customer support for Device42 is excellent.
Read full review of Device42 »
AHMEDKASSAB
Manager, Technical Delivery at GE
The support team is not really a concern for us since our teams in France and Romania are very skilled in handling...
Read full review of Device42 »
Krishna Gopal Singh
Consultant at a tech vendor
Support is good as of now since Device42 has been acquired by Freshworks. The management has changed, and Device42 is...
Read full review of Device42 »
Rodney K Wright II
Windows System Administrator II at a tech services company
I rate Device42 support a 10 out of 10. They are professional and resolve issues quickly.
Read full review of Device42 »
Manmohan Rao
Associate Vice President at Hitachi Systems India Private Limited
Customer support for Device42 is fantastic. They have quick SLA responses and provide support through call, email,...
Read full review of Device42 »
Funmilola Olayiwola
Cloud Presales Engineer at Activedge Technologies Ltd.
After a few contacts and communications during setup for customers, they are able to handle it by themselves because...
Read full review of Device42 »
JohannyMedina
Sales Director at SINAPSIS
The technical support team is very responsive. Everything has an answer. If something can’t be done, it is because...
Read full review of Device42 »
LeBarron Durant
System Admin at a tech services company
Device42 support was phenomenal and responsive. When I sent an email to the support team, the technical and sales...
Read full review of Device42 »
AbhishekGupta2
Sr PreSales Cloud Architect at a outsourcing company
Customer support has been good. We have received timely support in case of any issues. Our internal teams have also...
Read full review of Device42 »
Chad Crider
Lead DevOps Engineer at a financial services firm
The two times that I had to contact the technical support when the machine went corrupt, they were helpful. They sent...
Read full review of Device42 »
Thayne Trevenen
Security Engineer at a tech vendor
The technical support is fantastic. We wanted to bring in a whole bunch of information from NetBox. We wanted to...
Read full review of Device42 »
Anonymous User
Sr. System Engineer at a tech services company
I'm often in contact with the support team, as I have a few ideas about feature requests or fixing thing. If I do...
Read full review of Device42 »
Ernie Welter
Sr. Infrastructure Engineer at a tech services company
I've used Device42's technical support. It's okay.
Read full review of Device42 »
Lavi Buchnik
Cloud automation developer at Clarivate Analytics
I rate Device42 support an eight out of ten. They are professional and respond quickly. Frontline support can handle...
Read full review of Device42 »
Viktor Dzhokin
Procurement Specialist at a computer software company
The only thing which I have noticed so far that is not good is that we had an issue with some reporting from the...
Read full review of Device42 »
Anonymous User
Technical Officer at a tech services company
Technical support is okay. I'd rate it at a six out of ten. The device response is quick.
Read full review of Device42 »
Hafidz Rusydi
Solutions Architect at KAF Group
My experience with Device42's customer support has been positive, particularly with Karl Wasberg and Wahi Nascisian,...
Read full review of Device42 »
EricBlack
Lead Solutions Architect at Recovery Point Systems, Inc.
I have only used customer support a handful of times, but they have always been responsive, pleasant, and solved my...
Read full review of Device42 »
Mark Relf
MR at a financial services firm
I rate Device42 support nine out of 10. They're fantastic. They have a portal on the web to your contact information,...
Read full review of Device42 »
Anonymous User
Cloud Engineer at a computer software company
The technical support is okay, but the response times are a little bit slow.
Read full review of Device42 »
Anonymous User
Senior Consultant at a tech vendor
The customer support for Device42 is perfect; they respond in less than 24 hours and follow up, which I really...
Read full review of Device42 »
Francois Sureau
Manager, Hosting Operations at a tech vendor
Technical support is pretty good. Each time we need them, we can have a call with them. They respond quickly. It's...
Read full review of Device42 »
Francisco Laborda
Network Engineer at Despegar.com
Technical support is very good. The support person we talked with was very kind. For example, we opened a ticket for...
Read full review of Device42 »
Anonymous User
Senior Monitoring Tools Associate at a financial services firm
They're good. I've spoken to two guys from their technical support. Whatever they told me, I have not forgotten it...
Read full review of Device42 »
Anonymous User
IT Business Analyst at a university
We have had very positive experiences with the technical support. They have been great. We have received so much...
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Anonymous User
DC Lead Engineer at a financial services firm
Technical support is excellent. I've used it a couple of times and it is really good. They always reply very quickly...
Read full review of Device42 »
Deepak Pund
Technical Service Engineer at Fujitsu
It has very good, prompt support.
Read full review of Device42 »
Anonymous User
Cloud Architect at a tech vendor
Customer support for Device42 is effective. I receive responses to queries or issues related to the tool within 24...
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Owen-Nunez
Security Engineer at Protego trust
The tool's technical support is very knowledgeable. They helped me with my queries.
Read full review of Device42 »

Review 1 of 30

Mark Richmond
Chief Technology Officer at Next Level Communications
The support from Lenovo is reliable.
Read full review of Lenovo ThinkSystem DM Series »
Alaba Ayotunde O. OLUWAYIMIKA
It Asset Management Lead at Dangote Industries Limited
The support Lenovo ThinkAgile HX Series provides is superb.
Read full review of Lenovo ThinkAgile HX Series »
Kevin Honde
Data Solution Architect at Econet Wireless Zimbabwe
In my experience the support was good.
Read full review of Lenovo Flex System »
Kiran Syam
Server and cloud infrastructure at a consultancy
From my understanding, Lenovo does not provide any direct support. They are providing support through vendors only. I...
Read full review of Lenovo ThinkSystem Rack Servers »
Jesse_B
Manager of networks and infrastructure at a government
Not much technical support is available locally. They need to offer better assistance in our area.
Read full review of Lenovo ThinkSystem Rack Servers »
Cengiz Çapok
Company Owner at UTCBim Bilgisayar Hizmetleri
The solution's technical support is good.
Read full review of Lenovo ThinkSystem DE Series »
Adeel Hashmi
IT Technical Advisor at a construction company
The technical support of the product is awesome. I never had to go through a phase or wait for days and days to get...
Read full review of Lenovo ThinkAgile HX Series »
Sanjesh Kumar
System Engineer at Tech Data GmbH
The tool's support is very good.
Read full review of Lenovo ThinkSystem DM Series »
Genesis Dapoza
Email Administrator at Technopaq, Inc.
Lenovo support is the best, actually. They manage remote sessions and troubleshoot issues remotely. Or they can do...
Read full review of Lenovo ThinkAgile VX Series »
NareshKumar5
Presales Consultant at Savex Technologies Pvt Ltd
I would rate the support of Lenovo ThinkSystem DM Series a four out of five.
Read full review of Lenovo ThinkSystem DM Series »
Siddhesh Sawant
Sr. Customer Support Engineer at Magnamious Systems Pvt. Ltd.
Lenovo has less technical support than Dell because of the engineer availability, so there's a little bit of delay....
Read full review of Lenovo ThinkAgile VX Series »
RiteshPurbey
Senior Analyst at ESRI INDIA
The support could improve. They take a lot of time to respond after 6:00 PM. Additionally, we have experienced some...
Read full review of Lenovo ThinkSystem DM Series »
Mike Bellemans
Project manager at Sopraco NV
For technical support, my company is in touch with one of Lenovo's licensed partners with whom we work, as they fix...
Read full review of Lenovo ThinkSystem Rack Servers »
Sanjesh Kumar
System Engineer at Tech Data GmbH
Lenovo offers good technical support.
Read full review of Lenovo ThinkSystem DM Series »
Aleksandar Popovic
Head of the IT support at Energoprojekt Holding a.d.
Technical support is good. We call them, discuss the problem, and in that short period of time, we find the solution.
Read full review of Lenovo ThinkSystem Rack Servers »
Michael Alward
Corporate Sales Consultant at Clear Concepts
I have not directly dealt with the support from Lenovo ThinkSystem Rack Servers.
Read full review of Lenovo ThinkSystem Rack Servers »
Syed Ibrahim
Assistant Manager Systems - IT Infrastructure at a transportation company
We have called them during certain critical cases to avoid delays during production. I would rate the support between...
Read full review of Lenovo Flex System »
Anonymous User
Sr. Systems Engineer at a retailer
Technical support was reasonable, but leaves room for improvement. Firmware changes were barely supported, and...
Read full review of Lenovo Blade Servers [EOL] »
Anonymous User
Consultant Project Development at a tech services company
We haven't had any issues Lenovo support. They also have excellent professional services.
Read full review of Lenovo Edge Servers »
Paddy Field
It consultant at a tech services company
Their support is fine. It's good.
Read full review of Lenovo ThinkSystem DE Series »
Anonymous User
Technical Department at a construction company
The technical support is very good from Lenovo.
Read full review of Lenovo ThinkSystem Rack Servers »
Ola Zaher
Head manager at a real estate/law firm
The technical support is good and they respond very quickly. Sometimes we have needed to follow up but they are good...
Read full review of Lenovo Flex System »
Augustine Gracious
Service manager at Crescent Technologies
The time that Lenovo's technical support team takes to provide a resolution to the issues we face needs improvement....
Read full review of Lenovo ThinkSystem Rack Servers »
Maher Sal
IT Manager at Post Modern
We contact our system integrators if we have any issues.
Read full review of Lenovo ThinkSystem Rack Servers »
Oleksandr Meleshchuk
System Administrator at a manufacturing company
I have used their support from time to time, in some cases when I was unable to find immediate information. I don't...
Read full review of Lenovo ThinkSystem Rack Servers »
Ola Zaher
Head manager at a real estate/law firm
The technical support has good quality, with reliable response times when needed. I would rate their service eight...
Read full review of Lenovo Flex System »
Anonymous User
Support Engineer-Enterprise System at a tech services company
OK.
Read full review of Lenovo Blade Servers [EOL] »
Anonymous User
Manager Technology Services - Data Center at PTCL.Official
I would rate the technical support a 9/10.
Read full review of Lenovo ThinkSystem Rack Servers »
JUAN CARLOS ZAMBRANO IBERICO
Consulting Manager at Angkor Group SAC
Very good support.
Read full review of Lenovo Flex System »
Arnulfo Caraig
Information Technology Officer II at Provincial Government of Cavite
The solution's support service is excellent.
Read full review of Lenovo ThinkSystem Rack Servers »

Review 1 of 30

Technical Support

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