Compare Dell Technologies vs Virtustream

Dell Technologies

Based on 2623 reviews.

Virtustream

Based on 4 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

198 reviews

Dell Business Laptops

253 reviews

Dell PowerStore

175 reviews

vCloud Air

0 reviews

Virtustream xStream

0 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

21%

Construction Company

18%

Outsourcing Company

14%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

RONNIE HENRY
Business Systems Manager at a consultancy
We are using the solution to host our mission-critical applications.
Read full review of Virtustream xStream »
Anonymous User
Sr vSpecialist at EMC

Read full review of vCloud Air »

Review 1 of 2

Customer Service

Thim Johnsen
It support lead at a retailer
The extended warranty and next-day support are fantastic. Though we rarely need support, the overall reliability of...
Read full review of Dell PowerEdge R-Series »
Luis Reyes Taveras
CEO at a government
My experience with Dell Business Desktops' customer support is very good; the client receives very good attention and...
Read full review of Dell Business Desktops »
Mohab Thair
Senior Information Technology Engineer at DIL Technology
In certain scenarios, the support for this solution has been good. Often, the team take too long to resolve issues.
Read full review of Dell Avamar »
Deepak Bisht
Software Engineer at a tech vendor
The customer support for Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro is quite good and very...
Read full review of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro »
Ayodeji Oyewole
Managing Director at Atlantic factorial
When you need to change parts, you might need to wait a while for the technical support.
Read full review of Dell PowerFlex »
Sateeshkumar N
Team Manager Enterprise IT at a transportation company
The customer support from Dell is highly appreciated. I would rate the customer support a nine on a scale of 1 to 10.
Read full review of Dell Business Laptops »
ManojAlenkeel
Implementation and Technical Sales Manager at ROI Botswana
The technical support is great. I would rate it a nine out of ten.
Read full review of Dell RecoverPoint »
Anonymous User
Manager at a financial services firm
We are satisfied with the technical support.
Read full review of Dell Unity XT »
Anonymous User
IT Engineer at a insurance company
Customer support has been fantastic so far.
Read full review of Dell PowerStore »
Anonymous User
Implementation Unit at a tech services company
Customer Service: I don't have any complaints. Technical Support: Excellent. I think EMC support service is...
Read full review of Dell SC Series »
Naved Siddique
Sr Infrastructure Engineer at American Express
The support from Dell is one significant benefit I observe, especially at American Express where we work with many...
Read full review of Dell PowerEdge R-Series »
Slava Mislivets
Sr. Infrastructure Engineer at CSL Behring
I'm really pleased with the technical support because it's centralized. It's not just VxRail support, it's hardware...
Read full review of VxRail »
Anonymous User
Mestre Eletricista at a energy/utilities company
We have used Dell for 20 years and one of their top priorities is to guarantee if we have an issue, we can solve it...
Read full review of Dell PowerStore »
Anonymous User
Lead Manager at a tech services company
The support that we get for Dell EMC storage has been fantastic.
Read full review of Dell Unity XT »
Anonymous User
System Engineer at a government
The technical is very good. It is easy to contact someone. They have a great team that helps us.
Read full review of Dell PowerMax »
RAJESHPURI
Owner at FORE SOLUTIONS
The solution's technical support is very good. We haven't faced any issues with the support team. I rate the...
Read full review of Dell Unity XT »
Dacio Ferreira
System Administrator at Tigs
Customer service provides very good support, with an SLA of about one business day to respond to our tickets.
Read full review of Dell PowerEdge R-Series »
SAJI NAIR
GM IT Infrastructure at MSSL
The technical support team from Dell EMC Unity XT has a proactive approach. We don't need to worry about what is...
Read full review of Dell Unity XT »
Anonymous User
IT Manager at a tech services company
Dell's technical support is generally pretty good.
Read full review of Dell PowerEdge R-Series »
Cheifarch67
Chief Architect at a consultancy
The major advantage is that you've got solid context during collaboration and knowledge capture. The tool itself has...
Read full review of Moogsoft »
Abdelrahman Mohamed
Senior Sales Engineer at a tech services company
The level of technical support depends on your SLA. You have, for example, next business day, full support, full...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Technology & Digital Product Manager at a tech services company
Their support is usually very good, but getting to the right person is a challenge. They are good once we get to the...
Read full review of Dell PowerEdge R-Series »
Austin Ajaegbu
Enterprise Information systems/Wintel Systems Administrator at a financial services firm
Customer support has come through for all the technical issues we have faced.
Read full review of Dell VxBlock System »
Anonymous User
Principal at Austin Tovey Ltd
I haven't used the technical support.
Read full review of VxRail »
Anonymous User
Director of Technical Support at a tech services company
Customer Service: No. Technical Support: Bad. The service left much to be desired, even with the proper support.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Unit Manager & Solutions Architect at a tech services company
The experience with Dell services and support has always been good as it is one of the best value adds when providing...
Read full review of VxRail »
OlegIvanov
General Director at miromix unitedMiroMIX United
If any issues arise, you can always contact a professional from Dell. However, we don't have any support problems...
Read full review of Dell Unity XT »
Anonymous User
IT Administrator at a construction company
Dell EMC's first-level technical support is very fast and they communicate well. Sometimes they explain things so I...
Read full review of Dell PowerStore »
Anonymous User
Storage Specialist at a healthcare company
We've been quite happy with support. they are very good.
Read full review of Dell PowerStore »
Igor Zheltukhin
Lead Engineer at IBS Platformix
VxRail support is okay, it is not better than Nutanix.
Read full review of VxRail »

Review 1 of 30

RONNIE HENRY
Business Systems Manager at a consultancy
The customer service is mission-critical with great service. I rate the technical support a nine out of ten.
Read full review of Virtustream xStream »
Anonymous User
Director Solutions Architect - EMEA & APAC at Blue Medora
The support that I received on vCloud Air projects from the client relationship manager to the technical support was...
Read full review of vCloud Air »

Review 1 of 2

Technical Support

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