Compare Dell Technologies vs Vembu Technologies

Dodge County, St Laurence's College, FieldCore (a GE Company), Comanche County Memorial Hospital, Getronics, Lewisville Independent School District, EnvisionRxOptions, Cincinnati Bell Technology Solutions

Dell NetWorker

Republic Bank, Westgate Resorts, Macquire Cloud Services, Shriners, Panatonni, Qatar Islamic Bank, Eurosport

Dell Data Protection Advisor

Nielsen, Trek Bicycle, Cal-Israel Credit Cards

Dell PowerProtect Data Manager

National Bank of Greece, USC Australia, PCS Publishing, Dell Digital IT, Rushmore Electric, Melanson Health, Arrow Electronics

Dell PowerProtect DP (IDPA)

Under Armour, Christian Brothers University, Presidio

Dell RecoverPoint for Virtual Machines

Rushmore Electric Power Cooperative, PCS Publishing, Noble Foods

BDRShield

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

Popular Solutions

Dell PowerEdge R-Series

168 reviews

Dell PowerStore

143 reviews

Dell Unity XT

9 reviews

BDRShield

3 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Construction Company

Computer Software Company

81%

Construction Company

Educational Organization

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Michael Giacco
Vice President at AI ENGINEERS, INC
I have been in the technology world for only 10 years, and coincidentally, my background is in historic restoration,...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

No Data Available

Customer Service

SunilNarayanan
Sr.EMC Storage Specialist at a energy/utilities company
The support for this solution is really good. I always use the chat medium because it is easy to open a ticket and...
Read full review of VxRail »
KennethEtsula
Presales Manager at Spartec
I rate the technical support a seven out of ten.
Read full review of DD Boost »
Roosevelt Wilmot
Head Of IT, Infrastructure & Operations at a financial services firm
Dell customer service and technical support have generally been strong throughout our experience with the platform....
Read full review of Dell PowerEdge R-Series »
ManuelIglesias
Solutions Architect at Open group
Technical support is very nice. I think it's the best support that I have tested because I have some other solutions...
Read full review of VxRail »
KuldeepSingh4
Technical Solution Architect at a tech vendor
At our company, whenever we face a challenge or issue with VxRail, we easily resolve it by contacting customer...
Read full review of VxRail »
Vaidyanathan Swaminathan
Co Founder at a outsourcing company
The support is horrible. There are bugs in the solution that have not been fixed yet. The vendor said they would fix...
Read full review of Dell RecoverPoint »
Nishant Ambast
Deputy Manager at Arya Omnitalk Wireless Solutions Private Limited
The support was good.
Read full review of Dell PowerEdge C- Series »
RicardoCardoso
IT Team Leader Latam at MC Bauchemie
I find Dell PowerVault's customer support to be fully satisfactory. I rate customer support a 10.
Read full review of Dell PowerVault »
Amr Taha
Professional Services Engineer at Metra Computer Group
I evaluate customer service and technical support based on three or four points. I find it balanced and professional...
Read full review of Dell PowerScale »
Anonymous User
Lead Infrastructure Architect at a transportation company
We haven't had any issues with technical support.
Read full review of Dell PowerScale »
William Mackintosh
Manager, Service Desk at CCS Medical, Inc.
I believe our users are very satisfied with Dell products. The support from Dell is fantastic, and when we do...
Read full review of Dell Business Laptops »
Anonymous User
Backup & Storage administrator at a tech services company
This is difficult question. Honestly, EMC NetWorker technical support is not very helpful for me, because I have much...
Read full review of Dell NetWorker »
Petros Mudzengerere
General Manager at CSA Zimbabwe
The technical support is very responsive on my end, and we haven't had any issues with them. I am quite happy with...
Read full review of Dell PowerVault »
Bruce Lebitz
Chief Operating Officer at Berry Solutions Group
In terms of my overall experience with Dell as a company, we work through distributors mostly, not anybody through...
Read full review of Dell Business Laptops »
Anonymous User
Site Reliability Engineer at a tech vendor
Dell's technical support is good. Dell has always been helpful for technical support. I didn't personally have a...
Read full review of Dell PowerStore »
Cheyne Skapyak
Storage & Data Protection Specialist at General Dynamics Land Systems
I would evaluate the customer service and technical support for Dell PowerScale (Isilon) as great. We've sent out...
Read full review of Dell PowerScale »
Anonymous User
Service Manager at a computer software company
I've contacted technical support, They are fine. They are helpful and responsive.
Read full review of Dell PowerStore »
Anonymous User
Sr Network Administrtor at a consumer goods company
The technical support was poor, even during the port or 2TB limit. It was rare to hear back from the technical...
Read full review of Dell XtremIO »
Dave Homp
Manager of Storage and Backup at a healthcare company
Our experience with technical support depends. That mid-range is probably not the strong suit in terms of Dell EMC...
Read full review of Dell Unity XT »
Bill Sharp
Senior Vice President, Product Development & Strategy at EarthCam, Inc.
I've used their technical support a few times when I had certain random issues. Sometimes the issue was...
Read full review of Dell PowerScale »
Anonymous User
System Engineer at a computer software company
Dell support is great, with us, at least. We have direct contact with Dell, so whenever we have a question, they are...
Read full review of Dell PowerEdge R-Series »
Anonymous User
It system engineer at a consultancy
The enterprise support provided by Dell is good, especially the support for servers, which is an area where our...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior System Engineer at a healthcare company
We haven't had to call technical support. It has been a pretty solid product.
Read full review of Dell Unity XT »
Amjed Antari
Pre Sales Manager at a tech services company
I find Dell support to be great, without any notable problems. If I were to rate the support from zero to ten, I...
Read full review of Dell PowerProtect DP (IDPA) »
Anonymous User
Integration architect at a tech services company
I rate Dell support 10 out of 10. Dell support is excellent. They are proactive and maintain regular contact to...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Systems Technician at a government
The support for Dell PowerEdge servers is magnificent.
Read full review of Dell PowerEdge R-Series »
Reinhard Weber
Senior System Engineer at Unilab Systemhaus GmbH
How useful technical support really is in terms of solving the issue at hand depends on who you get. It's not only at...
Read full review of VxRail »
Micheal Laggis
Senior Solutions Engineer at a computer software company
Copilot support is next to none. I've dealt with a lot of support before. With Copilot, you're usually on the phone...
Read full review of Dell SC Series »
Geno Genov
Technical Director at Paraflow Communications Ltd.
The business model of the company is to use indirect methods for technical support. We are satisfied with the support.
Read full review of Dell XC Appliance »
Anonymous User
Infrastructure Systems Team Lead at a manufacturing company
Technical support can be quite problematic and difficult to resolve issues.
Read full review of Dell XtremIO »

Review 1 of 30

Thomas Roes
Director at Switact
My experience with their technical support is that I hardly ever needed it. If I needed it, it was good. Not needing...
Read full review of BDRShield »
Anand Davda
Managing Director at Red Chip Solutions
The technical support is responsive. I would like them to provide the details of our scheduled calls at least 15...
Read full review of BDRShield »
Anonymous User
IT Director at a marketing services firm
We have always gotten to a solution eventually. Sometimes, it takes some time though. I had an issue that had to be...
Read full review of BDRShield »
Vijay Varma
System Engineer at ISB
Their technical support is good and helpful. Their response time is as we expect it to be. If I raise a case, they...
Read full review of BDRShield »
Anonymous User
IT Consultant at a tech services company
The technical support has been good. They have been dedicated to resolving issues.
Read full review of BDRShield »
Anonymous User
Information Technology Analyst 3 at a retailer
Technical support is good but the problem I have is that I often can't understand the technicians because they have...
Read full review of BDRShield »
Niels Jensen
Owner at DataMate
I have contacted support several times. They are absolutely fantastic. It's very easy to get support. They reach out...
Read full review of BDRShield »
Isaac K.
Network Engineer at CPM Roskamp
For the most part, they're responsive. There has never been a time when we opened a ticket and didn't hear from them...
Read full review of BDRShield »
ArtGrasso
Systems Business Manager at a construction company
The problem that I really had — and it was not the product — is that when I called in, the phone system is a negative...
Read full review of BDRShield »
WaqarAzeem
IT Manager at Kuwait Medical International
The technical support is good.
Read full review of BDRShield »
Shakeel Ahamed Baharpet
Technical Manager at Internet Options Botswana (IOB)
I rate the support a nine out of tn. I'm satisfied with their support. They always respond within the window we...
Read full review of BDRShield »
Chukwu Austine
Team Lead IT Infrastructure & Support at Africa Prudential Plc
I love Vembu's customer care. If you have any issues or questions, they respond and their response time is quick....
Read full review of BDRShield »
Gabor Virag
Systems Engineer at GVir Informationsmanagement
They have very good support. I always get an answer quite fast when we have trouble. When we write an email, on next...
Read full review of BDRShield »
Anonymous User
Technical Architect at a tech services company
Tech support has been pretty good. I've reached out to them a couple of times and they answered my questions. The...
Read full review of BDRShield »
Anonymous User
Network Manager at a tech services company
Technical support was very good. We engaged them. They did respond very quickly. We were able to get them in and work...
Read full review of BDRShield »
Reviewer93746
Owner at a consultancy
For the issues that I've had, the tech support has been very good. I've had no complaints and they've been very...
Read full review of BDRShield »
John Demattia
Director of IT at MTSI, Inc.
The other thing that stands out, while it isn't a feature per se, is support. Any time we have a question, whether we...
Read full review of BDRShield »
Blake Krzic
Application Support Specialist at a manufacturing company
The tech support is phenomenal. We were not expecting a fix to happen as quickly as it did. The response time,...
Read full review of BDRShield »
Dimitar Staykov
Senior Full Stack JavaScript Developer at a hospitality company
Our account manager has provided us with great information and support. He is always on time. I haven't needed to...
Read full review of BDRShield »
Matthew Pechia
Managing Member at Offsite Data Protection Services
I am very pleased with Vembu's technical support. I have asked Vembu technical support how to handle the following...
Read full review of BDRShield »
Anonymous User
Manager at North West Carrying Company (NWCC)
Technical support is great.
Read full review of BDRShield »
Ben Grant
Lead Computer Technician
Every time I have called, I've had good tech support.
Read full review of BDRShield »
Anonymous User
InfoSec Manager at a computer software company
We haven't had to contact technical support yet.
Read full review of BDRShield »
Tim Kemp
IT Director at Premier Technical Services Group PLC
Technical support is fantastic. Responses are normally received within about an hour to an hour-and-a-half. Where...
Read full review of BDRShield »
Klauber Walz Rocha
Owner \ CTO at GREG PAULINO AND ASSOCIATES
We've been very impressed with the technical support team. They've consistently provided excellent assistance...
Read full review of BDRShield »
Anonymous User
Project Manager at a manufacturing company
Vembu team is giving excellent support to us. They provide 24/7 support. We can reach out to them at any point in...
Read full review of BDRShield »
Anonymous User
IT Consultant at a retailer
The salespeople I've dealt with are fantastic; they are great people. They wanted the solution to work and they only...
Read full review of BDRShield »
Dennis Skaltsis
WebFOCUS Senior Consultant at a healthcare company
Their technical support is excellent. The speed at which those guys are replying is like chatting through email. They...
Read full review of BDRShield »
Richard Goward
IT Administrator at a wellness & fitness company
I run into the problem of their chat service not being available frequently. I like chat as it is quick. When it is...
Read full review of BDRShield »
RakeshKumar11
Project Manager at TMI DUBAI
I have used their support, and I had a very good experience. We were basically installing a demo for another client,...
Read full review of BDRShield »

Review 1 of 30

Technical Support

No Data Available

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