Compare Dell Technologies vs SparkCognition

Dell Technologies

Based on 2623 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

DeepArmor

AV-Comparatives

Popular Solutions

Dell PowerEdge R-Series

198 reviews

Dell Business Laptops

253 reviews

Dell PowerStore

175 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Construction Company

19%

Outsourcing Company

16%

Financial Services Firm

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Muhammad Fahad
Manager Tech. & Support (Information Technology) at Texitech
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
NataliaCueto
Head of Technology at CapitalTech
We have been using it for our risk management portfolio. We are a lending institution. We give credit to small and...
Read full review of Darwin »

Review 1 of 2

Customer Service

Juan LuisNuñez
Engineering Director at MC Microcomputación
We haven't had to raise support tickets often. Initially, we try to solve issues using the knowledge base. Our...
Read full review of Dell OpenManage Enterprise »
Eric Burgueño
High-Performance Computing Services Manager at The New Zealand Institute for Plant and Food Research Limited
I needed technical support on a few occasions, specifically while implementing multi-protocol access for Linux and...
Read full review of Dell PowerScale »
YOGESHSINGH
Chief Architect at a comms service provider
Moogsoft's support is very much available on very short notice. We have faced no problem regarding the support, but...
Read full review of Moogsoft »
Saikat Chakraborty
General Manager at ACT FIBERNET
We are generally satisfied with the customer support.
Read full review of Dell PowerFlex »
Yonathan Ethan
Senior System Administrator at a recreational facilities/services company
I would assess the customer service for Dell PowerEdge R-Series as excellent. In Israel, it's with the Yael group,...
Read full review of Dell PowerEdge R-Series »
Michael Giacco
Vice President at AI ENGINEERS, INC
The specific challenge or need we were trying to address when we chose Dell Business Laptops for our company was...
Read full review of Dell Business Laptops »
James Forrest
IT at Insurance Management Services
Customer support for Dell PowerVault is as close to perfect as one can expect. I would rate the customer support on a...
Read full review of Dell PowerVault »
Dragan Lazic
Information Technology Manager at The Gateway Engineers, Inc.
I would rate the support for this solution a seven out of ten. This is due to the fact that there is sometimes a...
Read full review of Dell PowerEdge R-Series »
Brian Ricci
President at Pinnacle Computer Services, Inc.
Customer service and support are excellent. Although we are self-sufficient and rarely need assistance, when we do...
Read full review of Dell PowerEdge R-Series »
Russel Moos
Director Of IT at Dunaway Associates, L.P.
When working with the customer service people at Dell, it was always a good experience. They were very knowledgeable...
Read full review of Dell PowerStore »
Dominic Sanfacon
Directeur De Service Informatique at Lassonde
I evaluate customer service and technical support with Dell PowerEdge T-Series as very easy. We have the...
Read full review of Dell PowerEdge T-Series »
Anonymous User
Architect at a manufacturing company
We don't reach out to EMC's technical support. We use a third-party.
Read full review of Dell VxBlock System »
Anonymous User
Senior Systems Engineer at a manufacturing company
Technical support is very good to excellent. We have a dedicated Dell support team, and they are very knowledgeable....
Read full review of Dell PowerEdge R-Series »
Mohieddin Allahham
Systems & storage specialist at a government
We haven't had much experience with technical support, but we did have some upgrades to the core system and firmware....
Read full review of Dell PowerMax »
Anonymous User
Storage Administrator at a retailer
For the most part I would say a solid 8/10. I have had times where I could hear the engineers talk about how they...
Read full review of ViPR [EOL] »
Fred Berg
Coordinator at a government
The solution's technical support is good. My company has an on-site engineer to provide us with a line of support...
Read full review of Dell PowerStore »
Dirk Verhoogen
Engineer and Specialist at Proximus Spearit
The technical support has significantly improved from where it was two years ago.
Read full review of Dell PowerStore »
Anonymous User
System Administrator at a mining and metals company
The people who supported it did a very good job. If it gets messed up, it is not easy to fix, but on a day-to-day...
Read full review of Dell Avamar »
Christian Kessler
Teamleiter IT at a manufacturing company
On a scale of one to ten for support, since it is mixed and there is an American system, a seven sounds fair. In...
Read full review of Dell PowerEdge R-Series »
Matthias Reuter
Team Lead Hosted Services at CompuGROUP Software GmbH
Their support is superb. Because of CloudIQ and the proactive approach of Dell, the support for customers is...
Read full review of VxRail »
BenjaminIghagbon
0
Support for Dell PowerConnect Switches is generally good, but there's room for improvement. Sometimes, the support...
Read full review of Dell PowerConnect Switches [EOL] »
David Silberhorn
Senior Systems Engineer at Midland States Bank
Support was responsive.
Read full review of Dell Unity XT »
Anonymous User
Deputy director at a tech services company
The response time and quality of the technical support are satisfactory. I would rate them a nine out of ten.
Read full review of Dell ObjectScale »
Anonymous User
Manager at a pharma/biotech company
I have not contacted technical support. I didn't have any issues during the installation.
Read full review of Dell PowerEdge R-Series »
Eslam Mohamed
Network Security Engineer at a tech services company
The technical support agents are friendly, quick to respond, and helpful.
Read full review of Dell PowerSwitch Managed Campus »
Amit
Architect at a tech vendor
The support for Dell PowerStore is similar to others; I would say not too extraordinary, but acceptable. It could be...
Read full review of Dell PowerStore »
Anonymous User
Senior Systems Engineer at a manufacturing company
I have used customer service or support for Dell PowerEdge Rack Servers. My impressions working with customer support...
Read full review of Dell PowerEdge R-Series »
Bolaji Olaloku
Enterprise Backup Administrator at a financial services firm
The response time of the tech support is swift. The support is fantastic.
Read full review of Dell NetWorker »
Anonymous User
Commvault & EMC Networker, Avamar Backup Administrator at a tech services company
Our company has availed tech support, they are quite helpful and efficient. The maximum turnaround time I have...
Read full review of Dell Avamar »
Anonymous User
System Engineer at a tech vendor
I would rate Dell technical support as normal and not problematic. As I work in Korea, the server and related support...
Read full review of Dell PowerScale »

Review 1 of 30

EmmanuelCruz
Manager, Business Data Analytics at CapitalTech
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
NataliaCueto
Head of Technology at CapitalTech
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »
Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
AaronCooke
Founder at Helio Summit
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »

Review 1 of 8

Technical Support

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