Compare Dell Technologies vs SparkCognition

Dell Technologies

Based on 2048 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

DeepArmor

AV-Comparatives

Popular Solutions

Dell PowerEdge R-Series

138 reviews

13 reviews

129 reviews

0 reviews

0 reviews

Top Industries

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

10%

Government

Construction Company

17%

Financial Services Firm

14%

Manufacturing Company

Logistics Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Muhammad Fahad
Manager Tech. & Support (Information Technology) at Texitech
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
NataliaCueto
Head of Technology at CapitalTech
We have been using it for our risk management portfolio. We are a lending institution. We give credit to small and...
Read full review of Darwin »

Review 1 of 2

Customer Service

Ayodeji Oyewole
Managing Director at Atlantic factorial
When you need to change parts, you might need to wait a while for the technical support.
Read full review of Dell PowerFlex »
Murad Sultanzadeh
Solutions Manager at a tech services company
There is a Dell EMC partner that we use for support. When we have a problem we create a support case for the Dell EMC...
Read full review of Dell Avamar »
Muhammad Saqib
System Engineer at Hybrid Tech
Dell's technical support could be improved. HP support is seemingly more reliable and always available for customers.
Read full review of Dell PowerEdge MX- Series »
Danno Johnson
Senior Network System Engineer at a tech services company
I have been in contact with technical support a lot. Sometimes I run into little anomalies that I need an explanation...
Read full review of Dell PowerEdge R-Series »
Daniel Donleavy
Head of Sales at Dublin Tech Summit
I have never used Dell support previously. We have an IT company that manages all of our IT needs. If we experience...
Read full review of Dell Business Laptops »
Diego van der Kramer
Offensive Security Specialist at Vooruit
I haven't needed customer service as it just works. For small issues involving software, I can handle those myself....
Read full review of Dell Business Laptops »
Nick Hamilton
Enterprise IT Architect at ESTI Consulting Services
Technical support is good.
Read full review of Dell PowerPath »
Michael Lopez
Sr Systems Engineer at a outsourcing company
Dell's technical support is very good and on par with NetApp support and the rest of the industry, such as Oracle,...
Read full review of Dell PowerProtect Data Domain »
Gouranga Maiti
Sr. Project Manager IT at ITC Ltd
Dell's support is nice.
Read full review of Dell XtremIO »
Anil Rahulwar
L3 Storage Engineer at Capgemini
From the support point of view, sometimes the support team gets stuck somewhere, but the support team is always...
Read full review of Dell PowerProtect Data Domain »
AndreTan
Data Continuity Specialist at Sapta Tunas Teknologi
I would rate the customer service and support nine out of ten.
Read full review of Dell NetWorker »
MarcGaethofs
ICT manager at Thys Bouwprojecten
The technical support is fairly good. The team has certified and trained engineers. We contact them if we have an...
Read full review of Dell PowerEdge FX [EOL] »
Fred Armantrout
Senior System Specialist at Burns & McDonnell
In most instances, we've had good support with quick resolutions. One incident occurred during an upgrade to a SAN...
Read full review of Vblock [EOL] »
Luis Morillo
Manager infrastructure at FNAC
Their support is optimal.
Read full review of VxRail »
Anonymous User
Data Center Engineer And Server Administrator at a consultancy
Once I log a case with the Dell vendor, they respond very well. If we need to replace the RAM module or have any...
Read full review of Dell PowerEdge MX- Series »
Fmontenegro Montenegro
CTO at To Be
My experience with Dell PowerVault technical support has been excellent.
Read full review of Dell PowerVault »
Anonymous User
Senior Inside Solution Architect at a tech vendor
While I do not work directly with Dell for support, customer feedback suggests Dell’s technical support is rated...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Associate, Enterprise Systems, EMEA & APAC Technology Services
Dell EMC support is good, but expensive.
Read full review of VNX [EOL] »
Ahmad Asghari
IT-administrator at a tech services company
I am super satisfied with their support. I am impressed. It is great. Assistance is quick, and technicians are there...
Read full review of Dell PowerEdge R-Series »
Anonymous User
CEO at a tech vendor
The technical support is excellent, including the remote support. The Dell support team utilizes some really good...
Read full review of Dell PowerEdge XR-Series »
Deepak Kannan
Sales Account Manager - BFSI Sector at Frontier Business systems
Dell excels in service and support. Customers find Dell solutions to be user-friendly, commercially viable, and...
Read full review of Dell Unity XT »
Deena Khattab
MIS Manager at Misr Glass Manufacturing
We have an annual subscription for support, so we contact them for upgrades and stuff like that. There is some...
Read full review of Dell Avamar »
Anonymous User
Senior Consultant at a tech services company
I have contacted them many times. The best thing about their support is that there is single support for software,...
Read full review of VxRail »
Anonymous User
Storage Architect at a manufacturing company
Support from Dell EMC has been phenomenal. Getting the box up and running was very simple, and any time we have a...
Read full review of Dell PowerMax »
Dhandayudapani C
TSG Manager at Navigator Systems
It is very user-friendly to read and determine the exact problem, unlike HP where different tools and L3 team support...
Read full review of Dell Unity XT »
Ramandeep Jagde
Technical Specialist Storage at a insurance company
Technical support was great in terms of first response and further troubleshooting assistance.
Read full review of Dell XtremIO »
Mohamed Abdu
IT Consultant at Ministry of Education
We do not contact technical support directly. Rather, we go through our partner for which we have a support contract....
Read full review of Dell VxBlock System »
Coenie Rossouw
Storage specialist at Vodacom Business
The technical support is one of the biggest reasons for choosing EMC products, or staying with them. There was a...
Read full review of DD Boost »
Anonymous User
Technical Specialist at a tech services company
EMC technical support is good in India. They meet the SLAs well.
Read full review of VNX [EOL] »
Uli Betzler
Storage Architect at a educational organization
I would evaluate Dell's support as mostly outstanding because, at least for me, I always find a way to find someone...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 30

NataliaCueto
Head of Technology at CapitalTech
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
AaronCooke
Founder at Helio Summit
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »
EmmanuelCruz
Manager, Business Data Analytics at CapitalTech
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »

Review 1 of 8

Technical Support

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