Compare Dell Technologies vs SparkCognition

Dell Technologies

Based on 2482 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

DeepArmor

AV-Comparatives

Popular Solutions

Dell PowerEdge R-Series

175 reviews

Dell PowerStore

162 reviews

Dell Business Laptops

198 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

21%

Outsourcing Company

16%

Financial Services Firm

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Muhammad Fahad
Manager Tech. & Support (Information Technology) at Texitech
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
NataliaCueto
Head of Technology at CapitalTech
We have been using it for our risk management portfolio. We are a lending institution. We give credit to small and...
Read full review of Darwin »

Review 1 of 2

Customer Service

LeoPascubillo
Senior Consultant at Novare Technologies
I would rate their technical support as awesome. There is no problem with technical support. You can go to the...
Read full review of Dell PowerEdge R-Series »
Danno Johnson
Senior Network System Engineer at a tech services company
I have been in contact with technical support a lot. Sometimes I run into little anomalies that I need an explanation...
Read full review of Dell PowerEdge R-Series »
Ahmed Salah
IT Manager at Misrconsult
I would rate the technical support at eight out of ten. I think the technical support team is responding well...
Read full review of Dell PowerEdge C- Series »
Ali Yazıcı
IT Service Manager at Kuveyt Turk Participation Bank
The technical support is very good and we are satisfied with it.
Read full review of VMAX [EOL] »
SunilNarayanan
Sr.EMC Storage Specialist at a energy/utilities company
The support for this solution is really good. I always use the chat medium because it is easy to open a ticket and...
Read full review of VxRail »
Jeremy Leach
Vdi System Engineer at Samtec, Inc.
My experience with Dell support has been positive; we have had no issues. When parts in servers needed replacement,...
Read full review of Dell PowerEdge R-Series »
RafaelGamaluis
Architect Engineer, IT INFRASTRUCTURES Project Manager at Vilavi
I rate customer service nine out of ten. The support is technically very good. Sometimes, they take a long time to...
Read full review of DD Boost »
Nick Hamilton
Enterprise IT Architect at ESTI Consulting Services
The Dell support is excellent, they have a lot of knowledge and can work us through our issues quickly.
Read full review of Dell PowerProtect Data Domain »
Arbnor Mehana
Co Chief Technology Officer at Tessa Tech Prishtina
I think vendor support is an eight point five, somewhere around there, but I would rate it a nine.
Read full review of Dell PowerProtect Data Domain »
Daniel Bruce
CTO at a insurance company
The technical support for this solution is very good. I would rate them an eight and a half.
Read full review of VxRail »
Fred Armantrout
Senior System Specialist at Burns & McDonnell
In most instances, we've had good support with quick resolutions. One incident occurred during an upgrade to a SAN...
Read full review of Vblock [EOL] »
Mikko Peltoniemi
Director Of IT at Star Kay White
I think Dell PowerEdge customer service is great. I am hard-pressed to give five for anything, but if five is the...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Assistant Manager Specialist at a computer software company
The first level support from Dell I was not happy with because as a technician I needed to get the second or third...
Read full review of Dell Unity XT »
Anonymous User
Senior System Administrator at a healthcare company
I don't have much experience with them, but they are a little bit slow in responding to the cases. In Saudi Arabia,...
Read full review of Dell VxBlock System »
Anonymous User
IT Director at a consumer goods company
Our TAM is great and acts as a liaison for us with EMC.
Read full review of VNX [EOL] »
Anonymous User
Member of Technical Staff at Cisco Systems, Inc.
I use technical support frequently. Support has been relatively great across the board. There have been some language...
Read full review of Dell PowerMax »
Anonymous User
Professional Services Architect at Matrix
I have not used their technical support.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Principle Technology Services Engineer at a manufacturing company
The solution’s technical support is pretty decent.
Read full review of Dell PowerStore »
Anonymous User
IT Analyst at a tech services company
Technical support is good.
Read full review of Dell XtremIO »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Customer support for Dell Business Laptops is really good and reliable, earning a nine out of ten rating for how we...
Read full review of Dell Business Laptops »
Anonymous User
Storage Engineer at a retailer
If I were giving advice to another company looking at Dell PowerStore, I would say that you cannot go wrong with...
Read full review of Dell PowerStore »
Lorna Liu
Product Manager at a comms service provider
Dell has a very poor support channel in Taiwan. They sell the models directly to our enterprise customers. They don't...
Read full review of Dell ObjectScale »
Jasdevjuneja
Works
Dell support for Dell PowerMax is exceptional, rating a perfect 10 out of 10. The support team is highly capable and...
Read full review of Dell PowerMax »
Systemdmn67
System Admin at a energy/utilities company
I would not rate technical support high for this solution. We had a problem and nobody could be specific about the...
Read full review of Dell Avamar »
Anonymous User
Technical manager at a tech services company
I have contacted the support from Dell EMC vSAN Ready Nodes because we have new devices or new hardware that can come...
Read full review of Dell vSAN Ready Nodes »
Anonymous User
System Engineer / Backup Admin at a government
Technical support for this solution is very good. They are nice people and whenever we need support, they turn up and...
Read full review of Dell NetWorker »
Anonymous User
Enterprise Architect Infrastructure at a engineering company
Extremely good. We usually receive on shore support when we have issues, which is always a plus as there is no “lost...
Read full review of Vblock [EOL] »
Anonymous User
Data Center Architect at Iron Bow Technologies
Our customers have only had to use technical support for replacing drives and things like that. When they do, they...
Read full review of Dell Unity XT »
Anonymous User
Sr, Storage Engineer at a manufacturing company
The customer service was pretty good.
Read full review of Dell PowerEdge MX- Series »
Jason Weber
Solutions Architect at a computer software company
The technical support is phenomenal. I'd give it five stars. They are very responsive and knowledgeable. We're...
Read full review of VxRail »

Review 1 of 30

Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »
NataliaCueto
Head of Technology at CapitalTech
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
AaronCooke
Founder at Helio Summit
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
EmmanuelCruz
Manager, Business Data Analytics at CapitalTech
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »

Review 1 of 8

Technical Support

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