Compare Dell Technologies vs Silk

Dell Technologies

Based on 2455 reviews.

Silk

Based on 18 reviews.

Sample Customers

Dell XtremIO

Raiffeisen Bank Bulgaria, Wentworth-Douglas Hospital

Dell Unity XT

Draper, Rio Grande Pacific, Royal Victoria Regional Health Centre

Dell SC Series

TGen, Frost Science, Gerrie Electric

Dell PowerMax

Rackspace, Open Line

Silk Platform

AthenaHealth, Franciscan Health, HealthEquity, Priceline, PTC, Sentara Healthcare, SimCorp, Wayfair

Popular Solutions

Dell PowerEdge R-Series

178 reviews

Dell PowerStore

162 reviews

Dell Unity XT

8 reviews

Kaminario K2 [EOL]

0 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

18%

Outsourcing Company

17%

Financial Services Firm

12%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

V.J.
Storage Administrator at a tech services company

Read full review of Kaminario K2 [EOL] »

Review 1 of 1

Customer Service

Md. Shohel Rawshan Sarker
Assistant Vice President at a financial services firm
Dell EMC PowerEdge Rack Servers' remote support is quite good. Many a times I have opened a case and received from...
Read full review of Dell PowerEdge R-Series »
Erik Lugtenberg
Consultant at Visolity B.V.
Dell support is generally good. On a scale of one to ten, I would rate them a seven and a half due to the services...
Read full review of Dell PowerStore »
Farzand Hussain
Customer Engineer at Shahnawaz Ltd
We are giving the support and technical support for Dell PowerEdge R-Series a 10 because the Dell support team is...
Read full review of Dell PowerEdge R-Series »
Ran Zaradez
CEO at Comran Networks
When I have a problem or question, I call customer service, and they keep checking with me until the problem is...
Read full review of Dell PowerEdge R-Series »
AnkurGupta1
Lead Consultan at HCL Technologies
I would rate support at seven or eight; while it is not particularly bad, it needs some improvements.
Read full review of Dell Data Protection Advisor »
Sakthivel Achuthan
Works at a tech vendor
Their support is number one worldwide. I never got that much support with other hardware. I would rate them a 10 out...
Read full review of Dell PowerEdge R-Series »
Kyle Hubert
Director Of Engineering at a tech vendor
My thoughts on the customer service and technical support for Dell PowerEdge R-Series are that it is good; 10 would...
Read full review of Dell PowerEdge R-Series »
Herve Bonetti
Admin Sys Reseaux at InSitu French
There was a leased PC product, unfortunately. However, when I called support, I know that for the warranty, the...
Read full review of Dell PowerEdge R-Series »
Vaidyanathan Swaminathan
Co Founder at a outsourcing company
EMC Square support was significantly stronger and better than current support. The knowledge depth and expertise of...
Read full review of Dell PowerStore »
HansThilen
System Technician at Lidingö stad
I have stable support from the vendor with stable servers and storage. Regarding technical support from Dell, if I...
Read full review of Dell PowerVault »
Arbnor Mehana
Co Chief Technology Officer at Tessa Tech Prishtina
We had cases when we needed support from the Dell technical support team, which is quite good for consultancy and...
Read full review of Dell PowerStore »
Anil_Patil
Sr. Executive IT - India & Subcontinent at a manufacturing company
Customer support for Dell is great. I have already mentioned that their after-sales service includes arranging boot...
Read full review of Dell Business Laptops »
Diego Scaravaggi
System Administrator at Fortech
The solution's technical support is excellent. I rate the technical support a ten out of ten.
Read full review of Dell PowerStore »
SkylerWilliams
Electrical Engineer Ii at Lafayette Utilities System LLC
I find Dell PowerProtect customer service to be very good; while Avamar's upgrades could take almost 24 hours, with...
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Analista de Infraestrutura de TI at a tech vendor
Customer support in general takes some time to respond and to resolve tickets, but it is effective and really helps...
Read full review of Dell Data Protection Suite »
Martin De Silva
Product Owner at a retailer
Dell EMC support used to be outstanding, but lately, they seem to have dropped the focus, I've noticed. In the past...
Read full review of Dell Avamar »
Anonymous User
CTO at a financial services firm
We have contacted the EMC technical support maybe three times this year and it has been great.
Read full review of Dell RecoverPoint for Virtual Machines »
Anonymous User
Backup Systems Engineer at Nordstrom, Inc.
Like any other company, many of the support calls go to places on the other side of the world. It is sometimes...
Read full review of Dell Avamar »
Shias Abdul
Co-Founder & Director at a tech services company
We had demos and presentations from the Moogsoft team directly. It was pretty good. We haven't rolled out the product...
Read full review of Moogsoft »
Dacio Ferreira
System Administrator at Tigs
Sometimes, we have to wait for a long time for the support.
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
Systems Administrator at a computer software company
The technical support for this product is fine.
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Architect at a government
Tech support is very good. We haven't had many of serious issues, and the issues we have had have been dealt with...
Read full review of Dell Unity XT »
Cheyne Skapyak
Storage & Data Protection Specialist at General Dynamics Land Systems
I would evaluate the customer service and technical support for Dell PowerScale (Isilon) as great. We've sent out...
Read full review of Dell PowerScale »
Anonymous User
Director, Technology Services at a outsourcing company
I rate customer service and technical support at a nine out of ten, as there is always room for improvement, but at...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
IT Onsite Support Specialist at a consumer goods company
Dell's customer support is very good, especially since we have premium support for next-day hardware service.
Read full review of Dell PowerEdge R-Series »
BenoitQuenet
Senior Consultant at a tech services company
The support is good.
Read full review of Dell SC Series »
Mahdi Bahmani
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
If you have access to customers service EMC is one of the best and you could benefit from the knowledge center of EMC...
Read full review of Dell Unity XT »
Anonymous User
DIrecteur Commerical at a tech vendor
The technical support is good. Opening the ticket, the management of the ticket is good. However, when we have to use...
Read full review of Dell Unity XT »
Olivier Le Leuch
Architecte Cloud/Storage at a financial services firm
I have not interacted with their support for the PowerEdge servers. It is the administrator who deals with the support.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Network Analyst at a healthcare company
Customer Service: Customer service is top-notch with a dedicated sales and technical resource who are familiar with...
Read full review of VNX [EOL] »

Review 1 of 30

Anonymous User
Network Engineer at a comms service provider
It has the best technical support because technical support is very important for this country because their...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Director Of Information Technology at a healthcare company
I would rate technical support as 3/5.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior DevOps Engineer at a computer software company
Support's amazing. When it came time for the flash upgrade, our rep contacted us, and put us in touch with their...
Read full review of Kaminario K2 [EOL] »
Anonymous User
IT Manager,DBA at a manufacturing company
The technical support from Kaminario during two recoveries from power outages has also been outstanding. In both...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Security Big Data Analysis Team at a government
I would rate technical support with an 8 out of 10.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior Account Executive at Nordisk systems
I personally have not used technical support. I have many customers who have used them, and who have had great...
Read full review of Kaminario K2 [EOL] »
Anonymous User
IT Manager at a computer software company
Technical support is absolutely great. We ran into an issue due to some improper network configuration on our side...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Vice President / Chief Information Officer at a healthcare company
I rate technical support 3/5. There have been some inconsistencies.
Read full review of Kaminario K2 [EOL] »
Anonymous User
IT Manager Of Infrastructure Services at a healthcare company
Support has been great. While I have never had to personally call, I've had my administrators call. Every time we...
Read full review of Kaminario K2 [EOL] »
Anonymous User
System Engineer - R&D at a tech services company
Technical support is very good. We had quick response for anything we needed.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior Systems Engineer in the Storage & Systems Practice at a tech services company
Have not had any components fail yet. Customer service emails me when they have new firmware and they upgrade it for me.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Network Administrator at a computer software company
The couple of technical support calls we've made, they've been proactive, very good about that; so that's been good....
Read full review of Kaminario K2 [EOL] »
IT-3922
IT and Facilities Lead at a computer software company
We have not had cause to engage with their technical support.
Read full review of Kaminario K2 [EOL] »
V.J.
Storage Administrator at a tech services company
Customer Service: Good Customer Service. Technical Support: Good Technical Support.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Director of Engineering at Telefonica
Customer Service: Very high - boutique level with great personal responses and very quick solutions. Technical...
Read full review of Kaminario K2 [EOL] »

Review 1 of 15

Technical Support

No Data Available

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