Compare Dell Technologies vs SentinelOne

Dell Technologies

Based on 2623 reviews.

SentinelOne

Based on 515 reviews.

Sample Customers

SentinelOne Singularity Endpoint

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

Popular Solutions

Dell PowerEdge R-Series

198 reviews

Dell Business Laptops

253 reviews

Dell PowerStore

175 reviews

SentinelOne Singularity Endpoint

112 reviews

SentinelOne Singularity Cloud Security

57 reviews

SentinelOne Wayfinder Threat Detection and Response

17 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

Financial Services Firm

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
Read full review of SentinelOne Singularity Endpoint »
Md Rafique
Desktop support Engineer at a outsourcing company
My primary use case for SentinelOne Wayfinder Threat Detection and Response is to proactively detect, investigate,...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Anonymous User
System Engineer at a consultancy
My main use case for SentinelOne Singularity AI SIEM is centralized log management, fast threat detection, and...
Read full review of SentinelOne Singularity AI SIEM »
KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Customer Service

Alber Lau
Division Director, Solution Business at Genesis Technology Inc.
The tool's support is good.
Read full review of Dell vSAN Ready Nodes »
Faisal_Zia
Team Lead of Senior Directors at Net-International
The technical support for Dell RecoverPoint is excellent. The engineers and software teams respond immediately once...
Read full review of Dell RecoverPoint »
Javier Domingo
Responsable it at Fresenius Medical Care Holdings Inc
We work with the servers through an intermediary, so we do not deal with Dell's support in terms of help. It is...
Read full review of Dell PowerEdge R-Series »
Juan LuisNuñez
Engineering Director at MC Microcomputación
We haven't had to raise support tickets often. Initially, we try to solve issues using the knowledge base. Our...
Read full review of Dell OpenManage Enterprise »
Brian Ricci
President at Pinnacle Computer Services, Inc.
Customer service and support are excellent. Although we are self-sufficient and rarely need assistance, when we do...
Read full review of Dell PowerEdge R-Series »
MD-MONIRUZZAMAN
Assistant Vice President at Shahjalal Islami Bank Limited
We faced some issues with support. The engineers took too long to provide support, causing problems like backup stops...
Read full review of Dell NetWorker »
Matthew Seckora
President at a tech consulting company
On Dell support, it is nice to have availability when you go to support.dell.com, as you can instantly chat in, make...
Read full review of Dell Business Laptops »
Sharkrit Impat
Head Of Platform Engineering at Ascend Group Co., Ltd.
Regarding technical support, I think it is good and good enough. I would give about a nine for Dell support on a...
Read full review of Dell PowerEdge XR-Series »
Thad Wireman
IT Technician at Engineering Innovation, Inc.
It is definitely going to be part customer support and their willingness to communicate, part their willingness to...
Read full review of Dell Business Laptops »
Anonymous User
Managing Director at a tech services company
I have not used technical support. I've just been going to technical training as a partner.
Read full review of VxRail »
Anonymous User
Chief General Manager at a energy/utilities company
Technical support from Dell is excellent.
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Executivo de Contas at a consultancy
Customer support is very good, a 10 out of 10.
Read full review of Dell PowerVault »
Alok Ranjan
Technical Lead at a comms service provider
In general cases, technical support is good. They're pretty responsive. But besides that, there have been some issues...
Read full review of VxRail »
Mahendra Panchotiya
IT Lead at Meditab Software, Inc.
The best features of Dell PowerEdge XE-Series are the support and product build quality, which we use the most.
Read full review of Dell PowerEdge XE-Series »
David Hammink
System Administrator at Reuter GmbH
We have not used technical support yet.
Read full review of Dell SC Series »
Anonymous User
Senior Engineering Manager at a media company
The technical support from Dell is satisfactory. There is always room for improvement in terms of response time and...
Read full review of Dell vSAN Ready Nodes »
Anonymous User
CTO at a tech services company
I've dealt with technical support. I'd give them a ten out of ten.
Read full review of VxRail »
Anonymous User
Systems Consultant at a tech company
Technical support is excellent.
Read full review of Dell VPLEX »
Anonymous User
Manager, EMEA Datacenter and Database Operations at a tech vendor
The technical support was very good, but since the merger with Dell, it is very bad. It went from very good to very bad.
Read full review of Dell XtremIO »
Anonymous User
Technical Sales Architect at a tech services company
We have received excellent support from EMC and now Dell.
Read full review of VNX [EOL] »
Anonymous User
Infrastructure Specialist
Customer support for Dell PowerEdge R-Series has been really helpful. The support team was readily available. We had...
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Manager at a tech services company
Dell's technical support is generally pretty good.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Asean Business Relationship Management Leader at a tech vendor
We have worked with customer support and technical support for Dell Business Laptops. My experience with the support...
Read full review of Dell Business Laptops »
Radwa Fouad
Senior Presales Engineer at MST
I have never contacted technical support before.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Infra, Infra Arch & Service Management Engineer at a computer software company
The customer support for Dell PowerEdge R-Series is quite good.
Read full review of Dell PowerEdge R-Series »
Anonymous User
System Engineer at a tech services company
Customer Service: It's great. Technical Support: It's great.
Read full review of VNX [EOL] »
Saleh-Khakwani
Senior Technical Consultant at DWP Technologies
The solution's support team is excellent.
Read full review of Dell CloudBoost »
Anonymous User
Lead Engineer at a financial services firm
Overall, technical support has been pretty good. However, the support recently, the support that is coming in from...
Read full review of Dell PowerProtect Data Domain »
James Lowey
CIO at a educational organization
I have worked pretty closely with their engineers over a number of years. They have implemented several different...
Read full review of Dell PowerScale »
Anonymous User
Sr. Storage Engineer at a legal firm
In the past year, it hasn't been as great. They seem to just follow KBS. Prior to that, they were awesome. I'm hoping...
Read full review of Dell PowerScale »

Review 1 of 30

Md Rafique
Desktop support Engineer at a outsourcing company
My experience with the support has been very responsive and knowledgeable, particularly for technical issues and...
Read full review of SentinelOne Singularity AI SIEM »
Prince Joseph
Group Chief Information Officer at NeST Information Technologies Pvt Ltd
The partner that we have and the support that we get from the SentinelOne Singularity Cloud Security team in the...
Read full review of SentinelOne Singularity Cloud Security »
Jadeja
Group Company IT Infrastructure IT Admin at a retailer
I rate SentinelOne support eight out of 10.
Read full review of SentinelOne Singularity Identity »
Akshay Sankpal
AWS Cloud Engineer at a consultancy
They provide excellent customer service, coming to calls very quickly. Their information and technical knowledge are...
Read full review of SentinelOne Singularity Cloud Security »
Phat Pham
Cyber Security Analyst at a comms service provider
The technical support is very responsive, and courteous, and provides great customer service. If we need something...
Read full review of SentinelOne Singularity Cloud Security »
Stan Kapica
Risk Analyst at a recreational facilities/services company
When we have an issue, an online engineer from their group helps us resolve it within an hour or two. I haven't heard...
Read full review of SentinelOne Singularity Cloud Security »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
I would say support is excellent. I would give them a rating of 9.5 to 10 because they are providing prompt support,...
Read full review of SentinelOne Singularity Cloud Security »
Chris Greeson
TechOps Manager at Nations Reliable Lending, LLC
I have yet to use technical support.
Read full review of SentinelOne Singularity Cloud Security »
Maurice Abrams
Security Engineer at a tech vendor
We have not interacted with their support. We have only contacted our customer manager and our onboarding specialist....
Read full review of SentinelOne Singularity Cloud Security »
Karrie Westmoreland
Senior Security Engineer at a consultancy
I have communicated with SentinelOne Singularity Endpoint's support a couple of times, usually right through the chat...
Read full review of SentinelOne Singularity Endpoint »
Prathamesh Samant
Presales Manager at a manufacturing company
The technical support from SentinelOne Singularity MDR rates at 7.5 out of 10.
Read full review of SentinelOne Wayfinder Threat Detection and Response »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
The technical support from SentinelOne is very good.
Read full review of SentinelOne Singularity Endpoint »
Ayman Said
Infrastructure System's Manager at ICAPP (Americana Group)
The response time of the support team is not the best. Based on my experience, I rate the support as a six or seven.
Read full review of SentinelOne Singularity Cloud Security »
Jesse McClure
Intern SOC Analyst at a tech services company
I've never contacted technical support.
Read full review of SentinelOne Singularity Cloud Security »
Vidya Shree
CTO at Molecular Connections Private Limited
The customer service and support are good. Their responses are quick. We normally interact with them only over emails...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
IT Manager
The technical support is helpful.
Read full review of SentinelOne Singularity Cloud Security »
Fabian Brandt
IT Security Consultant at Systemhaus for you GmbH
I would rate the support as nine.
Read full review of Purple AI »
Anonymous User
IT Operations Manager at a retailer
We haven't had to engage with their technical support.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
IT Manager at a construction company
We receive technical support from our partner, so I have no experience with SentinelOne support.
Read full review of SentinelOne Singularity Endpoint »
Vishwanathan Selvam
Senior Bid Manager at Caveo Infosystems India PVT LTD
My opinion on the technical support team of SentinelOne Singularity Identity is very positive; they are a massive...
Read full review of SentinelOne Singularity Identity »
Nathan Venno
Cyber Security Engineer at a energy/utilities company
Singularity Cloud Workload Security's technical support team gets to your issue relatively quickly. I've never had an...
Read full review of SentinelOne Singularity Cloud Security »
reviewer09157131
Information Security Engineer II at a recreational facilities/services company
As I mentioned, I recently had a case because there were a lot of agents offline for a moment. Their support...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Cybersecurity Postsales Engineer at a outsourcing company
Customer support was very good, and I would give customer support a rating of eight out of ten.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Sr. Information Security Manager at a computer software company
They have excellent support. There are security vendors who take up to 48 hours to just answer back a "Hello,"...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Cloud Security & Architecture Specialist at a insurance company
The technical support is good.
Read full review of SentinelOne Singularity Cloud Security »
Mohit Dhingra
SVP IT at AS IT Consulting Pvt. Ltd.
Technical support will always be between six and seven.
Read full review of SentinelOne Singularity Endpoint »
AmiBraun
CEO at BRAO-TECH
I did not get any complaints, so I think it is adequate. This assessment is based on my experience after I completed...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Network Support at a university
Support has been knowledgeable and well thought out. I don't feel like I'm getting a copy and paste. The technician...
Read full review of SentinelOne Singularity Endpoint »
Reviewer314545
Director, Information Technology at a tech services company
Their support is top-notch. I have been in the business for thirty years, and I have dealt with just about every...
Read full review of SentinelOne Singularity Endpoint »
Navindu Dissanayake
Engineer - Cyber Security at a tech services company
The response time of customer service could be improved.
Read full review of SentinelOne Singularity Endpoint »

Review 1 of 30

Technical Support

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