Compare Dell Technologies vs Optiv

Dell Technologies

Based on 2455 reviews.

Optiv

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

178 reviews

Dell PowerStore

162 reviews

Dell Unity XT

8 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

24%

Comms Service Provider

16%

Financial Services Firm

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

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Customer Service

MD-MONIRUZZAMAN
Assistant Vice President at Shahjalal Islami Bank Limited
We faced some issues with support. The engineers took too long to provide support, causing problems like backup stops...
Read full review of Dell NetWorker »
KuldeepSingh4
Technical Solution Architect at a tech vendor
At our company, whenever we face a challenge or issue with VxRail, we easily resolve it by contacting customer...
Read full review of VxRail »
Balázs Gál
IT & Broadcast Engineer at TV2 Media Group Ltd.
We had some issues with level 1 support. We had to fight with them on repeated issues. We asked them if they could...
Read full review of Dell PowerScale »
Mostafa Gouda
Group Technology Services Senior Manager at a tech services company
The technical support for Dell PowerProtect Data Domain is very helpful. I have created multiple tickets with them...
Read full review of Dell PowerProtect Data Domain »
Herve Bonetti
Admin Sys Reseaux at InSitu French
There was a leased PC product, unfortunately. However, when I called support, I know that for the warranty, the...
Read full review of Dell PowerEdge R-Series »
Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
Customer support is very good and I rate it highly.
Read full review of Dell NetWorker »
Aamir Ilyas
Senior Presales Consultant at Mindware
It is renowned for its technical support, prioritizing direct engagement with customers rather than focusing solely...
Read full review of Dell Avamar »
YiSun
Avp at a pharma/biotech company
The customer support for Dell Business Laptops is very fast. I would rate the customer support a 10.
Read full review of Dell Business Laptops »
Anonymous User
Enterprise Backup Engineer at a computer software company
Throughout the years they've been very, very good. In the early days, I ran into some SQL corruption back in the 5X....
Read full review of Dell Data Protection Advisor »
Anonymous User
Data Warehouse Manager at a construction company
We've only had to raise a couple of cases with technical support and the response time was adequate.
Read full review of Dell VxBlock System »
Feisal Anooar
VP Global Markets, Global Head of Storage at a financial services firm
I was very impressed with the support overall. They understand customer service. They have never made me wait for...
Read full review of Dell PowerMax »
Asher Suhail
Solutions/Systems Engineer
A nine out of 10.
Read full review of VNX [EOL] »
Anonymous User
Deputy Head of IT Service at a government
I would give technical support a rating of 3/10.
Read full review of Vblock [EOL] »
Gaurav Goel
Director, Enterprise Architecture at a healthcare company
The technical support has been good so far but we are still in the evaluation phase and have not run into any major...
Read full review of Dell PowerStore »
Bryan Wood
Infrastructure Engineer & Director at a healthcare company
With Dell, I would give a rating of 10. I am part of the DSE program, Designated Support Engineers. I believe that...
Read full review of Dell PowerProtect Data Domain »
Mohamed Zein
Datacenter TeamLeader at Crystal Neworks Egypt
I have found the technical support very good.
Read full review of Dell PowerFlex »
Anonymous User
IT Onsite Support Specialist at a consumer goods company
Dell's customer support is very good, especially since we have premium support for next-day hardware service.
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Infrastructure and Operations Manager at a comms service provider
Technical support was fantastic.
Read full review of VNX [EOL] »
Dhandayudapani C
TSG Manager at Navigator Systems
It is very user-friendly to read and determine the exact problem, unlike HP where different tools and L3 team support...
Read full review of Dell Unity XT »
Kevin-Connor
Senior Manager, Engineering, Oem Solutions at BCDVideo
I would evaluate customer service for Dell PowerScale as excellent. Quick engagement time is typical, usually either...
Read full review of Dell PowerScale »
Anonymous User
Works at a construction company
I would rate the support for this solution a seven out of ten.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Director at a cloud solution provider
We do not use their support. We use a third party. We rarely need to get support because the equipment is so reliable.
Read full review of Dell PowerEdge R-Series »
Tahir Mohammad
Country Service Delivery Manager at Citrus consulting
We have had customers reporting issues with slow responses from the support team.
Read full review of Dell Unity XT »
Anonymous User
Cloud Pre Sales Engineer at a computer software company
We haven't had any reason to talk to technical support. I've never dealt with them.
Read full review of DD Boost »
Anonymous User
Solution Architect at a tech services company
I would evaluate support on a scale of one to ten as an eight. To make support a ten, I would want improvements in...
Read full review of Dell PowerStore »
Vikram Kommareddy
Vice President at a tech vendor
I evaluate the customer service and support for Dell PowerEdge Rack Servers as good; it has been good, and we don't...
Read full review of Dell PowerEdge R-Series »
SunilKumar
Manager at Securetech
We have been in touch with the technical support fairly frequently. It is really not for major issues. They are very...
Read full review of ScaleIO [EOL] »
Anonymous User
Storage Team Leader at a comms service provider
We've had some issues with technical support. I've found that they used to be quite good, however, they've gone...
Read full review of DD Boost »
Anonymous User
General Manager at a tech services company
We haven't needed much support due to our capable in-house team, but improving documentation would be beneficial.
Read full review of Moogsoft »
FirasFtirich
Infrastructure & Cloud Pre-Sales Engineer at BITS
The customer service and support team is good. The support is good, considering their response time and availability...
Read full review of Dell PowerEdge XE-Series »

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Technical Support

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