Compare Dell Technologies vs Ontrack

Dell Technologies

Based on 1773 reviews.

Ontrack

Sample Customers

Popular Solutions

Dell PowerEdge Rack Servers

130 reviews

Dell Unity XT

17 reviews

VxRail

30 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

No Data Available

Customer Service

SamuelThomas
Consultant at Key Information Technology L.L.C.
Technical support is generally satisfactory; however, challenges exist in certain Linux-based cases.
Read full review of Dell PowerProtect DP (IDPA) »
Arsalan Orayedh
Service Delivery Engineer at Gulf Air
Support, especially from the Middle East region, is very bad. Sometimes support is good, but it's usually bad.
Read full review of Dell NetWorker »
Sebastien Chene
Senior Business Development Manager at a comms service provider
I've never contacted the technical support team for Dell Avamar. I only contacted Dell support for another product,...
Read full review of Dell Avamar »
Saurabh_Kumar
Information Technology Security Engineer at DXC Technology
The support is amazing if we get premium Dell support. The support is very good, especially in the South Central...
Read full review of VxRail »
Amalludin-Yahya
Principal Engineer at AXS
My experience with the technical support and customer support for Dell PowerStore is good. However, when it was...
Read full review of Dell PowerStore »
Brian Ricci
President at Pinnacle Computer Services, Inc.
Customer service and support are excellent. Although we are self-sufficient and rarely need assistance, when we do...
Read full review of Dell PowerEdge Rack Servers »
Vivek Jaiswal
Manager IT at Shriram Pistons
Technical support is good. I get support in a timely manner. Since our last installation, which was in March, we have...
Read full review of Dell Avamar »
OussamaLAAFOURA
IT Infrastructure Project Manager at COMPUCOM MAROC
On a scale from one to five, I would give technical support a four.
Read full review of PowerEdge C »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
Typically, we handle support-related queries from customers, however, we have dealt with Avamar's technical support...
Read full review of Dell Avamar »
Triet Pham
Information Technology Technician at Lac Viet Computing
The support for PowerProtect DD is satisfactory. I have dedicated support from Dell for Vietnam, and they are...
Read full review of Dell PowerProtect DD (Data Domain) »
Mohamed Fahim
Logistics Supervisor at Fetchr
Technical support is very good.
Read full review of Dell PowerProtect DD (Data Domain) »
Adli Hajarat
IT Consultant & Administrator at ETCOM
I didn't have any problem with the technical support. Dell PowerConnect Switches manuals are very descriptive. It's...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Infrastructure Manager
I would give them an eight out of 10. They are knowledgeable and solve my issues in a timely manner.
Read full review of Dell Unity XT »
Anonymous User
CTO at a cloud solution provider
They are pretty responsive. I would rate them a nine out of ten.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Platform Administrator
Low.
Read full review of Dell Unity XT »
Anonymous User
Manager Private Cloud Solutions at ufone
Dell EMC's support for PowerMax has worked great for us. If we have to open a severity-one, we call their support...
Read full review of Dell PowerMax »
Anonymous User
Senior Systems Engineer at a tech services company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of Dell AppSync »
Anonymous User
Works
I would rate it eight or nine out of ten. Their support is very good. I can send an email to Dell, and within a...
Read full review of Dell XC Appliance »
Anonymous User
Manager at a manufacturing company
We haven't really had to use technical support. It is pretty much set it up and let it go, like plug and play. I'm...
Read full review of Dell PowerMax »
Rony Chamoun
Team Lead for Data center at BMB
I have not used the support from Dell vSAN Ready Nodes.
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Network Administrator at a government
Technical support is much better now. They are responsive, and it is easy to get to the right person. They will blow...
Read full review of Dell Unity XT »
Anonymous User
Senior Systems Technician at a government
The support for Dell PowerEdge servers is magnificent.
Read full review of Dell PowerEdge Rack Servers »
Sofien SMIDA
Head of Data Center at National Center of Informatics
I would rate technical support a six and a half.
Read full review of Dell RecoverPoint for Virtual Machines »
Chin Pak
Lead - Data Protection at a healthcare company
Customer Service: Very good. Technical Support: Fair.
Read full review of Dell Avamar »
VivekSrivastava
O&M Lead -Global Operation at a comms service provider
Until now, we have not required technical support.
Read full review of Moogsoft »
Anonymous User
Infrastructure Architect at a retailer
Two out of 10 for overall technical support. Simple hardware issues like failed drives were promptly dealt with, but...
Read full review of VNX [EOL] »
Anonymous User
Systems Architect at a non-tech company
So far, the technical support has been very good. The self-service portal for requesting replacement parts is...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
IT Manager at a transportation company
Technical support is top-notch. I have talked to them a couple times. They definitely seem to know what they are...
Read full review of Dell Unity XT »
Anonymous User
Territory Manager
I would rate the level of technical support as very good.
Read full review of VNX [EOL] »
Khalid AbaAlkhail
System Administrator at sang
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of Dell Avamar »

Review 1 of 30

No Data Available

Technical Support

No Data Available

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