Compare Dell Technologies vs Ontrack

Dell Technologies

Based on 1981 reviews.

Ontrack

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

170 reviews

Dell Unity XT

13 reviews

Dell PowerStore

119 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

10%

Financial Services Firm

Government

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

No Data Available

Customer Service

Thim Johnsen
It support lead at a retailer
The extended warranty and next-day support are fantastic. Though we rarely need support, the overall reliability of...
Read full review of Dell PowerEdge R-Series »
Vaidyanathan Swaminathan
Co-Founder at a outsourcing company
After EMC merged with Dell, the quality of support has dropped, and the time duration for resolving issues is long....
Read full review of Dell Unity XT »
Louie Clarke
Senior Business Manager (Europe) at a tech consulting company
I do not work directly with the hardware, so I cannot speak from a quality perspective and compare it to others, but...
Read full review of Dell PowerEdge R-Series »
Pranav Telang
Lead Architect at a comms service provider
Dell PowerProtect DP (IDPA) support from Dell EMC is consistent, and I would rate it eight out of ten.
Read full review of Dell PowerProtect DP (IDPA) »
Rahul G
Sr. Technology Analyst at a comms service provider
It is more than satisfactory, it is really good because they always respond to emails and issues immediately. They...
Read full review of VxRail »
Stanislaw Jagielski
Trainer, Storage Consultant at a tech services company
I have never needed to contact technical support personally.
Read full review of DD Boost »
KARIM_HAMDY
Technical Service Consultant at a computer software company
I like the solution's technical support. I rate the technical support a ten out of ten.
Read full review of Dell PowerMax »
Fahad_Siddiqui
Senior Infrastructure Consultant at a tech vendor
We sometimes encountered response issues with the technical support team. Overall, they have the technical abilities...
Read full review of Dell PowerProtect Data Domain »
Nagendra Nekkala.
Senior Manager ICT & at a logistics company
The support team is highly supportive, responsive, and efficient in providing solutions.
Read full review of Dell Unity XT »
Kirihettige Anton Asiri Prasad
Systems Engineer at a tech services company
Dell's technical support is very supportive, and I would rate them nine out of ten.
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
System Administrator at a media company
Technical support tends to give conflicting advice on how to configure the product.
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
consultant at a security firm
My experience has been that the tech support is pretty responsive.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Data Center Manager at a manufacturing company
Dell's tech support has been good overall. While we rarely need assistance, finding the right entry point into their...
Read full review of Dell PowerEdge R-Series »
Anonymous User
System Engineer at a computer software company
Dell support is great, with us, at least. We have direct contact with Dell, so whenever we have a question, they are...
Read full review of Dell PowerEdge R-Series »
Rick Brandenstein
Solutions Architect at a tech services company
I think it's a well-established product, and everybody understands the functionality.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Systems Engineer at a tech services company
Aside from the finger-pointing, they're generally pretty easy to work with. But in my opinion, it's hard to get up to...
Read full review of Dell Unity XT »
Anonymous User
CISO Admin at a analyst firm
The solution’s technical support is amazing.
Read full review of Dell PowerStore »
Don Hwata
Senior Systems Engineer at a marketing services firm
I haven't needed technical support and therefore cannot speak to how helpful or supportive they are.
Read full review of Dell RecoverPoint »
Paul Croteau
Senior Solution Architect at a media company
Our support teams work with the actual Dell EMC support team. We are not engaging Dell EMC tech support a whole lot,...
Read full review of Dell PowerMax »
Anonymous User
Director at a non-tech company
From my experience, EMC provides good support, and Dell's service is very good. It is simple to call technical...
Read full review of Dell Unity XT »
Anonymous User
Director of Exploitation at a security firm
Technical support is very good.
Read full review of VNX [EOL] »
Joseph James
Systems & Support Engineer at a tech services company
I rate Dell support six out of 10. Contacting them can be tricky because their contact methods aren't...
Read full review of Dell PowerVault »
Anonymous User
Consultant at a tech vendor
I have contacted Dell's customer support or technical support. Earlier the quality of support was excellent, but now...
Read full review of Dell PowerStore »
Anonymous User
Senior Systems Engineer in the Storage & Systems Practice at a tech services company
Technical support was good. I can create a case online or have a chat with an EMC support engineer.
Read full review of Dell Unity XT »
Piyush Khandelwal
Senior Consultant at a financial services firm
My experience with Dell as a vendor is pretty good; they are probably one of the best in the industry.
Read full review of Dell PowerScale (Isilon) »
Michel Taung
System Engineer for Business Solution Department at a computer software company
We've used technical support quite a bit and have always been satisfied with the level of support that they've...
Read full review of Dell Avamar »
Mahmoud Ezz Eldin
IT Infrastructure Manager at a comms service provider
I was very dissatisfied with technical support. It's one of the reasons we switched to Commvault.
Read full review of Dell NetWorker »
Anonymous User
Chief Executive Officer at a cloud solution provider
We've relied on tech support for at least twenty years, and every time we've reached out, we've received swift and...
Read full review of Dell PowerEdge R-Series »
Vince Vitro
Sr Solutions Architect at a healthcare company
I'd rate Dell EMC support eight out of 10. It's pretty good. They actively monitor the array, and it dials home to...
Read full review of Dell PowerMax »
Anonymous User
Systems Admin at a insurance company
I think the support from Dell EMC has improved greatly from what I received from EMC before they were purchased. They...
Read full review of Dell Unity XT »

Review 1 of 30

No Data Available

Technical Support

No Data Available

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