Compare Dell Technologies vs Ontrack

Dell Technologies

Based on 1842 reviews.

Ontrack

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

147 reviews

Dell Unity XT

15 reviews

VxRail

30 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

Government

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ravi Ramananda
Assistant VP, Information Technology at a insurance company
We are using Dell PowerEdge R-Series for multiple applications, majorly for virtualization solutions. We are using...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

No Data Available

Customer Service

Whitney Gray
Storage Architect at a healthcare company
The technical support is very good.
Read full review of Dell SC Series »
Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
Dell’s technical support is excellent, with quick responses whenever we log a complaint. I am extremely satisfied...
Read full review of Dell NetWorker »
Yaswanth Yathaluru
Sr. Storage & Backup Engineer at a retailer
We have direct Dell support only.
Read full review of Dell PowerScale (Isilon) »
CleytonCandido
Senior Technical Pre-Sales at MW Microware
Dell's post-sales support is very strong and good. I trust in Dell's post-sales support. I would rate them a ten out...
Read full review of Dell PowerStore »
Atul Pandya
Project Engineer at Concept Information Technologies India Pvt. Ltd.
We have two techs here, however, in a year, if you calculate 365 days in a year, we've hardly had one or two times...
Read full review of Dell Avamar »
Anonymous User
Sr. Manager, Data Center Practice at a tech services company
We have full Dell support. One time, my engineer was in the lab and knocked a power cable loose. I got an email...
Read full review of Dell PowerStore »
Paul Croteau
Senior Solution Architect at Rackspace
Our relationship with Dell EMC is fantastic. We have very smart storage engineers, and they in turn work with Dell...
Read full review of Dell PowerMax »
Anonymous User
System & Infrastructure Specialist at a manufacturing company
We've had issues with support. We've contacted them about it and are working with them to try to resolve it. We're...
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
IT Manager at a non-tech company
I like using the technical support. Their support is set up where they actually get notified before we do if there's...
Read full review of Dell SC Series »
Imran Sideek
Business Development Manager at a computer software company
The customer service and support are okay.
Read full review of Dell vSAN Ready Nodes »
MD-MONIRUZZAMAN
Assistant Vice President at a financial services firm
The support from the local partner was good, and we required minimal support from Dell. The administration of the...
Read full review of Dell XtremIO »
Giorgio Pozzi
System Administrator at PORTGUARDIAN.COM SRL
I rate the technical support a nine out of ten.
Read full review of Dell PowerVault »
Anonymous User
Responsable de sistemas at a transportation company
Their support is very good.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Data Protection Architect at a consultancy
We have not had to use tech support often, beyond the normal occasional drive, standard part replacement. The support...
Read full review of Dell Unity XT »
Anonymous User
SE Infrastructure at a tech services company
The technical support for this solution is great. I would rate it a ten out of ten.
Read full review of VxRail »
Anonymous User
Lead Engineer at a financial services firm
Overall, technical support has been pretty good. However, the support recently, the support that is coming in from...
Read full review of Dell PowerProtect DD (Data Domain) »
Dave Stromberg
Senior Infrastructure Engineer at a financial services firm
The technical support has been good. When we did run into an issue, once I told them what the problem was, they were...
Read full review of Dell PowerMax »
Anonymous User
Storage Architect at a university
The technical support is great. It is a high-end system, so the support should be high-end as well.
Read full review of Dell PowerMax »
Anonymous User
Professional Services Architect at Matrix
I have not used their technical support.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Systems Engineer at a manufacturing company
Technical support is very good to excellent. We have a dedicated Dell support team, and they are very knowledgeable....
Read full review of Dell PowerEdge R-Series »
Anonymous User
Consultant
They provide the same great support that I always receive with all Dell products. Their support is one of the best....
Read full review of Dell PowerStore »
Anonymous User
Data Center Admin at a educational organization
My company has used the technical support of the tool. I rate the technical support a ten out of ten.
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Storage Solutions Architect at a healthcare company
Technical support has been good and responsive. They know how to fix an issue.
Read full review of Dell Unity XT »
DanRogers
Solutions Architect
The technical support is not so great. They had the VMware personnel trying to help us out. We had some issues on one...
Read full review of VxRail »
Anonymous User
Senior Storage Consultant at a financial services firm
Customer Service: On a scale of 1 to 10 : A 10 Technical Support: On a scale of 1 to 10 : A 10 EMC is as far as I am...
Read full review of Dell SRDF (Symmetrix Remote Data Facility ) [EOL] »
Niwat Srinamngern
Solutions Architect/ Consultant at IVT
We have not opened a technical support case with Dell for PowerStore but because most of our products are from Dell,...
Read full review of Dell PowerStore »
Anonymous User
Director at a computer software company
The bulk of my experience with Dell tech support is on the consumer side of things.
Read full review of Dell PowerEdge R-Series »
Asher Suhail
Solutions/Systems Engineer
A nine out of 10.
Read full review of VNX [EOL] »
Adnan Yasin
Director, Information Technology at TEXAS PROPERTY AND CASUALTY INSURANCE GUARANTY ASSOCIATION
With Dell PowerEdge Rack Servers, there is no one better in the industry for tech support service. I can vouch for...
Read full review of Dell PowerEdge R-Series »
Daniel Lopes
Technical Sales Engineer at Carbon
Technical support is great. I keep hearing reviews that it's very good. When you're opening a request or a ticket...
Read full review of Dell PowerEdge R-Series »

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Technical Support

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