Compare Dell Technologies vs Ontrack

Dell Technologies

Based on 2623 reviews.

Ontrack

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

198 reviews

Dell Business Laptops

253 reviews

Dell PowerStore

175 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

No Data Available

Customer Service

Mina-Magdy
Senior Cloud Solution Architect at Oracle
Regarding technical support by Dell, I find it to be one of the best. I would rate the job done by Dell as nine out...
Read full review of Dell PowerVault »
David O’Connor
Architecture and Planning at a financial services firm
The support from Dell has always been very good, and the performance and reliability of the systems have been...
Read full review of Dell PowerEdge R-Series »
Sheikh Sakil Ahmed
Chief Executive Officer at Cogent Broadband
Technical support is good.
Read full review of Dell PowerEdge VRTX [EOL] »
Alex Sawa
Solutions Architect at Netwitz Sdn Bhd
I would rate the technical support for Dell PowerStore as nine.
Read full review of Dell PowerStore »
Dusko Petrovic
Chairman & CEO at DIGIT MONTENEGRO D O O
I would rate their technical support as an eight out of ten.
Read full review of Dell PowerStore »
Yahir Rojas
Manager at a educational organization
I find Dell Business Laptops support excellent, but I have not needed to use it because the machine has not failed...
Read full review of Dell Business Laptops »
York Leong Darren Tan
Senior Manager, Information Technology at a manufacturing company
I have no complaints about customer support.
Read full review of Dell Business Laptops »
Anonymous User
Backup & Storage administrator at a tech services company
This is difficult question. Honestly, EMC NetWorker technical support is not very helpful for me, because I have much...
Read full review of Dell NetWorker »
Yildiray Kilicaslan
Backup and Storage Manager at YKB
We haven't needed to get any support for CloudIQ yet.
Read full review of Dell CloudIQ »
Anonymous User
Storage Team Leader at a comms service provider
We've had some issues with technical support. I've found that they used to be quite good, however, they've gone...
Read full review of DD Boost »
Anonymous User
Data Center Engineer And Server Administrator at a tech vendor
If one or two disks fail, we get a replacement from Dell. That is also a very handy process. We do not find any...
Read full review of Dell PowerStore »
Anonymous User
Solution Architect at a tech services company
I would evaluate support on a scale of one to ten as an eight. To make support a ten, I would want improvements in...
Read full review of Dell PowerStore »
Anonymous User
Senior Systems Engineer at a energy/utilities company
We have good support, but we have been having issues with the product. We've been trying to work on them with the...
Read full review of Dell RecoverPoint for Virtual Machines »
Flavio Araujo
Works
Very good.
Read full review of Dell Unity XT »
Anonymous User
Storage Engineer at a energy/utilities company
My experience with technical support from Dell has been pretty good, although I have occasionally encountered...
Read full review of Dell PowerStore »
Alessandro Alessandro
Consultor De Tecnologia at a consultancy
Support for Dell Business Laptops is very good, as it is fast. I rate customer support for Dell Business Laptops a nine.
Read full review of Dell Business Laptops »
Anonymous User
Engineer at a logistics company
Customer Service: 4 out of 5. Technical Support: Technical Support: 3 Engineer Support: 5
Read full review of Dell AppSync »
Anonymous User
Manager Private Cloud Solutions at ufone
I rarely contact Dell EMC technical support. But when I do, they are very good, very responsive. They get back to you...
Read full review of Dell Avamar »
DeclanMcCann
Cloud Consultant at Telefónica Tech UK&I
I rate Dell support six out of 10. It varies. Sometimes it's good. Sometimes it's bad. The response time could be...
Read full review of Dell PowerEdge FX [EOL] »
OfirGal
Product Manager - Cyber app Security at Amdocs
The technical support from Dell is good. If you have an issue, the tech support is better than Lenovo and about the...
Read full review of Dell PowerEdge R-Series »
Rodrigo De Souza Zeferino
Gerente De Transformação Digital at a government
Regarding the support, Dell support generally gives us a complete replacement of the device when a hardware problem...
Read full review of Dell Business Laptops »
Anonymous User
EUC Consultant
I haven't used Dell EMC support. My colleagues made a ticket with Dell EMC one year ago, but it's a strong solution....
Read full review of VxRail »
Adnan Yasin
Director, Information Technology at TEXAS PROPERTY AND CASUALTY INSURANCE GUARANTY ASSOCIATION
With Dell PowerEdge Rack Servers, there is no one better in the industry for tech support service. I can vouch for...
Read full review of Dell PowerEdge R-Series »
Richard Fairchild
Senior System Engineer at Cox Automotive Inc.
I would rate the support overall as a nine out of ten. I went with Dell Business Laptops over Microsoft and HP mainly...
Read full review of Dell Business Laptops »
Anonymous User
System Administrator at a mining and metals company
Their technical support can be very good. It depends on who you get, but that's how it's with any support...
Read full review of Dell Unity XT »
Anonymous User
IT Manager at a engineering company
The support is good. The support was better ten years ago. Now, we have to do more things ourselves. Ten years ago,...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Especialista Em Cibersegurança at a financial services firm
Customer support for Dell PowerVault is excellent.
Read full review of Dell PowerVault »
Michael Pereira
Representante comercial at a consultancy
I have never needed customer support, but I know from other products that they are very competent and easy to access.
Read full review of Dell PowerVault »
SunilKumar
Manager at Securetech
We have used Dell technical support. I rate the technical support team a six out of ten.
Read full review of Dell NetWorker »
Anonymous User
IT Onsite Support Specialist at a consumer goods company
Dell's customer support is very good, especially since we have premium support for next-day hardware service.
Read full review of Dell PowerEdge R-Series »

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No Data Available

Technical Support

No Data Available

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