Compare Dell Technologies vs Ontrack

Dell Technologies

Based on 2034 reviews.

Ontrack

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

146 reviews

Dell Unity XT

13 reviews

Dell PowerStore

129 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Government

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Lead Architect at a comms service provider
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »

Review 1 of 5

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Customer Service

KennethEtsula
Presales Manager at Spartec
Technical support is good. I'm satisfied with them.
Read full review of Dell PowerProtect Data Domain »
Naresh K
Senior System Administrator at a comms service provider
When they create the ticket, it takes time. When they reach after that, they are doing a good job. But when we raise...
Read full review of Dell PowerStore »
Evans Chitando
Chief Business Technology Consultant at ITech Associates (Pty) Ltd
Dell support is superb. I rate Dell support nine out of 10.
Read full review of Dell SC Series »
Jillur Rahman
Head Of Information Technology at Islamia Eye Hospital
I would rate their technical support at 9 or 10. The support is good. As long as it is in warranty, we used to get...
Read full review of Dell Business Laptops »
MinaMagdy1
Senior System Engineer at a tech vendor
Technical support for PowerProtect Data Manager is effective due to its simplicity. Dell is known for good support,...
Read full review of Dell PowerProtect Data Manager »
Adam Nawrot
Head of Cloud Services Team at BNP Paribas Bank Polska
The customer service was okay. We contact customer support in case of firmware updates; they do that for us. So we...
Read full review of Dell PowerMax »
Al Vasek
Executive Business Development Manager, Cloud and Managed Services at Presidio Networked Solutions
The support from Dell VxFlex Ready Nodes is okay. It could be better, they have to work on their approach. The...
Read full review of Dell VxFlex Ready Nodes »
JillurRahman
Head Of Information Technology at Islamia Eye Hospital
The technical support is good. The responses depend on the criticality of the incidents.
Read full review of VxRail »
Christian Kessler
Teamleiter IT at a manufacturing company
On a scale of one to ten for support, since it is mixed and there is an American system, a seven sounds fair. In...
Read full review of Dell PowerEdge R-Series »
Taj Hussain
Assistant Manager, Technology Support & Services at a comms service provider
I would rate the technical support by Dell a solid eight out of ten. I would rate their current support an eight out...
Read full review of Dell Unity XT »
Anonymous User
Technical Sales Architect at a tech services company
We have received excellent support from EMC and now Dell.
Read full review of VNX [EOL] »
Anonymous User
Solutions Manager at a tech services company
Tech support is very good. They're always responsive. We have built a relationship over the years.
Read full review of Vblock [EOL] »
Anonymous User
Associate Director at a tech vendor
To be very frank, I really didn't need to go back to the technical team for any help. I could get all the information...
Read full review of Moogsoft »
Anonymous User
Teamleitung Technical Sales at a tech services company
In general, it's common to encounter issues, especially during late hours when support might not be readily...
Read full review of Dell PowerEdge R-Series »
Jonathan Pierce
Senior systems program at a educational organization
I haven't used technical support.
Read full review of Dell Unity XT »
Anonymous User
Senior Consultant at a tech services company
Technical support is very affirmative and efficient.
Read full review of VMAX [EOL] »
Vlad Prozhogin
Managing Partner at SkyF Labs
Dell's tech support was great.
Read full review of Dell NetWorker »
Anonymous User
Senior IT Infrastructure Manager at a consultancy
Technical support was responsive, we got to the right person. We have never had a problem with them.
Read full review of Dell SC Series »
Anonymous User
IT Specialist at a healthcare company
We do use technical support and it is always good.
Read full review of VNX [EOL] »
Arnold Domacena
IT Infrastructure Manager at a energy/utilities company
The support for Dell EMC Unity XT is great.
Read full review of Dell Unity XT »
Anonymous User
Senior Engineer at a tech company
Technical support generally is acceptable. Having to jump through hoops can sometime be frustrating. Especially when...
Read full review of Dell PowerEdge MX- Series »
Anonymous User
Enterprise Engineer at Computech Limited
Technical support is okay. We've only had limited interactions with them.
Read full review of DD Boost »
Manar Helal
Senior Engineer at ENPPI
I am very satisfied with the customer support.
Read full review of VxRail »
Olivier Mougin
Architecte Backup at a comms service provider
When we used the solution, it was still new, and so the customer service/technical support was not the best.
Read full review of Dell Avamar »
Anonymous User
Manager Storage And Back Up at a manufacturing company
We had a licensing issue to do with encryption but, other than that, we have not had to use tech support. It took a...
Read full review of Dell Unity XT »
Anonymous User
Vice President at a energy/utilities company
The support from Dell EMC Avamar was decent.
Read full review of Dell Avamar »
Adnan Yasin
Director, Information Technology at TEXAS PROPERTY AND CASUALTY INSURANCE GUARANTY ASSOCIATION
With Dell PowerEdge Rack Servers, there is no one better in the industry for tech support service. I can vouch for...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Management Ims Assistant at a wholesaler/distributor
I don't have any direct experience with customer service, but I understand it's a good one.
Read full review of Dell Business Laptops »
Wolfgang Grabner
System Engineer at NTS Deutschland GmbH
The Dell support is good. We have good experience starting with the Dell support portal.
Read full review of Dell PowerStore »
Anonymous User
Data Center Architect at Iron Bow Technologies
Our customers have only had to use technical support for replacing drives and things like that. When they do, they...
Read full review of Dell Unity XT »

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Technical Support

No Data Available

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