Compare Dell Technologies vs Ontrack

Dell Technologies

Based on 2276 reviews.

Ontrack

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

168 reviews

Dell PowerStore

143 reviews

Dell Unity XT

9 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Construction Company

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Michael Giacco
Vice President at AI ENGINEERS, INC
I have been in the technology world for only 10 years, and coincidentally, my background is in historic restoration,...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

No Data Available

Customer Service

Hatem Ghazala
Head of the Digital Infrastructure Department at Société Tunisienne de Banque
We use a third party for our technical support.
Read full review of Dell PowerStore »
Iñigo Loiarte
Director at ComyMedia
I would rate technical support at eight out of ten.
Read full review of Dell Unity XT »
Yaroslav Shehtman
Integration Engineer at a computer software company
I like Dell's tech support very much. Not just for PowerEdge Rack servers but for all of Dell's products, if I have...
Read full review of Dell PowerEdge R-Series »
Roosevelt Wilmot
Head Of IT, Infrastructure & Operations at a financial services firm
Dell customer service and technical support have generally been strong throughout our experience with the platform....
Read full review of Dell PowerEdge R-Series »
Keith Bradley
VP Of Security at NatureFresh™ Farms
Customer support through ProSupport Plus is an easy resource to call when needed.
Read full review of Dell PowerStore »
Damir Beha
Senior Enterprise Systems Engineer at Fonicom
I have not used Dell tech support as we have never had cases that required it. However, from the other devices we...
Read full review of Dell PowerStore »
Marc Gaethofs
ICT manager at Thys Bouwprojecten
The technical support is good as they continuously monitor the system remotely through a support agent. This agent...
Read full review of Dell PowerStore »
Muzamil Yakub
Chief Executive Officer at Infoview Limited
It's really good. Especially once you subscribe to the pro support, their support is excellent. If they have parts...
Read full review of Dell PowerEdge R-Series »
Sushil MIshra
AG at SIS.
There have been some issues, but Dell and VMware resolved them.
Read full review of VxRail »
Burger Beukes
Infrastructure Engineer at a energy/utilities company
I have contacted technical support for Dell PowerProtect DP (IDPA) regarding the bare-metal restore issue we had. The...
Read full review of Dell PowerProtect DP (IDPA) »
Shailendra Choudhary
Solution Architect at a tech services company
Technical support from Dell is quite good.
Read full review of Dell VPLEX »
Keith Bradley
VP Of Security at NatureFresh™ Farms
The technical support has been really good. It's pretty intuitive to put a ticket in, both through their email and...
Read full review of Dell PowerScale »
Wolfgang Grabner
System Engineer at NTS Deutschland GmbH
The Dell support is good. We have good experience starting with the Dell support portal.
Read full review of Dell PowerStore »
Anonymous User
CISO at a construction company
My company gets support from the partner who installed the product in our organization. My company uses the data...
Read full review of Dell PowerStore »
Anonymous User
Director at a tech company
The support was excellent. We had this storage for a while and server monitoring from Compellent.
Read full review of Dell SC Series »
Fred Berg
Coordinator at a government
The solution's technical support is good. My company has an on-site engineer to provide us with a line of support...
Read full review of Dell PowerStore »
Adnan Yasin
Director, Information Technology at TEXAS PROPERTY AND CASUALTY INSURANCE GUARANTY ASSOCIATION
With Dell PowerEdge Rack Servers, there is no one better in the industry for tech support service. I can vouch for...
Read full review of Dell PowerEdge R-Series »
Muhammad Sharfuddin
Solution Architect & Technical Team Lead at NDS
I'm very satisfied with the support that Dell provides. As soon you create a support ticket, someone immediately...
Read full review of Dell NetWorker »
Giorgio Pozzi
System Administrator at PORTGUARDIAN.COM SRL
I rate the technical support a nine out of ten.
Read full review of Dell PowerVault »
Anonymous User
Senior Manager at Express Systems Limited (ESL)
The local support in Dhaka is very good and we are happy with it.
Read full review of Dell PowerEdge R-Series »
Stefen Hohner
Manager, Technical Services at TD SYNNEX
I would rate the customer support a nine on a scale of one to ten, with one being worst and ten being best.
Read full review of Dell PowerStore »
Anonymous User
Senior Storage Engineer
Customer support, when we have needed it, has been OK. We recently had some volume configuration issues related to...
Read full review of Dell XtremIO »
Anonymous User
Infrastructure Analyst at a engineering company
Customer Service: It is great; EMC support is one of the best. Technical Support: It is great, a good level of...
Read full review of Dell NetWorker »
Don Woodward
Solutions Consultant at BlueAlly Technology Solutions
I do use technical support quite often. In fact, any time I do an upgrade I call Copilot and let them know that I'm...
Read full review of Dell SC Series »
Anonymous User
Architect at a comms service provider
I have used technical support sometimes, more for feature requests and to know how to use a given feature; Disk...
Read full review of Dell PowerStore »
Niranjan Oke
Project Delivery Manager at cineom broadcast ltd
I have contacted technical support. They are very good.
Read full review of Dell PowerSwitch N-Series »
Luiz Gasparelo
Owner at Lnetwork
Technical support is very good.
Read full review of Dell Unity XT »
Anonymous User
VMware and Storage Engineer at a transportation company
Technical support was on a par with typical EMC. In other words, not the best and not the worst.
Read full review of VNX [EOL] »
Valdo Kanemägi
Team Leader, Operating Systems at a computer software company
The technical support is good.
Read full review of Dell PowerStore »
Kirihettige Anton Asiri Prasad
Systems Engineer at Thakral One (Pvt) Ltd
I am not working with Dell for AMC support. I am receiving support from a third-party vendor because the device is...
Read full review of Dell XtremIO »

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Technical Support

No Data Available

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