Compare Dell Technologies vs Ontrack

Dell Technologies

Based on 1038 reviews.

Ontrack

Sample Customers

Popular Solutions

VxRail

77 reviews

Dell PowerEdge Rack Servers

55 reviews

Dell Avamar

38 reviews

Top Industries

Comms Service Provider

24%

Computer Software Company

20%

Government

Financial Services Firm

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

CHAAN_BEARD
Snr Systems Engineer at Nutanix
We use Dell PowerEdge for running databases.
Read full review of Dell PowerEdge T »
Anonymous User
Architect at a manufacturing company
VxBlock is our data center. We run all of our applications, central applications, and systems, off the VxBlock. It's...
Read full review of Dell VxBlock System »
Anonymous User
Availability Manager at a computer software company
We are implementing the solution for our customers. We primarily use it for multiple operating systems. It has been...
Read full review of Dell PowerPath »
abstract
Systems Engineering Manager at a manufacturing company
We use it for block storage for our entire VMware environment, which runs Windows, Exchange, and SQL Server. The...
Read full review of Dell Unity XT »
Anonymous User
Senior Network Engineer at a tech vendor
EqualLogic is part of our production database. It is fast and reliable. It is our production SAN (Storage Area...
Read full review of Dell EqualLogic PS series »

Review 1 of 5

No Data Available

Customer Service

Mostofa Kamal
Deputy Manager of IT Security Infrastructure at leads
Dell technical support has been good.
Read full review of Dell PowerEdge Rack Servers »
MirziyodMirsaatov
CEO at Top-IT Solutions Ltd
It's ok because we have our own support and our own distributors for the vendor's part.
Read full review of Dell PowerProtect DD (Data Domain) »
Mina Magdy
Senior Infrastructure Solutions Specialist at Equinox International
The technical support provided by Dell EMC comes with proactive technical support. Customers can upload logs to the...
Read full review of Dell Encryption Enterprise »
Koba Sopromadze
Head of IT Infrastructure at a financial services firm
Technical support is good. We have received good next-day technical support from them.
Read full review of Dell SC Series »
RamaswamyK
M. I. S. Manager at Ruby Mills Ltd
Technical support has been brilliant. They have supported us for several years, but it's now out of support because...
Read full review of Dell PowerEdge Rack Servers »
Zaid Qishta
Pre-sales Consultant Engineer at a tech services company
Technical support is pretty good.
Read full review of Dell vSAN Ready Nodes »
Tahir Shahid
Chief Consultant and Architect at Tahir Professional Services
With respect to the technical support, there is room for improvement. Because of the model that they are adopting,...
Read full review of Vblock [EOL] »
Jitesh Rathod
Sr. Team Lead - IT at InfoStretch
Technical support is good.
Read full review of Dell PowerEdge Rack Servers »
Md. Shohel Rawshan Sarker
Manager at Mutural Trust Bank
Technical support is really good. I needed to do an upgrade. The network engineer gave us the total possibility to...
Read full review of Dell PowerEdge M »
Wasi Rizvi
IT Specialist at a university
I personally don't deal with customer support but due to multiple unsuccessful attempts to upgrade, my administrator...
Read full review of Dell NetWorker »
FreddyGonzalez
Virtualization Engineer, SME at Dawson Federal
I have been in contact with technical support and they are excellent. I would rate them a nine out of ten on support...
Read full review of VxRail »
Rajsudheer-Dangeti
Sr Private Cloud Engineer at a pharma/biotech company
Technical support is critical for us. Once you contact support, there may be a follow-on of vendors that will pitch...
Read full review of Vblock [EOL] »
Ken Boyer
Director Global Storage at a healthcare company
Dell's support staff is very proactive. They were with us every step of the way to make sure that we were plugging...
Read full review of Dell PowerStore »
Anonymous User
Senior Systems Engineer at a tech services company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of Dell AppSync »
Anonymous User
Solution Architect at a tech services company
The technical support was great. I created a ticket and it was resolved.
Read full review of Dell Avamar »
Anonymous User
Sr. Storage Engineer at a legal firm
In the past year, it hasn't been as great. They seem to just follow KBS. Prior to that, they were awesome. I'm hoping...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
CTO at a financial services firm
We have contacted the EMC technical support maybe three times this year and it has been great.
Read full review of Dell RecoverPoint for Virtual Machines »
Anonymous User
Owner at a construction company
It is very good.
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Engineer at a tech services company
7/10
Read full review of Dell NetWorker »
Anonymous User
Manager at a manufacturing company
We haven't really had to use technical support. It is pretty much set it up and let it go, like plug and play. I'm...
Read full review of Dell PowerMax NVMe »
Anonymous User
Data center Manager at a financial services firm
Their technical support can be improved because, sometimes, when you report an issue, it takes a while for them to...
Read full review of Dell VxBlock System »
Infotecharch67
IT Architect at a healthcare company
The technical team is good.
Read full review of Dell XtremIO »
Anonymous User
Implementation Engineer at Telindus
Since Dell took over EMC, the support has been very bad. Before, the support was fine. Now, the support is slow or...
Read full review of Dell Unity XT »
Anonymous User
IT Officer - Hardare & Software
Technical support is excellent, but somewhat slow in the African region.
Read full review of VNX [EOL] »
Anonymous User
Sr Storage Architect at a tech services company
Dell is far worse at support than EMC was. It headed downhill fast.
Read full review of Dell Unity XT »
Reviewer7839213
Scientist/Engineer 'F'
The technical support is the best.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
System Engineer at a tech services company
Generally speaking, there have been some issues with support because Dell and EMC are still in the merging stage....
Read full review of Dell ECS »
Anonymous User
Enterprise Architect at a healthcare company
The customer service for this solution is excellent. We received assistance with a four-hour response time. I would...
Read full review of Dell PowerMax NVMe »
Anonymous User
G. Manager- Technical Services
I have been in contact with technical support and the experience was good.
Read full review of Dell XtremIO »
Martin De Silva
Product Owner at a retailer
Technical support, from my experience with the vendor, has been good. We're satisfied with the level of service Dell...
Read full review of Dell Avamar »

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No Data Available

Technical Support

No Data Available

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