Compare Dell Technologies vs KeyInfo

Dell Technologies

Based on 2349 reviews.

KeyInfo

Based on 1 review.

Sample Customers

KeyCloud Backup and Recovery

Flexi-Van

KeyCloud Storage as a Service

King's Hawaiian, Circle K

Popular Solutions

Dell PowerEdge R-Series

170 reviews

Dell PowerStore

159 reviews

Dell Unity XT

9 reviews

KeyCloud Backup and Recovery

0 reviews

Top Industries

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

Computer Software Company

Construction Company

38%

Comms Service Provider

14%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Sanjay Singh Bisht
Server Administrator at a outsourcing company
I have been using Dell PowerEdge C- Series for quite a long time; I would say around seven to eight years. When it...
Read full review of Dell PowerEdge C- Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Customer Service

Kyle Hubert
Director Of Engineering at a tech vendor
My thoughts on the customer service and technical support for Dell PowerEdge R-Series are that it is good; 10 would...
Read full review of Dell PowerEdge R-Series »
Minor Corrales
Networking Admin at a tech company
The customer support for Dell PowerProtect Cloud Snapshot is very fast and good.
Read full review of Dell PowerProtect Cloud Snapshot »
Rodrigo Pavao
Infrastructure Architect at Hardlink
Their technical support on offer is better than other products on the market.
Read full review of VxRail »
Erik Lugtenberg
Consultant at Visolity B.V.
I would evaluate the support for Dell PowerProtect Data Domain on a scale of 1 to 10 as an eight, as I haven't used...
Read full review of Dell PowerProtect Data Domain »
Jai Prakash Sharma
Executive Vice President Technology at InfoEdge India Ltd
Their support is pretty decent.
Read full review of Dell PowerEdge MX- Series »
Hawi Nadew
Data center and cloud solution engineer at IE Network Solutions PLC
The support given by Dell is good. From my experience, I did not see any discrepancies from the product's support...
Read full review of Dell PowerEdge FX [EOL] »
Mohammed Farooqui
Platform and Backup Support Senior Manager at a financial services firm
We have never contacted technical support for issues but the local Dell team in the Middle East is extremely...
Read full review of Dell PowerFlex »
Anonymous User
Director at a tech company
The support was excellent. We had this storage for a while and server monitoring from Compellent.
Read full review of Dell SC Series »
PravinMahenthiran
Solutions Architect at Enterprise Technology (Pvt) Ltd
I would rate the technical support of Dell as a nine on a scale from one to ten.
Read full review of Dell PowerStore »
Daniel Lopes
Technical Sales Engineer at Carbon
Technical support is great. I keep hearing reviews that it's very good. When you're opening a request or a ticket...
Read full review of Dell PowerEdge R-Series »
Mohieddin Allahham
Systems & storage specialist at a government
We haven't had much experience with technical support, but we did have some upgrades to the core system and firmware....
Read full review of Dell PowerMax »
Anonymous User
Systems Consultant at a consultancy
Customer Service: 5 out of 5 Technical Support: 5 out of 5
Read full review of Dell PowerProtect Data Domain »
Eslam Mohamed
Network Security Engineer at a tech services company
The technical support agents are friendly, quick to respond, and helpful.
Read full review of Dell PowerSwitch Managed Campus »
Anonymous User
Manager, Information Technology at a educational organization
I evaluate customer support and customer service for Dell PowerScale as incredible, and I am probably spoiled because...
Read full review of Dell PowerScale »
Leonardo-Aguirre
Pre Sales Engineer at Sonda S.A.
I would rate Dell's customer service as good; however, the call centers and escalation teams are problematic and...
Read full review of Dell PowerStore »
Duco Rob
Founder and CEO at Desktoptowork
Technical support for Compellent was a lot better because for Dell EMC the PowerStore is a new solution and they...
Read full review of Dell PowerStore »
Anonymous User
Supervisor, Internal Customer Success Enablemant at a financial services firm
I do have experience with the customer support. I would rate Dell's support about an eight; we often have to send...
Read full review of Dell Business Laptops »
Anonymous User
Territory Manager
I would rate the level of technical support as very good.
Read full review of VNX [EOL] »
Asim Sinha
Senior SAN Administrator at a manufacturing company
The technical support is okay. It's not bad.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Senior Manager, Disaster Recovery, Storage & UNIX Systems at a financial services firm
I evaluate Dell's support for PowerMax as very good, especially regarding their response time as well as their...
Read full review of Dell PowerMax »
Martin Gonzalez
Solution Administrator at Telcel
Dell EMC's technical support is pretty good.
Read full review of Dell PowerMax »
Anonymous User
Infrastructure Manager at a hospitality company
Technical support is excellent. They have rapid response teams, ESRs, and the EMC account managers are always available.
Read full review of Dell Unity XT »
Chad Mayton
Senior Network Analyst at a energy/utilities company
My experience with Dell's customer support overall has been amazing. Every time I have had to call in, I always get...
Read full review of Dell PowerStore »
Anonymous User
Storage Administrator
The best tech support we've had has been from EMC.
Read full review of VNX [EOL] »
Anonymous User
Senior Systems Engineer - Storage Resource Management at a tech services company
The technical support is very good.
Read full review of Dell VPLEX »
Anonymous User
IT Infrastructure and Operations Manager at a comms service provider
We get great local support, and have always had positive experiences when speaking to Dell and using their products.
Read full review of Dell PowerEdge R-Series »
Ahmed Kamel
Sr. Storage Systems Engineer at a pharma/biotech company
The support is very good. They respond very quickly when we have issues and the responses are good. However, the...
Read full review of Dell PowerMax »
Chris-Stanley
IT Manager at Celtic Manor Resort
I would rate technical support as a 10 out of 10.
Read full review of VxRail »
Steve Lotthammer
Senior Systems Engineer at a tech services company
The tech support has been great. One of the good things with PowerMax, as much as the new branding and everything has...
Read full review of Dell PowerMax »
Armando Carlos Monroy
Storage and Backups Manager at a tech services company
While we do use a lot of Dell EMC products, there is different support on offer for a lot of them. It's not all the...
Read full review of Dell VPLEX »

Review 1 of 30

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Technical Support

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