Compare Dell Technologies vs KeyInfo

Dell Technologies

Based on 2607 reviews.

KeyInfo

Based on 1 review.

Sample Customers

KeyCloud Backup and Recovery

Flexi-Van

KeyCloud Storage as a Service

King's Hawaiian, Circle K

Popular Solutions

Dell PowerEdge R-Series

197 reviews

Dell Business Laptops

248 reviews

Dell PowerStore

171 reviews

KeyCloud Backup and Recovery

0 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Construction Company

34%

Comms Service Provider

16%

Outsourcing Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Customer Service

Anil Rahulwar
L3 Storage Engineer at Capgemini
Customer service for Dell PowerProtect Cloud Snapshot is good. It provides quick resolution capabilities through...
Read full review of Dell PowerProtect Cloud Snapshot »
Ayodeji Oyewole
Managing Director at Atlantic factorial
When you need to change parts, you might need to wait a while for the technical support.
Read full review of Dell PowerFlex »
Pavaredh Poungkeaw
Product Manager at Ratchathani University
We create tickets for support. We are using the Dell portal and if we have any problem with VMware or hardware, we...
Read full review of VxRail »
Vaidyanathan Swaminathan
Co Founder at a outsourcing company
EMC Square support was significantly stronger and better than current support. The knowledge depth and expertise of...
Read full review of Dell PowerStore »
HansThilen
System Technician at Lidingö stad
I rate support nine or 10.
Read full review of Dell PowerEdge R-Series »
Saleh Khalid
computer scientist at Imam University
I would rate technical support a strong four.
Read full review of VxRail »
Anonymous User
Business Development Manager at a tech services company
I find Dell's support great. I can't imagine a time when they said no idea, go look somewhere else. On a scale from...
Read full review of Dell PowerStore »
Feisal Anooar
VP Global Markets, Global Head of Storage at a financial services firm
I was very impressed with the support overall. They understand customer service. They have never made me wait for...
Read full review of Dell PowerMax »
Ahmed_Alaiady
ICT Business Solution Architect at Cloud Technology
Our engineers deal with any support issues we may have.
Read full review of VxRail »
Anonymous User
Vice President at a financial services firm
I would give technical support a rating of 9/10.
Read full review of Dell Unity XT »
Anonymous User
Senior Infra, Infra Arch & Service Management Engineer at a computer software company
The customer support for Dell PowerEdge R-Series is quite good.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Works at a financial services firm
We have not contacted technical support. We have only had a few issues that we were able to resolve.
Read full review of Dell NetWorker »
ArunkumarRajendran
About their opinion at a computer software company
Customer support for Dell PowerProtect Data Domain can be improved.
Read full review of Dell PowerProtect Data Domain »
Udaya Venkat
Cyber Defense & Incident Response Lead at a financial services firm
Customer support for Dell Business Laptops is very good, with service provided even for remote employees, which is a...
Read full review of Dell Business Laptops »
Anonymous User
System Engineer IAAS at a financial services firm
Technical support is good. The installation went smoothly from DEL EMC’s site. We did not encounter real technical...
Read full review of Dell XtremIO »
James Lowey
CIO at a educational organization
I have worked pretty closely with their engineers over a number of years. They have implemented several different...
Read full review of Dell PowerScale »
Anonymous User
Managing Partner at a tech services company
So far technical support is very reliable, it's very good that way. We haven't engaged tech support so far, but when...
Read full review of Dell Unity XT »
Julien Gard
Gestionnaire Systeme Et Reseau
I have not used Dell's customer support service; I do everything myself.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Systems Engineer at a manufacturing company
Our experience with technical support has been absolutely wonderful. They have a pretty good team.
Read full review of Dell SC Series »
Mahammad Shafi Shaikh
Senior Manager Information System Administration at a consumer goods company
Whenever there are any technical or hardware issues, we contact Dell. They will attend to us immediately. On a scale...
Read full review of VxRail »
Anonymous User
IT Engineer
I think I called once, when I deployed the first box myself, to validate whether the setup was correct. And also with...
Read full review of Dell Unity XT »
Anonymous User
Software Engineer at a comms service provider
For us, technical support is excellent. Support is thorough and the next business day they are on site. Previously,...
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
IT Support in Procurement Analyst at a consultancy
Dell customer support for Dell Business Laptops is excellent. Whenever I have a ticket or encounter a hardware issue...
Read full review of Dell Business Laptops »
Anonymous User
Technical Sales Architect at a tech services company
We have received excellent support from EMC and now Dell.
Read full review of VNX [EOL] »
MohamedIbrahem
IT Infrastructure And Telecom S GM at PHPC
I rate the technical support as very good; we did not contact them much for support, but maybe one or two times they...
Read full review of Dell PowerEdge XR-Series »
Anonymous User
Senior System Administrator at PRASAC Microfinance Institution Limited
We have opened cases with the Dell EMC team and we have chatted with them. They have provided good, fast support for...
Read full review of Dell PowerMax »
Anonymous User
Infrastructure Administrator at a computer software company
I think Dell PowerEdge T-Series support deserves a ten because we don't have any problem, and that's why we really...
Read full review of Dell PowerEdge T-Series »
Anonymous User
Leiter interne IT und Rechenzentrum at a media company
While previously the realm of technical assistance left much to be desired, with technicians rarely dispatched and...
Read full review of Dell PowerEdge R-Series »
Reinhard Weber
Senior System Engineer at Unilab Systemhaus GmbH
Dell's technical support is good overall, but it depends on the person you get for assistance.
Read full review of Dell VPLEX »
Asim Sinha
Senior SAN Administrator at a manufacturing company
The technical support is okay. It's not bad.
Read full review of Dell PowerProtect Data Domain »

Review 1 of 30

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.