Compare Dell Technologies vs KeyInfo

Dell Technologies

Based on 1960 reviews.

KeyInfo

Based on 1 review.

Sample Customers

KeyCloud Backup and Recovery

Flexi-Van

KeyCloud Storage as a Service

King's Hawaiian, Circle K

Popular Solutions

Dell PowerEdge R-Series

177 reviews

Dell Unity XT

13 reviews

Dell PowerStore

115 reviews

KeyCloud Backup and Recovery

0 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

11%

Financial Services Firm

Government

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Customer Service

Mohamed Abdel Salam
Senior Sells at a tech services company
The technical support from Dell Technologies is the best option. I would give a rating of ten out of ten when asked...
Read full review of Dell Cloud Disaster Recovery »
Tayo Olubanke
Managing Director at a media company
The solution's technical support services are at a moderate level.
Read full review of Dell XtremIO »
Ayodeji Oyewole
Managing Director at a transportation company
I would rate technical support for Dell RecoverPoint as seven out of ten. It is of good quality but could be improved.
Read full review of Dell RecoverPoint »
Siddharth_Jain
AIOPS Consultant at a tech services company
Prior to the acquisition, Support was good. After the acquisition, things became a bit slower, which seems to be...
Read full review of Moogsoft »
Murad Sultanzadeh
Solutions Manager at a tech services company
There is a Dell EMC partner that we use for support. When we have a problem we create a support case for the Dell EMC...
Read full review of Dell Avamar »
Martin Mugerwa
Senior Systems Administrator at a healthcare company
The hardware support through Dell and our local partner is rated at eight out of ten. They efficiently resolve issues...
Read full review of DD Boost »
RafaelGamaluis
Architect Engineer, IT INFRASTRUCTURES Project Manager at a recreational facilities/services company
I rate customer service nine out of ten. The support is technically very good. Sometimes, they take a long time to...
Read full review of DD Boost »
Mark Torpy
Data Protection Specialist at a tech vendor
I have been satisfied with the technical support.
Read full review of DD Boost »
Brijesh Pillai
Regional Manager - Enterprise Sales at a tech vendor
The technical support from Dell is very good.
Read full review of DD Boost »
Leo Pascubillo
Solutions Engineer at a comms service provider
Technical support is good since they support us 24/7. I rate the technical support an eight to nine out of ten.
Read full review of Dell PowerEdge C- Series »
Achilles Lobo
Infrastructure Architect at a outsourcing company
Dell support is quick and assertive in addressing our needs. The Dell EMC team, particularly those supporting storage...
Read full review of VxRail »
Brian Ricci
President at a computer software company
My experience with the support team has been straightforward. Your first call with the support team is a lucky draw....
Read full review of Dell PowerEdge MX- Series »
Anonymous User
Principal Architect at a computer software company
I don't interact with them a lot. I would summarize them as being average.
Read full review of Dell Avamar »
Anonymous User
Technical Leader, Object Store at a tech services company
I have no experience with the support. So I don’t want to rate it.
Read full review of Dell ObjectScale »
Anonymous User
IT Manager at a transportation company
Technical support is top-notch. I have talked to them a couple times. They definitely seem to know what they are...
Read full review of Dell Unity XT »
Anonymous User
Analista de Sistemas SR at a tech services company
The support from Dell EMC Avamar is good.
Read full review of Dell Avamar »
Anonymous User
Senior Director, Engineering at a tech vendor
I am comfortable with the Dell technical support. I work with them all the time. We've had some issues with parts...
Read full review of Dell PowerStore »
Wolfgang Grabner
System Engineer at a computer software company
The Dell support is good. We have good experience starting with the Dell support portal.
Read full review of Dell PowerStore »
KareemEzzat
Cyber Security Analyst at a consultancy
For any phase-one issues, I would first go to the integrator. I can escalate straight to the vendor if I need to. So...
Read full review of VxRail »
Hany Magdy
CEO at a tech services company
The technical support provided by Dell is excellent. Their support service rates 10 out of 10.
Read full review of Dell PowerEdge XE-Series »
MohamedDakn
General Manager responsible for IT Infrastructure and Operations at a financial services firm
Our experience with customer and technical support has been very good. For example, in one instance we had a problem...
Read full review of Dell PowerProtect Data Domain »
Ahmed_Alaiady
ICT Business Solution Architect at a tech consulting company
Our engineers deal with any support issues we may have.
Read full review of VxRail »
Anonymous User
Senior Technologist at a university
I would rate the technical support by Dell as excellent; I'm very happy with Dell support.
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Software Engineer at a comms service provider
We have been satisfied with the paid level of support we currently are on. There are different levels of support that...
Read full review of Dell PowerEdge R-Series »
Jonathan Pierce
Senior systems program at a educational organization
I haven't used technical support.
Read full review of Dell Unity XT »
Mohammad Reza Ghazaei
Network manager
I've never dealt with technical support in the past.
Read full review of Dell Unity XT »
Anonymous User
Tech Specialist at a financial services firm
Technical support has superb response times and expertise.
Read full review of VNX [EOL] »
Anonymous User
Storage Specialist at a healthcare company
We've been quite happy with support. they are very good.
Read full review of Dell PowerStore »
Anonymous User
Asst.Manager - IT Operations at a retailer
One thing I would like to explicitly mention here is the EMC support. It is by far one of the best supports you will...
Read full review of VNX [EOL] »
Jason Weabey
Lead Infrastructure Engineer at a retailer
We have dedicated support. We have a great representative, LaShonda, who helps us navigate that. We also have a TAM,...
Read full review of Dell PowerEdge R-Series »

Review 1 of 30

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.