Compare Dell Technologies vs KeyInfo

Dell Technologies

Based on 2455 reviews.

KeyInfo

Based on 1 review.

Sample Customers

KeyCloud Backup and Recovery

Flexi-Van

KeyCloud Storage as a Service

King's Hawaiian, Circle K

Popular Solutions

Dell PowerEdge R-Series

178 reviews

Dell PowerStore

162 reviews

Dell Unity XT

8 reviews

KeyCloud Backup and Recovery

0 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

37%

Comms Service Provider

15%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Customer Service

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
The support that we get from Dell is really important because everything works fine when it's working fine, but...
Read full review of Dell PowerMax »
KiewietKritzinger
Nutanix at Senior System Engineer
Serviceability, scalability, and supportability depend on the region. Based in South Africa, Dell South Africa has...
Read full review of Dell PowerStore »
Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
Dell’s technical support is excellent, with quick responses whenever we log a complaint. I am extremely satisfied...
Read full review of Dell NetWorker »
Ozgur Fakir
Principal Presales at GlassHouse
In my company, we handle the technical support on our side. We are an insured company for Dell also. We have about...
Read full review of Dell PowerProtect Data Domain »
Leo Pascubillo
Solutions Engineer at MDI
Technical support is good since they support us 24/7. I rate the technical support an eight to nine out of ten.
Read full review of Dell PowerEdge C- Series »
Yamandù Correa
Head of Infrastructure and Network Services at a computer software company
One of the key points for our partnership with Dell is the great support and human interaction. Not only for the...
Read full review of Dell PowerScale »
Keith Bradley
VP Of Security at NatureFresh™ Farms
I would evaluate the customer service and the technical support for Dell PowerEdge R-Series servers as amazing. I...
Read full review of Dell PowerEdge R-Series »
SamuelThomas
Consultant at Key Information Technology L.L.C.
The solution provides excellent enterprise support. There is a small delay with the L3 connection, which I hope will...
Read full review of Dell PowerScale »
AnkurGupta1
Lead Consultan at HCL Technologies
I would rate support at seven or eight; while it is not particularly bad, it needs some improvements.
Read full review of Dell Data Protection Advisor »
RahulSharma8
Storage Platform Engineer at Expedia Group
I would rate the technical support at a seven. It was great earlier, but now, when we encounter issues, level one...
Read full review of Dell PowerScale »
Nick Hamilton
Enterprise IT Architect at ESTI Consulting Services
The Dell support is excellent, they have a lot of knowledge and can work us through our issues quickly.
Read full review of Dell PowerProtect Data Domain »
Farhan Ashraf
Presales Manager at NDS
The solution's technical support is good.
Read full review of VxRail »
Chathura Nuwan
Engineer at a media company
The customer support for Dell PowerEdge T-Series is great as they provide on-call and remote support when needed.
Read full review of Dell PowerEdge T-Series »
Letarik Terefe
Information Technology Division Director at Ethiopian Roads Administration
We didn't need to contact the support since we didn't face any issues after deployment.
Read full review of Dell XtremIO »
Anonymous User
IT System Administrator at a aerospace/defense firm
I give the support a 10 out of 10. The people are a 10 but I´ll give the waiting time that it takes to get to the...
Read full review of Dell PowerEdge R-Series »
Michel Taung
System Engineer for Business Solution Department at PT. Mastersystem Infotama
The technical support is okay. We opened a case and the response was good. We did not have any issues.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
IT Architect at a aerospace/defense firm
It's pretty good, but not great.
Read full review of Vblock [EOL] »
Anonymous User
SAN Specialist at a tech services company
The technical support from India is pretty poor. When technical support is from China, it's alright.
Read full review of Dell Avamar »
Mahmoud Abuherra
Manager, Technical Services at AXS
Customer support is generally good but sometimes struggles with complex issues, which can prolong resolution times.
Read full review of Dell ObjectScale »
Anonymous User
Solutions Architect at a computer software company
I would rate the customer service for this solution an eight out of ten.
Read full review of Dell PowerStore »
Anonymous User
Senior Systems Engineer at a non-profit
We've had great support from the Dell EMC team. I would rate their Copilot support the best that we have seen in the...
Read full review of Dell SC Series »
Parimal Sardar
Senior Manager - SBR Technical Services at Reliance Industries Ltd
Dell PowerMax NVMe's tech support is good.
Read full review of Dell PowerMax »
Anonymous User
Manager at a financial services firm
We are satisfied with the technical support.
Read full review of Dell Unity XT »
Nadav Bonder
COO
I have worked with Dell PowerEdge R-Series technical support extensively. My experience with them depends on the...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Storage Administrator at a tech services company
Technical support has been good.
Read full review of Dell PowerMax »
Anonymous User
System Engineer at ITVision
They are good. The visibility of Dell is very strong in Egypt, especially in the north where most of the engineers...
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Manager at a engineering company
The support is good. The support was better ten years ago. Now, we have to do more things ourselves. Ten years ago,...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Sr. Solutions Architect
Customer Service: Very nice Technical Support: Very experienced support engineers. I rate it very high.
Read full review of Dell RecoverPoint »
Umar-Qureshi
Deputy Manager at Reliance Industries Ltd
Dell Avamar provides good technical support, so it's a nine on a scale of one to ten.
Read full review of Dell Avamar »
Anonymous User
System Administration Team Leader at a educational organization
The support of Dell EMC NetWorker is very good.
Read full review of Dell NetWorker »

Review 1 of 30

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.