Compare Dell Technologies vs HP

Dell Technologies

Based on 1036 reviews.

Based on 8 reviews.

Sample Customers

Dell Data Protection - Endpoint Security Suite

MEIZU, TBG West, Ackerman Charter School District, Church of the Highlands

Dell Enterprise Desktops and Laptops

Sony Innovation Studios

Bromium

Valspar

Popular Solutions

VxRail

77 reviews

Dell PowerEdge Rack Servers

55 reviews

Dell Avamar

40 reviews

Top Industries

Comms Service Provider

24%

Computer Software Company

20%

Government

Financial Services Firm

Comms Service Provider

30%

Computer Software Company

16%

Government

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Al Vasek
Executive Business Development Manager, Cloud and Managed Services at ConvergeOne

Read full review of Dell-Force10 Campus LAN Switches »
abstract
Systems Engineering Manager at a manufacturing company
We use it for block storage for our entire VMware environment, which runs Windows, Exchange, and SQL Server. The...
Read full review of Dell Unity XT »
Anonymous User
CEO at a tech vendor
We are customers of Dell and I'm the CEO of the company.
Read full review of Dell XR2 Rugged Server »
Robert Osbourn
Unix Architect at a retailer
It is a backup solution. So, we do daily backups of around 3,000 VMware guests. That is normally just an image backup...
Read full review of Dell Avamar »
Anonymous User
Availability Manager at a computer software company
We are implementing the solution for our customers. We primarily use it for multiple operating systems. It has been...
Read full review of Dell PowerPath »

Review 1 of 5

No Data Available

Customer Service

Gaurav Vyas
Head Of Information Technology at Jekson Vision Pvt Ltd
The support is good.
Read full review of Dell PowerEdge VRTX »
Joe Huang
Solution Engineer at a tech vendor
There are rich reviews, articles and people who are expert and full of passion to solve your problems in their forum.
Read full review of ScaleIO [EOL] »
Mahmoud-Yassin
Head of IT Infrastructure and Security Operations at a financial services firm
Excellent. The technical support at EMC is one of the best I have known.
Read full review of DD Boost »
Eslam Mamdouh
System Engineer at ITVision
They are good. The visibility of Dell is very strong in Egypt, especially in the north where most of the engineers...
Read full review of Dell PowerEdge Rack Servers »
Scott Yoshimura
Lead Technical Product Manager at United Services Automobile Association
I would rate support for this solution a three out of ten. Considering how much we use PowerFlex Manager, it can only...
Read full review of Dell PowerFlex »
Anonymous User
IT
Excellent.
Read full review of Dell NetWorker »
Anonymous User
Data Center Team Lead at a comms service provider
I do not have any direct contact with technical support because I am not doing the product delivery. If the...
Read full review of VxRail »
Anonymous User
Manager, Service Delivery at a tech services company
We have been in touch with the technical support fairly frequently. It is really not for major issues. They are very...
Read full review of ScaleIO [EOL] »
Anonymous User
Senior Infrastructure Architect - Storage at a healthcare company
The solution just runs and is very stable. It is only after an issue, such as a site disruption, that we even contact...
Read full review of Dell VPLEX »
Anonymous User
Enterprise Backup Engineer at a computer software company
Throughout the years they've been very, very good. In the early days, I ran into some SQL corruption back in the 5X....
Read full review of Dell Data Protection Advisor »
Anonymous User
Datacenter Team Leader at a tech services company
I have found the technical support very good.
Read full review of Dell PowerFlex »
PradeepPalla
BI Project Manager/ Scrum Master at a computer software company
Their L1 support is not so good as of now. They have recently outsourced to a company, and they are not doing good....
Read full review of Dell RecoverPoint for Virtual Machines »
Anonymous User
Network Analyst at a healthcare company
Customer Service: Customer service is top-notch with a dedicated sales and technical resource who are familiar with...
Read full review of VNX [EOL] »
Anonymous User
Infrastructure Engineer at CGSH
Tech support is good. We've always had our struggles over the years with their support. I characterize their...
Read full review of Dell Unity XT »
Anonymous User
System manager at a tech company
Horrible. Very rarely do you meet people with a passion for the product. Meaning, how can people have passion for...
Read full review of Dell EqualLogic PS series »
Anonymous User
Deputy CIO at a insurance company
Dell EMC technical support is very good. I would rate them a 10 out of 10. They take you by the hand and walk you...
Read full review of Dell Unity XT »
Arnold Domacena
IT Infrastructure Manager at a energy/utilities company
The support for Dell EMC Unity XT is great.
Read full review of Dell Unity XT »
Anonymous User
G. Manager- Technical Services
I have been in contact with technical support and the experience was good.
Read full review of Dell XtremIO »
Anonymous User
Engineer at a tech services company
10/10
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Technical Consultant at a tech services company
Technical support should be a lot better.
Read full review of Dell NetWorker »
Anonymous User
Technical Team Lead at a tech services company
We have not called support for three years. The technical documentation is good, so I would give it a rating of 9/10....
Read full review of Dell RecoverPoint »
Anonymous User
Global Virtualization & Cloud Engineer III at a financial services firm
The customer support team for this solution are very good at responding to cases. I would rate them a nine out of ten.
Read full review of VxRail »
Anonymous User
Technical Manager / Administrator at a tech services company
Customer Service: It's satisfactory. This company really care for their customers. Technical Support: So far, we have...
Read full review of VNX [EOL] »
C.
Cloud Engineer at a tech services company
Not the most responsive support, we have a Service Account Manager and reporting in place now and keep the pressure...
Read full review of Dell Unity XT »
Yap Ming Cur
IT Manager at a pharma/biotech company
The Phone Home support is very good. It provides proactive troubleshooting and responds to end-customers like us. We...
Read full review of Dell SC Series »
Anonymous User
User at a financial services firm
The quality of technical support varies. Sometimes they are very good, and sometimes they are not. They should be...
Read full review of Dell Avamar »
Anonymous User
Infrastructure Analyst at a engineering company
Customer Service: It is great; EMC support is one of the best. Technical Support: It is great, a good level of...
Read full review of Dell NetWorker »
Jeremy Meeler
Systems Programmer/Specialist -- Infrastructure Engineer at NC State University
I would rate support for this solution a six out of ten. A few years ago, I would have rated it an eight or nine out...
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Engineer at a tech services company
I would evaluate the technical support as doing pretty well. I have never really had an issue with Unity's support.
Read full review of Dell Unity XT »
Anonymous User
EMC Storage & Backup Implementation Specialist at a tech vendor
Support wise, it's very stable. The support is 100% good. Support is the key for Dell EMC.
Read full review of Dell SC Series »

Review 1 of 30

Anonymous User
Director
Technical support is excellent.
Read full review of Bromium »
Anonymous User
Director of IT Security, Risk and Compliance. at a pharma/biotech company
Both the technical support and customer success teams are very responsive, very effective.
Read full review of Bromium »
Hugh Percy
Manager of Cyber Security Operations at a healthcare company
Last time we talked to Ted in tech support, the incident was that a doctor trying to go to a WebEx. When you go to a...
Read full review of Bromium »
Anonymous User
IT Infrastructure Systems Manager at a aerospace/defense firm
Our projects department works with technical support when necessary.
Read full review of HP LaserJet Enterprise »
Anonymous User
Director of Information Security
Bromium has always been super-responsive. We have the support portal. We can quickly put a ticket in there. And we...
Read full review of Bromium »
Anonymous User
Product Lead at a retailer
Their tech support is okay. We have Premier Support so we have a dedicated person that we work with on a weekly...
Read full review of Bromium »
Anonymous User
General Manager UK at a agriculture
I've never had to contact technical support.
Read full review of HP LaserJet Enterprise »
Anonymous User
Senior Program Manager Office 365 at a pharma/biotech company
Eight out of 10.
Read full review of Bromium »

Review 1 of 8

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.