Compare Dell Technologies vs HP

Dell Technologies

Based on 1801 reviews.

Based on 10 reviews.

Sample Customers

Dell Enterprise Desktops and Laptops

Sony Innovation Studios

HP Wolf Security

Valspar

Popular Solutions

Dell PowerEdge R-Series

136 reviews

Dell Unity XT

15 reviews

VxRail

30 reviews

HP Wolf Security

2 reviews

HP LaserJet Enterprise

0 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Computer Software Company

12%

Comms Service Provider

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge R-Series »

Review 1 of 5

Bert Hickman
Owner at Stoneridge Engineering, LLC
I use HP Wolf Security to add a layer of safety, especially for laptops operating in various environments.
Read full review of HP Wolf Security »
Anonymous User
IT Infrastructure Systems Manager at a aerospace/defense firm

Read full review of HP LaserJet Enterprise »

Review 1 of 2

Customer Service

Daniel Dumitru
Inginer de system IT Senior at ENGIE
Customer service and support have been supportive and satisfactory. Dell's support, especially during firmware...
Read full review of DD Boost »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
The response time in my region is a little bit slow. It will take 12 hours, or even 24 hours depending on your...
Read full review of Dell NetWorker »
Ahmed Essa
Senior Consultant at Share Technologies
Technical support for Dell NetWorker is not good. The technicians are in the USA. When you open a ticket, they send...
Read full review of Dell NetWorker »
Gehad Said
Senior Presales Solutions Engineer ( DELL EMC & VMware) at NTT DATA
I would recommend Dell's technical support as a nine. The follow-up is good, and supporting Dell PowerVault is very...
Read full review of Dell PowerVault »
Sayed Zuber
Sr. Storage And Backup Engineer at OMNIdata Trading, Lda.
I rate Dell support eight out of 10.
Read full review of Dell VPLEX »
Martin De Silva
Product Owner at a retailer
Dell EMC support used to be outstanding, but lately, they seem to have dropped the focus, I've noticed. In the past...
Read full review of Dell Avamar »
Anonymous User
Director of Technology at a construction company
Initially, they had a lot of issues when I bought it as they were understaffed. So, it was a little bit hard to get...
Read full review of VxRail »
Anonymous User
Administreator at a retailer
The support from a Dell perspective had been a challenge for a long time in our environment. The support has not been...
Read full review of Dell Avamar »
Anonymous User
IT Engineer
Our overall experience with their product and support has been consistently excellent. We would rate their support as...
Read full review of Dell PowerEdge R-Series »
Vasanth_Kumar
Director Of Information Technology at a outsourcing company
We've dealt with technical support in the past. We dealt with HP, IBM, and Cisco a long time ago, and we find Dell...
Read full review of VxRail »
Uanderson Oliveirea
IT Infrastructure Manager at Companhia de Saneamento Ambiental do Distrito Federal
I would rate Dell's technical support or customer service a 10.
Read full review of Dell PowerStore »
Amine Koulali Idrissi
Senior Infrastructure Consultant at FORUM INTERNATIONAL
The technical support was slightly impolite in my experience.
Read full review of Dell NetWorker »
KristianPalsmar
Director of Technology
I'm very satisfied with the company's technical support. It's very nice. We were using Dell's Copilot Support and it...
Read full review of Dell SC Series »
Anonymous User
Senior Systems Administrator at a non-profit
Since the product is not on the front banner of Dell, the support may not be the best. We encountered some issues,...
Read full review of Dell NetWorker »
Cezary Majewski
Network Infrastructure Administrator at PCC Intermodal
We've reached out to technical support, and we've had a good experience. Dell offers very good support.
Read full review of Dell PowerConnect Switches [EOL] »
Michel Desconnets
Responsable Infrastructure at a media company
Regarding Dell's support, we haven't needed it much recently, which is a positive sign. We haven't had many issues...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Solution Architect at a tech services company
The technical support is good.
Read full review of Dell Unity XT »
Pascal Blonde
Administrator Systems de Reseaux at Renater
It is different for PowerEdge. It is a bit different for the PCs. For the servers, support is very good indeed. I...
Read full review of Dell PowerEdge R-Series »
OlegIvanov
General Director at miromix unitedMiroMIX United
Technical support for this product is good.
Read full review of Dell Avamar »
Anonymous User
Manager Storage And Back Up at a manufacturing company
We had a licensing issue to do with encryption but, other than that, we have not had to use tech support. It took a...
Read full review of Dell Unity XT »
Anonymous User
Deputy director at a tech services company
The response time and quality of the technical support are satisfactory. I would rate them a nine out of ten.
Read full review of Dell ObjectScale »
Roshith Mele Areekkal
Deputy Secretary at Life Insurance Corporation of India
We don't have on-site support. We rely solely on their offline support. We receive on-site support upon upgradation....
Read full review of DD Boost »
Anonymous User
Head Of IT at a financial services firm
Dell EMC is actually one of the strategic vendors we work with, so they have quite a big presence at our bank. We...
Read full review of Dell Unity XT »
Anonymous User
Network Engineer at a real estate/law firm
Customer Service: The support engineers are a very smart, capable group. Many have been working with us for...
Read full review of Dell Credant [EOL] »
Letarik Terefe
Information Technology Division Director at Ethiopian Roads Administration
A small team with expertise can handle deployment and maintenance efficiently.
Read full review of Dell XtremIO »
Anonymous User
Systems Architect at a non-tech company
So far, the technical support has been very good. The self-service portal for requesting replacement parts is...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Solutions Architect at a tech services company
We've used technical support but it wasn't Unity's fault, it was the customer's. The tech support is very good.
Read full review of Dell Unity XT »
Anonymous User
IT Manager at a manufacturing company
The technical support is very good. We have access to our own account manager and he will pass queries on. And on...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Director of Information Technology at a logistics company
It takes a week for Dell's frontline support to find a solution or we have to escalate it with somebody above them.
Read full review of Dell PowerProtect DP (IDPA) »
Michel Taung
System Engineer for Business Solution Department at PT. Mastersystem Infotama
We've used technical support quite a bit and have always been satisfied with the level of support that they've...
Read full review of Dell Avamar »

Review 1 of 30

Anonymous User
IT Infrastructure Systems Manager at a aerospace/defense firm
Our projects department works with technical support when necessary.
Read full review of HP LaserJet Enterprise »
Anonymous User
General Manager UK at a agriculture
I've never had to contact technical support.
Read full review of HP LaserJet Enterprise »
Anonymous User
Director of Information Security
Bromium has always been super-responsive. We have the support portal. We can quickly put a ticket in there. And we...
Read full review of HP Wolf Security »
Anonymous User
Director of IT Security, Risk and Compliance. at a pharma/biotech company
Both the technical support and customer success teams are very responsive, very effective.
Read full review of HP Wolf Security »
Anonymous User
Director
Technical support is excellent.
Read full review of HP Wolf Security »
Anonymous User
Retired at a government
I've contacted support when my printer doesn't communicate anymore. There's a program you download and run a...
Read full review of HP Wolf Security »
Bert Hickman
Owner at Stoneridge Engineering, LLC
The product has a lot of online resources. You don't have to call or chat with support online. Its website has enough...
Read full review of HP Wolf Security »
Hugh Percy
Manager of Cyber Security Operations at a healthcare company
Last time we talked to Ted in tech support, the incident was that a doctor trying to go to a WebEx. When you go to a...
Read full review of HP Wolf Security »
Anonymous User
Senior Program Manager Office 365 at a pharma/biotech company
Eight out of 10.
Read full review of HP Wolf Security »
Anonymous User
Security Engineering Sr. Manager at a retailer
Their tech support is okay. We have Premier Support so we have a dedicated person that we work with on a weekly...
Read full review of HP Wolf Security »

Review 1 of 10

Technical Support

No Data Available

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