Compare Dell Technologies vs HP

Dell Technologies

Based on 1774 reviews.

Based on 10 reviews.

Sample Customers

Dell Enterprise Desktops and Laptops

Sony Innovation Studios

HP Wolf Security

Valspar

Popular Solutions

Dell PowerEdge Rack Servers

130 reviews

Dell Unity XT

17 reviews

VxRail

30 reviews

HP Wolf Security

2 reviews

HP LaserJet Enterprise

0 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Computer Software Company

13%

Comms Service Provider

Government

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Bert Hickman
Owner at Stoneridge Engineering, LLC
I use HP Wolf Security to add a layer of safety, especially for laptops operating in various environments.
Read full review of HP Wolf Security »
Anonymous User
IT Infrastructure Systems Manager at a aerospace/defense firm

Read full review of HP LaserJet Enterprise »

Review 1 of 2

Customer Service

Anand-Kulkarni
Electrical Engineer at Tata Consultancy
Moogsoft's technical support is good.
Read full review of Moogsoft »
Naveed Muhammad
Head - Solution Design & Architect at a tech services company
I rate Dell's technical support very high. Their experts are available and whenever I open any case, it gets resolved...
Read full review of Dell PowerStore »
Peter Dannefalk
Recovery Specialist at Conapto
I rate Dell support nine out of 10. We have not needed much support from Dell since the solution has been working well.
Read full review of Dell PowerStore »
GeorgeKaravitis
Owner at Digital Horizon
I have not used the support from Dell Unity XT.
Read full review of Dell Unity XT »
Michael Wenn
CEO / Co-Founder at Aiops ltd
I would have earlier rated the solution's technical support a four out of ten. However, since it's owned by Dell now,...
Read full review of Moogsoft »
Syed Shahid Hasan
Senior Manager- II | Unit Head - Technolgy Infra (Global) at a financial services firm
I've worked closely with Dell since 2007. Back then, we could create a "Severity 1" case. I think they've...
Read full review of Dell RecoverPoint »
Al Vasek
Executive Business Development Manager, Cloud and Managed Services at Presidio Networked Solutions
Everything is good with customer service. I have no major issues. A lot of their support is offshore. It's not bad;...
Read full review of PowerEdge C »
Mohamed El-Sherbini
IT Manager at Mada Insurance
When Dell got EMC, I was facing a lot of problems with the technical support for this solution, but now, the problems...
Read full review of DD Boost »
Abderahim Raissi
Cloud Pre-Sales Engineer at a computer software company
Technical support for this solution is good, and we haven't had any problems with them. They have a good support team...
Read full review of DD Boost »
Gokhan Dikmen
Vice President of product at a tech services company
Technical support depends on the contract and the partner that you are working with. There are some partners that...
Read full review of Dell XtremIO »
Gehad-Said
Senior Presales Solutions Engineer ( DELL EMC & VMware) at Metra computers
The technical support team is responsive.
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Senior System Engineer at a financial services firm
Customer Service: Very good, EMC did support us to implement it well and gave useful instructions/ lessons to help to...
Read full review of Dell RecoverPoint »
Anonymous User
Senior Systems Engineer at a tech services company
With the new support options offered with Unity, this support is always offered on a 24/7 basis (if the customer...
Read full review of Dell Unity XT »
Anonymous User
IT Project Manager at a computer software company
We have not used their support much. The way we are set up, we can't use some of the features such as dial home for...
Read full review of Dell PowerEdge XE Servers »
Anonymous User
System Engineer at a tech services company
Customer Service: It's great. Technical Support: It's great.
Read full review of VNX [EOL] »
Anonymous User
Data Center Architect at Iron Bow Technologies
Our customers have only had to use technical support for replacing drives and things like that. When they do, they...
Read full review of Dell Unity XT »
Anonymous User
Solution architect at a tech services company
You can handle the basic support by yourself. The level of support you require also depends on your technical team's...
Read full review of DD Boost »
Dario Bartolucci
Senior System Engineer & Storage Architect at Cinetica
I would evaluate customer service and tech support as fair. Nine out of ten times when I open a case, it's solved in...
Read full review of Dell PowerStore »
David Hammink
System Administrator at Reuter GmbH
Whenever a disk had a problem, EMC was right on top of it. In some instances, they called me before I even knew what...
Read full review of CLARiiON CX4 series [EOL] »
Anonymous User
Senior Systems Engineer at a manufacturing company
I have used customer service or support for Dell PowerEdge Rack Servers. My impressions working with customer support...
Read full review of Dell PowerEdge Rack Servers »
Mostofa Kamal
Deputy Manager of IT Security Infrastructure at leads
Dell technical support has been good.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Senior Systems Consultant at a tech services company
Technical support for this product is excellent and I would rate them a ten out of ten. When you have questions, you...
Read full review of Dell SC Series »
Ugur Ucanok
Deputy General Manager at Clonera
We've never reached out to technical support. I can't speak to how well they assist their clients.
Read full review of Dell RecoverPoint for Virtual Machines »
Anonymous User
Sr. Solutions Architect at a financial services firm
Customer Service: Top notch. Technical Support: Excellent.
Read full review of Dell SRDF (Symmetrix Remote Data Facility ) [EOL] »
Anonymous User
System Administrator at a mining and metals company
Years ago, I would have rated customer service extremely high. Now, I have to say, maybe a seven. I occasionally run...
Read full review of Dell PowerStore »
Anthony Hallett
Geo-computing Manager at a energy/utilities company
Technical support has been alright and I would rate them an eight out of ten.
Read full review of Dell PowerScale (Isilon) »
Arun Mohanty
Associate Vice President at Yotta Infrastructure Solutions LLP
Dell provides high-quality technical support, and I would rate it a nine out of ten.
Read full review of Dell ECS »
Anonymous User
Storage Architect at a university
The technical support is great. It is a high-end system, so the support should be high-end as well.
Read full review of Dell PowerMax »
Anonymous User
PSS Manager at a computer software company
Customer service and support in Tunisia are quite good, and I would rate them nine out of ten.
Read full review of Dell PowerEdge M »
Anonymous User
Chief Executive Officer at a cloud solution provider
We've relied on tech support for at least twenty years, and every time we've reached out, we've received swift and...
Read full review of Dell PowerEdge Rack Servers »

Review 1 of 30

Anonymous User
Director of Information Security
Bromium has always been super-responsive. We have the support portal. We can quickly put a ticket in there. And we...
Read full review of HP Wolf Security »
Anonymous User
Retired at a government
I've contacted support when my printer doesn't communicate anymore. There's a program you download and run a...
Read full review of HP Wolf Security »
Anonymous User
General Manager UK at a agriculture
I've never had to contact technical support.
Read full review of HP LaserJet Enterprise »
Anonymous User
Security Engineering Sr. Manager at a retailer
Their tech support is okay. We have Premier Support so we have a dedicated person that we work with on a weekly...
Read full review of HP Wolf Security »
Hugh Percy
Manager of Cyber Security Operations at a healthcare company
Last time we talked to Ted in tech support, the incident was that a doctor trying to go to a WebEx. When you go to a...
Read full review of HP Wolf Security »
Anonymous User
IT Infrastructure Systems Manager at a aerospace/defense firm
Our projects department works with technical support when necessary.
Read full review of HP LaserJet Enterprise »
Anonymous User
Director
Technical support is excellent.
Read full review of HP Wolf Security »
Bert Hickman
Owner at Stoneridge Engineering, LLC
The product has a lot of online resources. You don't have to call or chat with support online. Its website has enough...
Read full review of HP Wolf Security »
Anonymous User
Senior Program Manager Office 365 at a pharma/biotech company
Eight out of 10.
Read full review of HP Wolf Security »
Anonymous User
Director of IT Security, Risk and Compliance. at a pharma/biotech company
Both the technical support and customer success teams are very responsive, very effective.
Read full review of HP Wolf Security »

Review 1 of 10

Technical Support

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