Compare Dell Technologies vs Faronics

Dell Technologies

Based on 2623 reviews.

Faronics

Based on 1 review.

Sample Customers

Faronics Anti-Executable

Sudbury, ON, Softchoices Sustainability

Popular Solutions

Dell PowerEdge R-Series

198 reviews

Dell Business Laptops

253 reviews

Dell PowerStore

175 reviews

Faronics Deep Freeze

0 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

University

13%

Government

12%

Comms Service Provider

11%

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Salahuddin Dalhatu
IT Operations Officer (SCOPE) at United Nations World Food Programme

Read full review of Faronics Deep Freeze »

Review 1 of 1

Customer Service

Rhett Waldock
Programmer Analyst at Mankato Clinic, Ltd.
Technical support was good. We had a positive experience with Dell EMC AppSync.
Read full review of Dell AppSync »
EricLiu6
A VP at United Overseas Bank Limited (UOB)
The solution’s technical support is good.
Read full review of Dell PowerMax »
Oralando Samuels
Information Technology at a construction company
ProSupport Plus technical support is usually pretty accommodating. You never have to stay on hold, and the technician...
Read full review of Dell Business Laptops »
Peter_White
Operational Technology Specialist & Mining & Engineering Advisor at a construction company
The customer service is great. I have not had to use it for a while, which has been awesome, but previously, I used...
Read full review of Dell Business Laptops »
Thomas Ariyibi
IT Analyst at Rockwell Constructions
I started using AMD GPU chips this year, and multitasking has been unreal on them; I don't experience any issues with...
Read full review of Dell Business Laptops »
Nilesh Nn
Sr IT Consultant at Midis Group
We received excellent assistance from the support when we made contact on behalf of the customer, but the quality of...
Read full review of DD Boost »
Mitch Leigh
Senior System Engineer at Cincinnati children's hospital
The EMC field support is great. They're easily accessible. We have a specific person we call which is invaluable. We...
Read full review of Dell PowerScale »
Sammy Cortes
IT Infrastructure Architect at a energy/utilities company
Dell PowerEdge R-Series has features that specifically cater to the needs of medium companies. I would rate Dell's...
Read full review of Dell PowerEdge R-Series »
Keith Bradley
VP Of Security at NatureFresh™ Farms
The technical service side of Dell support is what makes it key for me. That one number to call, that one tech to...
Read full review of Dell PowerProtect Backup Services »
MD-MONIRUZZAMAN
Assistant Vice President at Shahjalal Islami Bank Limited
Dell's technical support can be rated as eight or nine on a scale of one to ten, where ten is the highest score....
Read full review of Dell PowerStore »
Cees Rhebergen
Technical Consultant at KPN IT Solutions - Trusted Services
I have not needed technical support. Until now I don't need technical support.
Read full review of Dell VxBlock System »
Chris Sodey
Global IT Infrastructure Manager at Kemin Industries, Inc.
I haven't had to use Dell's support yet, so I don't know for sure. They're really good, and we have a support...
Read full review of Dell PowerEdge R-Series »
Wasi Rizvi
IT Specialist at a university
I personally don't deal with customer support but due to multiple unsuccessful attempts to upgrade, my administrator...
Read full review of Dell NetWorker »
Zaid Qishta
Pre-sales Consultant Engineer at a tech services company
Technical support is pretty good.
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Technical Manager at a manufacturing company
The Dell support is helpful and the response is quick. The agents' knowledge is very good.
Read full review of Dell SC Series »
Anonymous User
IT Director - Enterprise Storage and Data Protection at a manufacturing company
The support works very well. We deal with support from different parts of the world including Europe, Asia, and...
Read full review of Dell SC Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My experience with customer service and technical support is fine. I would rate the customer service and technical...
Read full review of Dell Business Laptops »
AnindyaSinha
Business Development Manager at a media company
Dell technical support is good and rated eight out of ten.
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Manager Private Cloud Solutions at ufone
We have regular contact with the customer support team. We recently changed the ECRS server to the LCDRS server. This...
Read full review of Dell CloudIQ »
Anonymous User
IT Administrator at a construction company
Dell EMC's first-level technical support is very fast and they communicate well. Sometimes they explain things so I...
Read full review of Dell PowerStore »
Anonymous User
CS Core planning manager at a comms service provider
Our system integrator provides the first level of support on top of our agreement with the vendor itself, so I can...
Read full review of Dell PowerEdge FX [EOL] »
KrishnamohanVelpuri
Sr Consultant at T-Systems ICT India Pvt. Ltd.

Read full review of Dell VPLEX »
Anonymous User
Technical Project Manager at a tech services company
Dell's support for PowerScale is awesome. It's probably, one of the best SEs that I've had in recent history is my...
Read full review of Dell PowerScale »
Kalle Pihelgas
Infrastructure Engineer at a financial services firm
I haven't had much contact with Dell customer support, but I would rate their professional support probably an eight.
Read full review of Dell PowerEdge R-Series »
Nick Goodman
Solutions Architect at a tech services company
Regarding Copilot - which is what they called their support, pre-Dell EMC - people have always had nothing but great...
Read full review of Dell SC Series »
Lei Wang
Manager of Storage Engineering at a financial services firm
The technical support is good.
Read full review of Dell PowerMax »
Anonymous User
Software Engineer at a comms service provider
For us, technical support is excellent. Support is thorough and the next business day they are on site. Previously,...
Read full review of Dell PowerEdge VRTX [EOL] »
AsemHamamdi
Senior Data Center Admin at Paltel
The solution has excellent technical support.
Read full review of Dell PowerProtect Data Domain »
Systemdmn67
System Admin at a energy/utilities company
I would not rate technical support high for this solution. We had a problem and nobody could be specific about the...
Read full review of Dell Avamar »
Dirk Verhoogen
Engineer and Specialist at Proximus Spearit
The technical support has significantly improved from where it was two years ago.
Read full review of Dell PowerStore »

Review 1 of 30

Salahuddin Dalhatu
IT Operations Officer (SCOPE) at United Nations World Food Programme
The technical support is excellent. They are persistent and thorough with their investigations and are extremely...
Read full review of Faronics Deep Freeze »

Review 1 of 1

Technical Support

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