Compare Delinea vs LevelBlue

Delinea

Based on 89 reviews.

LevelBlue

Based on 180 reviews.

Sample Customers

Popular Solutions

Delinea Secret Server

12 reviews

Delinea Privileged Access Service

2 reviews

Delinea Runtime Authorization

9 reviews

LevelBlue USM Anywhere

1 reviews

Cybereason Endpoint Detection & Response

2 reviews

LevelBlue Managed Detection and Response

7 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

Manufacturing Company

Construction Company

Outsourcing Company

18%

Construction Company

17%

Comms Service Provider

11%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Francesco Panacea
Senior Consultant at Deloitte Risk Advisory
I use the product to secure the system administrators' access to the crown jewels of the customer.
Read full review of Delinea Authentication Service »
Wendy Muar
D365 North America Finance Business Partner at a marketing services firm
I sometimes go into Delinea Fastpath to use it. I am able to run some reports and can look at some specifics, but I'm...
Read full review of Delinea Fastpath »
Himanshu Pandey
Lead Consultant at Wipro Limited
I have been working in the PAM space for the eighteenth year. All the PAM solutions have common use cases such as...
Read full review of Delinea Privileged Access Service »
Satyam Panchal
Adjunct Assistant Professor at a university

Read full review of Delinea Secret Server »
Mohit X
Dev Ops Engineer And Solution Architect at Scania
My main use case for StrongDM is privileged access management and infrastructure access that we cater to, as we were...
Read full review of Delinea Runtime Authorization »

Review 1 of 5

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of LevelBlue MailMarshal »

Review 1 of 5

Customer Service

ChrisMorrison
Technical Engineer at Footprint Africa Business Solutions
The technical support is excellent.
Read full review of Delinea Privileged Access Service »
Jared Ochieng
Information Technology Security Specialist at infoark
Since I'm speaking as a system security engineer, most of the time we're able to solve any problems the customers...
Read full review of Delinea Secret Server »
Manuel_Gomez
IT Manager at a construction company
When I needed to contact customer support for Delinea Secret Server, my experience has been on par with other support...
Read full review of Delinea Secret Server »
Ibrahim Hassan Barakat
Senior Network Security Engineer at EMAK For Computer Manufacturing (ECM)
I rate technical support seven out of ten because their response takes much more time than usual. However, at the...
Read full review of Delinea Runtime Authorization »
Don Davis
Chief Technology Officer at a government
Customer support for Delinea Secret Server has been terrific. Every time we've had an issue, we were able to reach...
Read full review of Delinea Secret Server »
Francesco Panacea
Senior Consultant at Deloitte Risk Advisory
If I had to rate support of Delinea Authentication Service from one to ten, I would give them a six.
Read full review of Delinea Authentication Service »
Siva Jp
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
The support team must be more mature. When we log a ticket for some issue, by the time the support personnel resolve...
Read full review of Delinea Privileged Access Service »
Avinash Gopu.
Associate VP and Cyber Security Specialist at US Bank
Delinea's technical support was excellent. They responded to our tickets on the same day and provided access to their...
Read full review of Delinea Secret Server »
NajibulIslam
Technical Account Manager (Information Security) at Trustaira
While support is good, sometimes the documentation, especially for newer features, is not. That can be a challenge....
Read full review of Delinea Secret Server »
NajibulIslam
Technical Account Manager (Information Security) at Trustaira
The support provided thus far has been satisfactory. For straightforward problems, we are capable of resolving them...
Read full review of Delinea Privileged Access Service »
Fernando Gonzalez Perez
Identity and Access Management Specialist at Keywords Studios PLC
I rate customer service and support a zero out of ten. We reached out to them to solve an issue, and they hung up on us.
Read full review of Delinea Secret Server »
Vera Ruivivar
IT Security Risk and Compliance Manager at inspiro
We have had no problems with the support team. They get back to us within the agreed timeframe.
Read full review of Delinea Privileged Access Service »
Chijioke Ugwu
Presales Executive at Bludive technologies
I had issues with the discovery of a particular service account with a particular dependency during a proof of...
Read full review of Delinea Secret Server »
Anonymous User
DevOps Lead at a computer software company
I do not have any experience with technical support because I am not the person managing the product. We do have an...
Read full review of Delinea Secret Server »
Anonymous User
SE & Manager Of Internal Systems at a tech services company
Technical support is good. Online and offline documentation is clear and well written. Support technicians are...
Read full review of Delinea Secret Server »
Anonymous User
Director at a tech services company
Their technical support is all right. Some of the open-source stuff isn't supported properly, but generally, it is...
Read full review of Delinea Secret Server »
Anonymous User
Pre Sales/Technical Engineer at a tech services company
We've been in touch with technical support in the past and they've been very helpful. We've been satisfied with their...
Read full review of Delinea Secret Server »
Anonymous User
Iam Engineer at a manufacturing company
I would rate the technical support seven to eight, for sure.
Read full review of Delinea Runtime Authorization »
Anonymous User
Senior Solution Advisor at a tech vendor
The customer support for StrongDM is really good. They help a lot with any issues we face.
Read full review of Delinea Runtime Authorization »
Pathi Venkant
Security consultant at a financial services firm
We can't say that technical support is good because they respond according to their time zone, and we are not in the...
Read full review of Delinea Secret Server »
Anonymous User
Enterprise Architect - Information Security at a transportation company
The technical support is quite good. When I was implementing this solution, they were able to assist me and did a...
Read full review of Delinea Privileged Access Service »
Anonymous User
Threat Protection Architect at a consumer goods company
Technical support helps us regularly. We have not had any big issues, so overall, no problems.
Read full review of Delinea Secret Server »
Anonymous User
Consultant
The technical support by Delinea was good.
Read full review of Delinea Secret Server »
Anonymous User
Manager at a consultancy
Availability of technical support has always been a concern.
Read full review of Delinea Secret Server »
Mustafizur-Rahman
Senior Cyber Security Engineer at TechnoNext Ltd.
I would rate customer service and support from Delinea at four out of ten. When I faced issues integrating custom...
Read full review of Delinea Secret Server »
Anonymous User
Senior Security Engineer at a insurance company
The technical support needs improvement. For example, if you have any problems on the server configuring the IIS,...
Read full review of Delinea Secret Server »
Anonymous User
System Analyst at a computer software company
Technical support is very good.
Read full review of Delinea Secret Server »
Mohit X
Dev Ops Engineer And Solution Architect at Scania
I would rate customer support at StrongDM nine out of ten because we experienced exceptional support during both...
Read full review of Delinea Runtime Authorization »
Darius Radford
Principal Solutions Architect at a computer software company
The technical support is good. They were able to give us support when we needed it.
Read full review of Delinea Secret Server »
Anonymous User
Solution Delivery Advisor at a tech vendor
I have not personally interacted with StrongDM's customer support, but I have not heard any complaints from any...
Read full review of Delinea Runtime Authorization »

Review 1 of 30

Omer Jamil
Supervisor, Security Operations at Bpm
I rate the technical support an eight out of ten.
Read full review of LevelBlue USM Anywhere »
Francis Silva
Coordinator de Servicios Â at MAINT
We don't deal with the support team for AT&T AlienVault USM, in terms of big issues, but in terms of them answering a...
Read full review of LevelBlue USM Anywhere »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
The customer service and support are standard, comparable to other companies and nothing particularly good or bad.
Read full review of LevelBlue USM Anywhere »
Anonymous User
VP at Castra Consulting
The technical support team is responsive and helpful. They communicate and they are engaged. We work with them on a...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
For technical support, I would rate it eight or nine out of ten. Nine is great actually since we have people...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
IT Security Architect at a healthcare company
7/10
Read full review of LevelBlue USM Anywhere »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Network Security Administrator at a comms service provider
All interactions with customer service and technical support have been great. The engineering group is based in Spain...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of LevelBlue MailMarshal »
Mark Summers
DevOps Engineer at Upland Software
I go internally into the business for technical support rather than using the supplier for technical support.
Read full review of LevelBlue Managed Detection and Response »
Christian Caldarone
ISO (Information Security Officer)
Technical support is always helpful and responsive. They do care about their customers.
Read full review of LevelBlue USM Anywhere »
Anonymous User
SOC Intrusion Analyst at a tech services company
10/10 - the AlienVault team is great, and the community is very active.
Read full review of LevelBlue USM Anywhere »
Corey Bussard
Manager, Security Operation Center at Ideal Integrations
Eh. Our experiences have been very mixed. If you get someone who is motivated to help, expect to be good to go....
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Engineer at a tech services company
Customer Service: Seven out of ten. Technical Support: Seven out of ten.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Information Technology Security Administrator at a healthcare company
Customer Service: There is excellent customer service and we have never had a complaint. Technical Support: Technical...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Senior Infrastructure Analyst at a pharma/biotech company
Good. Initial help with deployment was excellent, and the facility to create a tunnel for tech support personnel to...
Read full review of LevelBlue USM Anywhere »
Matthew White
Production DBA at BLUE MOTOR FINANCE LIMITED
Technical support and very quick to respond and follow up well on issues.
Read full review of LevelBlue USM Anywhere »
Sergey Kornienko
Director of Department at BAKOTECH LLC
Technical support has always been quite good. With the product itself, we haven't personally had any issues. However,...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Information Systems Network Technician at a local government
10/10
Read full review of LevelBlue USM Anywhere »
Anonymous User
Senior Network and Security Consultant SI at a tech services company
We had problems with the MySQL database, but the technical support is very helpful. I'd give them a 9/10.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager, Information Security at a retailer
Tech support is great. Very knowledgeable, reliable, and have resolved all problems, escalated when necessary, and...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Soc Analyst at a media company
Customer support is very good. They help whenever we get stuck, and we raise tickets to customer support to get help.
Read full review of LevelBlue Managed Detection and Response »
Alaina Callahan
Information Technology Manager at Alaina M Callahan Consultant LLC
I have called them up, and their team is very responsive and very thorough.
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
System Administrator at a insurance company
The customer support has not been very helpful when issues arise.
Read full review of LevelBlue USM Anywhere »
Hesham Hameed
Operation Manager at Checksum Consultancy
We provide technical support for our clients.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Principal DevOps Engineer at a tech vendor
Technical support has been okay. It hasn't been great. On a scale of one to 10 scale, I'd say maybe a six. It took...
Read full review of LevelBlue USM Anywhere »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of LevelBlue DbProtect »
Anonymous User
AVP & Information Security Officer at a financial services firm
Customer Service: Customer service is excellent, very responsive, and they know their product. Technical Support:...
Read full review of LevelBlue USM Anywhere »

Review 1 of 30

Technical Support

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