Compare Cybereason vs Trellix

Cybereason

Based on 17 reviews.

Trellix

Based on 137 reviews.

Latest Research

FireEye Endpoint Security vs. Cybereason Endpoint Detection & Response

Updated: July 2022

Cybereason Endpoint Detection & Response vs. Trellix Endpoint Security

Updated: July 2022

Cybereason Endpoint Detection & Response vs. FireEye Endpoint Security

Updated: July 2022

Sample Customers

Cybereason Endpoint Detection & Response

Lockheed Martin, Spark Capital, DocuSign, Softbank Capital

Cybereason Managed Detection & Response

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Cybereason XDR

MOTOROLA MOBILITY

Trellix Endpoint Security

inHouseIT, Seagate Technology

FireEye Endpoint Security

Tech Resources Limited, Globe Telecom, Rizal Commercial Banking Corporation

FireEye Helix

Police Bank, Verisk Analytics, Teck Resources

FireEye Managed Defense

Globe Telecom, Landbank of the Philippines, Luz Technologies, Northshore Utility District, Penn State Health Milton S. Hershey Medical Center, Teck Resources, Vodafone

Popular Solutions

Cybereason Endpoint Detection & Response

10 reviews

Trellix Endpoint Security

37 reviews

FireEye Endpoint Security

10 reviews

FireEye Email Security

9 reviews

Top Industries

Computer Software Company

26%

Comms Service Provider

26%

Financial Services Firm

Government

Computer Software Company

22%

Comms Service Provider

21%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chad Kliewer
Information Security Officer at PTCI
My use case for this solution is multipronged. First of all, I use this solution to provide the traditional...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 1

Chandan-Singh
Sr Technical Consultant at a tech services company
We implement this solution for our clients for the complete protection of their network.
Read full review of FireEye Network Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Investigations that we conduct can become intricate and our SOC is essentially a backend exit of the client's. We...
Read full review of FireEye Managed Defense »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
It can be used for ransomware detection and data exfiltration. It is also able to detect Remote Access Trojan (RAT).
Read full review of FireEye Endpoint Security »
Anonymous User
Information Security Analyst at a energy/utilities company
We primarily use the solution for email security. We target spam emails. We want to block spam email and all other...
Read full review of FireEye Email Security »
Anonymous User
CTO & CISO at a tech vendor
The solution is typically used for sub-services, managed detection, and response services as well as advanced...
Read full review of FireEye Helix »

Review 1 of 5

Customer Service

Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Manohar Baratam
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Abhinav Srivastava
Senior Project Executive at Hitachi
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
Chee Keong Law
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous
Technical Consultant at Revel Tech Security Sdn Bhd
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 14

Shreyansh Sharma
Instrument and Control Engineer at a energy/utilities company
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of Trellix Endpoint Security »
Andrew Njagi
Communications and Networks Engineer at a transportation company
I have not used tech support for this solution.
Read full review of Trellix Endpoint Security »
Syed Faisal
ICT Manager at SecurEyes
Technical support can take some time to respond on the first level. They could improve the speed at which they...
Read full review of FireEye Endpoint Security »
Faisal Mian
CTO at ABM Info. tech
Technical support is ineffective. Instead of dealing with the issue head-on, they tell us that the problem at hand...
Read full review of Trellix Endpoint Security »
Juan Davila
Managing Director at eyeT GmbH
Technical support could be better. The first level of technical support has to support about 30 or 40 products, which...
Read full review of Trellix Endpoint Security »
Jitu Mani Das
Information Security Manager at SPXFLOW
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of FireEye Endpoint Security »
Anonymous User
Director Of Information Technology at a financial services firm
We don't have very good local technical support. The company really needs to build out its ability to support clients...
Read full review of Trellix Endpoint Security »
Anonymous User
Manager - Computing at a tech services company
Their support is not good. It needs to be improved.
Read full review of Trellix Endpoint Security »
Mustapha
Senior Security Engineer at a agriculture
I am the technical support point of contact.
Read full review of FireEye Email Security »
Anonymous User
IT Manager at a tech services company
I've never contacted technical support. I cannot speak to how helpful or responsive they are.
Read full review of FireEye Endpoint Security »
Sayed Ahmed
I-Security Engineer at NHQ Distributions Ltd
Tech support is responsive. They're good, the very best.
Read full review of Trellix Endpoint Security »
Anonymous User
Intel Security Systems Engineer at a tech services company
Intel Security technical support is very efficient, although the wait times on the customer support line can be quite...
Read full review of Trellix Endpoint Security »
Anonymous User
ITSM & AntiFraud Consultant
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Trellix Endpoint Security »
Suresh Sudarsenan
Senior Consultant at GS-SCPD
The technical support is good but the local people are bad.
Read full review of Trellix Endpoint Security »
Anonymous User
IS Manager, Software Engineer at a manufacturing company
I can log into the McAfee portal and get support. We have not had any problem with the support and we have never had...
Read full review of Trellix Endpoint Security »
Anonymous User
Security Analyst at a financial services firm
We receive our technical support through a third-party. Directly with FireEye, I'm not sure about technical support.
Read full review of FireEye Network Security »
Anonymous User
IT Consultant at a tech consulting company
The level of technical support at McAfee is 10/10. The support is just great. Often they solve all the problems or...
Read full review of Trellix Endpoint Security »
Syed Mohsin Ali
Team Leader Network and Mail Team at a energy/utilities company
They have two different kinds of support. One is enterprise support and one is normal support. They charge more for...
Read full review of Trellix Endpoint Security »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of FireEye Network Security »
Anonymous User
Lead Information Technology Specialist at a healthcare company
Customer Service: very good .... Technical Support: Technical support is excellent. We've worked with them a lot over...
Read full review of Trellix Endpoint Security »
Anonymous User
IT Infrastructure Specialist at a government
Customer Service: Customer service is excellent. Technical Support: In my experience with them, technical support is...
Read full review of Trellix Endpoint Security »
Anonymous User
Managing Director at a tech company
We have used technical support in the past and I find that their response time can be a little bit slow. Also, they...
Read full review of Trellix Endpoint Security »
Anonymous User
Deputy Assistant Secretary
The support from the company has been wonderful. Any time we've had any issues they responded.
Read full review of FireEye Network Security »
Anonymous User
Cyber Security Consultant at a tech consulting company
The solution's technical support is awesome. They are very responsive. Mandiant's technical support is extremely...
Read full review of Verodin »
Anonymous User
Executive Officer at a tech services company
We have our technical teams who can do PoCs. Also, our local vendor can support us.
Read full review of FireEye Endpoint Security »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of FireEye Network Security »
Ben Payne
Senior Infrastructure Engineer at Compare The Market
I've contacted FireEye support several times. They're pretty solid. I am happy with their response so far.
Read full review of FireEye Email Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Their technical support is good. For each region, they seem to have got local support that takes care of all...
Read full review of FireEye Endpoint Security »
Anonymous User
Lead Program Manager at a computer software company
They are very good. They follow the SLA and have two types of support. Premium support is available 24/7, and it is...
Read full review of FireEye Network Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
We are satisfied with technical support. It is good.
Read full review of FireEye Managed Defense »

Review 1 of 30

Technical Support

No Data Available

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