Compare Dell Technologies vs LevelBlue

Dell Technologies

Based on 2481 reviews.

LevelBlue

Based on 180 reviews.

Sample Customers

LevelBlue USM Anywhere

Abel & Cole, Bank of Ireland, Bluegrass Cellular, CareerBuilder, Claire's, Hays Medical Center, Hope International, McCurrach, McKinsey & Company, Party Delights, Pepco Holdings, Richland School District, Ricoh, SaveMart, Shake Shack, Steelcase, TaxAct, Taylor Morrison, Vonage and Zoom

Cybereason Endpoint Detection & Response

Lockheed Martin, Spark Capital, DocuSign, Softbank Capital

Popular Solutions

Dell PowerEdge R-Series

174 reviews

Dell PowerStore

162 reviews

Dell Business Laptops

198 reviews

LevelBlue USM Anywhere

1 reviews

Cybereason Endpoint Detection & Response

2 reviews

LevelBlue Managed Detection and Response

7 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

Outsourcing Company

21%

Construction Company

21%

Comms Service Provider

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of LevelBlue MailMarshal »

Review 1 of 5

Customer Service

Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
Typically, issues are escalated to me, and I deal with problems on my own. However, I have been in touch with...
Read full review of Dell NetWorker »
Kitmeer-Ahmad
Product Manager, Dell Client Solutions at Team Computers
It is fantastic. We just have to raise a ticket, and immediately, we can get the response from them. There is no...
Read full review of Dell PowerProtect Data Domain »
Dragan Knezevic
Senior Presales System Engineer at a tech services company
Dell support in Serbia is excellent. They maintain a hub with spare parts and provide them very quickly. For common...
Read full review of Dell PowerEdge T-Series »
Alex Sawa
Solutions Architect at Netwitz Sdn Bhd
I would rate the technical support for Dell PowerStore as nine.
Read full review of Dell PowerStore »
Jan Budina
Head of Systems Department at VERTIX s.r.o.
I would describe the customer service of Dell PowerEdge VRTX with just one word: brilliant.
Read full review of Dell PowerEdge VRTX [EOL] »
MinaMagdy1
Senior System Engineer at a tech vendor
Anytime I have contacted technical work in case of Dell PowerProtect DP (IDPA). Most of the times, it is most about...
Read full review of Dell PowerProtect DP (IDPA) »
Gehad Said
Senior Presales Solutions Engineer at rawasedtech
The support has been great.
Read full review of Dell PowerMax »
EricLiu6
A VP at United Overseas Bank Limited (UOB)
I would rate their technical support as an eight, noting that personally, I feel the support was better ten years...
Read full review of Dell PowerStore »
Samuele Quadri
Enteprise Solution Consultant at Deda Tech
The assistance I received was good because the first laptop with a touchscreen had some broken pixels, and Dell...
Read full review of Dell Business Laptops »
Siva Padmanabhan
IT Officer at Queens University Belfast
The pricing is a little bit higher, however, for the support you get, it's worth it.
Read full review of Dell PowerEdge R-Series »
Ihab Soliman
Service Delivery Engineer at a tech services company
So far so good. Anytime I have had to call Dell, I have received the assistance that I expected concerning customer...
Read full review of Dell Business Laptops »
Giorgio Pozzi
System Administrator at PORTGUARDIAN.COM SRL
I rate the technical support a nine out of ten.
Read full review of Dell PowerVault »
Anonymous User
Senior Systems Engineer at a manufacturing company
Technical support is very good to excellent. We have a dedicated Dell support team, and they are very knowledgeable....
Read full review of Dell PowerEdge R-Series »
Owen Jackson
Senior IT Systems Engineer at a aerospace/defense firm
We have only used tech support to replace drives that have gone bad. But our experience has not been so good. The...
Read full review of Dell Unity XT »
Muhammad AlihyderBhuiyan
Head of IT Operations at NCC BANK LIMITED
We receive good technical support services from Dell whenever we create a ticket.
Read full review of Dell ObjectScale »
Adriana Muntean
Network Engineer at a computer software company
My evaluation of customer service and the tech support side depends on the service requests; some go very smoothly...
Read full review of Dell PowerEdge R-Series »
Martin Gonzalez
Solution Administrator at Telcel
Dell EMC's technical support is pretty good.
Read full review of Dell PowerMax »
Xiong Xiong
Vice President Of IT at Ascend Performance Materials
I cannot complain about the customer service and technical support. We have received rock-solid support from Dell,...
Read full review of Dell PowerStore »
Anonymous User
Windows Administrator at a financial services firm
Technical support depends on the technician. Usually most technicians are knowledgeable but sometimes you get a few...
Read full review of Dell XtremIO »
Anonymous User
Director Of Network Services And Security at a legal firm
My impression of the ProSupport service provided with Dell Business Laptops is that we seldom use it, but when we...
Read full review of Dell Business Laptops »
Andrius Paplauskas
Group Team Lead, Enterprise Solutions at a consultancy
The benefit of using Dell PowerStore is that we have comprehensive and excellent support from Dell. While we haven't...
Read full review of Dell PowerStore »
Anonymous User
System Engineer at ITVision
They are good. The visibility of Dell is very strong in Egypt, especially in the north where most of the engineers...
Read full review of Dell PowerEdge R-Series »
Luiz Gasparelo
Owner at Lnetwork
Technical support is very good.
Read full review of Dell Unity XT »
AthumanJuma
Data Center Engineer at Emerging Communications Limited
Dell has a good portfolio for support. We can place an order, and there is an option to choose what kind of support...
Read full review of Dell PowerEdge FX [EOL] »
Ade Chandra
Presales Engineer at Adhilima Cipta
I am satisfied with the technical support for the solution. I rate the technical support an eight out of ten.
Read full review of Dell PowerFlex »
Anonymous User
System Administrator at a mining and metals company
The people who supported it did a very good job. If it gets messed up, it is not easy to fix, but on a day-to-day...
Read full review of Dell Avamar »
BatjargalByambasuren
VP of Digital Technology and Innovation
They have superior customer support compared to Supermicro, which does not cater to enterprise-level needs.
Read full review of Dell PowerEdge R-Series »
Sankar Prabhu
Storage Administrator at a logistics company
The customer support has been very good; whenever we open a ticket, they assign a priority response to fix the issue,...
Read full review of Dell PowerScale »
Anonymous User
Information Systems and IT Manager at Chiyoda Almana Engineering LLC
We have not had any trouble with technical support. Sometimes we do not fully understand our problem, then people...
Read full review of DD Boost »
Anonymous User
Storage Engineer at a energy/utilities company
My experience with technical support from Dell has been pretty good, although I have occasionally encountered...
Read full review of Dell PowerStore »

Review 1 of 30

Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of LevelBlue Managed Detection and Response »
Omer Jamil
Supervisor, Security Operations at Bpm
I rate the technical support an eight out of ten.
Read full review of LevelBlue USM Anywhere »
AtulChaurasia
Operational Technical Security at Metro Bank
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
A colleague informed me that he opened a ticket, and they probably responded within the time limit. Support asked for...
Read full review of Cybereason Next-Generation Antivirus »
Alex Alexandre
System Administrator at INSIGHT CREDIT UNION
Technical support is great. They are very responsive and they know their product.
Read full review of LevelBlue Managed Detection and Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I think of situations I know. There's a technical account manager, and the customers are very happy with it. I would...
Read full review of LevelBlue Managed Detection and Response »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of LevelBlue DbProtect »
Hesham Hameed
Operation Manager at Checksum Consultancy
We provide technical support for our clients.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Group Information Security Officer at a consumer goods company
The tech support guys have been very friendly and helped as soon as there has been any issue. I cannot fault their...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
SOC Intrusion Analyst at a tech services company
10/10 - the AlienVault team is great, and the community is very active.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
For technical support, I would rate it eight or nine out of ten. Nine is great actually since we have people...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Information Security Analyst at a insurance company
Customer Service: Their support is good and their response time is prompt. Technical Support: I would rate them as...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Network and Security Engineer at a tech services company
Good. They have technically fluent engineers there.
Read full review of LevelBlue USM Anywhere »
Lorenzo Ciolfi
VP IT Operations at a financial services firm
Tech support is very good. They usually respond very quickly.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Information Security Consultant at Securepoint Nederland B.V.
When issues arise and the going gets tough, you can contact AlienVault directly via phone, email or web. Support is...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Senior Network and Security Consultant SI at a tech services company
We had problems with the MySQL database, but the technical support is very helpful. I'd give them a 9/10.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Team Lead & Principal Software Engineer at a tech services company
ATT AlienVault USM support is very good, they respond quickly to our needs.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Consultant at a tech services company
Their support has been good. I've always had good interactions with them.
Read full review of LevelBlue USM Anywhere »
Anonymous User
SOC Analyst II at Shatter I.T.
AV support has never been anything less than amazing.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
System Administrator at a insurance company
The customer support has not been very helpful when issues arise.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Professor at a university
Customer Service: We have had several tickets open with AV and they are prompt in their service time. Technical...
Read full review of LevelBlue USM Anywhere »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
System Administrator at a financial services firm
Customer Service: Customer service is very good. Technical Support: Technical support is very good. They have always...
Read full review of LevelBlue USM Anywhere »
Anonymous User
AVP & Information Security Officer at a financial services firm
Customer Service: Customer service is excellent, very responsive, and they know their product. Technical Support:...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Assistant at a financial services firm
Customer Service: 10, they have great customer Service Technical Support: 10
Read full review of LevelBlue USM Anywhere »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Sujaiy Shivakumar
Solutions Architect at Provo IT
Response rates are so-so. I would put them at about 70 percent good, and while 70 percent good is very good for a lot...
Read full review of LevelBlue Managed Detection and Response »

Review 1 of 30

Technical Support

No Data Available

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