Compare Cybereason vs Dell Technologies

Cybereason

Based on 33 reviews.

Dell Technologies

Based on 1777 reviews.

Sample Customers

Cybereason Endpoint Detection & Response

Lockheed Martin, Spark Capital, DocuSign, Softbank Capital

Popular Solutions

Cybereason Endpoint Detection & Response

5 reviews

Cybereason Managed Detection & Response

4 reviews

Cybereason Next-Generation Antivirus

3 reviews

Dell PowerEdge Rack Servers

130 reviews

Dell Unity XT

17 reviews

VxRail

30 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I am part of a reseller with two roles. We are a Managed Service Provider ourselves, and in a way, we compete with...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
My organization is in the financial services industry and the majority of services that we offer are financial...
Read full review of i-SIEM [EOL] »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 5

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Customer Service

Ivan Burke
Head of Research Development and Innovation at CSIR
Cybereason's support is very good. They are very quick at setting up a new instance. Usually, when we have an IR,...
Read full review of Cybereason XDR »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
The partnership between empow and Elasticsearch has a very positive impact on us from a couple of different angles: *...
Read full review of i-SIEM [EOL] »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of Cybereason Managed Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's technical support was very good. There were only a few integration-related issues, for which...
Read full review of Cybereason Next-Generation Antivirus »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
A colleague informed me that he opened a ticket, and they probably responded within the time limit. Support asked for...
Read full review of Cybereason Next-Generation Antivirus »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
Customer service is rated as a five out of ten. When they work and reach the right level, they are helpful, but...
Read full review of Cybereason XDR »
Alex Lapinski
Cyber Security & ICT Director at Polish Security Experts Association
We are currently in the POC stage. I haven't had a chance to explore the tool's support.
Read full review of Cybereason Next-Generation Antivirus »
AtulChaurasia
Operational Technical Security at Metro Bank
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Abhinav Srivastava
Senior Project Executive at Hitachi
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I think of situations I know. There's a technical account manager, and the customers are very happy with it. I would...
Read full review of Cybereason Managed Detection & Response »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Consultant at Revel Tech Security Sdn Bhd
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Architect at a tech company
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Jerome Arockiam
Senior Security Specialist at Wipro Limited
I would rate the technical support as nine out of ten. Sometimes, follow-ups are required to get a response from...
Read full review of Cybereason Managed Detection & Response »
Anonymous User
Security Delivery Analyst at a consultancy
For technical support, I would rate it eight or nine out of ten. Nine is great actually since we have people...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
System Analyst at a tech services company
The tech support is relatively helpful. They respond to our queries on time and are always available when we have...
Read full review of Cybereason Managed Detection & Response »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Anonymous User
Technical Specialist Manager at a tech services company
Though I don't have much experience with the technical support of the product, I rate the technical support a nine...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 29

Rajai-Kharman
Sales Manager at Synaptic
The support is highly responsive. Once we raise a ticket, the support responds very quickly.
Read full review of Dell PowerFlex »
Hariraj Chauhan
Manager, Regions Information Technology Security at a computer software company
We are very satisfied with the professional support. The language support can be better. Other than that, it is good....
Read full review of Dell PowerEdge Rack Servers »
Abful Momin
Network Administrator at Grameen communications
The solution’s technical support is very good. Once, our server's motherboard was not responding, and Dell replaced...
Read full review of PowerEdge C »
Isaac Fisher
Chief Financial Officer at STL
It took a while the last time I tried to get support, but once I got connected to the support, it was quite easy. I...
Read full review of Dell NetWorker »
Thim Johnsen
It support lead at a retailer
The extended warranty and next-day support are fantastic. Though we rarely need support, the overall reliability of...
Read full review of Dell PowerEdge Rack Servers »
Ahmed_Alaiady
ICT Business Solution Architect at Cloud Technology
Our engineers deal with any support issues we may have.
Read full review of VxRail »
Anonymous User
Manager Storage and Virtualization
Customer Service: Excellent. Technical Support: Excellent.
Read full review of VMAX [EOL] »
Mohammad Reza Ghazaei
Network manager at Farabi
I've never dealt with technical support in the past.
Read full review of Dell Unity XT »
Anonymous User
Backup Administrator at a financial services firm
Customer Service: Excellent, when there is a new firmware update, EMC will call me to do the upgrade without even...
Read full review of Dell PowerProtect DD (Data Domain) »
FirasFtirich
Infrastructure & Cloud Pre-Sales Engineer at BITS
The customer service and support team is good. The support is good, considering their response time and availability...
Read full review of Dell PowerEdge XE Servers »
Anonymous User
Senior Systems Technician at a government
The support for Dell PowerEdge servers is magnificent.
Read full review of Dell PowerEdge Rack Servers »
Ramandeep Jagde
Technical Specialist Storage at a insurance company
Technical support was great in terms of first response and further troubleshooting assistance.
Read full review of Dell XtremIO »
RESC
Storage Solutions Architect at a manufacturing company
EMC technical support is great when you get the right resource. Like any other support center, they have levels of...
Read full review of VNX [EOL] »
David Winegar
Network Admin at Jefferson County Washington
Technical support is perfect. We use it all the time.
Read full review of Dell SC Series »
Rocco Guerriero
Chief Executive Officer at Contour Data Solutions
In terms of customer support for Dell PowerMax, I come from the old EMC world, and you can't get better support than...
Read full review of Dell PowerMax »
Amjed Antari
Pre-Sales Manager at a tech services company
Technical support rates at a seven out of ten, primarily due to response time rather than knowledge. Issues arise...
Read full review of Dell PowerStore »
Anonymous User
Systems Admin at Farm Bureau Health Plans
I think the support from Dell EMC has improved greatly from what I received from EMC before they were purchased. They...
Read full review of Dell Unity XT »
SandeepSingh16
Solutions Architect at DXC Technology
I would rate their tech support a nine out of ten, as I have never faced any challenges.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Network Engineer at a real estate/law firm
Customer Service: The support engineers are a very smart, capable group. Many have been working with us for...
Read full review of Dell Credant [EOL] »
Umar-Qureshi
Deputy Manager at Reliance Industries Ltd
Dell Avamar provides good technical support, so it's a nine on a scale of one to ten.
Read full review of Dell Avamar »
Anonymous User
Senior Buyer at a tech services company
I have not had occasion to contact technical support.
Read full review of Dell ECS »
Peter Braack
Principal Consultant at Sycor GmbH
The support is all provided by Dell, and it is quite good.
Read full review of VxRail »
Anonymous User
Storage Administrator at a hospitality company
The support is okay. They are pretty knowledgable and prompt. I'd rate them seven out of ten overall. We're mostly...
Read full review of Dell Avamar »
Anonymous User
IT Analyst at a wellness & fitness company
The technical support for this solution is pretty good. They have provided us support when needed.
Read full review of Dell PowerFlex »
Anonymous User
Senior Systems Engineer at a manufacturing company
I have used customer service or support for Dell PowerEdge Rack Servers. My impressions working with customer support...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Sr. Technology Engineer at a insurance company
I would give the technical support a 8/10 rating.
Read full review of Dell XtremIO »
Anonymous User
Coordinator Team Infrastructure at a tech services company
When you have someone on the line from Dell's support team, then everything becomes perfect, especially if they are...
Read full review of Dell PowerStore »
Anonymous User
Systems Engineer at a government
Their support is something I would rate a 10 because I don't have problems with support. This is one of the reasons...
Read full review of Dell PowerStore »
Anonymous User
Cloud architect at a tech services company
Customer Service: VCE have made a priority out of customer satisfaction. You got dedicated people regarding your...
Read full review of Vblock [EOL] »
Anonymous User
Works at a financial services firm
Experience with technical support varies, sometimes they are very good and other times they are not that good....
Read full review of Dell NetWorker »

Review 1 of 30

Technical Support

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