Compare Cybereason vs Dell Technologies

Cybereason

Based on 17 reviews.

Dell Technologies

Based on 1041 reviews.

Sample Customers

Cybereason Endpoint Detection & Response

Lockheed Martin, Spark Capital, DocuSign, Softbank Capital

Cybereason Managed Detection & Response

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Dell Data Protection - Endpoint Security Suite

MEIZU, TBG West, Ackerman Charter School District, Church of the Highlands

Secureworks Red Cloak Threat Detection and Response

Ricoh

Secureworks Taegis ManagedXDR

RICOH, Owens and Minor

Popular Solutions

Cybereason Endpoint Detection & Response

9 reviews

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Top Industries

Comms Service Provider

25%

Computer Software Company

20%

Financial Services Firm

Government

Comms Service Provider

24%

Computer Software Company

20%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chad Kliewer
Information Security Officer at PTCI
My use case for this solution is multipronged. First of all, I use this solution to provide the traditional...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 1

Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
We use Dell EMC Data Protection Advisor to receive reports on the health of the daily backups of our data in our...
Read full review of Dell Data Protection Advisor »
Syed Ali Wajahat
IT Solution Architect at a media company
My main use case for Dell PowerConnect Switches is as a data center switch, but only for specific servers.
Read full review of Dell PowerConnect Switches »
Paul Croteau
Senior Solution Architect at Rackspace
We are a very large customer of Dell EMC. We have several different deployments or installations. The biggest use...
Read full review of Dell PowerMax NVMe »
Shehan Attapattu
head of presales at a integrator
We are a system integrator and the Dell EMC PowerEdge XE Server is one of the products that we implement for our...
Read full review of Dell PowerEdge XE Servers »
Anonymous User
Architect at a manufacturing company
VxBlock is our data center. We run all of our applications, central applications, and systems, off the VxBlock. It's...
Read full review of Dell VxBlock System »

Review 1 of 5

Customer Service

Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
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Abhinav Srivastava
Senior Project Executive at Hitachi
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Manohar Baratam
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Consultant at Revel Tech Security Sdn Bhd
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
Read full review of Cybereason Endpoint Detection & Response »
Chee Keong Law
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 14

Ehsan-Zaidi
CTO at ACOM
Technical support has been very knowledgeable and responsive. They're good. We're satisfied with the level of service...
Read full review of PowerEdge C »
Benjamin Ighagbon
IT Project Manager at NTSAFRICA Services
We handle the first level of support for our customers. However, if it is something that is beyond our capacity then...
Read full review of Dell PowerConnect Switches »
Paulo Henrique Cruz Da Silva
Arquiteto de infraestrutura at Raizen
Technical support has been very good. We're very satisfied with the level of support they give us.
Read full review of VxRail »
Salih çakır
Team Lead at a financial services firm
I rate the technical support an eight out of ten.
Read full review of Documentum xCelerated Composition Platform »
Dragan Knezevic
Senior Presales System Engineer at Oblak Tehnologije doo
Dell's technical support is at a very high level, though it's not quite as good for organizations outside of Europe.
Read full review of Dell Unity XT »
JEAN Quesada
CIO at Grupo Monge
We have good support from Dell and good support from our partners. That said, sometimes it takes a pretty long time...
Read full review of Dell PowerEdge Rack Servers »
Harinder Singh
Systems Architect at Cisco
The support from Dell ECS is better than NetApp. I rate the support from Dell ECS a nine out of ten.
Read full review of Dell ECS »
EMANUEL CORDEIRO
IT Manager at CIALNE
I have not been in contact with technical support.
Read full review of VxRail »
Keith Bradley
Director of IT at NatureFresh™ Farms
The technical support has been really good. It's pretty intuitive to put a ticket in, both through their email and...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Technology Consultant at a tech company
I would give them a rating of "11/10".
Read full review of Dell Unity XT »
Anonymous User
Pre-sale and Post-sale Engineer at a reseller
Technical support has been very helpful and responsive. They are knowledgeable. We're quite satisfied with their...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Systems Administrator at a manufacturing company
I've had no issues with technical support, and they've been very quick and responsive. I've had to call them, maybe...
Read full review of Dell PowerEdge Rack Servers »
WalterMHLONGO1
Executive Manager, IT Operations
Technical support of Dell EMC ECS is fine as long as you are paying your licensing for both software and hardware. If...
Read full review of Dell ECS »
Ravindran Seeni
Head of IT at a financial services firm
The technical support is very helpful and answers questions whenever we have issues with the product.
Read full review of VxRail »
Anonymous User
Technical Consultant at a tech services company
Technical support should be a lot better.
Read full review of Dell NetWorker »
Anonymous User
Senior Datacenter Consultant at a computer software company
It's been working fine and therefore we haven't used technical support that much. We use it when we expand the system...
Read full review of Dell ECS »
Anonymous User
IT Infrastructure Manager at a retailer
The technical support has been very supportive when we have had to call and ask for their assistance, especially...
Read full review of Dell PowerMax NVMe »
Anonymous User
Storage Administrator at a retailer
For the most part I would say a solid 8/10. I have had times where I could hear the engineers talk about how they...
Read full review of ViPR [EOL] »
Anonymous User
Storage And Virtualization Architect at a legal firm
The support is very good.
Read full review of Dell Unity XT »
Anonymous User
Information Technology Operations Manager at Weber Metals
The technical support is great. We have 24/7 support with a four-hour response. They are responsive and they stay to...
Read full review of Dell SC Series »
Anonymous User
IT Infrastructure and DWH/BI Manager
Good.
Read full review of Dell Unity XT »
Romulo Luis
Consultant at a government
Technical support has been good as far as our support is concerned. Their response time has been good. I'm speaking...
Read full review of VMAX [EOL] »
Anonymous User
Sr. Storage Engineer at a consultancy
I have had pretty good support including being escalated to engineering very quickly, this could be considered a good...
Read full review of Dell XtremIO »
Anonymous User
Infrastructure Engineer at a tech services company
Technical support is exceptional.
Read full review of Dell VPLEX »
Anonymous User
Technical Consultant at a tech services company
Dell support is very good.
Read full review of Dell ECS »
Anonymous User
Systems Consultant at a consultancy
Customer Service: 5 out of 5 Technical Support: 5 out of 5
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Sales Manager at a tech services company
The first layer of technical support is not well equipped to help you identify the root cause of issues. However, the...
Read full review of VxRail »
Eric Meiser
Senior Consultant at SoftEd Systems
In the beginning, we had to put in a lot of requests with their technical support. Now, we have fewer tickets. The...
Read full review of VxRail »
Anonymous User
Global Virtualization & Cloud Engineer III at a financial services firm
The customer support team for this solution are very good at responding to cases. I would rate them a nine out of ten.
Read full review of VxRail »
Anonymous User
CTO at a financial services firm
We have contacted the EMC technical support maybe three times this year and it has been great.
Read full review of Dell RecoverPoint for Virtual Machines »

Review 1 of 30

Technical Support

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