Compare CyberArk vs HashiCorp

CyberArk

Based on 295 reviews.

HashiCorp

Based on 72 reviews.

Latest Research

Buyer's Guide

CyberArk Privileged Access Manager vs. HashiCorp Vault

April 2025

HashiCorp Vault vs. CyberArk Privileged Access Manager

Updated: April 2025

Buyer's Guide

CyberArk Privileged Access Manager vs. HashiCorp Vault

April 2025

CyberArk Privileged Access Manager vs. HashiCorp Vault

Updated: April 2025

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Privileged Access Manager

Rockwell Automation

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

HashiCorp Vault

Adobe, SAP Ariba, Citadel, Spaceflight, Cruise

Popular Solutions

CyberArk Privileged Access Manager

59 reviews

CyberArk Endpoint Privilege Manager

18 reviews

CyberArk Identity

13 reviews

HashiCorp Terraform

20 reviews

HashiCorp Vault

10 reviews

HashiCorp Cloud Platform (HCP)

4 reviews

Top Industries

Educational Organization

28%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

20%

Computer Software Company

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of CyberArk Endpoint Privilege Manager »
Adam Goldstein
Systems Engineer at a insurance company
As the Venafi administrator at my previous organization, which was a payments processor and software company handling...
Read full review of Venafi »
Sean Izor
Senior PAM Consultant at iC Consult GmbH
I started as a CyberArk administrator for a fairly large bank in the US. They are a large global company. They formed...
Read full review of CyberArk Privileged Access Manager »
IsaacHammond
Head of IT at Skutin Solutions
If I have a core banking application platform with users or privileged users accessing that particular environment, I...
Read full review of CyberArk Identity »
Rajat-Jain
Senior Member Of Technical Staff at a energy/utilities company
We own a robotic process automation platform called UiPath. We use CyberArk Secrets Management to bring the...
Read full review of CyberArk Secrets Management »

Review 1 of 5

Eugene Paden
CTO at a computer software company
I use it to deploy our Kubernetes clusters and Boomi as well. I can run Boomi by itself and not worry about Terraform...
Read full review of HashiCorp Terraform »
Venkateswarareddy Sanikommu
DevSecOps Engineer at Hamilton Capital Holding
I use HashiCorp Terraform Cloud for Packer. I use the solution in my company to deploy infrastructures.
Read full review of HashiCorp Cloud Platform (HCP) »
Zeeshan Akhtar
Full stack developer at a tech vendor
Our organization has a microservices architecture with different microservices based on business domains. We've been...
Read full review of HashiCorp Nomad »
Dilshad Ahamad
Cybersecurity & DevSecOps Lead at WhizAI
My primary use case for HashiCorp Vault is secret management. I keep my secrets away from the cluster in Vault, which...
Read full review of HashiCorp Vault »
Manjunath Reddy
Senior Customer Architect at a computer software company
I use the solution for service discovery and orchestration. We have a lot of microservices architecture.
Read full review of HashiCorp Consul »

Review 1 of 5

Customer Service

Oluwajuwon Olorunlona
Cyber Security Engineer at eprocessconsulting
I've contacted CyberArk Endpoint Privilege Manager technical support, and I'd rate support as seven out of ten....
Read full review of CyberArk Endpoint Privilege Manager »
Meo Ist
Senior Product Manager and Technology Consultant at Barikat
We are satisfied with their support. Our customers need local support, and CyberArk provides that. Their...
Read full review of CyberArk Privileged Access Manager »
Adam Goldstein
Systems Engineer at a insurance company
Venafi's technical support is excellent, with even their first-tier support being in-house and highly competent. This...
Read full review of Venafi »
Mammad BNB
Director Of Technical Operations at BNB Security Alliance
I am satisfied with the vendor's support.
Read full review of CyberArk Privileged Access Manager »
Ike-Ekweruo
CyberArk Consultant at a tech services company
The technical support services are good. Despite occasional delays, the team has consistently provided effective...
Read full review of CyberArk Endpoint Privilege Manager »
Aakash Chakraborty
IEM Consultant at iC Consult GmbH
I've never dealt with technical support. I'm more of an end user in this case. We rarely have to literally dig down...
Read full review of CyberArk Privileged Access Manager »
Yagya Mishra
Security Managing Consultant at IBM
The technical support from CyberArk is quite impressive. They are responsive and provide detailed information when...
Read full review of CyberArk Privileged Access Manager »
Anson Mani
Cyber Security Consultant at a financial services firm
I have contacted the technical support for the solution. I rate the technical support a nine out of ten.
Read full review of CyberArk Endpoint Privilege Manager »
Gaurav Gaurav
Architect at a tech services company
Technical support has been excellent overall. We are pleased with their level of service.
Read full review of CyberArk Privileged Access Manager »
Lasantha Wijesinghe
Cybersecurity Specialist at a comms service provider
CyberArk's customer service has improved recently and is now very responsive. However, four to five years ago, they...
Read full review of CyberArk Privileged Access Manager »
Jonathan Hawes
CyberArk PAS Administrator at L3Harris Technologies
There are two specific organizations within CyberArk that can provide customer assistance. The customer success team...
Read full review of CyberArk Privileged Access Manager »
Anthony Mook
Senior Security Manager at SMU
I have not used technical support.
Read full review of CyberArk Privileged Access Manager »
Stephen Brittain
Security Analyst at a insurance company
The technical support does a good job. Sometimes, it takes you a little bit to get to the right person. As they grow,...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Network Security Consultant at a comms service provider
Due to meaningless error messages, it is not possible to repair non-trivial errors without support. However, with...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Identity and Access Management Engineer at a energy/utilities company
Technical support is very good. We have had a technical account manager (TAM) in the past, and have worked directly...
Read full review of CyberArk Privileged Access Manager »
Shad Smith
Technical Architect at a tech vendor
The customer service is generally quite good, although if it's more complicated, you have to wait for it to be passed...
Read full review of CyberArk Privileged Access Manager »
GerryOwens
Founder at GoTab IT Risk Services
CyberArk is a growing company and their technical support has continued to grow and mature across the organization....
Read full review of CyberArk Privileged Access Manager »
Swapna-Bommarajupet
IEM tower manager at Capgemini
The technical support is good, and they fix any issues we have. However, the turnaround time for technical support is...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Specialist I at a healthcare company
They are extremely knowledgeable. Sometimes I asked a question, and their first reply is the answer. Then, I have...
Read full review of CyberArk Privileged Access Manager »
Eli Galindo
Data Security Analyst II at a financial services firm
The technical support is good at communicating. I learned a lot yesterday about how to figure out a support case...
Read full review of CyberArk Privileged Access Manager »
Paul Stapleton
Enterprise Architect at a tech services company
Technical support is fine, they are better than what they used to be.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Global Security Systems Consultant at a insurance company
Venafi's technical support is impressively fast. Inquiries are typically addressed the same day, with most issues,...
Read full review of Venafi »
WalwasaMulutazah Yahaya
Program Officer at Imagine Her
There are times when there is a delay in handling my inquiries via email. I would rate them an eight out of ten.
Read full review of CyberArk Identity »
Rahsaan Knights
Information Security Analyst III at a healthcare company
In the beginning (early 2017), we had some issues. We would have a discrepancy in what user support was telling us....
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Consultant at a recruiting/HR firm
We have enterprise support from the vendors. The response time could be a bit better. Some people don’t have the...
Read full review of CyberArk Privileged Access Manager »
Sean Izor
Senior PAM Consultant at iC Consult GmbH
When your client base grows from a few hundred to over three thousand, the number of tech support calls increases...
Read full review of CyberArk Privileged Access Manager »
Dan Hines
Senior Technologist at a retailer
Technical support has been excellent. They have been really good and knowledgeable. They come out and help us out....
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Core Analyst/ Server Admin at a comms service provider
This is coming from a person who spent two-and-a-half years in customer support, so I do have a certain amount of...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical Lead IMSS at a computer software company
The tech support is amazing. If you have any issues that you need help with, the CyberArk support team reaches out...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Engineering Lead PAM
We have frequently worked with CyberArk technical support. In the last year their support has been changed. I would...
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Rakib Mahmood
Chief Technology and Strategy Officer at The White House
HashiCorp provides very good documentation so we haven't needed to contact technical support. They also have GitHub...
Read full review of HashiCorp Terraform »
Asad Rizvi
Senior Software Engineer at a retailer
I have not contacted support.
Read full review of HashiCorp Terraform »
Olajide Olusegun
Network Team Lead at Atlas Security
I did not use the technical support from the vendor.
Read full review of HashiCorp Terraform »
Kerrigon Isaacs
Security Engineer at a computer software company
I have not contacted technical support.
Read full review of HashiCorp Consul »
PradeepEppalli
Cloud & DevOps Architect at Accenture
It would be great to have faster resolution of instances where there are bugs in the system.
Read full review of HashiCorp Terraform »
Dima Dorofeyev
Senior DevOps/Build Engineer at Dataart
Some responses are very long, and some needed features take a lot of time.
Read full review of HashiCorp Terraform »
Vishv Gajjar
Global BD & Partner Alliance at a tech services company
I haven't contacted technical support yet.
Read full review of HashiCorp Cloud Platform (HCP) »
Eryk Lawyd
Tech Lead DevSecOps at Letsbank
Their customer support is the worst. I opened a ticket, and I never got an answer, and the community does not listen...
Read full review of HashiCorp Terraform »
Dima Dorofeyev
Senior DevOps/Build Engineer at Dataart
As the solution is open source, support is community based.
Read full review of HashiCorp Terraform »
Maxim-Chepukov
DevOps Engineer at IOTANS
I have not used the technical support from HashiCorp Terraform.
Read full review of HashiCorp Terraform »
Mohammed Fareed
Azure DevOps Lead at DXC Technology
I rate HashiCorp seven out of 10 for technical support.
Read full review of HashiCorp Terraform »
Stephen Adeniyi
Kubernetes Consultant, Cloud Architect at a computer software company
Terraform is an open-source product, so we rely on documentation. I rate the Terraform documentation five out of 10....
Read full review of HashiCorp Terraform »
Marek Kubovic
Cloud and DevOps Architect at a tech services company
I have not contacted technical support.
Read full review of HashiCorp Terraform »
KishoreKumar1
Architect at Accenture
The product's technical support is good.
Read full review of HashiCorp Vault »
Anonymous User
Executive Vice PresidentExecutive at a government
I have not contacted technical support. I have not needed it.
Read full review of HashiCorp Terraform »
Marco Battistoni
IT Manager at a government
HashiCorp's technical support is very good. They know what they're talking about.
Read full review of HashiCorp Terraform »
Anonymous User
Azure DevOps Engineer at a consultancy
I've contacted the support team a few times when getting errors.
Read full review of HashiCorp Terraform »
Dilshad Ahamad
Cybersecurity & DevSecOps Lead at WhizAI
I have not required customer service or technical support from HashiCorp, as I am using the open-source solution, and...
Read full review of HashiCorp Vault »
SravaniVelagapudi
DevOps Engineer at a financial services firm
We have not used support from HashiCorp Cloud Platform (HCP). Documentation is good but can be more descriptive for...
Read full review of HashiCorp Cloud Platform (HCP) »
RamanaBhavaraju
Founder & Principal Architect at NCompas Business Solutions Inc.
The technical support is pretty good.
Read full review of HashiCorp Vault »
Anonymous User
Sr. MTS Software Engineer at a financial services firm
We have never used their technical support.
Read full review of HashiCorp Terraform »
Govinda Raju
AWS Engineer at Unemployed
My company employs seniors with extensive experience for complicated issues, but I have not escalated any questions...
Read full review of HashiCorp Terraform »
Akshay Sarode
DevOps Engneer at SCL IT Technologies Pvt Ltd
I have not faced any significant issues that required me to contact support, however, they provide mail IDs, a...
Read full review of HashiCorp Terraform »
Anonymous User
Project Manager at a comms service provider
I never needed to contact their technical support. We were a potential client, and they were setting up meetings, and...
Read full review of HashiCorp Vault »
BernardParinas
Consultant at Accenture
I've never used an enterprise setup, so my experience is with the open-source HashiCorp Vault. I don't maintain it; I...
Read full review of HashiCorp Vault »
Anonymous User
Teaching Assistant at a university
HashiCorp Vault's support is great, and we get answers immediately.
Read full review of HashiCorp Vault »
Ruwan Senarathne
Technical Lead at Fortude.co
We went with the opensource version, so we did not get enterprise support.
Read full review of HashiCorp Vault »
Anonymous User
Managing Trustee and CTO at a financial services firm
Technical support is very good.
Read full review of HashiCorp Terraform »
Chendrayan Venkatesan
Cloud Automation Engineer at Shell
Technical support is offered by HashiCorp, but we can't call HashiCorp for technical support because we don't...
Read full review of HashiCorp Terraform »
ManishKumar10
Cloud Architect
We didn't deal too much with technical support. Largely, we would do any repairs by looking at the documentation on...
Read full review of HashiCorp Vault »

Review 1 of 30

Technical Support

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