Compare CyberArk vs Cybereason

CyberArk

Based on 170 reviews.

Cybereason

Based on 17 reviews.

Latest Research

CrowdStrike Falcon vs. Cybereason Endpoint Detection & Response

Updated: September 2022

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

Cybereason Endpoint Detection & Response

Lockheed Martin, Spark Capital, DocuSign, Softbank Capital

Popular Solutions

CyberArk Privileged Access Manager

35 reviews

CyberArk Enterprise Password Vault

15 reviews

CyberArk Identity

7 reviews

Cybereason Endpoint Detection & Response

9 reviews

Top Industries

Comms Service Provider

18%

Computer Software Company

17%

Financial Services Firm

13%

Government

Comms Service Provider

25%

Computer Software Company

20%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aakash Chakraborty
IEM Consultant at IC Consult
We use the solution as a vault for whatever passwords we use for connecting to an API or job services. The admin...
Read full review of CyberArk Enterprise Password Vault »
SatishIyer
Assistant Vice President at a financial services firm
I work with the infrastructure access team in my organization and we have CyberArk as a primary solution along with a...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Service Specialist at a manufacturing company
We use CyberArk Endpoint Privilege Manager mainly for privilege management.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Chief Catalyst at a tech services company
We primarily use the solution for cloud security, cloud compliance, and best practices compliance. Essentially, other...
Read full review of C3M Cloud Control »
Anonymous User
Solution Architect at a tech services company
We've used the product for some single sign-on use cases.
Read full review of CyberArk Identity »

Review 1 of 5

Chad Kliewer
Information Security Officer at PTCI
My use case for this solution is multipronged. First of all, I use this solution to provide the traditional...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 1

Customer Service

Jan Strnad
Security Architect at AutoCont CZ a. s.
In terms of the technical support for CyberArk Privileged Access Manager, I sometimes contact the service engineer in...
Read full review of CyberArk Privileged Access Manager »
Dan Hines
Senior Technologist at a retailer
Technical support has been excellent. They have been really good and knowledgeable. They come out and help us out....
Read full review of CyberArk Privileged Access Manager »
Ashish Khanal
Identity and Access Management Consultant at a tech services company
Although I was part of business side of the team, and I only had interaction with internal engineering team, I found...
Read full review of CyberArk Enterprise Password Vault »
Muamer Riza Gani
Assistant Vice President for Cyber Security Project at a financial services firm
The partner support we have in Indonesia is fast and responsive to our needs. They are available if we are facing a...
Read full review of CyberArk Privileged Access Manager »
Anthony Mook
Senior Security Manager at SMU
I have not used technical support.
Read full review of CyberArk Privileged Access Manager »
Sumit Batabyal
Security Team Lead at a tech services company
They are very helpful for us whenever we have any questions.
Read full review of CyberArk Privileged Access Manager »
Mateusz Kordeusz
IT Manager at a financial services firm
We don't often contact technical support, but when we do it, the response could be faster and better.
Read full review of CyberArk Privileged Access Manager »
SatishIyer
Assistant Vice President at a financial services firm
In my personal experience as product owner assigned to various components, there have been challenges with the...
Read full review of CyberArk Privileged Access Manager »
KunalChandel
Corporate Vice President at a insurance company
We've had good relationships with their technical department. My team usually does more engineering. We work with...
Read full review of CyberArk Privileged Access Manager »
Miguel Angel Muñoz
Security Advisory Services (SAS) Business Growth Lead for Iberia at a computer software company
I would rate their technical support as eight out of 10. They are usually really good and quick about answering any...
Read full review of CyberArk Privileged Access Manager »
WarranGrin
Enterprise Cyber Security Advisor at a energy/utilities company
Overall, I would rate technical support at seven out of 10. We have had some major issues with the tool, but we have...
Read full review of CyberArk Endpoint Privilege Manager »
Aakash Chakraborty
IEM Consultant at IC Consult
I've never dealt with technical support. I'm more of an end user in this case. We rarely have to literally dig down...
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
IT Support Specialist / Project Lead at a energy/utilities company
Our experience with tech support has been positive with slight delays due to the location of some of the deep-level...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Consultant at a tech services company
It's hard to find competent resellers/support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Vice President - Cyber Security at a tech services company
The tech support is decent.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Manager at a financial services firm
I have utilized CyberArk technical support for issues and this was very straightforward to work with. The response...
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
Director at a tech services company
Our customers contact us for any technical support, but we are able to sort out customer issues to a very large...
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
Identity and Access Management Engineer at a energy/utilities company
Technical support is very good. We have had a technical account manager (TAM) in the past, and have worked directly...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Presales Engineer at a tech services company
The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Consultant at a recruiting/HR firm
We have enterprise support from the vendors. The response time could be a bit better. Some people don’t have the...
Read full review of CyberArk Privileged Access Manager »
Rahsaan Knights
Information Security Analyst III at a healthcare company
In the beginning (early 2017), we had some issues. We would have a discrepancy in what user support was telling us....
Read full review of CyberArk Privileged Access Manager »
Keith Dughi
Network Engineer at CalSTRS
I haven't used them myself, but I've been in the loop. The person driving the project at this point is somebody from...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Principal entity management engineer at a retailer
Technical support is pretty responsive and knowledgeable. We do get the right person.
Read full review of CyberArk Privileged Access Manager »
Renato Santos
Cyber security architect at a financial services firm
The technical support is very good and helpful.
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
IT Security Service Specialist at a manufacturing company
I'm not satisfied with technical support. In my previous experience, we were waiting a couple of days for their...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Cyber Security Supervisor at a tech company
Technical support is 7/10.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Junior Product Consultant at a tech services company
We're pretty satisfied with technical support. They are helpful. I find them knowledgable and responsive and I've...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Engineer at a tech services company
Technical support is OK. The product is not very difficult to install, but there are some considerations that need to...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior server administrator at a financial services firm
The tech support for CyberArk is definitely one of the best I've used, and I've been in IT for 35 years.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Specialist at a tech services company
Very good.
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Abhinav Srivastava
Senior Project Executive at Hitachi
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
Manohar Baratam
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
Chee Keong Law
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Consultant at Revel Tech Security Sdn Bhd
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 14

Technical Support

No Data Available

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