Compare CrowdStrike vs WatchGuard

Indra, Valea AB, Fineit, Aemcom, Data Solutions INC., Gloucestershire NHS, Golden Star Resources Ltd, Hispania Racing Team, Instituto Dos Museus e da ConserÊo, Escuelas Pias Provincia Emaus, Axiom Housing Association, Municipality of Bjuv, Lesedi Nuclear, Mullsj_ municipality, Eng. skolan Norr AB, Dalakraft AB, Peter Green Haulage Ltd

Popular Solutions

CrowdStrike Falcon

83 reviews

CrowdStrike Falcon Complete MDR

23 reviews

CrowdStrike Falcon Cloud Security

24 reviews

WatchGuard Firebox

22 reviews

WatchGuard EPDR

8 reviews

WatchGuard XTM [EOL]

0 reviews

Top Industries

Outsourcing Company

10%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Outsourcing Company

13%

Comms Service Provider

12%

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
I use Charlotte AI primarily for incident response, focusing on service tickets and incident tickets.
Read full review of Charlotte AI »
Anonymous User
Security Analyst at a real estate/law firm
The security challenges and resource constraints that led our organization to choose CrowdStrike Falcon Complete MDR...
Read full review of CrowdStrike Falcon Complete MDR »
Kapil Sanubala
IAM Senior Software Engineer at MGM Resorts International
I work on Identity Governance for this solution. We onboard the logs into the SIEM, into CrowdStrike Falcon, and we...
Read full review of CrowdStrike Falcon Next-Gen SIEM »
Anonymous User
Senior Manager at a consultancy
I tend to focus on SIEM implementations, so using CrowdStrike Falcon Insight XDR involves getting that agent out...
Read full review of CrowdStrike Falcon Insight XDR »

Review 1 of 5

RickyMakkar
Senior Network Security Consultant at NTT DATA
I use ThreatSync NDR for monitoring across our hybrid and cloud infrastructure. For monitoring in our hybrid and...
Read full review of ThreatSync NDR »
Petri Alhainen
Administrator at Sulbana Oy
I'm talking about WatchGuard EPDR, which is endpoint protection. I try to remember if we have them in our system, and...
Read full review of WatchGuard EPDR »
Anonymous User
Senior System Administrator at a consultancy
My primary use case for WatchGuard Firebox has been network security management and secure connectivity for client...
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

Muhammad Fahad
Assistant Director to ACIR at Board Of Revenue
The L1 engineer should be more technical to improve the support.
Read full review of CrowdStrike Falcon Complete MDR »
Saif Ullah Khan
Security Engineer at ebryx
I have contacted customer service, and they are fast. I have had a good experience with them.
Read full review of CrowdStrike Falcon Cloud Security »
Dan Brunnquell
Director Of Information Technology at a financial services firm
I don't have to talk to their technical support often. When I need help, I contact them by email. Sometimes it takes...
Read full review of CrowdStrike Falcon »
Debjoy Biswas
Consulting Manager at Wipro Limited
I have not worked directly with the technical support team of CrowdStrike Falcon Complete. My company has a different...
Read full review of CrowdStrike Falcon Complete MDR »
Dipak M Gohil
IT Manager at Jord International Pty Ltd
Regarding customer support, our experience has been really positive as they are very quick to assist us. The customer...
Read full review of CrowdStrike Falcon »
Jordi Farre
Analyst at a wholesaler/distributor
I find CrowdStrike Falcon's customer support to be quite good, with areas to improve, but above average compared to...
Read full review of CrowdStrike Falcon »
KismatKunwar
Security Analyst at Raechal Enterprises Pvt Ltd
CrowdStrike's technical support is very good, and I would give them a ten out of ten.
Read full review of CrowdStrike Falcon Complete MDR »
Garrett Mair
Trust Digicert Cybersecurity Operations Analyst at DIGICERT, INC
I evaluate customer service and technical support with CrowdStrike as always being great. I haven't had any...
Read full review of CrowdStrike Falcon Exposure Management »
Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
The support is quite good.
Read full review of CrowdStrike Falcon Exposure Management »
Dario Bigi
Cybersecurity Analyst at a security firm
CrowdStrike's technical support is excellent. The team is highly knowledgeable and provides comprehensive assistance.
Read full review of CrowdStrike Falcon Cloud Security »
ZakariaFawzy
Presales Consultant at Cyber Knight Technologies FZ LLC
I would rate the technical support from CrowdStrike Falcon Sandbox as very good. If I would rate support on a scale...
Read full review of CrowdStrike Falcon Sandbox »
Anonymous User
System Architect at a university
I evaluate customer service and technical support as easy. We have Falcon Complete, so we just call them, and they...
Read full review of Charlotte AI »
Anonymous User
Direktor IT at a legal firm
I experience the customer support of CrowdStrike Falcon Complete MDR as very direct and timely. On a scale from 1 to...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Director - IT Security Operations at a manufacturing company
CrowdStrike's technical support is excellent: * Quick to respond * Quick to help * Very responsive * They have always...
Read full review of CrowdStrike Falcon »
Anonymous User
Solutions Architect at a university
I'm happy with CrowdStrike technical support. I rate CrowdStrike support 10 out of 10.
Read full review of CrowdStrike Falcon »
Anonymous User
Senior Manager at a consultancy
I would evaluate customer service and technical support as good on both parts. Compared to other vendors out there...
Read full review of CrowdStrike Falcon Insight XDR »
WanderMenezes
Senior Principal Security Manager at a consultancy
The technical support for this solution is not very good, and issues will not be picked up unless the ticket raised...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Information Security Analyst at a wholesaler/distributor
I am completely satisfied with the customer support of CrowdStrike Falcon Cloud Security, rating it a ten out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Parikshit Goutam
IT Manager at a consultancy
We can call the tech support, if needed. Then, they have a dedicated rep for us.
Read full review of CrowdStrike Falcon »
Jacob White
Senior Security Engineer at a financial services firm
I feel CrowdStrike Falcon's AI capabilities are a lot better than they were even six months ago and after a lot of...
Read full review of CrowdStrike Falcon »
Anonymous User
Sr Network Administrator at a construction company
We haven't needed to contact support yet.
Read full review of CrowdStrike Falcon »
Anonymous User
IT Security Operations Security Specialist at a insurance company
For technical support, I open a ticket with the MSP, and they deal with it. Our MSP is excellent at resolving support...
Read full review of CrowdStrike Falcon »
Anonymous User
Cyber security engineer at a insurance company
The customer support for CrowdStrike Falcon Cloud Security is excellent.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Senior security consultant at a computer software company
The first level of support is with us. If I'm not able to solve an issue, then I'll raise a case to Falcon with the...
Read full review of CrowdStrike Falcon Complete MDR »
Saifuddin Ebrahim
Senior System Engineer at a computer software company
Technical support could move a bit faster. We find that it takes time - at least a day - to reach support and then...
Read full review of CrowdStrike Falcon »
Anonymous User
Gerente General de IngenierÃa y Servicios at a tech services company
We have needed to create a service request with support. It took them to solve one incident three days. They could be...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Product Manager, CyberSecurity at a tech services company
The technical support so far has been good. It would be better if they had people in the country, in South Africa....
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Technical Manager at a tech vendor
Customer service is rated nine out of ten. So far, so good.
Read full review of Falcon LogScale [EOL] »
Anonymous User
CISO at a renewables & environment company
The customer support is very good with fast reaction times and good solutions; specialists are great at CrowdStrike....
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
IT Analyst at a government
I have used their technical support, and they are good. I would rate them a four out of five.
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 30

PaolaLamura
SOC & Incident Manager at Retelit
I have contacted the solution's technical support. The solution's technical support team is not good. I don't like...
Read full review of WatchGuard EPDR »
Yevheniy Moyko
Cyber Security Engineer at Underdefense
WatchGuard Firebox does help reduce bottlenecks. The reduction in system bottlenecks is significant. When comparing...
Read full review of WatchGuard Firebox »
MUSTAPHAABAHLOUS
Security Engineer at Cyber Value
We've never had to use the technical support.
Read full review of WatchGuard Firebox »
Ronald Lewis
IT Manager at Invest Barbados
There is a time difference when I have tried to receive support causing some challenges. I rate the support from...
Read full review of WatchGuard Firebox »
Surjith Cs
Sr.System Administrator at a computer software company
The technical support is very fast - when we raise an incident, we get a solution in no time.
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at Sulbana Oy
I am satisfied with the work of WatchGuard EPDR support. They have always been very responsive so that you can get...
Read full review of WatchGuard EPDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Customer support for WatchGuard Firebox has been helpful during the integration process when we received technical...
Read full review of WatchGuard Firebox »
Jason Lau Quan
Business Development at Lisa Communications Limited
The technical support is good.
Read full review of WatchGuard EPDR »
FlorianBUIS
Infrastructure Administrator at CFA-INSTA
The support is good but we've had some difficult situations because not everyone in support is good when it comes to...
Read full review of WatchGuard Firebox »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Senior IT Administrator for Global Group at a manufacturing company
They provide good technical support. They are able to resolve our issues.
Read full review of WatchGuard EPDR »
RajeshV1
Chief Executive Officer at esupport Solutions Pvt ltd
We've contacted technical support in the past. We've found them to be very good. They are helpful and responsive. I...
Read full review of WatchGuard Firebox »
Alexey Shcherbatyi
Network Administrator at Abona Deutschland GmbH
I would rate WatchGuard's tech support at the highest mark of five out of five. I was very pleased with them. We were...
Read full review of WatchGuard Firebox »
Anonymous User
ICT Manager at a maritime company
In general, their support is okay, and nothing fancy. We have had a few chats and a few cases on several things that...
Read full review of WatchGuard Firebox »
Victor Massey
Solution Architect at Simvicitsolutions
The support team is very knowledgeable. When I call support, they send articles that can be referenced. Usually,...
Read full review of WatchGuard EPDR »
Stavros Oikonomou
Sales Director at a tech services company
Customer support is awful, as there is no customer support in Greece, and that is why I changed.
Read full review of WatchGuard Firebox »
Anonymous User
CIO at a healthcare company
I was in contact with the WatchGuard technical support three or four times. I was satisfied with them and their...
Read full review of WatchGuard Firebox »
Anonymous User
Information Technology Support Specialist at a financial services firm
We had an issue once where a PC didn't allow us to install the software. There was some conflict with the other...
Read full review of WatchGuard EPDR »
Anonymous User
Support Analyst at a logistics company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT Audit Group Head at a tech services company
The technical support here in our country is different vendors or resellers of the firewall WatchGuard. So you just...
Read full review of WatchGuard Firebox »
RainerAlbrecht
General Manager at Gemakom
We've used technical support very rarely - reaction time is somewhere between two to four hours by email. You need a...
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
systeembeheerder at a manufacturing company
Good.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Senior Systems Engineer at a financial services firm
Customer Service: Customer service has provided accurate and timely responses. If they do not have the specific...
Read full review of WatchGuard XTM [EOL] »
Bavo Kennis
Owner at Kennis & Co
I would rate the technical support as eight out of ten. Although not perfect, it is very good.
Read full review of WatchGuard EPDR »
Akhtarul Islam
CEO at Aveata Limited
The technical support is fine.
Read full review of WatchGuard XTM [EOL] »
AllenHillstrom
IT Manager at a performing arts
We don't work directly with Cisco tech support. We work with a third-party company to handle support that we can't...
Read full review of WatchGuard Firebox »
Anonymous User
Consultant at a tech services company
WatchGuard Firebox technical support is very easy for us to contact, and we also have presales engineers such as...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Anonymous User
IT Technician at a real estate/law firm
I used their technical support one time. They were very good. I would rate them at least a nine out of 10.
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
Executive VP/Partner at To Solution, LLC
Customer Service: When we have called on them for sales and product support, the customer service has been very good....
Read full review of WatchGuard XTM [EOL] »

Review 1 of 30

Technical Support

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