Compare CrowdStrike vs Unbound Tech

CrowdStrike

Based on 97 reviews.

Unbound Tech

Sample Customers

Unbound Crypto-of-Things

MiTek

Popular Solutions

CrowdStrike Falcon

51 reviews

CrowdStrike Falcon Complete

33 reviews

Top Industries

Computer Software Company

22%

Comms Service Provider

20%

Government

Financial Services Firm

Computer Software Company

26%

Comms Service Provider

20%

Financial Services Firm

13%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jeffrey-Anderson
Security Analyst II at a healthcare company
It is currently our antivirus and EDR platform that we use to export incidents to our SIEM and automation platform,...
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MaheshVarma
Assistant Vice President at a financial services firm
When work-from-home scenarios started in March 2020, during the pandemic, in the month of April, we were actually...
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Review 1 of 2

No Data Available

Customer Service

Dan Brunnquell
Director Of Information Technology at a financial services firm
I don't have to talk to their technical support often. When I need help, I contact them by email. Sometimes it takes...
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Stephen Hand
Director, IT & Systems Security at Tilson Technology Management
Technical support is an area for improvement. If you have an actual issue, such as an identified threat, then they...
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AbhishekBirkett
Senior Manager - Enterprise Accounts at Hitachi Systems, Ltd.
The customer support for this solution is good. We have not had any bad feedback from customers. They are very quick...
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Tugomil Cerovecki
CTO at SuperSport
Because we are still in the process of initial integration, it is our partner who is in contact with technical...
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Jim McCartney
Information Security Analyst at a insurance company
The technical support has been pretty good. They are usually very responsive. We haven't had to escalate anything....
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JavierFernandez
Head of IT at Alantra
CrowdStrike Falcon technical support has been fine in my experience.
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Mark Krishnan
Associate Director - Infrastructure Engineering at AFT
Technical support is great. We've never had to contact them at all. Instead, they've always been proactive and...
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Akash Jogbond
Team Lead at Foresight Software Solutions
The customer service and support team are very good but it can be challenging to get hold of them.
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Debjoy Biswas
Consulting Manager at Wipro Limited
I have not worked directly with the technical support team of CrowdStrike Falcon Complete. My company has a different...
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NormanCyman
IT Security Analyst at U.S. Venture, Inc.
I have never used their standard technical support. I do everything through their unofficial Reddit support forum....
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Kunal Gupta
Security Engineer at a tech services company
The support portal of CrowdStrike is active and helpful if needed.
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Erik Hart
Chief Information Security Officer at a real estate/law firm
My experience with the technical support has been great. Part of it is also the level of access that I have at...
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Michael Getz
Enterprise Cybersecurity Architect at Swagelok Company
I would give the technical support 10 out of 10 for the past year. They have improved a lot of things in response to...
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Nachiket Sathaye
Information Security Consultant
Tech support is helpful, but they need a little bit of improvement. The response time is good. This was not a...
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KhushruMistry
Chief Information Officer and Senior Vice President at Eureka Forbes Ltd
We have not had occasion to contact technical support.
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ABDUL-SHEIKH
Head of technology at Commtel
I rate CrowdStrike support eight out of 10. Overall, the customer service is excellent, and the backend teams are...
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Anonymous User
Director - IT Security Operations at a manufacturing company
CrowdStrike's technical support is excellent: * Quick to respond * Quick to help * Very responsive * They have always...
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Anonymous User
Sr Telecom Analyst at a construction company
The technical support has been good the entire time. We had the one issue with the APIs but we already dealt with...
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Erik Sobel
Director of Security at a insurance company
The technical support is excellent. Though, as the company has grown, the technical support has felt less personal.
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Anonymous User
Chief Security Officer at a financial services firm
We've raised support tickets such as the request for rapid deployment capabilities. However, we only received...
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Anonymous User
Senior Security Consultant at a tech services company
The first level of support is with us. If I'm not able to solve an issue, then I'll raise a case to Falcon with the...
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Anonymous User
Security Engineer at a tech services company
We haven't had to use their technical support.
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Anonymous User
Senior Financial Analyst - Data Analytics at a energy/utilities company
I would say technical support is fairly good. They understand the technology quite well so they are able to support...
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Anonymous User
Especialista em SeguranÃ§a da InformaÃ§Ã£o - DFIR at a financial services firm
I have not contacted support. However, I do not have any bad reports about their performance.
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Anonymous User
Head Of Infrastructure at a insurance company
Their customer support is good. I've always gotten the answers that I needed timely and with the content I needed.
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Brent Homan
Service at Four-U Office Inc
The technical support so far has just been helping with the setup via the initial webinar. The technician was very...
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AnonymousE
Product Manager at a tech vendor
I have contacted customer support four times and they have a very quick response time which is really satisfying. I...
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Anonymous User
Product Manager, CyberSecurity at a tech services company
The technical support so far has been good. It would be better if they had people in the country, in South Africa....
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Anonymous User
Engineering manager at a consultancy
We have support from the CrowdStrike team in Japan and we haven't had any problems with them.
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Smaan Boonsamorn
Senior Solution Manager at a tech services company
The technical support is good. However, the technical support is outsourced to India which causes some language...
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No Data Available

Technical Support

No Data Available

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